Recall 11s23 I sought service on 2/9. A month later the ford dealership still does not have the parts to fix the problem.
2011 Ford Fusion wheels complaints
Page 3 of 3: complaints 41 to 49 of 49, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford fusion. The contact stated that he received notification of the federal safety agency campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and an appointment was scheduled in february to have the repairs performed. The dealer informed the contact that the parts needed to perform the recall repair were not available. The manufacturer was later contacted and they advised him that they were out of parts and were not sure as to when the next batch would become available. The vehicle had yet to be repaired. The contact had not experienced a failure. The current mileage was 24,000. .updated 04/16/12 *bf updated 05/10/12
Tl* the contact owns a 2011 ford fusion. The contact stated that the vehicle was included in the recall associated with the federal safety agency campaign id number: 11v574000 (wheels:lugs/nuts/bolts). An authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall failure were not available. The vehicle was not repaired. The contact had been repeatedly informed that the parts were not available. The manufacturer was made aware of the failure and confirmed that the parts were not available. The failure mileage was 16,000.
Tl* the contact owns a 2011 ford fusion. The contact received notification of the federal safety agency campaign id number: 11v574000 (wheels: lugs/nuts/bolts) however, the contact was advised by the dealer that the parts needed for the recall repair were unavailable. The contact was advised on january 18, 2012 and february 23, 2012 by the authorized dealer and the manufacturer that they were uncertain as to when the part would become available. The contact had not experience a consequence or failure related to the recall. Th contact he expressed significant concern regarding the potential safety hazard of wheel separation. There was no failure mileage.
My car was recalled back in december 2011 for potential issues with wheel falling off. Today is 2/21/2012 and ford not only says they don't have the parts to repair but they don't even have a timeline!!!! Please tell me what owners are supposed to do?
Tl* the contact owns a 2011 ford fusion. The contact received the recall notice associated with the federal safety agency campaign id number 11v574000 (wheels:lugs/nuts/bolts), but the dealer did not have the necessary parts to perform the repairs. The manufacturer was notified, but stated that the parts would not be shipped to that dealer location. The vehicle was not repaired. The failure and current mileages were approximately 40,000. Updated 02/29/12
Tl* the contact owns a 2011 ford fusion se. The contact noticed that a lug nut was missing from the front driver's wheel. The recall associated with the federal safety agency campaign id number 11v574000 (wheels:lugs/nuts/bolts), stated that the rear lug nuts and bolts would be replaced, but did not mention the front lug nuts or bolts. The dealer was in the process of repairing the failure. The manufacturer was notified, but denied assistance with repairs. The failure and current mileages were 21,000.
While performing the first tire/wheel rotation on our new 2011 ford fusion sport with aluminum wheels more than one wheel stud broke off when torquing to factory specifications. The factory manual calls for a torque of 100fp. Initially lacking the factory torque spec I started with 75fp and even at 75fp felt one lug nut turn what felt like too far as compared to the others. I obtained the torque value from the owners manual (100fp) and proceeded to complete the torque to the recommended 100fp. One stud then twisted off prior to reaching 100fp. Having seen that the federal safety agency is performing an investigation I thought I would add the following. It occurs to me that with the aluminum rims and the shape of the lug nut there may not be enough friction between the lug nut and the wheel to allow for proper torque.
Had to have flat tire repaired. When technicians tried to place wheel on 2011 fusion two (2) of the wheel bolts twisted and would not hold at the required torque level. Had to replace two of the five wheel bolts. Took car to ford dealer to have all wheel bolts replaced. Their response was that they could not find anything wrong with bolts, had no technical bulletins, safety issues, recalls, etc. And would not even repay for the two bots that were deformed. The two deformed bolts were given to the ford service department. I gave them evidence of the problem, complete description, repair shop that found the problem, ( whom I have used for over 30 years), and got the answer, if it happens again bring it back. I hope when I bring it back it is not after an accident where someone is injured.if you have questions, please contact my father, kenneth seal.
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