Steering wheel locked down in my front yard, right front light went out I was told it was a electrical problem and now it is the passenger airbag now I am afraid to drive the car long distance
2012 Ford Fusion steering complaints
Page 30 of 50: complaints 851 to 880 of 1,476, newest first, as owners wrote them.
The car had been parked for 2 days. I went to turn the car on, and it was immediately clear that the power steering wasn't working, and 'service advancetrac' 'service power steering now' notifications are on. This car had been recalled already for this issue, and clearly whatever they did, did not actually fix the problem. However, sunrise ford repair told me the recall was no longer on my car, and that it a recall repair could only be given if it was 'under a year ago', and 'under 12000' miles ago. While I look for the receipt, I do believe this is the case but if it isn't, why would this matter if it was a faulty repair done in fredericton, canada? And was going to break 1 mile over 12,000 and a day over a year, essentially. I was 50 miles away from home when this happened to me, with no cell phone reception, had to drive out of a canyon, then onto highways, with absolutely no power steering and a very difficult time driving the car. And ford told me since there was no recall on the car (?) that it would cost 135$ to even inspect the good! This was anthony, at sunrise ford in north hollywood.
Starting at 36,000- 120,000 miles the control arms wear prematurely. Given the design of the linkage system this causes the steering to bind in a fashion that causes the driver to have to over steer to get the power steering to overcome the bound linkages and momentary loss of control
Driving on a city street, power steering suddenly disengaged. Message on dash said 'service power steering now.' I was able to manually steer safely home. Contacted ford customer service and was told that the safety recall only applies to cars with less than 150k miles. Since the previous owner had driven more than that, the car is suddenly safe!? How can a safety recall expire? Ford wants $2000 to repair a design defect.
Yesterday on july 15, 2018 the power steering on my car went out while I was driving to the store. It flashes on the dash to service power steering now. I've see. Online that their was a recall before in 2015 on my car for the power steering but when I went to ford they said there was no recall. It is completely unsafe to be driving and all sudden the steering wheel is tight and hard to turn!
While driving my power steering failed, then proceeded to lock up once I pulled the car over. Could not move the steering wheel at all, had to get the car towed.
Tl* the contact owns a 2012 ford fusion. The contact stated that the eps failed within two months of being repaired per an unknown manufacturer recall. The contact stated that the eps warning indicator flashed, but then remained illuminated and the steering wheel seized. The dealer (lance cunningham ford, 4101 east clinton highway, knoxville, tn 37912, 865‑687‑2100) refused to provide a permanent remedy. The contact informed the dealer and the manufacturer that the recall remedy failed to provide a solution and the vehicle would need to be diagnosed and repaired. The contact also informed that the vehicle was not included in a 12,000 mile warranty. The failure mileage was not available.
The electrical steering has gone out in my car. I called ford and they refuse to do anything about this. I find this unacceptable since they currently have re all's on 2012 ford fusions for this exact issue. My life and my daughters could be in danger behind them not taking responsibility and fixing this just because it's not on that particular VIN #
Tl* the contact owns a 2012 ford fusion. While driving 40 MPH, the steering wheel seized without warning. The vehicle was able to coast to the side of the road and was towed to the contact's residence. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in any recalls . The contact was referred to the federal safety agency. The approximate failure mileage was 83,000.
Ford fusion safety recall 15s18 power steering assist.I was driving down the highway when an alert appeared on the dash that I needed to service the power steering immediately/service "autotrac" I had my car towed to a local mechanic who told me that the repair needed stemmed from a recall that occurred for my vehicle.I called the dealership I purchased my car from, santa fe ford alachua fl. I was informed by them that there was nothing they could do to help me in the repair but told me to reach out to my local ford dealership as santa fe ford is 80 miles away. I then had my car towed from the mechanic's shop to nick nicholas ford in inverness fl. The service manager at nick nicholas informed me that there was no recall showing for my vehicle and I should reach out to ford customer service hotline and file a claim with them. Upon filing my claim with ford directly, they told me that my vehicle had been brought in to satisfy the power steering recall in 2015 in miami, fl and there was no extended warranty on the recall. I proceeded to have nick nicholas conduct the repairs. I paid nick nicholas $138.57 on 3/29/18 to "update the software" for my power steering. I drove my car for months after the software update. On 6/7/18 I was driving my car to work when the alert appeared on my dash saying "service power steering immediately" and it was at this point I lost all power steering. I was able to get my car off of the highway and into my place of work. I contacted the service manager at nick nicholas, brian, who told me this repair should be covered under the recall. I towed my car back to nick nicholas, afterward they informed me my repair would not be covered. Ford customer service offered to pay 250$ toward the cost of the repair, the service manager brian would cover approximately 500$ for the repair, leaving me with about $1,100 worth of repairs to pay out of pocket.
I own a 2012 ford fusion VIN:[xxx]. The 2012 fusion has a safety recall 15s18 due to a known issue with the power steering control module shorting out and causing the power steering to fail while the vehicle is in motion. While "manual" steering is still possible, the force needed to exert on the steering wheel is immense, just to be able to change lanes. When the power steering goes out on a turn, it is nearly impossible to control of the vehicle. This is a serious and very dangerous known issue. I have been experiencing this known issue covered under your safety recall 15s18 for over 2 years. I have taken it to the quality auto mall dealership several times to have the system looked at so they could find the problem and fit it under the terms of the safety recall 15s18. Each time I took it in for service, the dealership was not able to duplicate the issue as it only happens intermittently, and I have not been able to ?make? The power steering fail on demand. Last week, the power steering abruptly failed again. I once again took the vehicle into the quality auto mall dealership . The vehicle now has exceeded the 150,000-mile extended coverage to be included in the safety recall 15s18. Miraculously, this time, the service technician was able to duplicate the issue, and verify that there is indeed a problem with the power steering control module. Now, though, there is no coverage for the known issue covered by the safety recall 15s18 due to the age and mileage of my vehicle. I called the ford customer service number 800‑241‑3673 on 06/07/2018 and explained the situation, asking for assistance from ford as this known issue should have been covered under the safety recall 15s18 and should have been replaced 2 years ago. A case was opened for me [xxx], and I was told there would be a decision in 2 business days. Final result=will not cover under recall. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2012 ford fusion. The contact stated that the steering wheel became difficult to turn. The power steering assist indicator illuminated after the failure occurred. The contact spoke with auto nation ford st. Petersburg (2525 34th street north, st petersburg, fl 33713, 727‑231‑1323) and was informed that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 100,000.
Since owning the vehicle there have been instances where the power steering assist warning would flash on my dash, typically during cold weather. I could turn the car off and then back on and the issue resolved itself. I purchased the vehicle in late 2012. It happens when I go to start it after it sitting overnight or while I am at work for 8 hours. As of yesterday (6/18) I began having trouble with the power steering when I went to leave work and drive home. I turned the car off and turned it back on and the issue once again resolved itself. This morning (6/19) I went to start my car to leave for work and the power steering assist/advancetrac message flashed on my dash. The advancetrac notification is new, it never happened until this morning. I have no power steering whatsoever. I have read multiple reports of this happening to other fusions of the same year as mine. The dealership told me that it would be $1500+ to repair this. It is an ongoing issue that has been happening sporadically since the vehicle was purchased.
Tl* the contact owns a 2012 ford fusion. While driving 35 MPH, the power steering failed without warning and the vehicle became difficult to steer. Glenn ford (4080 lexington rd, nicholasville, ky 40356, (859) 587-9020) was notified of the failure. The contact was given conflicting information as to whether or not the vehicle was included in the federal safety agency campaign number: 15v340000 (steering). The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v340000 (steering); however, the failure recurred. The manufacturer was also notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 139,000. The VIN was not available.
While turning onto a highway my car began to lurch. I pulled over and had assumed there was an issue with my brakes. As a precaution, I had the car towed back to my home. I then took the car to an auto shop to have the breaks inspected. The technician told me that the breaks were fine but that he had found the following codes: c1963, c1963-eo, and c1278-20. I discovered that there was a recall for steering related issues with 2012 ford fusions. While at a ford dealership I was told my car did not apply to the recall and was quoted $3,800 for the repair. I was told the car was not safe to drive and that the wheel could come off without notice.
Driving car and service power steering now flashes and car becomes hard to steer--couldn't turn.
Service power steering now" and " service advancetrac" error's occurred at the same time. Vehicle was stationary when this happened
Driving at a speed of around 35mph, the power steering and advanctrac warning light came on. Driving was okay. Parked car, turned it off and then back on, power steering service now light came on and loss of steering occurred. Car was towed to north hampton, nh ford... Power steering was completely replaced [along with 4 brake pads]. Less than 3 weeks later, same indicator warning came on while driving on the highway ~50mph. Brought back to raynham, ma ford dealership... They replaced front struts, o2 sensor, reset computers... Had the car back less than a full day... Same power steering warning/advanctrac warning came on while driving a back road under 30mph... Turned car off, turned back on, power steering completely gone again. It was completely replaced less than a month ago. Now expenses over $5k for repairs, and the cars steering is gone. Waiting for dealership to diagnose this time. Searched by VIN for recalls the first go round, and nothing came up.... Now it lists an epas steering efforts... Which through research shows has been out for a while, so why was this not listed for my car before!?
Tl* the contact owns a 2012 ford fusion. The contact stated that there was an electrical failure concerning the electronic power steering (eps). Initially, the eps warning indicator had not illuminated; however, as the failure progressed, the warning indicator kept flashing. The contact stated that the steering wheel was hard to maneuver in either direction when the failure occurred. A dealer had not been contacted for diagnostic testing or repairs. The manufacturer was notified of the failure. The approximate failure mileage was 133,440.
Tl* the contact owns a 2012 ford fusion. While attempting to make a left turn, the steering wheel seized. The dealer (don hinds ford inc., 12610 ford dr., fishers, in 46038) stated that the vehicle was included in the federal safety agency campaign number: 15v340000 (steering) and could not repair the vehicle. The manufacturer was contacted and did not assist. The failure mileage was 182,000.
Tl* the contact owns a 2012 ford fusion. While driving at an unknown speed, the steering wheel seized and became difficult to steer. The dealer (astorg ford-lincoln of parkersburg, (304) 485-8585) was called and stated that there were no recalls for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 38,000.
Tl* the contact owns a 2012 ford fusion. While driving approximately 50 MPH, the steering wheel seized and the power steering warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. After waiting a while, the vehicle was restarted and able to drive normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic or repairs. The VIN was included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 103,800.
While driving down interstate, vehicles steering assist warning light came on. Immediately the car became difficult to steer and turn. Controlling the vehicle was extremely difficult.
Tl* the contact owns a 2012 ford fusion. While attempting to start the vehicle, the steering wheel seized and was difficult to turn in either direction. The vehicle was taken to a dealer (milnes ford, 333 east genesse street, lapeer, mi 48446, (810) 667-5000) where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 141,000.
Driving approximately 25 MPH, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. Turning vehicle off and back on has no effect. There is a recall for the issue dated 06/02/2015, number 15v340000 that is not covered for this vehicle VIN: [xxx] this issue is identical to the above recall issue information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While pulling into my residential home driveway the steering wheel locked up while car was in motion, unable to unlock or change the direction of the vehicle, vehicle had to be stopped and engine turned off. The vehicle was on a city street in residential area.
Our power steering went out in the car without notice while driving on a highway. I know there has been a recall on power steering on other 2012 ford fusion, but when I put in my VIN it doesn't come up with this recall. This was very dangerous and we could have crashed.
Tl* the contact owns a 2012 ford fusion. After the vehicle was repaired per the federal safety agency campaign number: 15v340000 (steering), the steering wheel became difficult to maneuver. The contact also stated that the steering wheel seized without warning. The vehicle was taken to satcher ford (1850 jefferson davis hwy, graniteville, sc 29829), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,184.
Driving my family home, my dashboard displayed a message to "service power steering soon" steering wasn't an immediate problem...however, a few hours later, I attempted to drive the vehicle to a mechanic and when I turned the wheel the steering was very hard to do, very stiff. There was also a message that came on the dashboard that said to "service power steering now". I contacted a mechanic & they informed that I could possibly reset the power steering, by just turning the car on and off a few times. However, this method did not work. Computer is having trouble uploading the video
Car made "popping" noise for a day or two from what seemed to be the front suspension. Then the warning light "service accutrack" came on, a few minutes late the warning "service power steering" came on. Power steering continued to work, although a little jerky, until I turned off the engine. When I restarted the car, the warning "service power steering now" came on and the power steering no longer worked
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