Tl* the contact owns a 2012 ford fusion. While driving at low speeds, the contact needed extra strength to steer the vehicle and the power assist warning indicator illuminated. After restarting the vehicle, the steering wheel became operable again. The vehicle was not taken to the dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not contacted. The failure mileage was 80,000.
2012 Ford Fusion steering complaints
Page 27 of 50: complaints 761 to 790 of 1,476, newest first, as owners wrote them.
Tl* the contact owns a 2012 ford fusion. While driving at an unknown speed in a parking lot, the power steering seized and the steering wheel became difficult to turn. The power steering indicator illuminated. The vehicle was towed to the local dealer (bayou ford, 555 belle terre blvd, la place, la 70068, (985) 652-8000) where it was diagnosed that the electrical power steering needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: cas16783979. No further assistance was provided. The failure mileage was 123,000.
2012 fusion with 62,000 miles. When stationary, it makes a sound when you turn the steering wheel just slightly either way. Mechanic says the electric rack and pinion is the problem and it sounds like this is a common issue. I don't think I should be having this issue at only 62,000 miles. This is a very expensive fix. Sounds to me like there should be a recall on this.
I have a 2012 ford fusion, ever since I bought it I have had issues with the power steering. I would go to make a turn and the power steering would go. I almost caused 2 accidents. I would shut the car off and wait about 1 to2 mins and start the car and it would be fine. I called the ford dealer ship numerous times and all I got was "theres nothing we can do". I then take it in for a airbag recall and tell them that the power steering is still doing the same thing. Their response was we can check it with a diagnostic test if it reads codes we can replace if not we will reset it. I pick my vechical up and the 2nd day it does it again. I do the same shut it off and restart everything works. It does it for about 3 weeks about twice each week. I go to drive home on the interstate and all of a sudden I loose all power steering. I pull over and shut car off and restart and nothing still no powersteering. I drive it all the home and call the dealer the next morning and get told thetes nothing we can do maam. Now they want to charge me 1800 to fix it when it clearly should have been when it was in the shop. I have almost caused accidents do to this issue. I feel ford should fix the issue.
Tl* the contact owns a 2012 ford fusion. While driving 35 MPH, the power steering seized and the power steering warning indicator illuminated. The contact stated that the vehicle exhibited the same symptoms as listed in the federal safety agency campaign number: 15v340000 (steering). The vehicle was taken to perry ford of national city (2050 national city blvd, national city, ca 91950, 619‑477‑2711) where it was diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was notified. The failure mileage was approximately 180,000.
On the evening of dec 29th, upon turning my car on while away on a trip to morin heights (quebec, canada), a "power steering fault" flashed on my dash, and I was unable to turn my steering wheel. Neighbours in the cottage told me to drive to a gas station 1 mile away with my blinkers on, and ask for power steering fluid. I barely made it half a mile out of the morin heights village, when I got stuck making a sharp right turn from rue allen to rue bennett to get to esso (723 chemin du village, morin-heights, qc). My steering wheel would not turn right, and I dangerously ended up in the lane facing opposite traffic. I tried to turn it left and continue going straight, but got stuck in the middle of the intersection. Cars nearly hit me and everyone was honking at me. A stranger pulled over next to me and used manual force on the steering wheel to steer my car back around, and drove it to the esso half a mile away. I bought power steering fluid, only to discover there was no compartment to put it into, and learnt that this is an intermittent electrical problem. We parked my car at the gas station and debated how long I'll leave it there for, how I'll drive back to ny 480 miles away, how I am going to resolve this meanwhile it's -15 degrees celsius outside and I'm getting frostbitten. After turning the car back on, the "power steer fault" warning disappeared and my steering wheel was back to normal. Next day all service shops were closed (sunday), and monday was new years holiday. I was nervous about driving this unsafe vehicle in the middle of the christmas/new year holidays back to ny, but had no other choice. I am absolutely mortified that after so many complaints to ford corporate about my airbag replacement, this had to happen. I demand a replacement vehicle and for someone to reach out and do something about these recalls that are issued, yet no action being taken.
While driving, the service power steering now light came on, make it very hard to take.turns on roads, in driveways ect. After doing some research I found that this is a similar recall for ford in 2015. However my VIN number is not displaying the recall fornthenpower steering issue. This is a very dangerous situation.
Power steering control module/ power steering assist
Tl* the contact owns a 2012 ford fusion. While driving 60 MPH, the power steering indicator illuminated and the steering became difficult to maneuver. The vehicle was taken to metro ford (2860 s noland rd, independence, mo 64055, 816‑254‑9800) where it was diagnosed that the power steering rack failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 147,346.
I was driving at night time around 35 MPH and the power steering alert light came on. Following that another light came on for advanced track warning. Either way my car was not included in the power steering recall for my car same year, make ,and model. I was informed this by ford. Prior to this my car was driving fine and this happened all of a sudden. Now the car is very hard to turn, fine to steer, and very hard to park. I do not plan on fixing and plan to move on from ford because of this issue. After researching about this same issue I also discovered this has been a regular occurrence for this same year, make, and model car. Also I noticed that ford did nothing sans the recalls to rectify this same problem that occurred to similar cars not included in the recall.
Power steering just went out with no warning as I was about to make a turn. Was almost in a wreck. Extremely hard to turn and dangerous. Ford knows this is an issue yet they don't want to fix it on this car.
At 2:00am 12/19/2018 I was parking in front of a resturaunt to order food my steering wheel was working just fine. After coming back outside to leave to go home the steering was very difficult to move. I couldn't turn left or right.
There is a grinding/pooping noise from front of vehicle when turning. The recall 15s18 was reprogrammed along recall 16b38 but the noise has continued and has gotten worse. When driving slow and turning to the left and right in a parking lot it is very noticeable the dealership stated the noise was coming from the steering rack.
Tl* the contact owns a 2012 ford fusion. While making a left turn into a parking lot, the steering wheel seized and the power steering warning indicator illuminated. In addition, while driving above 30 MPH, the vehicle drove normally. When driving below 30 MPH, the steering wheel became difficult to steer. The contact drove the vehicle to tyler ford (located at 2626 s sw loop 323, tyler, tx 75701, (800) 788-7876), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
My daughter was driving her car to the dentist office when the power steering went out. She had to use everything she had to steer the car but was able to turn around and make it home safely. Luckily she had not gotten to mobile and gotten into traffic. Ford recalled only certain 2011 and 2012 fusions but my daughter's evidently was not in the recall even tho it has the same issues as those recalled. We never received any notification of this issue and ford made sure the recall was short lived so that they would not have to foot a major bill. This could easily cause a major accident out on a busy road or on a dirt road. Ford says her car is not covered and will cost $1600 for part then add $1000 + for labor being this is a major fix.
Tl* takata recall. The contact owns a 2012 ford fusion. While driving 15 MPH, the steering wheel seized while attempting to park. When the contact returned to the vehicle, the steering wheel was locked and the power steering assist indicator illuminated. The contact called classic ford lincoln of columbia (177 greystone blvd, columbia, sc 29210, (803) 779-3673), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the vehicle was included in the federal safety agency campaign number: 17v042000 (air bags). The failure mileage was 162,000.
Lost of power steering
Was backing out of the driveway and could not turn the wheel at all. Noticed the warning light saying to service power steering now. I had just parked 2 hours earlier and the car was fine.
Takata recall I received notice in august 2018 about a recall on my vehicle, and have since contacted ford dealerships several times to have my airbag replaced, to ensure the safety of myself and my passengers. I have been informed that there is too high of a demand for these airbags, and that ford does not have any replacements (according to the dealership in bayshore, ny). They have since ignored my recurrent calls and requests for updates, and simply attempt to "pass the baton" and relay responsibilities to other departments. I sent a letter to ford corporate in michigan on november 25th (please see attachment) and have still not heard back. I do not feel safe driving in a vehicle that may explode with shrapnel in the event of an accident, and I do not appreciate being ignored and lack of diligence being shown. It is ford's responsibility to assure my safety and issue a replacement vehicle until they are able to supply customers with the replacement needed. I hope that action will be taken to rectify this situation sooner than later.
The car was park got in the car to go home and the steering wheel is lock and don't want to move...dash board tell me steering wheel assist fault service soon. I just purchase this car 8 months ago...please help...thank you
Tl* the contact owns a 2012 ford fusion. While driving approximately 45 MPH, the power steering seized without warning. The contact stated that the steering vibrated abnormally and the steering wheel became difficult to turn. The vehicle was taken to lance cunningham ford (located at 4101 east clinton highway, knoxville, tn 37912, (866) 591-3943) where it was diagnosed that the electronic steering gears needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Tl* the contact owns a 2012 ford fusion. After the front driver side tire was changed, the contact attempted to restart the vehicle and the steering wheel seized. The contact had to use excessive force to steer the vehicle home. The "power steering service now" and "advancetrak" appeared on the instrument panel. The contact took the vehicle to a local mechanic and they unplugged the battery to restart the electrical system; however, the failure recurred. The contact called seeley ford of kalamazoo (3820 stadium dr, kalamazoo, mi 49008, (269) 375-3820), but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 76,000. *bf,,..
Was driving girlfriend to doctor and fix power steering light came on we made it to the appointment and I parked my car and turned it off... On returning to my car to leave I tried to pull out parking spot but steering wheel is very hard to turn and is unsafe to drive...
Recall was issued in 2015 with 2 possible actions: if car had captured a dtc for power steering, replace power steering components on car, or if no dtc was captured, update programming. The latter was performed on 9/9/2015. Warranty was extended to 10 yrs/150k miles. The vehicle had 99,419 miles at time. At approximately 160k miles (oct 2018), the car started having incidents where the power steering would not function. Stopping and restarting the engine seemed to get it to function again for a time. Fearing safety while driving, took it to a certified mechanic. They found the recall, referred us to ford dealer. Ford dealer said we were out of warranty, so cost for repairs would be ours to shoulder. They did re-apply programming updates. The issue continued. We escalated to ford customer service with a call on 11/8 with same response. Requested to speak to a manager. On 11/9 we talked and their response was same. Still unsatisfied, I requested someone to escalate conversation. They provided name and address of customer relationship manager. A letter with accompanying documentation has been sent (attached to this complaint). Have repaired the vehicle at our own cost in mean time.
For no reason I got two warnings when driving stabilize and power steering. At the time my mom was driving. She couldn't turn as we were turning a corner and ended up in a ditch! From what I see this is a problem with a lot of other ford fusions! And this isn't recalled? Theses shouldn't be going out already? My vehicle has 60k miles! We could have died!
Tl* the contact owns a 2012 ford fusion. While driving, the check engine indicator illuminated and the power steering ability was reduced. The vehicle was pulled over to the side of the road. The vehicle was driven to an independent mechanic who diagnosed that the rack and pinion was sensing over effort and shutting down the power steering. The vehicle was taken to the dealer (al packer's white marsh ford, 9801 pulaski hwy, middle river, md 21220, (443) 777-5000) and they reprogrammed the power steering module, although they recommended it be replaced. The failure mileage was 94,983.
Tl* the contact owns a 2012 ford fusion. While driving 30 MPH, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering) that was related to the failure. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Drove vehicle 15 miles to destination and then another 15 miles back home without incident. Parked and fully turned vehicle off and went inside the house. Returned to the vehicle 6 minutes later and upon inserting key and starting vehicle got the message power steering assist fault and the steering wheel was near impossible to turn. Returned to the house to google the error and to my surprise found that this was a common issue for this make, model and year and had resulted in a large recall. Unfortunately, this VIN# was not included in this recall. I am hoping someone can provide an explanation as to why it is not included as this is certainly a safety issue. What happens when the driver is turning left against traffic and the steering goes out? Or a child or pedestrian is injured (or worse) as a result of the steering locking up. Clearly there is manufacturer liability here.
I started my car, backed out of the driveway and my steering wheel wouldnt turn. An alert popped up on the dash saying "power steering assist fault" and I could not turn the steering wheel at all. I restarted thr car, all seemed fine. As I was driving, down the street towards the stop sign, it happened again.
Driving on the highway during a turn in the road the power steering stopped working. A check power steering light flashed on the dash, I was unable to turn the wheel and was forced into the ditch. I had my boyfriend come get me and drive the car home he said the steering was 4x harder to turn than a manual steering rack. I looked up the issue online and it came back to 385,000 11-12 fusions being recalled because of the exact same issue. I called ford and they claimed this vehicle is not eligible and the cost to fix it would be between 2500-3200 dollars. If this had happened on a busier road multiple people could have been injured and for is negligent to hold responsibility.
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