November 18, 2019 approximately 6:30 p.m. Central time I was driving my 2012 ford fusion which I have owned less than a month, on a dark, city street at approximately 20 miles an hour while looking for a business. Suddenly, the electric assist steering went out and the car became difficult to steer. A warning light was lilluminated on the dashboard advising of electric power steering fault. As I was shuttling children from an after school event home, I did not have time to stop the car and read the owner's manual for the fault light. I proceeded home using manual steering. Once at home, I read the owner's manual and shut down the car and restarted and the fault cleared. Research showed that there were safety recalls issued for the steering 15 s18 and 15 n01. I took the vehicle into bob allen ford dealership in overland park, kansas where they diagnosed power steering rack failure. They advised approximately $1,500 charge to service. I inquired regarding the safety and customer service recalls and was told the vehicle was not covered due to mileage. I contacted ford customer service and was also rejected for any assistance. I asked the service manager at bob allen ford if he would split the cost with me, which he refused. It would appear to me that if this is a known defective part/safety issue, it should be covered regardless of mileage of the ford car.
2012 Ford Fusion steering complaints
Page 22 of 50: complaints 611 to 640 of 1,476, newest first, as owners wrote them.
Tl* the contact owns a 2012 ford fusion. While backing out of the parking lot, the steering lost power and the power steering default indicator illuminated. The failure recurred several times. The vehicle was taken to classic ford sales (919‑934‑6500, located at 1698 e booker dairy rd, smithfield, nc 27577) to be diagnosed, but the cause of the failure could not be determined. The technician stated that there was no failure code. The failure recurred and the vehicle was towed back to the same dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 66,000.
Tl* the contact owns a 2012 ford fusion. While driving approximately 60 MPH, the speed began to decrease and the power steering suddenly seized. In addition, the power assist warning indicator illuminated. The contact took the vehicle to a certified mechanic who diagnosed that the power steering system's electrical default and power steering module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was excluded from the federal safety agency campaign number: 15v340000 (steering). The dealer was not contacted. The failure mileage was unknown.
Power steering failed. Vehicle display service power steering now and service advance track. Manual steering effort required is extrodinary vehicle was previously repaired in 2018 as part of recall 15v340000 vehicle is currently at ford dealership for diagnosis and hopefully replacement of the same parts that were previously recalled. I'm alerting the federal safety agency so that you are aware a previously repaired vehicle under the recall campaign has experienced the same issue within one year of repair.
Driving 60mph on the freeway and information center messaged popped up saying "service advancetrac" and "service power steering". Steering became very tight and when trying to adjust in the lane, the car would react erratically and aggressively, making it extremely hard to maintain the lane. Car would "jump" over about a foot when trying to correct the steering wheel to maintain the lane. Slowed down and got off the freeway to which another message popped up saying "service power steering now". No power steering at all, almost impossible to drive over 25 MPH without risk or crashing due to steering being extremely tight and resistive to maintaining the lane. Limped the car home about 5 miles, and scheduled an appointment at a local ford dealership. Talked to an older gentlemen over the phone and said that this happens all the time and that a computer refresh/update is all that is needed. Scheduled appointment as such. Car was serviced and power steering was working just fine for a 5 days before the "service power steering" and "service advancetrac" light came on, and the "service power steering now" code followed within 5 minutes of first code. I understand that there was a previous recall for this exact same issue on the 2010-2012 ford fusions, but this fusion was manufactured just outside the window in may of 2012. I believe that this issue needs to be covered under that recall because its the same reoccurring issues on this year of fusions.
I was driving on a street leaving a restaurant and went are a right turn and a display message pop up power steering assist default. And my steering wheel locked on me
While in motion less than 40 MPH, the vehicle lost power steering and became stiff and very hard to turn the steering wheel in either direction. Decided to park the vehicle in a parking lot and have the vehicle towed to the dealership. This has been recalled previously in which the dealership replaced the part with a remanufactured part. However, in the first recall/repair the vehicle did not have any cause of concern other than to address the national recall. Now, the vehicle is not drivable and the dealership does not want to replace the defected part. Instead they want to charge $1,915 for a faulty remanufactured part that has gone out and could have caused severe harm and damage to persons in and around the vehicle. Reviewing the federal safety agency, there are over 10+ complaints filed within the past 3 weeks for faulty steering. This is an obvious grave concern as there is severe risk in losing control of the vehicle due to poorly designed steering.
Tl* the contact owns a 2012 ford fusion. While operating the vehicle, the contact stated that extra strength was needed to turn the steering wheel left or right and the power steering warning indicator illuminated. The vehicle was taken to ford & lincoln of smithtown (440 east jericho turnpike, st james, ny 11780, (631) 265-2340) where the contact was informed that the steering wheel module needed to be replaced. The vehicle was not repaired. The manufacturer informed the contact that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer provided a case number. The failure mileage was 100,000.
While driving to work 11/4/19 I got a message on the dash saying power steering now and advancetrac when it came time to make a turn at a light after exiting the hwy I had to struggle and pull ... I couldn't believe my car lost power just like that. 71k miles no warning before that day of steering problems.
Drove that morning to work when I cranked back up to leave power steering assist fault showed up and no power steering
Tl* the contact owns a 2012 ford fusion. When the vehicle was started, the power steering assist warning indicator illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to pat millikan ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but a failure code could not be found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.
On or about 28 october, woke to to drive to work and noticed upon starting the vehicle that the "power steering assist fault" message displayed on the instrument panel and the steering became very stiff. After attempting to drive the vehicle for a very short distance, an additional message of "service advancetrac" displayed and there was a smell of burnt electronics. This issue appeared without any warning.
Tl* the contact owns a 2012 ford fusion. While driving various speeds, extra distance was needed when bringing the vehicle to a complete stop. The contact also mentioned that the steering wheel seized prior to the brake failure. The vehicle was taken to barbee's freeway ford (4471 e evans ave, denver, co 80222, (303) 584-6600) twice for diagnostic testing, but the failures could not be duplicated. The vehicle was not repaired. The vehicle was taken to big mike naughton ford (150 s havana st, aurora, co 80012, (303) 343-1900) for the braking failure, but the failure could not be duplicated. The vehicle was not repaired. The vehicle was also taken to lewis ford lincoln of hays (4450 vine st, hays, ks 67601, (785) 625-3441) where the steering module was replaced. The manufacturer was not made aware of the failure. The failure mileage was 54,419.
Tl* the contact owns a 2012 ford fusion. While driving approximately 35 MPH, the steering wheel pulled to the right before "power needs checking' appeared on the instrument panel. The vehicle was examined by an independent mechanic who diagnosed that the power assist was faulty and needed to be repaired. Skyline ford (2510 commercial st se, salem, or) was notified of the failure and the contact was informed that the VIN was not included in the federal safety agency campaign number: 15v340000(steering). The manufacturer was not notified of the failure. The failure mileage was 140,000.
I have loss of electric power steering assist while driving and system defaults to manual steering mode. Error code c1277 is the error code. The vehicle was in motion when the power steering went out. Now every time we drive our car we have to do manual steering. Ford is refusing to fix my vehicle since it is not on the recall list. I am requesting that my vehicle be put on the recall list as I am having the exact issues others has complained about for power steering electrical issues.
Last week I received a recall for the airbags on my vehicle. Before I called for an appointment, I checked the recall on line and noticed the steering is also being recalled. Two days later while driving, lights started going off on my dashboard. The steering and tsc lights were blinking and ringing. I had no idea what to do! I read the dashboard which said check my power steering fluid, ther is no fluid well??? I called my ford dealer and was told ' we will fix the airbag, but have no idea about the steering issues, my car has no recall for that' I told them I was looking right at the recall notice, and since I wasn't notified, they can't fix it. I told her I cannot drive the vehicle that the car won't steer, she told me to have it towed in. I have purchased a 1990 bronco I, a 1999 ford ranger and a 2007 escape from this same dealer. These vehicles have as follows: 660k,588k and 290k miles on them. My ranger still has the original muffler. Is this the way I should be treated. If the car has been recalled for steering, which you can easily see from the tire wear, than why doesn't ford stand up and repair it, since there is a recall. I could fix it myself, but ford has blocked the computer usage, do I need to bypass that also. I'm a simple man who loves his fords. I brag constantly about my vehicles. I brag constantly about my dealer. I feel betrayed!!!
Power steering stopped working. Warning appeared on dash stating: "service power steering pump now."
My power steering all of a sudden stopped working. Parked it for the day and when I later returned to my car, the wheel was very hard to turn. The cost of repair is too expensive. Not happy about this at all. I see there was a recall previously for this problem with only a certain model of the fusion and many different modes of fusions have been affected by this problem. A recall needs to be taken into affect for this problem! You have many unhappy customers!!
Tl* the contact owns a 2012 ford fusion. When the vehicle was started, the power steering and advancetrac warning indicators illuminated. An independent mechanic confirmed that the rack and pinion needed to be replaced. Cogswell motors (1900 e main st, russellville, ar 72801, (479) 968-2665) was contacted and referred the contact to the manufacturer who then referred the contact to the federal safety agency. The failure mileage was 104,000.
Steering wheel play and metal nocking stationary
Tl* the contact owns a 2012 ford fusion. While driving 30 MPH, the steering wheel became difficult to turn and the power steering and service advancetrac warning indicators illuminated. The contact was able to drive safely to her residence. After turning off the ignition, the steering wheel became still and was unable to turn. The vehicle was unable to be driven. The contact associated the failure with the federal safety agency campaign number: 15v340000 (steering). The vehicle was towed to chenoweth ford inc (located at 1564 e pike st, clarksburg, wv 26301, (800) 344-1108) where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 79,000.
Power steering assist fault came on ,steering became very difficult while backing
Tl* the contact owns a 2012 ford fusion. While the contact's mother-in-law was driving at low speeds, the steering wheel became difficult to turn and the check power steering assist warning indicator illuminated. The vehicle was taken to doenges ford (1901 se washington blvd, bartlesville, ok 74006, (918) 333-0900), but was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the power steering module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and confirmed that the VIN was excluded from the federal safety agency campaign number: 15v340000 (steering). The contact stated that the failure was similar to the recall. The failure mileage was 86,000.
Tl* the contact owns a 2012 ford fusion. The contact received a recall notice for the federal safety agency campaign number: 15v340000 (steering). The vehicle was taken to titus-will ford (3606 s sprague ave, tacoma, wa 98409, (253) 475-4151) and the contact was informed that the repairs would cost $1,500. The dealer stated that the repairs were different than what was listed in the recall. The manufacturer was not notified. The contact had not experienced a failure.
I was driving at highway speeds and the service advancetrac message appeared and the traction control light came on. I quickly noticed I had no power steering. I pulled over and did some quick research and come to find out that there had been other recalls for this problem with other vehicles but mine was not included in this recall but it was for the same problem and the same parts (rack and pinion).
Takata inflators have 2012 ford fuisn bot at hansel ford santarosa ca. Power stearing went out and they charged me 800 dollars to fix .then found out it was a recall is that legal ? Now we have the air bag recall they keep beating around the bush saying don't have part to fix .do I have to pay for this recall to have owned five ford's in the past was a good customer really feel screwed by ford always owned domestic cars think I'll go toyota not a happy customer.
Tl* the contact owns a 2012 ford fusion. While driving approximately 50 MPH, the power steering suddenly failed and the power steering warning indicator illuminated. The contact stated that they were able to pull the vehicle to the side of the road. The vehicle was towed to an independent mechanic who diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact called robbie roberson ford (located at 2825 memorial dr, waycross, ga 31503, 912‑283‑3131) and was informed that the warning indicator meant that the power steering failed. The vehicle was not taken to the dealer for repair. The manufacturer was not informed of the failure. The approximate failure mileage was 120,000.
Tl* the contact owns a 2012 ford fusion. While driving 60 MPH, the power steering warning indicator illuminated and the power assist failed to operate. The vehicle was towed to an independent mechanic who stated that the failure was related to a recall. The vehicle was then towed to len stoler ford (11275 reisterstown rd, owings mills, md 21117, 410‑356‑7000) where it was discovered that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure and provided the same information as the dealer. The contact was referred to the federal safety agency. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Power steering failure /service advancetrace
My car was getting harder and harder to turn .now the power steering has went out and its almost impossible to turn.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2012 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history