The electric power steering assist system intermittently shuts down. First, while driving, a series of sensor lights come on. After this, if the engine is shut of and then back on, there it a total loss of power steering. This problem appears to be similar to that in the federal safety agency campaign number: 15v340000. However, my vehicle is not covered by that recall.
2012 Ford Fusion steering complaints
Page 35 of 50: complaints 1,001 to 1,030 of 1,476, newest first, as owners wrote them.
April, 2016: I was parked in my drive way with the motor off. When I started the car I could barely turn the steering wheel. I was able to slowly drive it to schultz ford in nanuet, new york. The problem was that the electronic gearbox had failed. The repair cost $2000. The schultz ford service manager informed me that certain models of 2012 fusions were recalled for the problem and they were repaired for free. Unfortunately, my fusion was not one of those models. I appealed to the regional service manager. She repeated the same information as schultz ford. She advised me to report the problem to the federal safety agency in hope that if enough people complained ford would issue a recall and reimburse me for this repair at that time. I am confused as to why a problem that arose without warning, and was the subject of a recall notice on a slightly different model, was not treated as a manufacturing defect and repaired for free by ford motor company.
"power steering assist fault" message appeared and steering was locked. Luckily, backing out of driveway.
The power steering on my 2012 ford fusion went out just a few miles after the service light came on for power steering.
My daughters 2012 ford fusion power steering went out while driving down the highway. She received a recall letter in november 2016. We took to the local ford dealer & they said they needed to reprogram the steering and replace the entire steering arm. They said they had sent a recall letter in july 15 which she never received. Now they will not pay for repair because the mileage is 158000. Which is 8000 miles over what they say they have to cover it. It is a safety recall they should fix the problem. The car is only 4 years old.
Tl* the contact owns a 2012 ford fusion. While driving 30 MPH, the service traction indicator illuminated, the service power steering system now indicator illuminated, and the steering wheel became difficult to turn. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was notified. The failure mileage was 50,000.
Our power steering went out a few days ago while we were 5 1/2 hours from home. It was working fine. We stopped in a parking lot, and my husband could tell something happened when he turned the car off. When he turned it back on, the power steering was out. There has been a recall for other ford cars like ours, but our VIN is not one that was recalled. We had a different item fixed on our car, and it apparently reset the power steering. However, we are not comforted by this. We are worried it will happen again.
This past friday, I was driving my 2012 ford fusion se on interstate 64 at about 65 miles per hour and my power steering went out without warning. This is extremely dangerous and it appears ford is aware of the issue, yet no recall on my car. From my research looks like fix is between $1500 and $2000.
The power steering of my 2012 ford fusion stopped working. The message, " power steering assist default," appeared in the middle of my steering wheel. I can still drive, but very hard to turn wheel. There is a recall for power steering on 2012 ford fusion, but because my VIN number wasn't included in cars recalled, I am not eligible for recall. Same year, make and model, but not VIN number.
I was involved in a rear end accident yesterday while coming off the highway offramp. A soda can was under my brake pedal making it impossible to slow down. I rear ended a vehicle stopped at the light, I was going 35 -40 MPH. Both vehicles were totalled and I hit my head on the windshield because the air bags never deployed.
Tl* the contact owns a 2012 ford fusion. While driving approximately 30 MPH, the steering wheel failed and caused the vehicle to sideswipe a curb. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.
Tl* the contact owns a 2012 ford fusion. While driving at any speed, the power steering indicator illuminated and the steering wheel locked up. The dealer diagnosed that the power steering gear failed. The power steering gear was replaced; however, the failure recurred multiple times. The dealer was notified. The vehicle was not repaired. The VIN was unknown. The approximate failure mileage was 109,000.
My throttle body is giving me issues. It will hesitate and react as if it will stall on occasion when I am on the highway, it will jerk badly. No engine lights appear on my dash, however I was notified by ford there is a replacement extended warranty, yet that extension does not cover the initial charge from the dealer to check the throttle body out, which is dead wrong of ford. I believe they should cover any and all charges regarding this the throttle body. In addition my vehicles rack and pinion or pwer steering sueels alot while in driving, ive check fluid levels and they are normal, yet it will make alot of noise.
The steering wheel completely locked up. The steering wheel would not move. I was pulling out of school onto highway.
Tl* the contact owns a 2012 ford fusion. While driving approximately 30 MPH, the power steering indicator illuminated and the steering wheel seized. The contact turned on the hazard lights and resumed driving. An independent mechanic diagnosed that the power steering sensor failed and needed to be reprogrammed. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Tl* the contact owns a 2012 ford fusion. Whenever the contact reversed the vehicle, the steering wheel would fail the next day. The vehicle was taken to a dealer where it was diagnosed that the power steering control module fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The approximate failure mileage was 62,000...updated 01/05/17 *bf consumer stated 393,000 cars were recalled for this same problem. They were the same year, same model, same problem were covered under recall 15v340000 and my car had the same problem but ford motor company would not cover my car. Updated 9/5/18
Tl* the contact owns a 2012 ford fusion. Upon recently owning the vehicle, it was determined that there was internal electrical failure with the wires. The wires burned internally near the vent controls for the air conditioning or heating. The contact noticed that smoke emitted into the vents as the failure progressed. The vehicle was taken to a repair shop for diagnostic testing. The vehicle was also inspected by an independent mechanic. The VIN was included in the federal safety agency campaign number: 15v340000 (steering), but the contact was not notified by the independent dealer from where the vehicle was purchased. The manufacturer was not notified. The failure mileage was not available.
Was backing out of a parking space in a parking lot and the steering wheel lock while in motion.
While driving on the highway , my power steering just stopped , when I looked at the dash it states to check power steering now . When I researched the problem on line there is a recall for this problem on 2012 fusion but my manufacturer date is a month passed. I notice other fusions on social forums from 2012 to 2014 having the same issues , I brought my car into ford and they said its not covered under recall .I called fords main headquarters and they wont budge. If this wasn't a safety issue , I would not be as concerned ,but power steering failure is extremely dangerous.
2012 ford fusion recall when coming to a stop sign, I went to put my foot on the brakes and my steering pulled to the right and I could not steer the car and the brake pedal went straight to the floor. There is no broken brake lines. When this happen it steered me into another car that was parked on the street. After the accident I did a safety recall through car max and found out that there is a safety recall 15n01 and 13n03, which showed that they were not done. So I went to the dealer ship that I brought the car from 6 months ago and they said no they did not do the recall only re-programmed the car 15s18b. I tried calling ford directly but they said that there is nothing that they will do about it. Even after asking the question how can you just re-program medal and steering components? Still yet I have no answers from anyone.
The steering went out while diving( high and low speed). Called the dealer said not under warranty.
Tl* the contact owns a 2012 ford fusion. While driving 40 MPH, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000. Updated 01/11/2017*ct
Power steering cuts out while driving, either turning or driving straight. No advance warning, but get error message when it fails. I can fix it by turning the car off and then back on. Took it to the dealer in may 2015. They found nothing wrong. When the recall came out in june 2015, I was never notified, despite having just been at the dealer with that very problem. Just hearing about it on the news yesterday. The power steering problem has happened about a dozen times. Sometimes 2 or 3 days in a row, sometimes every few months. Could be on a city street or in a parking lot. Could be moving fast or slow. Very dangerous.
Power steering went out
While trying to reverse out of my driveway, the "power steering assist fault: service immediately " message came on, and it was very hard for me to turn the steering wheel. By not being able to drive it completely...I just drove it back in the driveway which was very difficult due to me having to turn the wheel. I did take it to the ford dealership, and I was told that I need a steering gear assembly. I was told that resetting the codes would not work. I did inform the worker about that part being recalled for my vehicle, but he denied any type of recall for this particular vehicle. I have only had this car for two years, and this happen out of the blue. If there was a recall for this part on this particular model...I deserve to get it fixed, free of charge as stated in the federal safety agency. They are trying to charge me $1, 944.50 to replace this. I just need to know if this part was recalled.
Tl* the contact owns a 2012 ford fusion. While driving 25 MPH, the steering wheel seized and the service power steering warning indicator illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
While sitting still or driving the steering will make an audible "clunk" you can hear and feel when turning left or right from the centered position. No code present upon first trip to dealer who recommended rack and pinion replacement. They "updated" the software per the recall specs. Service advancetrac warning came on about a week later and dealer said code c1278 appeared and recommended rack and pinion replacement. Seems like this should fall under the recall of the rack and pinion, but the service dept said it doesn't.
Tl* the contact owns a 2012 ford fusion. While driving approximately 30 MPH and making a right turn, the power steering failed and the steering wheel became very difficult to turn. During the failure, the "power steering assist fault" warning message displayed. The vehicle was taken to an independent mechanic where it was diagnosed that there was a computer failure and it needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified. The failure mileage was 64,000.
Tl* the contact owns a 2012 ford fusion. While driving 30 MPH, the power steering failed and became difficult to maneuver. The vehicle was taken to a dealer where it was diagnosed that the steering gear assembly failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 100,125. Updated 12/20/16*lj updated 12/27/16.
When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. Over 400,000 ford cars were recalled for this problem, all made at the same location, during the same time. Ours was not recalled, however and therefore created a very dangerous situation for us.
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