On 1/4/18 I got in my car and noticed the car was pulling to the left, it would stop pulling at speeds over 40mph. Thinking it could possible be a tire issue I had them rotated (tires have less than 12k miles on them) I then noticed that the car was now pulling to the right constantly. When I was driving on the interstate the car flashed a service advanctrac and service power steering now warning. While I was traveling 60mph the power steering cut out completely. Thankfully I was going in a straight line and not going around a corner. Or that we were not traveling during winter conditions. At that point I figured I didn't have a tire issue. I took the vehicle to a ford dealership. After inspection the claimed that I had a faulty steering gear. I had done some research before they had diagnosed it to see if it was a common issue with the fusions. I then noticed that there had been a recall for that exact issue I was having. When I asked the service tech if it was an issue that was warrantied they claimed it wasn't. After paying $1520 to have the gear replace. I called ford to inform them of my concern of how unsafe it was to have your power steering cut out. Especially when this is my wife's daily driver. They told me 'just because you have the same make, model, year, and circumstances that other cars have covered under recall doesn't mean yours is covered.' which is alarming to say the least.
2012 Ford Fusion steering complaints
Page 32 of 50: complaints 911 to 940 of 1,476, newest first, as owners wrote them.
The dashboard info displays "power assist failure" when stationary (a cold start), either when the key is turned to the on position, or after starting the engine. The steering wheel will require great effort to turn it when this happens. This warning happens now about 1 to 3 times a week. It started at about 74000 miles. Currently the car has 80000 miles. To work around the problem, the ignition is turned to off, turned on again, wait a few seconds, then restart the motor. The steering may feel tight when turned for about 1 second, but will loosen as the power steering works again. The warning has not repeated after restarting. So far, the steering has not failed (become tight) while driving. The warning at start up occurs more frequently in cold or wet weather. The car was last serviced at the ford dealership at about 72000 miles with the only notice the brakes need service soon. The sync system reports indicate no problems when uploaded to the auto insurance company. It was cold this morning 25 f when the "power assist failure" reoccurred again. After restarting, the warning did not repeat, but steering was stiff about 1 second. I decided to report this. This steering type issue has never occurred in previous cars I have owned. These electric steering systems needs to be banned as a safety issue. Also, they are expensive to repair because it has to be completely replaced.
There was recall 2015 for power steering service and I had it repaired 10/2016 and this same problem happen again 2017 I too car back to green ford in greensboro,nc to repair it again but I was told it was no longer under warranty. My complaint is that they couldn't have fix the recall. Now I don't know lot about this process but I would have thought if it's recall the responsibility lies on ford. I'm so afraid that this issue can be very hazardous to me and my family. I shouldn't be responsible for paying for the repairs. I just want as a consumer that ford be hell to higher standards and fix the problems they have recalled.
Vehicle was in motion when power steering service notification came on. We pulled into a gas station and shut the car off. Upon turning the car back on, the steering wheel was locked and the car was undrivable from that point and had to be towed.
Tl* the contact owns a 2012 ford fusion. On two different occasions, after air was applied to the front driver's side tire, the contact attempted to drive when the steering wheel became difficult to maneuver. The advance trac service power train indicator illuminated. The vehicle was taken to rob sight ford (13901 washington st, kansas city, mo 64145, (816) 941-1200) where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired, but the failure recurred. On another occasion, the front driver's side tire was filled with air when the steering seized. The vehicle was then taken back to the dealer where it was diagnosed that the steering gear fault needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall. The failure mileage was not available.
As I drove into work parking lot steering power light came on. Two hours later I went to try the car and steering was gone and had to have someone drive it to a station. The rack and pinion are not working.
15s18/15n01 reprogram power steering control module and steering gear extended coverage
The steering assistt fault comes on now , my steering doesn't work, almost got in a wreck..also my advance traction comes on at the same time, I paid good money for this car. I think ford needs to fix this problem at their expense.
I stopped at the gas station to fill up when I got back in and started my car the power steering was not working. I managed to drive the car home. When taking it to the dealership they told me my car was not covered by the recall on the electronic power steering recall. They stated the recall only covered certain cars manufactured during certain months, mine not being one. I feel that the recall should cover more of the manufacturing dates due to my research online there are hundreds of people with the same issue that have been told by ford that their not covered by the recall. I believe that they jumped the gun on the time table for the recall. Ford doesn't want to take responsibility due to the high cost of repair. The ford recall number is 15-s-18. Now my car is sitting here because I don't have the money to repair it.
Tl* the contact owns a 2012 ford fusion. While driving approximately 35 MPH, the "service advance trac" and "service power steering now" warning messages displayed and the power steering suddenly malfunctioned, which caused the steering wheel to become very difficult to turn. The vehicle was examined by an independent mechanic who diagnosed that the steering computer chip malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 140,000.
Power steering failed and the car left the highway and both front tires blew out and damage to the wheel and undercarraige was apparent.
While driving, the power steering will intermittently stop working, requiring unexpected difficult steering.
Power steering assist failure on 2012 ford fusion. Power steering assist light is on and there is no power steering. Very dangerous as it gives out while the car is in motion. Ford knows they have a larger problem with 2012 ford fusions (just read the complaints on this site) but have not expanded the recall and leaves these dangerous cars on the road where power steering stops working even while you are driving. Ford dealer said car is not cover by warranty or by recall. Cost to repair $1,600.
The power steering assist code keeps coming on on the dash every othee day for well over a year now. When that comes on you can barely steer the fricken thing when it happens. Ive been lucky enough to have it happen while driving slow in town and havent had any accidents luckily. Some very close calls though!
Rack and pinion. Steering wheel makes clunking noise. Vehicle wanders. Ford company states this is not a recall which it should be. This is a manufacturing defect
The vehicle was parked in my driveway upon returning from errands. The next morning the power steering assist and the advancetrac system failure lights were on. This has happened before while driving and after parking at my workplace. Usually restarting the vehicle would correct the issue. This time it would not reset and I brought it to the ford dealership where it was purchased. I understand there was a recall on the 2012 ford fusion and other ford makes for this same issue. However the dealership says the VIN # on my fusion doesn't match any current recall and will not cover the cost of repair. My question is if this is a known ford problem why should it not cover my vehicle with the same issue for recall ? Just because the VIN # isn't in the system is no reason not to fix this. It is a known problem,many situations exactly like mine recorded online. How are they (ford)not responsible?
My power steering went out in the middle of the highway. I went to a ford certified dealership and had them look into this problem before anything dangerous happened. The following day, after picking my car up from the dealer my power steering went out completely while in the middle of the highway.
I was in a car accident the power steering failed I hit a telephone pole. The it bags never deployed and I smacked my head
Power steering failure! Epas system on 10/27/2017. My daughter was driving car, she stopped for gas, she started car and power steering failed. I see there is a recall on the power steering system but guess what my VIN number is not part of the recall! Sounds fishy to me why do I have a epas system failure and my car is not part of recall? I have a case number at ford #13421730. I have the car at the ford dealership in buda texas truck city ford. They are going to charge me $115.00 to analyse the car with their computer. I just don't want to pay for a new epas steering system if the cause of the failure is a defective epas system!!!
Tl* the contact owns a 2012 ford fusion. While driving, the contact heard an abnormal noise in the steering area. The air bag warning indicator illuminated on and off. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed of the federal safety agency campaign number: 17v024000 (air bags). The approximate failure mileage was 68,000.
Tl* the contact owns a 2012 ford fusion. While driving approximately 40 MPH, the power steering assist warning indicator illuminated and the steering wheel seized. The contact was able to drive the vehicle home. The vehicle was later taken to palm bay ford (1202 malabar rd se, palm bay, fl 32907, phone number: (321) 722-9000) where it was diagnosed that the power steering assist and the power steering rack needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and informed the contact that they could not assist. The approximate failure mileage was 104,588.
Tl* the contact owns a 2012 ford fusion. While driving various speeds, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was taken to the local dealer (pal meadow ford in charleston, south carolina) where it was diagnosed that the rack and pinion was faulty. The rack and pinion was replaced, but the failure recurred. The rack and pinion was replaced a second time and the vehicle experienced the same failure. The cause of the failures was not determined. The manufacturer was not notified of the failures. The failure mileage was 78,000.
Tl* the contact owns a 2012 ford fusion. After starting the engine, the steering wheel was very difficult to turn and the "steering failure" and "advance track" warning messages displayed. The vehicle was taken to the local dealer (don davis ford in arlington, texas) where it was diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.
I was traveling down a main street and I heard a beep and power steering assist fault lite up on my dash as well with service advancetrac came on so I pull off the road and into a parking lot and my wheel all the sudden got stiff. I sat there for a few trying to figure out what was wrong and I turned the car off and let it sit for a few mins and turned it back on hoping it would go away well it didn't, so I got it home finally 6 hours later still with all them lights on and the wheel being stiff let it sit over night and everything next day I go back to the car hoping once again it would go away and it didn't.
Tl* the contact owns a 2012 ford fusion. While the contact's son was driving 60 MPH, the power steering seized without warning. The contact pulled the vehicle to the side of the roadway and waited a few minutes before restarting the vehicle. Afterwards, the power steering returned to normal. The vehicle was taken to an independent mechanic, but the failure could not be diagnosed or duplicated. Several months later, upon starting the vehicle, the power steering failed and an unknown noise was heard. The power steering returned to normal once the vehicle was turned off and restarted. While driving 30 MPH, an unknown noise was heard and the power steering seized. The power steering returned once the vehicle was restarted. The contact stated that a diagnostic appointment was scheduled with bonnell ford (353 cambridge st, winchester, ma 01890 (781) 729-9700). The manufacturer was not notified of the failures. The failure mileage was unknown.
Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.
Tl* the contact owns a 2012 ford fusion. The contact stated that while his wife was driving at 50 MPH, the electric power steering automatically turned off. The service power steering and the service advance trac warning lights illuminated. The contact's wife pulled over to the closest parking lot. The contact drove the vehicle to the dealer taylor ford located at 13500 telegraph rd, taylor, mi 48180 where the power steering gear needed to be replaced and reprogramed the power steering module. The vehicle was repaired. The contact stated that the failure occurred 2 other times. The vehicle was taken to the same dealer where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800‑392‑3673 and was made aware of the failure. The manufacturer stated that there was nothing they could do and a complaint had been filed with the manufacturer. A case number was not provided. The approximate failure mileage was 118,000.
I will just be driving and I lose my power steering which almost puts me in the ditch. Needs to recall this. Very dangerous and expensive to fix.
I was driving on interstate and power steering stopped working, the power assist fault and service advancetrac message showed on panel. Luckily I did not wreck because that would have been bad. I had the car towed to ford dealership they said car was not covered by recall or warranty, car has 56,000 miles. Ford you should recall for this problem this could cause a wreck with possible fatalities .
Tl* the contact owns a 2012 ford fusion. While driving unknown speeds, the power steering indicator illuminated and the contact was unable to turn the steering wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the steering board needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was not contacted. The manufacturer was notified of the issue and did not assist. The failure mileage was 85,000.
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