Vehicle exhibited extreme hesitation when accelerating through an intersection. Engine ran roughly, and did not respond to throttle inputs, and powertrain 'wrench' light illuminated. Pulled into an adjacent parking lot, stopped and placed into park, while the engine continued to run roughly. Engine was switched off, and ran normally when restarted. The total elapsed time of the anomaly was approximately 5-10 seconds. Later that day a scan of the obd ii port indicated no anomalies, and an on-board 'vehicle health monitor' was run via ford sync . This report also indicated no anomalies. While looking up the vehicle health monitor results on the owner website, I noticed that there was a 'customer satisfaction program' 13n03 which extended the warranty on the throttle body. Research on this 13n03 program via multiple on-line sources revealed numerous failures of the throttle body, with behavior identical to that observed in this vehicle. Car was driven (carefully) for a few days until I was able to visit local ford dealer. Service advisor indicated that ford would only replace throttle body if there were stored codes consistent with throttle body failure, and that diagnostic costs ($159) were my responsibility if no codes were found. After discussing the negative results of obd ii scan and vehicle health monitor, his opinion was that there was a very high probability that their diagnostics would also show no codes. Based on this information, I declined to have dealer examine the car, and replaced the throttle body with updated part myself (total cost $125), as a more effective approach to preventing recurrence. My opinion is that the 13n03 program needs to be a full recall, as this failure is common, unpredictable, and can have very serious consequences should it occur during high speed merging or crossing traffic.
2012 Ford Fusion fuel system complaints
Page 3 of 3: complaints 41 to 65 of 65, newest first, as owners wrote them.
The first time I experienced the problem, I was making a left hand turn and it felt like the car was running on a couple of cylinders, very low power. I stopped as soon as I could and turned off the engine, restarted it and everything seem to be ok. Everything was fine for about a month, but while on a trip, I experience a sudden loss of power and unresponsive throttle. I took the car to the dealer and explained what had happened and that it sounded like the same problem my sister-in-law had experienced with her 2010 fusion and that after a number of trip and problem repeated problems they replaced the throttle body which resolved the problem. In my case the dealer, even though I explained what I had experienced and that I was aware of a service bulletin from ford for this exact problem, said my problem was a bad battery, which they replaced and returned the car to me. A couple of days later I experienced the same problem a couple of times and immediately took the car back to the dealer and this time they replaced the throttle body. I have since driven the car about 1500 miles in the last two months without a problem. My son is now going through the same problem with a 2011 escape hybrid. His dealer did not replace the throttle body when he took it with the same problem a couple of weeks ago, instead they charged him a few hundred dollars to "remove carbon buildup" or something. Today the escape experience the same problem while driving on an interstate. I took the car back to his dealer this afternoon and told them of my experience, the service rep said they would look into it. We'll see. I am a long time loyal ford owner but feel they are waiting for someone to be killed before they fix this problem.
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to ford a notice was sent out in january of 2014, field service action number: 13n03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649298. *dsy
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to ford a notice was sent out in january of 2014, field service action number: 13n03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649303. *dsy
While driving, the gas pedal became unresponsive and the orange wrench symbol came on. I pulled over and shut the car off. I attempted to restart the car. The car restarted and I was able to continue driving as normal. This problem has occurred approx 4 times. Each time with the same presentation and each time I was able to restart the car.
There have been four incidents with the car: *the battery had to be replaced in less than a year *the car shut off on the interstate in 60 miles per hour traffic *car taken in june 2014 for a recall *last incident, car is 2 years old with 44,000 miles, front end failure; parts needed to repair include lower control arm and tie rod ends at a cost of approximately $1500 I've called ford to report the latest incident and have not had anyone to call me back to discuss the car's malfunctions. From the customer service department to their manager, all I have received is a promise that I would hear from someone within 24 hours of the next business day. This run around has gone on for the past week.
Wife was turning off hi way engine died two children in the car towed it to dealer they said it was the injector fuse.
Felt like a surge then engine stalled. Had to pull over turn the car off then restart.
Trip home from work, approx 45 miles into my trip, car on cruise control going 72 MPH and stalls, the wrench light comes on. I cannot accelerate using the gas pedal. Pull to shoulder, car idles rough. Turn off and back on. Continued trip without problem. Nov. 14. 2013: car taken to local ford dealer and they cannot retrieve any error codes. Mention throttle body but they didn't see any need to check this but replaced a supposed dead battery. Nov. 15, 2013: on drive back home from work, about 20 miles into my drive, car on cruise control at set at 70 MPH stalled again with wrench light. Have no reaction at all with gas accelerator. Pulled over to stop. Car idols rough. Turned and back on again. Nov. 15, 2013:stopped at a stop sign. As I went to press the gas to make the left hand turn, I noticed that my car had died. This was a second instance with my car on november 15th. Nov. 20, 2013: on drive home , approx. 20 miles out, car on cruise control at about 75 MPH, while attempting to pass a car,the car stalled. Again no reaction using the gas pedal. Had to hit break to get behind vehicle due to incoming traffic. Very bad situation. Nov. 22, 2013: in am approx 20 miles from home heading to work, not using cruise control going approx. 70 MPH, car stalls. Nov. 27: cavender dealership (selma,tx) also was not able to get an error code on the car but found research information on the throttle body on 2012 for fusions having the same issue as my car. Cavendar does not want to replace the part and it not being the actual problem. We had no incident to or from with this trip. Nov. 28: we were exactly 100 miles into our trip, when the car stalled. The car was on cruise control at 70 MPH. Stopped the car, idols high. Note: I drive 120 miles daily to/from work and issue is not resolved.
Car gas pedal stopped responding on the highway. Had to pull over and turn off and on again to fix it. Turns out it's a defective throttle body, a widespread issue. Had to get it replaced.
While driving at highway speeds vehicle stalled and wrench light illuminated causing the vehicle to immediately slow down and go into a "limp home" mode. After pulling off the highway and restarting the vehicle the issue went away. Ford dealer tested and found faulty throttle body and replaced it.
While driving on interstate 30 in traffic at about 70 to 75 MPH the car just stopped accelerating and I had to coast off the roadway and kill the car and restart it. This is a dangerous situation in heavy traffic and has occurred on two different occasions in the past two weeks. I have researched this problem with other fusion owners from 2010 to 2012 and this seems to be a common problem nationwide. This problem should be on a recall before people get hurt or killed.
Was driving on interstate in heavy traffic. Car immediately-without warning- lost power to accelerate. Went to a limp driving mode. Warning light (wrench) came on. Was very dangerous situation. Had to maneuver to side of road. Almost was hit from behind. Car shook and stuttered. Turned off ignition and waited a couple minutes. Started car, all warning lights cleared. Was able to make it home without any other in incident. Few days later same malfunction happened again. Car lost acceleration and had to limp to safe place in heavy traffic. Turned off car and restarted. Took car to ford dealership and was told car is out of warranty and diagnosis was throttle body. A common problem but not a recall. Wow.
While driving at approximately 65mph on the interstate vehicle suddenly lost all power. Started stalling, engine stopped running. We were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. After waiting approximately 15 minutes, we were able to restart the car and continue driving. We drove the car without incident until two weeks later when the same problem happened again. This time at about 35 MPH. Again, after waiting 10-15 minutes, the car started again. This is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem has happened when accelerating into traffic, on a busy multilane, high speed highway. From reading this site, we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or, at very least, a consumer alert.
Driving at highway speed, engine stalls while attempting to merge. Orange wrench light appears near fuel gauge. Rough idling below 1000 RPM. Turn car off and wait one minute. Restart car and drive without incident.
My son got into the car, going to the store, he said something wrong with the car. I said what, he said when I cranked it up, sound like I heard it clicking. He check the oil, it was a half of a half quart low. He left in 2 seconds he called back, said something is wrong, so his daddy went where he was, it was still running, but lost speed, it would only go 2 or 3 miles per hour. After getting it back home, it sat a little while and it was good to go. Labor day I was on interstate 85 it done the same thing to me, but I had to call a wrecker I was to far away from home. Now everyone want me to pay for the testing of the car to determan what the problem is. Ford need`s to do something about this too many complaints I have read them. !!!! Don`t wait until death occurs!!!!.
First incident happened in traffic on highway at speed in passing lane then it started shaking with no throttle response, wrench light came on dash. Stop scrolled in the info panel., and died. I had to pull thru traffic from right lane to left lane then to the shoulder with a vehicle not under power. Very scary moment. I took to dealership, and was told it did not store a code so they couldn't go any farther with a repair. Took car home, same sequence of events happed again, this time in a intersection and another in a county road at 45mph. Took back to dealership. No codes!. I told them keep the car and drive it yourself till it happens with you, it did of course. Was told did not store a code but thought to be the throttle body.
I started my car as normal and shifted into drive. After I had started driving my vehicle had began to shake & the accelerator would not work. I turned the engine off and waiting a few moments and turned back on and the exact same thing happened again. The third time I started the vehicle the check engine light and service wrench were lit on the dash. The third time I turned on the vehicle it was able to drive with what felt like limited power. The check engine code pulled from the cars computer ready p2111. The car was taken to the closest ford dealer and was diagnosed. I needed to replace the "throttle body" & have all of my "fuel injectors" cleaned. When I asked ford what the cause of this issue was they said, "its because of the places you pump gas like walmart because they are always changing who they purchase fuel from and its not a good quality." (seriously) they recommend getting gas from racetrac or qt instead of walmart. The repairs are to cost $830 parts/labor. After alot of research on this matter I have seen that alot of people are having the same issues with their vehicles & alot of them are traveling at a high rate of speed (freeway driving). This situation needs to be resolved asap before its takes a innocent life. Ford needs to accept responsibility for this problem.
Last wednesday, 7/24/13, I was on the interstate coming home from work in the far left hand lane when my engine shut off and put me in a really bad situation. I had to cross multiple lanes of traffic, while not being able to accelerate, to get to get back to the shoulder. The car seemed to being working fine, but when I hit the gas there was no response. The lights, gauges, and radio still worked and a wrench light came on. I was nearly rear ended twice and barely made it to the shoulder. Today, 7/30/13, on my way to work the same thing happened. Thankfully this time I was not on the interstate, but rather on a busy city street, and was able to quickly and safely get out of the way.
The car started loosing power on the interstate. Then it stopped completely. After pulling over, it started again which made me think it was a stopped up fuel filter. No hard codes appeared at that time. It did the same thing several times later. On one occasion it stopped in the city and I was nearly rear ended by another car. Finally this week a hard code appeared which showed it was the throttle actuator. The mechanic working on the car tried to get one from the ford dealer but was told they were on a national backorder and wouldn't be available until august 7, 2013.
Happen twice in one day was going down the road going about 20 MPH when the car lost speed and would not go when you when you pushed the gas a wrench light came on I was able to pull off on the side of the roadway, then called ford they stated that they have an ongoing problem with the throttle body actuator. I took my car to a maniacal shop, they hooked the car up to a machine which showed that my throttle actuator control system was stuck open, I then contacted ford again with this information got a case number. I then asked if they had the part an were able to fix it they then advised me that the part was on national back order and would not be until mid july (2013) till they could get it to fix my car.
Tl* the contact owns a 2012 ford fusion hybrid. The contact stated that while refueling, fuel spilled out of the filler neck. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 21,335. The VIN was unavailable.
Driving along at around 40 miles per hour, then notice the loss of power, a bright yellow light appeared on the dash - stop safely hazard warning (rtt) - which according to the owners handbook indicates hybrid component fault/failure that will cause the vehicle to shutdown (which it had already down, I had a hard time turning the steering wheel). Failed to re-start the first time or enter into a limited operating mode, seems like ray skillman ford, greenwood, indiana could not find any problems. This $31,000 vehicle has only 1,400 miles on the clock and per standard operating procedure denies any problems with the vehicle.
We were driving on the highway at approximately 40mph when the car lost power and began to shake. We were fortunate to be able to pull off on the shoulder out of traffic and turn off the motor. After waiting approximately 15 minutes, we were able to restart the car and drive safely to a reliable automotive shop we have used for over 20 years. Finally after a week of testing, they were able to replicate the problem we had experienced.they replaced the alternator,at our considerable expense, and we brought the car home more than a week later. We drove the car without incident until tuesday,october16th when the same problem happened again. This time at about 30mph. Again, after waiting 10-15 minutes, the car started again and was driven safely to the automotive repair shop where it remains 5days later. This is a great inconvenience since we live in an area where a car is a necessity but it is also a serious safety hazard since this problem could easily happen when accelerating into traffic or on a busy multilane,high speed highway. From reading this site, we have become aware that there are many complaints of this nature for this make and model year and we question why there has been no recall or,at very least, a consumer alert.
My brand new car, in my possession for 7 days had to get towed to the shop. My 11 month old daughter and 2 month old niece were in this car when it suddenly stalled and jerked. I was almost hit from behind and had to pull over and drive jerking back around the block to my starting point. Luckily I wasn't on the freeway at a high speed but I could have been. This is a severe safety issue as the acceleration is affected by the throttle body which had malfunctioned. The part was replace but I believe the computer controlling the throttle body is defective not the throttle body itself. Ford needs to recall this hazardous component and implement a solution.
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