The contact owns a 2012 Ford Fusion. The contact stated that while driving 25-30 MPH, the vehicle lost power steering functionality while turning into the driveway. The contact was able to park the vehicle at the residence. There were no warning lights illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 15V340000 ( Steering). The contact called the local dealer who confirmed there was no recall on the VIN. The vehicle was later taken to the local dealer by the Ford mechanic and was diagnosed that the sensor or module to the power steering needed to be replaced. The vehicle was repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 94,000.
2012 Ford Fusion steering complaints
Page 4 of 50: complaints 71 to 100 of 1,476, newest first, as owners wrote them.
The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving approximately 20-30 MPH, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact stated that the failure had recurred on several occasions. The contact stated that upon turning off and restarting the vehicle, the power steering became functional for approximately 10 minutes. Additionally, the message "Power Steering Assist Fault" was displayed on some occasions. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was approximately 100,000.
When I turned my car on to leave for work it was beeping and the menu said power steering system faulty and loss of power steering/ it will also randomly loss power steering while driving down the road
Randomly at start up, it says "power steering assist fault" We took it to Ford and they couldn't recreate the problem because it was happening at random, and they said they couldn't fix it as it wasn't having the problem at the time. Now it's permanent, we have no power steering assist and is very unsafe for my mother to drive.
Unknown, my son in law came inside one day and said that the steering wasn't working I didn't realize at the time it didn't have a fluid port. So I wasn't sure how to get it done but then the power was being lost also from the engine. I called to see if it had any recalls but it doesn't supposedly but then why is it that other fusions same year have the issue and it was recalled or is mine just to late to be taken advantage of? I am unable to drive it and the dealership I bought it from didn't offer an extended warranty so it has been sitting on the side of my house because it is unsafe to drive. Please help me.... thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power steering went out and it's electrical
The electronic power steering assist intermittently quits working, making the car very difficult to turn. You do get an alert in the dash when this occurs. This is a known issue for many Ford vehicles. This vehicle has less than 45,000 miles on it, but is beyond the 10-year period that Ford allows under their own "recall" program.
The contact owns a 2012 Ford Fusion. The contact stated that while parking the vehicle at the residence, the messages "Service Power Steering” and Check Stability" were displayed. The contact stated that the vehicle steering wheel had seized and was unable to turn to the left or the right. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The contact called a dealer and was informed about a manufacturer’s recall for the electric power steering assist; however, the vehicle was no longer under warranty. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The contact called the manufacturer and was informed that the VIN was not included in the recall. The contact was then transferred to the federal safety agency Hotline to report the failure. The failure mileage was approximately 743,000.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The "Power Steering Fault" message was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 104,000.
While driving to work the power steering locked up with a code of Power Steering Assist Fault. Can you imagine driving down the road in rush hour and this happens to your vehicle?? We have checked into the Customer Service 15N01 from Ford and it EXPIRED in 2015! THIS SHOULD BE A SAFETY RECALL put out by the federal safety agency!!!! We have read all of these complaints on this website of the exact same problem with the steering going out. This is completely dangerous for the public. DO SOMETHING NOW TO CORRECT THIS! the federal safety agency and Ford please respond!!!!!
service power steering now and service advancetrac codes came on the cluster. Nothing seems wrong, no burnt fuses or relays. Just lost power steering
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the steering system needed to be replaced. The vehicle was serviced under the federal safety agency Campaign Number: 15V340000 (Steering); however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 143,000.
Power steering assist indicator came on. Power steering whent out and could not steer vehicle. It says on internet that the 2012 ford fusion sel 3.0 has a recall but it dosen't show on recall list. This is very dangerous Is there a recall on this or not. If not there should be. Please let me know Thanks
Power steering assist fault warning keeps coming on while driving causing my wheel to lock up.
The contact's son owns a 2012 Ford Fusion. The contact stated that while his son was driving at 40 MPH, the power steering assist failed without warning, and excessive force was needed to steer the vehicle. The contact's son proceeded to park the vehicle in a parking lot until the contact arrived. Despite the failure, the contact was able to drive the vehicle to a dealer where the contact was informed that the vehicle would be covered under the federal safety agency Campaign Number: 15V340000 (STEERING). A week later, the contact was informed that due to the age and the mileage on the vehicle, the vehicle was not covered under the recall. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 150,000.
all power steering died
The contact owns a 2012 Ford Fusion. The contact stated that while driving 40 MPH, the vehicle lost power steering functionality, causing the steering wheel to become very stiff. The contact proceeded to coast the vehicle to a stop and the traction control light illuminated. Additionally, the messages "Service Power Steering Now" and "Advance Track System" were displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact referenced the federal safety agency Campaign Number: 15V340000 (STEERING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 198,000.
The power steering failed. The Ford dealership technician identified the power steering gear box was faulty. It is currently at Suburban Ford of Sterling Heights (Michigan) and available for inspection. The vehicle has approximately 84,000 miles and is good condition otherwise. This vehicle is used to transport our children to and from school. My wife was placed in danger because her ability to control her vehicle was eliminated. The vehicle had recall 15S18 completed in 2016, but, only the computer was updated. The faulty part was not replaced. The error message associated with this recall appeared on the dash, "Power Steering Assist Fault". We had the vehicle towed to the dealership for assessment. A technician at Suburban Ford Sterling Heights identified the faulty part was the same one associated with the recall. Ford Customer Support would not authorize repairs as part of the recall despite the fact the exact part involved in the recall, which was not replaced, has failed. The vehicle showed signs of malfunction starting Sunday, [XXX]. The power steering intermittently failed on Monday, [XXX]. Our insurance roadside assistance towed it from a commercial location on Monday, [XXX]. The vehicle has no other mechanical issues that could be attributed to this failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power steering assist fault. While driving power steering stopped working. No matter what i do to reset it will not work Took to dealer found there was a recall the pscm had been previously flashed under 15s18 recall. The steering gear was not replaced which put it under 15n01 program Now the internal angle sensor on rack has gone out.so in short they did half the recall repair. Called ford they refuse to pay for repair saying its past 15n01 guideline's.which are 10 years 150,000 miles i only had 89k when it went out. Why are safety recalls allowed to expire? For dealer to fix its a $4k repair. The car isnt even worth that. Unfair for consumers!!
Ford issued recall 15s18 for electrical issue in sterring gear in 2015 Our fords power steering system failed on 01/13/2025 Huntington Ford dealership refused to repair after diagnostic shows a power steering system fail claiming that we are not covered for the recall
The contact owns a 2012 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the steering wheel became firm and difficult to turn in either direction. The power steering warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
EPAS, electronic power steering assist, not a question of "if" it will go out, but "when". Ford has acknowledged an issue but classified it as a "CSP" so they don't have to do anything about it as opposed to a recall, this issue effects multiple models in multiple years, the unit in question is near an exhaust manifold with a small heatshield, and over time the heat shield isn't enough to protect the components resulting in a failure, this failure is huge for losing control of a 3,500 lb , slowing reaction time at low speeds, i.e. parking lots or neighborhoods with kids as it takes immense effort to turn even slightly, for refuses to fix the issue but is aware how detrimental it is to the safety of its drivers. Owners that had the "software reset" had the previous "CSP" cleared (15S18) still failed, as a result they refuse to follow through on the related supplement #3, this needs to be re-opened, and a proper recall issued before life is lost.
Power steering assist fault.
Power-steering failed as well as received a warning on dash to "service advance trac, service power steering now" All warning came up during a approx. 1 hour drive and the power steering fully shut off after turning car off then back on at a gas station on the way. Lack of power steering puts lives at risk due to the difficulty the driver has in controlling the vehicle particularly at lower speeds where it is more likely there are pedestrians around.
The contact owns a 2012 Ford Fusion. The contact stated that the vehicle lost power steering assist functionality upon starting the vehicle with the "Power Steering Assist Fault" message displayed. The contact stated that prior to the latest failure, the failure was intermittent; however, the power steering assist would return upon restarting the vehicle. The contact stated that the failure persisted after several attempts to restart the vehicle, and the contact used excessive force to drive the vehicle to the residence while a friend drove closely behind for assistance. Upon investigation, the contact discovered the federal safety agency Campaign Number: 15V340000 (Steering); which he linked to the failure. The manufacturer was notified of the failure and referred the contact to the dealer after providing an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 70,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended and the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electric steering rack and pinion, and the right and the left outer tie rods. The contact was informed that the electric power steering rack and pinion and the right and left outer tie rods needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair; however, the contact was informed that the recall repair was not associated with the VIN. The failure mileage was approximately 222,354.
The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the steering wheel was difficult to turn. The power steering fault assist warning light was illuminated. The contact stated that the failure was like the federal safety agency Campaign Number: 15V340000 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there were no associated recalls and referred to the federal safety agency Hotline. The failure mileage was approximately 200.
Safety Recall 15S18 for the power steering control module on my 2012 Ford Fusion. I recently discovered that my vehicle is affected by this recall, and I would like to express my concern that I never received any notification about this important recall. I purchased my 2012 Ford Fusion on [XXX], and, since then, I have not been made aware of any issues related to the power steering control module. Unfortunately, my vehicle is now experiencing issues with the power steering, which has resulted in increased difficulty controlling the vehicle, creating a significant safety risk which has been confirmed by an independent service center. I am concerned that this malfunction could potentially lead to a crash, further amplifying the urgency of addressing this issue. I have taken my Ford to a dealership and spoke with multiple Ford representatives stating they will not honor the recall as is it past the date of recall actions. These safety recalls should not have an expiration and Ford should honor this recall and provide the necessary repairs at no cost to me, as my vehicle is clearly affected by this safety defect. My Case File with Ford is [XXX]. I can be reached at [XXX] or [XXX] if you need any additional information. I trust that Ford Motor Company values its customers and will address this situation in a timely and satisfactory manner. Thank you for your attention to this matter, and I look forward to your prompt response. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Unexpected power steering failure, was driving on highway at 70MPH and my power steering failed, I was able to pull off and restart the vehicle, where an error code popped up for “Power Steering Assist Fault” when I begin driving I also get an error for “Service Advancetrac” this happening while driving is not only unsafe for me, but for other drivers on the road if I have to attempt to avoid and object in the road. There have been no outside factors for this, and the recall that was in effect during 2015 is no longer applicable to my vehicle
Power steering went out while driving the vehicle. When I stopped at a light the tried to make a right hand turn. I could barely control the vehicle! It was very hard to move the front tires in the direction and space i needed to be in. I feel very lucky to have made it home, where the car is still parked! I do not dare drive it in this condition.
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