While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting june 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 ford needs to have its power steering replaced at not even 60000 miles.
2011 Ford Fusion steering complaints
Page 45 of 49: complaints 1,301 to 1,330 of 1,436, newest first, as owners wrote them.
Steering feels very loose. When I hit the brakes my car steering feels very loose.
I was driving on the freeway with my 5 yr old son in the car and suddenly out of nowhere my power steering just stopped working and said service power steering now, I've never in my life had a power steering issue this soon on any car and I know for has recalls on other models for power steering so I'm wondering if it's related.
When I first started my car, I notice the chimes going off letting me know it was an error or warning. I noticed in the dash it read power steering assist fault. I noticed the steering wheel was very hard to turn. I immediately turned off the car and restarted and the message went away. The very next morning the exact same thing happened. So four days later it happened only to find out me restarting would not make the message go away. So now I am without power steering and I have read so many complaints of the same and nothing is being done to correct the issue. Nothing will happen unless someone gets hurt or god forbid killed. Its too late then. Ford does not want to be responsible.
Bought car, used 2 weeks ago. Driving straight at approximately 30 MPH and the power steering assist warning light came on. The car was very difficult to steer. Had to slow way down and turn car with both hands tugging on the steering wheel and bring it into a parking lot. Turned motor off and waited a minute or so as instructed in the manual. Started car again and the power steering worked. The same thing happened the next day while traveling at approximately 50mph. Repeated maneuver and pulled onto shoulder of the road. Will return to dealer as it is under warranty. Had a 2009 fusion and loved it.
While driving home from work on a 35 MPH roadway my power steering quit. The power steering was no longer available. I had to utilize two hands and aggressively turn the steering wheel inorder to turn. I had an extremely difficult time turning the steering wheel and making a turn. Left car on side of roadway until a tow truck took it away.
The car was diagnosed as needing a new rack and pinion. Car makes loud noises when turning, stopping, and hitting small bumps. Possibility of power steering failure which can lead to crash.
While driving the car lost its power steering. The power steering assist fault warning appeared on the dashboard. The car was shutoff and restarted and the power steering had become functioning again. Later, while driving the car again it lost power steering and the power steering assist fault came on as well as the service advancetrac warning. The car is dangerous to operate - this should simply not happen while driving. Please have ford recognize this problem and take responsibility. There have been frequent complaints about these exact events happening to the fusion model. Have been informed that the repair bill may be over $2k.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving 25 MPH, the steering wheel became difficult to turn. The dealer was contacted who advised the contact to merged to the side of the road and turn off and restart it. The failure recurred and was towed to the dealer. The technician diagnosed that the steering column and a torque sensor were defective and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 38,000. The VIN was not available.
Tl* the contact owns a 2011 ford fusion. The contact stated while starting the ignition there was a loss of power steering without warning. After turning the vehicle off and restarting it the vehicle would function normally but the failure recurred four times. The most recent failure occurred when the power steering failed to again upon starting the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 54,000.
Sudden loss of power steering while stopped in traffic..resolved on restart...3rd such incident over the last several months...other incidents of power steering loss have occurred while at freeway speeds and also while waiting at stop lights...resolves on restart...restarts at less than 30 seconds after the failures will not set trouble codes, so that diagnosis is not possible...
Tl* the contact owns a 2011 ford fusion. The contact stated that the power steering failed. The vehicle was taken to the dealer where the technician diagnosed that the electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 100,000 and the current mileage was 125,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving approximately 10 MPH, the power steering intermittently failed without warning. The failure was recurring and the vehicle would become increasingly difficult to control. The vehicle was taken to a dealer. The technician diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000 and the current mileage was 69,000.
Our power steering when out as we were driving our daughter to school. Very unsafe and we had warranty that magically didn't cover our power steering. We were told at the dealer that our tires made the rack fall out of place, but when we visited a few other mechanics, they said that was unheard of and that it was a giant glitch. Please don't do a recall on just the floormats...obviously there is a huge flaw in the steering as well and we don't have $2000 to just shell out to get it fixed.
Driving vehicle through a parking garage and the power steering went out. No power steering assist available. A prompt came up on dashboard starting "power steering assist failure."
Was driving in an area of stop lights and low speed, service power steering came on as well as service advancetrac. Did not know at the time what it meant, parked car and came back, had no steering. Had the vehicle towed to closest ford dealership and was estimated at $2000 repair, had it towed to my personal mechanic who has serviced my car since I purchased it. He fixed the part for significantly less and with a warranty. I received my car may 22nd. Last night, june 2nd was driving in low speed area when same warnings came on, decided to drive it 2 hours home so my mechanic can investigate further with the dealership I bought the vehicle from to see what the problem is. I had not even had my car for two full weeks. Very frustrated with the ford dealership saying that it was my fault for not bringing the car in as soon as the warnings came on the screen, they also accused it of being my fault for "ignoring" a check engine light when my mechanic always checks it and clears it but it continues to appear, it is a "evap" code, meaning I'm not getting the maximum mileage that the car was designed for but it does not affect the performance of the car. I have repeatedly confirmed this as to avoid any car troubles since I am living 2 hours from home at school. Very unprofessional customer service and have decided that I will not be buying ford vehicles in the future. Very disappointed because I enjoyed driving this car.
My power steering went out around march 27, 2014. I got it fixed on april 31, 2014 and may 1, 2014. Then about thirty days later it went out again so now I have to pay once again to get it fixed. There are multiple complaints online about the ford fusions years 2006 to 2013 with the same problem. This is a very unsafe car to drive in this condition.
Power steering assist faults out. Have to turn the car off and turn back on. Very dangerous. Has happened 3 times now.
Within months of having my brand new fusion, I experienced power steering failure where the wheel locked up and the car had to be turned off to reset the steering. This occurred in parking lots, at speeds of 30mph and even on the interstate going 65mph. I recently had a scary incident of losing steering control on the interstate, so I took it in to the ford dealership and was told it was $1700 to fix, even though it was because it was originally missing a part? Not sure how that's my fault, especially seeing how many other complaints there are with the same problem. I paid for the replacement and have had no problems since, but I saw today ford recalled some cars for this same problem but not the 2011 ford fusion! This is obviously a problem they need to address. I asked the man who fixed my car if he'd seen this before and he said at least 6 before me... So hopefully ford realizes this problem before people have to be injured.
While driving at about 57 MPH with cruise control on, the dash showed the following text (approx.) "power steering assist failure" / "service advancetrac" and the steering wheel was very difficult to turn. I pulled off the road approximately 1000ft ahead and shut off the car. Upon restarting the car, the steering seemed to be working fine but my trust in the vehicle's safety just dropped huge.
I started the car up and a warning read power steering assist fault. Restarted the car and no progressive . A little over two weeks later, I started the car and it then read service advancetrac in addition to previous warning.
Pulled out of a parking lot onto a main street when vehicle lost all power. It was dark and the car is black and I feared someone would hit me since the hazard flashers were now inoperative. Vehicle had to be pushed onto a side road. A similar incident occurred in july 2013 but the vehicle was in the garage at the time so it wasn't a safety issue. At that time the dealer installed a new battery since the original had so much corrosion that it ate away at the positive battery post. I no longer feel safe driving this car and will be contacting the dealer tomorrow.
Power steering failure. Driving at 35mph when service power steering now warning came on. Turned the car off, when turned back on, car had no power steering. Took car to dealer and was told that it needed a new power steering rack and repairs to cost 1500+ dollars.
I was driving at 35 MPH, and slowing down to about 25 MPH to make a right hand turn to enter a merge lane, and my fusion's message center flashed "service advancetrac" and "service power steering now" messages, followed by the audible chimes. I noticed a failure of the power steering system, and it required great strength and effort to get the vehicle to turn right to enter the merge lane, almost took me into the standard lane. Steering was extremely difficult from that point on, especially at low speeds. Ford dealer diagnosed the issue, said the pscm had failed. They had to replace the steering rack because all the electronics are integrated into it.
Driving in rain approximately 40 MPH on two lane blacktop highway chiming started then error codes, "service advancetrac" & "service power steering now" warnings displayed on dash. Steering became extremely hard to maneuver continued to drive the vehicle approximately 10 more minutes. I then turned the vehicle off and let the vehicle sit for an hour. I never pulled key from ignition. I restarted the vehicle, steering became even more difficult to maneuver. I drove my car approximately 2 more miles and then shut the vehicle off again. I waited approximately 2 more hours this time before restarting my vehicle. The steering wheel became almost impossible to turn. I experienced an extremely unsafe vehicle while driving approximately 25 to 35 MPH for 12 miles to reach my destination. This vehicle was then parked and will be towed to a repair facility to trouble shoot this safety issue. I have two young daughters that are in this vehicle on a regular basis and I am tremendously concerned for their safety and that of others who could be harmed if this incident should happen again while driving. I drive 900 miles a week to and from my job. I can not morally put others at risk and after seeing so many complaints online, I believe that this is a severe safety issue that ford motor company should be financially responsible for and address in a timely fashion by recalling and repairing any necessary parts and labor before a serious injury or fatality occurs.
Tl* the contact owns a 2011 ford fusion. The contact stated that while traveling various speeds, the power steering and stabilitrac warning lights illuminated and the vehicle became difficult to steer. The vehicle was taken to the dealer where it was found the power steering pump and rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 74,000. Updated 6/10/14
Tl* the contact owns a 2011 ford fusion. The contact stated that the steering wheel seized without warning. The failure was experienced several times. The vehicle was taken to the dealer however, the dealer stated that there was nothing wrong with the vehicle. The VIN was not available. The failure mileage was 22,000 and current mileage was 94,189.
I was on my way to work my son was driving me when the power steering service light came on within 10 minutes after it came on my steering wheel locked had no power steering at all if I had been driving or my daughter we would of not been able to handle the car. I bought my fusion just 2 years ago and I have no issues with it until now and I get the first warning light and then no power steering. I have seen other consumer complaints with the same issue as me and I am not understanding why ford has not done anything about this problem its to new of a car for something this major to go wrong with it. It is a safety issue and then the ford dealership wants to tell me that its going to cost me $1,624.00 to fix when in my eyes its their problem something is going on with the 2011 ford fusion power steering it should not be going out after just a few years.
Power steering went out on the vehicle on several occasions, both while driving and sitting at a stop. The steering wheel would not be able to turn, thus the vehicle would not turn. "power steering assist failure" warning came on during all occasions. Power steering would come back on after turning the car off, but eventually totally went out. The vehicle had to be towed to a local ford dealership so the electronic power steering rack could be replaced. Luckily my wife was not in heavy traffic during occasions when power steering went out, otherwise the situations could have been very bad. Our toddler was in the car during all occasions as well. I have seen countless other stories on online forums about the power steering failing in 2011 ford fusions. There has just been a massive recall for gm vehicles involving the electronic power steering, perhaps they are related. Please help in this matter. Ford needs to address this problem and issue a recall. Hopefully ford isn't hiding and running from this problem due to money, as we had to pay $1,800 for the repair. Thank you.
We were driving an the steering wheel locked nd wr lost control of ca and hit a pole. My husband not an injury on his leg and inner thigh and some of us openwound from glasswa.
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