Recall states there is a safety defect with the airbags that could cause injury or death. Any safety defect that can cause injury or death makes the vehicle unsafe to drive and places the occupants at risk of personal injury or loss of life. It the federal safety agency legal and moral responsibility to protect the public from such safety defects. Other than the recall notice, the ford motor company will not provide any detail or update on when they will fix the defect other than to say we will send you a letter. Ford provided a number to call for additional information, but the only information they provide is that there is noting they can do and they will send a letter at some point in the future. I really wish the federal safety agency would really do their jobs to protect the public and insure these companies correct these life threatening safety defect and provide the consumers safe alternative transportation until they can fix the life threatening safety defects in the vehicles they have sold. This is the second complaint filed and the federal safety agency did not respond to the initial complaint. Failure to respond to this complaint will lead to a formal complaint to the oig on your negligence in this matter!
2012 Ford Fusion airbags complaints
Page 14 of 15: complaints 371 to 400 of 404, newest first, as owners wrote them.
Tl* the contact owns a 2012 ford fusion. When the vehicle was started, the power steering ability seized without warning. The dealer diagnosed that the power steering gear needed replacement. The contact also stated that the power steering module was reprogrammed per a manufacturer recall in may of 2016. The manufacturer was notified of the failure, but the vehicle exceeded the mileage to be repaired under warranty. The vehicle was not repaired. The approximate failure mileage was 154,333. The consumer requested a status update on the vehicle owner's questionnaire. *js the consumer stated there was an air bag recall repair issued for the vehcile, but the parts were not available.
Takata recall. Ford sent recall letter for vehicle airbag defect. They say the replacment is not available. I have contacted local dealer, and national call number to complain and try to get repair of the recall defect. It is not available. No one knows when it will be available. Maybe months. I was told the part must be designed and mfg, before available. I requested interim repair or loaner. None is available. I told them my concern of driving vehicle with defect. They say ford does not know of any problem with the airbags. If no problem, why are they recalling? My vehicle re-sell value is lost with the defect present. I think ford is not taking care of this recall. Sending me a letter notice, with no fix, is nothing. I cannot sell, replace, get a new car or quit driving the car while I wait for ford.
Takata recall ford refusing to issue a loaner stating that it is not eligible. Consumer is at risk while driving with passengers.
Tl* takata recall. The contact owns a 2012 ford fusion. The contact stated that the recall notice for the federal safety agency campaign number: 17v024000 (air bags) was received in january of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
"takata recall" and vehicle speed limit possible steering problem.
Tl* takata recall. The contact owns a 2012 ford fusion. The contact was experiencing issues with the steering column in the vehicle. The dealer inspected and repaired the vehicle, but provided no written diagnosis to verify what was repaired. In addition, the traction control and eps warning indicators randomly flashed. As a result, the power steering and traction control failed randomly. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). In addition, the TPMS warning indicator illuminated several times. The manufacturer was notified of the failures. The dealer made no mention of the federal safety agency campaign number: 17v024000 (air bags). The contact was to check with the manufacturer to determine when the recall repair would be performed. The failure mileage was not available. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2012 ford fusion. The contact received an interim recall notice for the federal safety agency campaign number: 17v024000 (air bags). The manufacturer stated that the contact would need to wait until the notice was received, but provided no specific timeframe. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2012 ford fusion. The contact received notification of the federal safety agency campaign number: 17v024000 (air bags); however the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available. Updated 05/19/17*lj updated 05/24/2017
Takata recall-I received a letter from ford this month (03/2017) that my vehicle was affected. My VIN is not listed on the federal safety agency website and is not available to your representative when I called the federal safety agency. I called ford hq, and my car is affected. I do not feel safe driving my car (I live in florida-a "zone a", high-risk state) and drive frequently. I was told by a representative when I called ford that the federal safety agency has stated that the cars are perfectly safe to drive and that I should not be concerned. I searched your website and did not find any information stating this. When I called, a representative from the federal safety agency told me that this is not correct and that the federal safety agency has not released any such statement. I thought it was important for you to know that ford representatives are using your name and credibility as an agency to deceive their customers and lead them to believe that they are perfectly safe driving cars with takata airbags.
Tl* takata recall. The contact owns a 2012 ford fusion. The contact stated that the recall notice for the federal safety agency campaign number: 17v024000 (air bags) was received in march of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
Ford motor company has notified me that the vehicle has a serious safety defect with the airbag system where the inflator may rupture resulting in metal fragments striking vehicle occupants causing serious injury or death. As this statement indicates the defect can cause life threatening injuries this defect makes the vehicle unsafe to drive as it puts the driver and passenger at risk of serious injury or death due to this known safety defect. Ford motor company representative state they do not have the part to make the necessary repairs to correct the serious life safety defect with the vehicle and do not know when they will have the parts. This is a know life threatening safety defect that places the occupants of the vehicle at risk of serious injury or death every time the vehicle is driven placing ford motor company and the federal safety agency criminally liable of any injuries and deaths that may occur due to their negligence in removing those vehicles from the roads and providing the owners a safe alternative until the manufacturers can produce the parts and make the necessary repairs to correct the serious life threatening safety defect in these vehicles.
Tl* the contact owns a 2012 ford fusion. The contact stated that the dashboard had a crack around the air bag portion of the vehicle. There were no warning indicators illuminated. The dealer confirmed that there were severe cracks around the air bag area. The manufacturer was notified of the failure. The failure mileage was approximately 50,000. Updated 03/29/17 lj
Turned my car on tonight and an alert came across my display: power steering malfunction. My car was in park. The driver's airbag light was also on at this time.
Turned my car on and an alert came across the screen of my dash. Power steering malfunction. The driver's airbag light was also on at this time.
On september 5, 2015 I was on my way to a funeral traveling on 695 in owings mills maryland and experienced the lost control of my vehicle. While trying to steer back the steering wheel did absolutely nothing and also the trying to shift into gear was always a major problem. The gear shift would stick or sometimes hard to put back in place. From this my car was totalled.
Mid 2014 the airbag indicator on dash board activated when I started the car and remained lit while driving. At next oil change the dealer stated the restraint control module needed to be replaced. Located an active recall for this issue online, but it is only for model years 2013-2015. My car is 2012 and per the dealer not included in recall. Ad to that, the restraint control is a specific exclusion to their warrant contracts indicating they knew there was an issue with the part. I understand that the control module shorts out.
Tl* the contact owns a 2012 ford fusion. The contact stated that the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.
9/2/2015 owner driving a 2012 ford fusion se on highway when air bag failed to deplay in a severe crash. Vehicle was totaled. Impact was inititated by a flat bed tow truck sidewiped on the drivers side. The vehicle was propelled two lanes the air bag system failed to recognize the impact. Driver braced for imact when air bag did not engage. Driver alive today because of instinct not air bag safety system.
Driving north on a three lane road in which I was in the far left lane while there was a vehicle to the right of me in the middle lane. The vehicle in the middle lane tried making a left turn onto a street in which that lane was not possible. The vehicle brazed the right side of my vehicle and diverted me to crash head on into an overpass cement structure. My front airbags did not deploy. The speed I was traveling before I was hit and ran into the overpass structure was 35-40 MPH and the speed of my vehicle when it ran into the overpass structure and came to a complete stop was 25-30 MPH. My vehicle has been claimed as a total loss.
Tl* the contact owns a 2012 ford fusion. The contact stated that while driving 15 MPH going down a hill, the anti-sway and power steering lights illuminated on the instrument panel. The steering wheel failed to turn and the contact crashed into a tree. The air bags did not deploy. It was unknown if there were any injuries sustained or if there was a police report filed. The vehicle had not been inspected. The failure mileage was unknown.
Vehicle was hit twice on right (passenger) side. Impact was hard and continuous and pushed the car against barrier wall on left side. The car was totaled. Front passenger side door was severely dented. None of the air bags deployed although vehicle was supposed to be equipped with side air bags.
12-9-13 air bag light continues to stay on. I took to dealer they did diagnostics and cleared code and gave back to me. 12-20-13 air bag light continued to keep coming on and staying on so I took back this time they replaced air bag circuit connector. 1-9-14 air bag light continued to keep coming and staying on. Dealer this time replaced seat harness. 1-13-14 air bag light continued to keep coming and staying on. Dealer this time replaced seat harness a 2nd time said first was defected they just put on. Left dealer had to go right back I couldn't even move by power seat back it was getting stuck. Dec 2014 air bag light continued to keep coming and staying on. Dealer said had to order a module for it. Currently now it's still in there waiting on part. Also knocking noise in front end since 25000 miles dealer keep passing off and lubing it. Now from my dec 2014 visit they ordered a steering column to be replaced that is being put in now as well they have had since last tuesday (now warranty up 39000 miles). Dealer claimed a code told them this time to replace the steering column yet it had been doing it over a year.
Just checking to see if there is a recall on the airbags in my car.
Driver's side air bag light came on for the 2nd time. Took vehicle to ford dealership. Ford verified air bag light to be on. Ford checked connector to air bag module and found connector was faulty so they replaced connector. Checked ok.
Driver's side air bag light came on and stayed on. Drove vehicle to ford dealership. Ford verified air bag light on. Eec tested and received b0020-13, pinpoint tested; found no circuit concerns and resistance 2.4ohms to side air bag. Ford tech cleared codes and they came back. Ordered sensor assembly. Replaced rcm as per manual. Retested ok
Passenger airbag intermittently turns off while a full sized adult is in passenger seat.
Tl* the contact owns a 2012 ford fusion. The contact stated while at a complete stop, another vehicle crashed into the rear end of the vehicle causing it to crash into an embankment. The air bags failed to deploy. The contact sustained neck, back and shoulder injuries. Also, the rear passenger sustained head, neck, back and shoulder injuries. Both required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was 81,000.
I was wearing my seat belt hit head on driver front by another driver going approx 45mph, clear conditions. Collision forced off road and I hit parked SUV with my front passenger front. No airbag deployment occurred during either hit, self belt did not lock, I was forced upward hitting my head on inside roof handle above driver door, then thrown forward hitting my chin on steering wheel. I was knock unconscious for 3-4 minutes, fractured front tooth, dislocated jaw, suffered optic nerve injury, concussion, back and neck injuries. I was transported to the hospital. The initial body shop report did indicate the air bag modules had to replaced. The vehicle was totaled after it was determined the repairs cost more than the vehicle was worth. Damage include entire front end, hood, broken, windshield, radiator, engine, underbody, driver door, rear door rear bumper and roof. Air bags were still intact. Pictures were taken at accident scene, towing facility and at salvage yard. I still suffer from the injuries and am currently on ssi unable to work.
Tl* the contact owns a 2012 ford fusion. The contact stated that while driving approximately 25 MPH, another vehicle crashed into the driver's side of the vehicle. The contact side and front air bags failed to deploy. The contact sustained an injury to the left eye and required medical treatment. A police report was not filed. The vehicle was destroyed. The manufacturer was notified of the defect. The failure mileage was 26,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2012 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history