Driving in rush hour traffic in atlanta, power steering failed. Warning light came on stating "power steering assist fault" and "service advancetrac". Has happened in the past and simply restarting the car would fix the issue. However, I have restarted the car 4 times since then and the error will not go away. Power steering on car will not work.
2012 Ford Fusion steering complaints
Page 45 of 50: complaints 1,301 to 1,330 of 1,476, newest first, as owners wrote them.
Tl* the contact owns a 2012 ford fusion. While attempting to exit a parking lot, the steering wheel became difficult to maneuver and the eps indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000. Updated 12/01/14*lj updated 5/7/2015
Leaving a parking space in a parking lot, lost power steering. Power steering is now not working. Dealer says there is no warranty on vehicle for problem. Dealer also said they have had several problems with the power steering on these vehicles. Now it is my responsibility to pay $1,500.00 + to fix a safety hazard! I also have a 15 year that drives the car regularly. He is no longer allowed to drive the car for obvious safety reasons. I have also heard and read about problems with the steering locking as you are driving.
I have a 2012 ford fusion 4 dr that we have had for about 1 year. I was driving the vehicle when all of a sudden a light came on the dash and I instantly had no power steering. I was travelling 65 MPH on hwy 81 and luckily was able to get the vehicle pulled over to the side of the road. I shut the vehicle off and restarted it and the problem went away. I have had this happen now several times and am concerned that if I were passing someone or making a turn and the power steering failed I would have an accident. Ford does not seem to acknowledge this problem.
We were driving quite slow through roosevelt state park in north dakota when a warning came across our display saying "check power steering now". We kept driving and came across some road construction, so we turned the car off. When we started the car to continue through the park, we had no more power steering. It became very difficult to turn the car while we looked for a service station. The ford dealer in that area did not have time to look at it for 30 days and the person at the service station told us to man handle it back to wisconsin. That is what we did and took it directly to the ford dealership here in marshfield, wisconsin. They claimed there is no warranty and that the problem is unusual at this low mileage. We are paying $105 to get it diagnosed and do not know what it will cost to repair. I found that ford does know there is issues with the power steering. We feel it was dangerous for us to be driving the car in this condition. We are very disappointed in how this issue is being dealt with.
When first starting the car after it has been parked for a while with turning the ignition on with the key. The steering wheel feels like it is locked in position and can not be turned in any direction. This usually lasts for less than a minute or two, then the power steering return as normal. This has happened several times now in the past 2 months and appears to be increasing in frequency. The ford dealership at first replaced the passenger side lower arm and charged $637. After returning less than a week later to complain that the same exact problem was still happening. The dealership did a diagnostic check and said it was now the gear assembly which would cost $1,713.18 with parts, labor and tax.
I bought the car used from carmax on april 5, 2014 with less than 15,000 miles on it. Apparently it passed their comprehensive 125 pt inspection. Since I had to be back at work later this week, was driving back to sacramento, california in oregon on my way back from seattle, wa after dropping my daughter off at college. Made a lane change at 60 MPH and noticed the stability control light on and the messages "service advancetrac now" and "service powersteering now" come on (I am deaf so I can't hear the chimes). Steering became a increasingly difficult, especially on the I-5 on the mountain passes in oregon. I slowed down and was able to pull over to the nearest rest stop. Turned the car off to let it rest and turn it back on. Stability control light was off but service powersteering now message still came on at slower speeds. Stability control light came back on again with the "service advancetrac now" message displaying. Did this a few times with the same results and steering became increasingly difficult. Was able to get the car to my aunt's who lives nearby in oregon. Since the car is still under warranty, my aunt called ford who then sent out a tow truck to have it towed to the nearest ford dealership in roseburg, or. Where it's being looked at. Did some research and came across all these recent complaints for the same year and model of my car. Never had anything like that happened to me before and it was a scary experience. I or someone else could've been killed from this issue. It seriously needs to be addressed and dealt with.
I was driving my 2012 ford fusion when the service power steering/ service power train light came on. While I was driving the steering wheel became stiff and I was unable to turn the steering wheel. This is a major safety concern and should be dealt with accordingly.
As other complaints, the power steering assist faulted resulting in no power steering. Fortunately, I was not moving at the time. Same repair is required as everyone else to repair the power steering. Contacted ford and they do not have a recall. They suggested we contact the national highway transportation and safety administration which we did. If enough people complain perhaps a recall will result. This is a real safety issue especially for young drivers lacking the experience to handle a car that suddenly looses normal steering.
Tl* the contact owns a 2012 ford fusion. The contact stated that immediately after starting the engine, the steering wheel became hard to turn and the power steering assist warning light illuminated. The vehicle was taken to the dealer. The technician diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000.
Tl* the contact owns a 2012 ford fusion. The contact stated that while driving at approximately 40 MPH, the service power steering warning light illuminated and the power steering failed. The vehicle was towed to the contact's mechanic shop. The contact was a certified mechanic who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was aware of the failure. The approximate failure mileage was 42,000.
Tl* the contact owns a 2012 ford fusion. While driving 3 MPH in reverse, the power steering seized and excessive force was required to maneuver the steering wheel. The power steering assist fault message illuminated on the instrument panel. The failure occurred three times within one week. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 36,000.
Steer fault assist warning light came on and lost power steering.
The power steering suddenly quit working on our car, so my wife restarted the car and it worked fine again for about a month. Now it has suddenly quit working again and will not start working again even if I restart the car. This could potentially be a very dangerous problem. I have done some research online, and the internet is full of this same complaint on the same: make, model, and year of vehicle.
I was driving downhill at a steady 60 MPH with no turns and got a error message on the dashboard to "service power steering now" and "service advancetrac now". The tow was covered under roadside assistance, however the estimate for this fix has not yet been received. For a brand new vehicle purchased with 0 miles, this sort of problem has been common among other vehicles and deserves a recall. Had I not known what to do given the situation, there could have been a very bad accident.
On several occasions the power assist failure light would come on while driving. The power steering would go out. You would have to stop, turn car off, wait 5 seconds then start car again. The power steering would re-engage at that point. Then it happens again a day later, sometimes months later.
Driving on interstate suddenly power steering stopped working. At the same time service light appeared on dashboard.
What action has your dealer taken to address the issue?:the dealership has been giving her the run around, the service mgr ([xxx]) is always too busy to look at her paper work; says they have been short-handed and I called him several times with no luck; [xxx] originally told me he would contact a ford sales agent to get try and get her some assistance but never did. Finally, today, 8/5/2014, I spoke to the gm, [xxx] and asked about a credit card ford supposedly has to help with repairs. He called me back and said the application had to be mailed in, which will take even longer to see if my mom would get approved. There was nothing else he could do. My mom is still trying to come up with the money. She has been without a car for three weeks! This is so horrible the run-around I've been getting and especially her. I have reported to bbb, the federal safety agency (odi# 10618045) and your cust relations with no help from ford, her case# is cas-[xxx] - VIN# [xxx] and all cust relations say is I'm sorry; that is not helping what assistance are you seeking from ford motor company?:my mom need her repairs paid by ford; there is no way a car that new should have something major happen to it. At this point the warranty is not important; she could have been killed or seriously injured or vice versa. This should be a recall and this is a safety issue. Call me with your decision, [xxx] or send email to [xxx] are you the owner of the vehicle :yes VIN : [xxx] mileage : 36,744 where is your vehicle now : at home now have you contacted the dealer :yes dealer name : [xxx] contact information first name :[xxx] last name :[xxx] address :[xxx] city : [xxx] email address :[xxx] phone number :[xxx] sent from windows mail information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Vehicle's power steering assist fails at random while driving. At this point, it becomes very hard to turn the steering. The problem temporarily resolves if the engine is stopped and restarted again. This poses a serious safety issue while driving on highways or making sharp turns. Although this issue has occurred at least 6times at random occurrences in the past 2 months, on sep 7 2014, when the issue occurred again while driving on a highway, restarting the engine did not resolve the issue. The vehicle was purchased as new in nov 2011 and approx.47000 miles on it. No engine issues or service engine light were present at the time of the problem.
I was approaching a red light and all of a sudden my power steering went out. The dashboard at the same time read steering fault service now! I am lucky that I was not on the highway or that my grandchildren were not in the car. I am scared to drive the car. It's at service now and they claim there is nothing wrong.
While driving at 45 MPH, my power steering stopped working. I was able to pull safely to the side of the road, but could not steer the vehicle. I turned the vehicle off, and started it again. The power steering worked again for 2 more miles, and then went out again. I turned the vehicle off and reset the steering again. After driving 3 more miles, the power steering stopped working again. When I went to the ford dealership to have this fixed, they told me that they could not do anything to fix the problem unless the power steering was not working at that particular moment. This could be a potentially fatal problem, depending on speed, traffic, and road conditions.
Was driving around 30mph down a residential street when my power steering light came on and I suddenly lost power steering. Luckily I was on a slow street with not many cars but had there been a car in front of me, I would've crashed. Looked into it and it was a faulty power steering rack, something ford has heard about a lot but hasn't acknowledged it as of yet.
On 7|8|2014 I bought a ford fusion at mandal in d'iberville. On 7|21|2014 until 8|4|2014, it was brought to the ship due to steering repair which cost me $50 out of pocket (costing the warranty $1661.14). On 8|20|2014, the car made a complete stop in traffic while I was driving it. Mandal instructed me to call a tow service to have them tow the car back to the dealership. It is currently still in the shop due to front end lose. They are now telling me that it will cost me $165 plus taxes out of pocket. I've called and spoken to them and they are giving me a hard time saying that they have nothing else to do with it because it is no longer their responsibility. I have had this car for less than two months and it is already costing me too much. They are refusing to return the car. I am frustrated and very disappointed in the service that I have received at mandal and truly believe that I will never again make a purchase with them nor will I recommend their business to anyone. Is there anything that I can do about this? I really need to return the car and buy another because I am severely dissatisfied with the overall service that I have received thus far.
My wife was coming home from the store on a back road and slowed for a curve and she said the power steering just quit working with a warning light power assist failure she called me and I told her to cut the engine off and restart the car now it works .but I bought this car for my daughter to drive and it happened to me 3 or 4 times since we bought this car used in april with no warranty what can I do since there is no recall on this car ?
Loss of power steering .. With no warning. Multiple times...,
Power steering assist comes on once a month . Ford says my warranty doesn't cover it ,,,, now I have no power steering,, and don't know what to do .. Pay off my loan and take this car back to the junk yard...I cant trust driving my kids in this death trap....
As I was driving down a city road at 35 MPH on august 10, 2014, my power steering lights came on and my vehicle stated there was a "power steering assist fault". I drove two more miles home with my hazards on because the wheel would barely turn. When I got home, I turned off my car and read the manual, which states to restart the vehicle. I restarted the vehicle and everything worked. On august 27, 2014, I was on the freeway going 65 MPH, and my powering steering lights came on and my vehicle stated that there was a "power steering assist fault". I pulled off at the nearest ramp, and turned into a parking lot so that I could park and restart my car. I didn't even get into the parking stall because my wheel would no longer turn. I restarted the car and the power steering came back on.
I am the owner of a 2012 ford fusion and just this past friday, my teenage son was driving the car to college and all of a sudden it stopped on him in the middle of the road (busy intersection). He was able to turn it back on and make it to a parking lot on campus. When trying to back out of the parking lot, the steering wheel would not budge and the indicator lights came on for service advance trac and service power steering. Needless to say, he was stranded as I was 5 hours away. I immediately contacted the dealership I brought the car from and they verified that I had purchased an extended warranty for my vehicle. One would be delighted to hear that, only that I am still waiting on the insurance company to say that they will pay out on the electrical issue that has nothing to do with normal wear and tear maintenance. We all know how much of a hassle it can be dealing with insurance companies. Nevertheless, I had my car towed by my personal insurance company to the nearest dealership (by the way it??s closed on weekends) so I had to let it sit in the parking lot for 2 days. I got a call from the dealership today, that the epas electronic steering gear is bad and needs to be replaced. Imagine me hearing that the bill is $1800+ dollars. I am waiting to hear the final verdict on payout from the insurance company and will update as it becomes available. I am blessed that my son is alive and well and that he did not get into an accident, but who knows what will happen the next time this part goes out unexpectedly ! Praise god.
Power steering went out on a number of occasions. After turning the car off and on it was able to reboot and the steering started working ok. On 8/26/14 the power steering went out and will not work. This is a major safety issue as the car is very hard to drive without it (it is much more difficult than old cars without power steering). Took the care to goodyear who said they didn't want to try to fix it. Then to elk river ford who explained the power steering gear needed replaced at a cost of $2200. The electronics went out and they have to replace the whole thing. That is way too much money for a relatively new car that has been well maintained. This started at approximately 45,000 miles (mostly highway miles). Ford customer service said there was nothing they could do to help with the expense. After talking with them I noted there were many complaints out on the internet about this problem. It is hard to believe ford can get away with not taking care of a major safety issue like this without charging the customer. This does not meet reasonable expectations for what is supposed to be a good car. If not corrected by ford, this will be the last one I will ever purchase ... You can probably include any family member or anyone who's ear I can get.
Stopped at store on the way back from a trip and when I started the car the power assist failure alert was on the display. The car had no power steering. The manual said to shut off and restart but still had no steering. This is dangerous . I could not turn the steering effectively and thus could not drive it. My soninlaw who is a truck driver came up to get me and the car. He drove it the 65 miles home. Emergency roadside service towed it to the dealer today,. It has been there 9hours and still waiting to hear the fix and cost. Power steering cannot go out in cars this new. Many complaints are being seen online but no recalls.
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