The contact owns a 2011 Ford Fusion. The contact stated while pulling out of her garage, the vehicle lost power steering functionality temporarily. There was no warning light illuminated. The contact stated that the failure recurred several times. The contact stated that on one occasion, the power steering became operable after turning off and restarting the vehicle. However, the last failure lasted for approximately 20 minutes. A message indicating power steering assist failure was displayed. The contact was able to continue driving by using physical strength to steer the vehicle. The contact was able to drive to her residence. The dealer was notified of the failure and informed the contact that they could not repair the vehicle under the federal safety agency Campaign Number: 15V340000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 110,000. The contact stated that they still drive the vehicle. It is also noted that the power steering takes about 3-10 seconds to become functional upon starting the vehicle.
2011 Ford Fusion steering complaints
Page 9 of 49: complaints 221 to 250 of 1,436, newest first, as owners wrote them.
On two occasions (10/8/22 and 10/24/22) the vehicle had a loss of power steering. And I had difficulty turning the steering wheel. At the time the vehicle was going slow 5 to 10 mph, luckily I was able to stop. Both times the dashboard had a message " Power Steering Assist Fault". I took it to the Ford Dealer where the vehicle had been purchased from. I was told the computer diagnosis reported faults. This diagnosis cost alone was $275, and I spent a total of $3267.10 to repair the problem. This appears to be a known issue with this vehicle as there was a recall in 2015 (which in this vehicles case was handled with a reprogramming) and Ford extended 10 year warranty for replacement of the part if that wasn't originally done under the recall. The vehicle had an extended Service Plan, yet the extended warranty started with the original sale date. The car was purchased new October 10, 2010, the 10 year warranty expired October 2020! Luckily the incidents weren't serious, but Ford should take responsibility for not replacing the part under the original recall!
Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car
The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the Advancetrac and power steering assist warning lights illuminated as the steering wheel seized. The vehicle was then towed to a local dealer, where the Power Steering Control Module (PSCM) was reprogrammed, the steering gear was replaced, and an alignment was completed. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was 70,111.
The service advantrac light came on then went off. About a week later I was merging off the interstate taking a friend home and the advantrac light came on AND it says service power steering and the power steering went out so I luckily was able to get the car home and didn’t wreck and hurt myself or someone else. I’m seeing that there was a recall but I don’t know if mines was fixed i just got it a year ago. I’m contacting the ford dealership tomorrow to see what can be done.
The contact’s son owns a 2011 Ford Fusion. The contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under the federal safety agency Campaign Number: 15V340000 (Steering). The contact stated that the failure was related to the recall and advised the contact to call the federal safety agency Hotline for assistance. The failure mileage was approximately 86,000.
The contact owns a 2011 Ford Fusion. The contact stated that while she was reversing, the power steering assist warning light was illuminated. The steering wheel seized and required excessive force to steer the vehicle. The vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. The contact was made aware of an unknown Extended Warranty on the steering. The vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The contact was advised to file a complaint with the federal safety agency Hotline. The manufacturer was not made aware of the failure. The failure mileage was 70,250. The contact purchased a new vehicle and no longer needs a follow-up on the complaint.
The contact owns a 2011 Ford Fusion. Upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. The contact's son had to use excessive force to drive the vehicle to the residence. The dealer was contacted about the failure but offered no assistance. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to steer. The contact stated that the steering wheel seized upon arriving at her destination. The AdvanceTrac and the power steering assist warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The contact referenced Ford Recall Campaign Number: 15S18 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,000.
Lost 100% of electrical power steering while driving. Almost went over a drop-off while on a cloverleaf freeway exit which would have caused significant harm or death. The steering wheel was very difficult to turn and I needed to sit up out of my seat to use leverage from my body weight. I pulled over after that and found the closest Ford dealership. I carefully drove to the dealership and waited for them to open. While waiting I researched the issue and realized this was a Safety recall and very common. Recall is 15V340000. Once they opened I went in to see how long the recall would take to fix. The dealership said the safety recall isn't valid due to they reset my ECU when the recall initially came out instead of replacing the recalled safety part. Which allowed them to terminate the recall on my car. They scheduled to look at my car two weeks out and said it would estimate a $2000 bill, when I asked about a loaner vehicle since this is a known safety recall item and driving the car would be a significant risk to self and the others on public roads. They stated I could leave it there for two weeks but they wouldn't provide transportation. Since this is my only vehicle and I live off the Military Base I have to drive to make it to Duty. So I had to keep driving this vehicle on public roads creating a safety issue for myself and others on the road.
While I was driving down the road my cars information center showed a message of 'service power steering soon'. Stopped vehicle and restarted it to be met with a new message of 'service power steering now' with a total loss of power steering. Ford dealership tech confirmed a lack of power steering and confirmed the presence of DTC P07AE which was the exact code and issue of recalls 15S18 and 15N01. Recall work was completed by prior owner but there was no replacement of steering gear at the time and only a software update done, which and the issue I had was what the recall was based on. Ford refused to pay for repair stating the recall was closed even though it was 100% the same issue as the recall as confirmed by ford technician.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 97,892.
The contact owns a 2011 Ford Fusion. The contact stated upon attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The TPMS warning light and the traction control warning light were illuminated. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. An independent mechanic had taken steering fluid to the contact; however, he became aware that the steering system was electrical. The contact stated that upon turning off and restarting the vehicle, the failure persisted. The contact was able to drive to her residence at a slower speed. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The contact associated the failure with an unknown steering recall. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. The contact then stated that while driving, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assembly needed to be replaced. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the federal safety agency Hotline. The failure mileage was approximately 155,000.
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.
The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. The vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.
At 75,000 miles the rack and pinion was replaced under recall. Exactly 75,000 miles later the rack and pinion has failed completely, the car is dead in the water and having to replace the defective part now on our own. The car is completely immobile there was heavy clunky noises prior to the failure now the steering wheel will not turn. Very disappointing that a recalled item would fail exactly at the exact same time as the original
Steering Angle sensor bad, paid $2500 to replace as it was not included in the Ford CSP. Happened again 3 months later to new rack.
The contact owns a 2011 Ford Fusion. The contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. During the failure the message “Power steering Assist Fault" was displayed. After turning off and restarting the vehicle the failure corrected itself. The contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. The vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that the federal safety agency Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.
The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.
Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. the federal safety agency and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.
The contact owns a 2011 Ford Fusion. The contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. The cause of the failure was not yet determined. The local dealer was notified and the contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while parking the vehicle, the steering wheel was firm. The contact stated that no warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in any recalls. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.
The contact owns a 2011 Ford Fusion. The contact stated that while driving and making left or right turns, she heard an abnormal noise in the steering wheel. The contact referenced the federal safety agency Campaign Number: 15V340000 (Steering). The power steering assist fault warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and the contact was informed that the recall repair was previously performed, and no further assistance was provided. The failure mileage was approximately 165,000.
The Power Steering Assist Fault message was displayed in the message center console. The power steering no longer works and the car is now undrivable as I have to take up body building to be able to steer my car
The contact owns a 2011 Ford Fusion. The contact refenced the federal safety agency Campaign Number: 15V340000 (Steering). The contact stated that while driving at an undisclosed speed, the steering wheel seized. The power steering system fault warning light illuminated. The vehicle was towed to the dealer but had not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was also informed that the recall repair was already performed. The failure mileage was approximately 100,000.
When driving to a friend's house the steering wheel froze and an error message appeared on the instrument cluster. The error read "power steering assist fault." This was a known issue that required a reprogramming or replacement of steering gear. Ford is saying that I am out of warranty, which I don't understand because clearly the issue was not fixed. I thought safety recalls never expired. This issue affects me and other people on the road, my community!
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Advance Trac message displayed. The vehicle was taken to the dealer where it was diagnosed that the Electronic Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency. The failure mileage was approximately 76,470.
The contact owns a 2011 Ford Fusion. The contact stated as she entered the driveway, the steering wheel became hard to maneuver as the power steering warning light illuminated. The contact notified the manufacturer and was advised to have the vehicle diagnosed. The vehicle was taken to the dealer where it was diagnosed that the power steering gear failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 88,000
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