The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. Additionally, the steering wheel became firm, and the steering wheel seized. The vehicle was towed to an independent mechanic, who informed the contact about the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 238,000.
2012 Ford Fusion steering complaints
Page 10 of 50: complaints 251 to 280 of 1,476, newest first, as owners wrote them.
The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving approximately 20 MPH, the "Service Power Steering" message was displayed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the federal safety agency Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The failure mileage was 160,000.
power steering locked up on the vehicle, fixed with key cycle
We had to take our 2012 Ford Fusion on vacation from Kansas to Florida from May 26 to June 2, 2023. As we were preparing to drive the 1016 miles home, we suddenly had no power steering and the display in the car display read, "Service Power Steering Now". After checking that it wouldn't cause any problems to drive, we drove it home without power steering. After doing some research online, I found that there was a recall for the power steering, but my car wasn't covered. Today I contacted my local Ford dealership (Laird Noller Ford of Topeka, KS and spoke with Joaquin) who confirmed my car wasn't covered. They recommended I contact Ford Motor Company, which I did. The girl I spoke with just told me to get the car repaired and they would reimburse me should they ever institute a recall. With the car beign a 2012 and only having 124,000 miles, I feel this should not be happening and that Ford Motor Company should do a better job at taking care of customer concerns; particularly when it's a safety issue such as this.
Hit a bump and the Service Power Steering light came on but power steering was working. Shut the car off momentarily. When it was restarted there was no power steering. Car does have electic power steering pump.
When driving, the vehicle lost power steering. After cycling the key as recommended, the power steering has not reengaged. This vehicle cannot be driven due to power steering. This going out when driving is a safety concern as it could cause accidents, injury and even death. The vehicle now displays SERVICE POWER STEERING NOW.
Was driving my Ford Fusion and it said “steering fault” in my info center on the dashboard and luckily it happened while I was turning into onto my road about to pull in my driveway… as soon as I turned into my driveway my steering completely locked up…I contacted ford and they told me there was a recall on the steering module but my module was updated back in 2015 but if there is a safety recall on the part what will a update do?? Obviously nothing the module is still known to go bad and mine did and ford is telling me that the recall expired last year (10yrs from the manufacture date) how is this safe? A recall is a recall especially a safety recall ..if I was on the highway I could or someone else could of been hurt or worst… this is my 2nd complaint on this issue and I haven’t heard anything back …I shouldn’t have to spend 1500$ to fix something that should of been replaced under a recall
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who performed an unknown repair; however, the failure recurred. The independent mechanic then determined that the vehicle needed an alignment. The vehicle was not repaired. Upon investigation, the contact became aware that the VIN was included in the federal safety agency Campaign Number: 15V340000 (Steering) however, the contact had not received the recall notification. The manufacturer was made aware of the failure and declined to perform the recall repair due to the age of the vehicle and the mileage exceeding 100,000. The failure mileage was approximately 154,000.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the Electric Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 98,000.
The contact owns a 2012 Ford Fusion. The contact stated when first starting the vehicle the power steering would not be functioning. The contact stated that he would turn the vehicle off and on and the steering would regain functionality. The contact stated that the "power steering control module" warning light was illuminated. The failure had been intermittent but had eventually completely failed. The contact had not taken the vehicle to a local dealer The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The contact had researched on the manufacturer web site and related the failure to Customer Satisfaction Program: 15N01 EPAS Steering Efforts (Steering). The failure mileage was approximately 95,000.
While drive the power steering went out with no warning,
The contact owns a 2012 Ford Fusion. The contact stated that while making a left turn at slow speed, excessive force was required to complete the turn. The "Service Power Steering Now" and "Service Advancetrac" messages were displayed. Despite the failure, the contact was able to drive the vehicle back to the residence. The manufacturer was notified of the failure but offered no assistance. Upon investigation, the contact discovered the federal safety agency Campaign Number: 15V340000 (Steering) which he linked to the failure. The contact then took the vehicle to an independent mechanic where it was diagnosed with a defective power steering angle sensor. The vehicle was not repaired. The failure mileage was approximately 108,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving into a parking garage, a chime sounded and a message indicating that the power steering had malfunctioned was displayed. The vehicle then lost power steering functionality. The contact was able to park the vehicle. The contact turned off and restarted the vehicle 5 minutes later and the vehicle operated as needed. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The dealer informed the contact that the vehicle was not covered under the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 100,700.
In 2016 I took my 2012 fusion to the dealership where I bought it used with 11,000 miles on it to ask how I could fix my a/c as it's now out of waranty. We bought it in 2012. While there I asked why the dash cluster was stating POWER STEERING ASSIST FAULT and why the power steering goes out when starting the car sometime and while driving yet reset able per manual instructions on page 219. Parts worker said he didn't know why but the last one they fixed was a little over$1,600.00 and there that was no recall on it. Over the next 6 to 7 years same thing would happen every few months until finally power steering went out at about 192,000 miles. Saw recall number and made appt. at dealer (KELLY FORD) in Melbourne Florida where I bought it and they told me it's to late plus it's over 150,000 miles. Very hard to drive and my wife and daughters unable to drive it. HELP! It was at 192,000 when it finally went out and made appt. at dealer. Called Ford customer service and they beat around the bush basically telling me they would not fix the issue for free and I was to late for a recall? NEVER RECEIVED A RECALL NOTICE of any kind.
My Electric Power Steering Module was recalled my Ford and they stated that they reprogrammed the module (because at that time there were no fault codes) well now my steering went out and I almost wrecked my vehicle and when I called ford they stated they reprogrammed the module but also they are saying the recall expired 10 years from manufacture date (my fusion is a 2012) so the SAFETY RECALL expired last year in 2022 and they are saying they can’t do anything for me…how can a safety recall expire? And also the recall was issued in 2015..shouldn’t it expire 10yrs from the recall issue date? I’m sorry if this is a pointless argument but I almost caused an accident and even though when they “reprogrammed” the module then because there were no faults at the time don’t mean there can be an issue in the future!?!.. bottom line there part failed and could of killed me and people around me..shouldn’t they still be accountable for replacing a known faulty part?? If I was on the highway at high speeds when it failed it would have been catastrophic…. Can you please help me on this issue before someone gets hurt or even killed?? A safety recall SHOULD NOT HAVE AN EXPIRATION DATE!! When that module failed on me the steering wheel locked up and after a few times of pulling very hard on the wheel it finally broke lose …they say that even after the module goes bad “manual steering” is available but I’m telling you this thing locked up completely…I can send you a video of it to prove …please can you help me? Or help anyone else before someone gets hurt or killed, like I said, thank you Jim S.
The electric power steering went out and the wheel will not turn. There is a similar recall in other cars with the same issues
Power steering stopped working and dashboard message power steering assist fault appeared. I understand Ford did a recall on the 6 cylinder cars with this problem. Can some please help all the people that had this problem. It seem to be a lot of people.
The contact owns a 2012 Ford Fusion. The contact stated while a relative was driving the vehicle, the vehicle lost power steering functionality. The relative veered to the side of the road. After several minutes, the vehicle operated as needed and was driven to the residence. The contact stated that the failure reoccurred while he was pulling out of a parking lot. The contact was unsure if a warning light was illuminated. The contact stated that he continued driving by using physical strength to steer the vehicle. The power steering became operable. The contact stated that the failure had been recurring intermittently. The vehicle was taken to an unknown dealer, where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 102,000.
My power steering suddenly just went out while I was driving did not return
The electronic steering assist stopped functioning causing very difficult steering effort that could have caused a reduced ability to turn and avoid other cars, persons, or ovjects. The car showed “Power steering assist fault”
The owns contact owns a 2012 Ford Fusion. The contact stated that their daughter was driving approximately 55 mph when the steering wheel began jerking and shaking. While slowing down to make a right turn when the power steering suddenly failed causing them to crash into a guardrail. The air bags did not deploy. The vehicle was towed due to the power steering failing and being too difficult to drive. The driver did not receive any injuries or medical attention. A police report was not filed. The vehicle was taken to a certified mechanic who installed a power steering and performed a computer flash. The failure persisted after the repair and had begun to do so more consistently. The manufacturer was made aware of the failure and referred to the federal safety agency Hotline. The approximate failure mileage was 140,000.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering became inoperable. The power steering fault and service advance trac warning lights were displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred her to the federal safety agency Hotline. The approximate failure mileage was 139,000.
Service advance trac and service power steering now keeps coming on . I’ve looked this problem up and seems to be a VERY common thing amongst ford fusions. Because of this , my power steering turns off and no matter how many times I reset the code , it keeps turning back on . It makes it very dangerous to drive the car especially if it turns off in the middle of a trip/drive.
The car suddenly became hard to steer and had been working fine. No one was injured because the car was at a low speed. The car was checked and there is no power steering.
while setting in a fast food restaurant drive thru for 1 minute on 03/14/2023. I was asked to pull forward and could not steer my car. I pulled straight ahead to get out of the lane and couldn't steer left or right. I shut the car off for a moment, restarted and the steering works fine. I know that this car has electric assist power steering. I googled the problem with this model and found that many people have had the same issue. Some were saying that Ford covered it on a recall and others said that Ford took care of them on the problem. My car has only 108,000 miles and is in excellent condition. There are owners that have said that the dealership has replaced the rack & pinion, elec. motor, wire harness's, etc. and still have erratic loss of steering. Had this happened in traffic or cornering, the results could be disastrous. There was absolutely no control over the steering when this happened. I contacted Ford and they said that there were no recall/issues with this problem. It seems to me that when they replaced the passenger side air bag in 2019 that they may have done some type of power steering recall/software update?. I am afraid to drive this car until I can get some more info. or resolution on this . I have not been to a dealership at this time since the Ford factory rep. didn't acknowledge an issue or current recalls. When I pressed them on this issue, they suggested that I contact you. After the incident and restarting my car, I safely drove it home about 4 miles with no further incident. I did not notice any warning lights at the time of loss of steering. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering: Electgric Power Assist System Failure Making the car almost impossible to steer at low speeds.
"Power Steering Assistance Failure" error message, along with total failure of the power steering, reverting to manual steering only. This makes the car unsafe for driver and passengers, and undriveable. The dealer has diagnosed it as an internal failure of the Power Steering Control Module (PSCM) that will cost $2,100 to fix. This is despite the fact that the dealer made a software fix two years ago to the PSCM to avoid problems like this.
While driving down the highway car all of the sudden alarmed service power steering now and service advance trac system. The steering wheel then locked up on the highway putting my family in harms way because we were unable to steer going 70mph. We were able to slow down and turn the steering wheel just enough to get off the highway and wait for a tow truck. My car was examined by the local for dealership. There were NO warning lights prior event. No warning signs.
The contact owns a 2012 Ford Fusion. The contact stated while making a right turn, there was a popping sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the electronic steering assist motor needed to be replaced. The contact was advised to contact a dealer for assistance. The dealer was contacted, and the dealer stated that the vehicle was not under recall. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was 76,000.
The contact owns a 2012 Ford Fusion. The contact stated upon starting the vehicle, the vehicle lost power steering functionality. The message "Power Steering Control Failure" was displayed. The contact turned off and restarted the vehicle, and the steering wheel responded as needed; however the failure reoccurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering gear control module was faulty. The independent mechanic related the failure to the federal safety agency Campaign Number:Â 15V340000 (Steering); however, the vehicle was repaired under the recall in 2016. The dealer and the manufacturer were notified of the failure and informed the contact that she would be charged a repair fee as the vehicle was more than 10 years old. The vehicle was not repaired. The failure mileage was approximately 175,000.
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