Power steering assist stopped working, it is available for inspection upon request. Risk of injury or death from potential crash. As driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then I was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, I was able to correct the vehicle but still no power steering working. No confirmation from dealer or service center yet. No inspections yet. First appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. Has not worked since then.
2012 Ford Fusion steering complaints
Page 8 of 50: complaints 191 to 220 of 1,476, newest first, as owners wrote them.
The contact owns a 2012 Ford Fusion. The contact stated that while the husband was driving approximately 40 MPH the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 103,103
The contact owns a 2012 Ford Fusion. The contact stated that when her daughter shifted the vehicle in reverse the steering wheel was stiff. The vehicle was towed to the residence. The vehicle was diagnosed by a mechanic at the residence and the contact was informed that the steering gear needed to be replaced. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to help. The contact believed that the failure to be associated with an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 204,297.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 35 MPH, the "Power Steering Assist Fault” message was displayed, and the contact became aware that the electric power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering), but the VIN was not included. The failure mileage was 125,000.
I had purchased the vehicle wrecked from an auction. I was driving this vehicle back in September and the power steering went out I have had no power steering since I have brought it to the attention of Ford motor company that they needed to do an investigation into their Ford fusion years 2011 and 12 along with prior years due to the fact that so many have no power steering I do not see the point of having my power steering fixed or my airbags fixed if I cannot get both fixed at the same time and I believe that the power steering is a safety issue it is illegal to drive without power steering I did not know that
Dashboard displays 'Power Steering Assist Fault', and the steering wheel is locked (unable to turn it) It appeared on the dashboard when car was started to drive back home from work on Nov 27, 2023. It was the first time this message has appeared. There were no other warning signals about steering issues before this event. All other systems appear to be working (Engine start, Throttle, Gear change, Brakes, etc.). Because steering is locked the vehicle is not drive-able. It was towed to Northampton, MA, Ford dealership for troubleshooting. Ford dealer said the remedy is to replace the steering system. Their rough estimate for the repair is $2600. They also said there is a recall to replace the steering system for this 2012 Ford Fusion. Upon checking with Ford company (Case# [XXX]), they refused to cover the cost of replacement due to time limits, even though it is clearly their design/manufacturing defect. The vehicle has about 110,000 miles and has been well maintained as per Ford's recommended service schedule. Based on industry standards and my own experience, the car should have a lot of remaining years of service. Ford should accept ownership of the problem and replace the steering system at no charge to me - their customer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 55 MPH, the steering wheel became inoperable. The contact stated that the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred to the federal safety agency Hotline. The failure mileage was approximately 154,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving 20-25 MPH in a parking lot, the steering wheel seized. The message "Service Power Steering Now" was displayed. The contact parked the vehicle. The vehicle was towed to the residence. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 156,070.
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Power Steering Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 168,000.
I was experiencing steering wheel issues last year I felt a dragging and pulling underneath the car... I had to pull over because my car was slowing down and i felt a tugging and pulling underneath the car.. I thought it was my brakes or transmission, but it was the steering....I Paid over 2,000.00 to fix it at the dealership ! It was a 2012 Fusion.. It was the rack and pinion and bolts that needed replaced.. One year later it was the same problem again!!! I took it back to the dealership to fix it again... The front steering wheel is still not the same.. I have had the car about 6 years...I believe there were a recall on the bolts that I had to pay to replace also..
Unknown the light just popped on asking me to service power steering now
The contact owns a 2012 Ford Fusion. The contact stated while driving 70 MPH, the electric power steering assist became inoperable. The service power steering message was displayed. The contact was able to pull over and use another vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 211,308.
The contact owns a 2012 Ford Fusion. The contact stated that while driving 10-35 MPH, the power steering became inoperable. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 110,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 35 MPH, the contact became aware that the power steering assist fault and an audible warning chime sounded. The contact stated that he was able to drive the vehicle back to his residence. The contact drove the vehicle to a dealer where it was diagnosed that the power steering assist module and the rack and pinion gear needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was approximately 104,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering assist was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to the federal safety agency Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 160,000.
The contact owns a 2012 Ford Fusion. The contact stated while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The EPAS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.
Power steering failed and we were stranded 300 miles from home. Repair completed 6/19/23 Safety of myself and others was at risk due to the fact this was a known FORD problem for many years. On this trip, I drove over 600 miles to pick up my stranded husband (his truck also failed), I drove over the Mackinaw bridge, many other roads and this issue could have resulted in serious injury or death. (please see details on attached summary) Fortunately, the failure occurred as i pulled into the motel parking lot. The repair was done, which took one month, while I had no vehicle to drive. Problem confirmed by FORD dealership who repaired. My car was in at the Ford dealership for various maintenance and repairs with no mention of this known problem many previous times over the years of ownership. There were no warning lights or other symptoms prior to the failure.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. The contact stated that she heard a beeping sound on the instrument panel and the power steering assist fault warning light was illuminated. The vehicle was then taken to AutoZone where it was diagnosed that the steering gear failed, and the contact was informed that the VIN was included in the federal safety agency Campaign Number: 15V340000 (Steering) and advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed that the steering gear failed and needed to be replaced. The contact stated that she was quoted a fee and the dealer declined to repair the vehicle under the recall and stated that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to notify the dealer. The failure mileage was approximately 111,000.
The contact owns a 2012 Ford Fusion. The contact stated that while her son was driving in a parking lot, the power steering assist failed without warning. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to her home. The vehicle was then towed to an independent mechanic where they informed her that there was a recall on her vehicle for the power steering. The dealer diagnosed the vehicle with a defective rack and pinion. The mechanic had the vehicle towed to the dealer where she was informed that the recall on the vehicle had expired. The manufacturer was also notified of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.
The power steering will go out and will make the wheel lock up
The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 35 MPH, the steering wheel became very difficult to turn while following a curve in the road. The contact pulled over and turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated the power steering warning light was illuminated. The contact stated that the failure was intermittent but had recently become a persistent failure. The contact stated that she was afraid to drive the vehicle. The contact stated that an independent mechanic arrived at the residence to diagnose the vehicle. The mechanic determined that the power steering assist had failed and needed to be replaced. The mechanic informed the contact of the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 191,000.
I was driving down the highway, and out of no where my powersteering shut off, we almost wrecked with my 2 kids and wife In the car. I had a message pop up on the dash saying “service powersteering now” “service advancetrac”. We pulled over, I tried disconnecting the battery hoping the issues was electrical. It didn’t help. I checked every fuse both under the dash and under the hood, all were good. I got to doing some research, turns out there was a recall on 2012 ford fusions without the 3.5L (mine is the 2.5L) for this exact issue. The Electric Powersteering has issues that could cause severe accidents. I reached out to Ford about the issue, and I was told the recall didn’t apply to my vehicle. Even though I do in fact own a 2012 ford fusion with the 2.5L engine, and I’m having the same dangerous issue that was replaced in other vehicles like mine. The recall I found doing research is (the federal safety agency Recall ID: 15V340000)
Problem: Electric Steering Rack. In the past few months when first starting car, sometimes steering wheel will not move for several seconds (1 -2) then steering frees up, but lately it is getting worse, sometime having to turn car off and restart. Also, one time dash indicator saying, "Steering Assist Failure". Checking on recalls for this problem, a number of Ford models has had recalls on this electric steer issue but not this particular vehicle. This seems like a very dangerous issue and we are afraid to drive it, but Ford won't do anything about it. The wrecking yards say that there is high demand for used electric steering racks which indicates this is a common problem. This car has only 70K miles on it. Est cost to repair $2,200 to replace steering rack.
The contact owns a 2012 Ford Fusion. The contact stated that upon his son starting the vehicle, he became aware that the vehicle was difficult to maneuver. The electronic stability control warning light was illuminated. The vehicle was towed to an independent mechanic, who advised the contact to take the vehicle to the dealer for assistance. The vehicle was then towed to the dealer, who diagnosed a failure with the steering column and rack and pinion. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,250.
This is a second failure of the steering rack on this vehicle after being replaced at a Ford dealer eleven months ago. Just like the first failure the vehicle is difficult to control and requires significant effort to steer. Dashboard message indicates power steering not working. This is clearly a safety issue resulting from a poor steering rack design. Winter driving with this vehicle will be very risky.
The contact owns a 2012 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 15V340000 (Steering) however, the dealer and manufacturer denied the recall work stating the vehicle had exceeded the 10-year warranty period. The contact stated that the manufacturer performed the air bag recalls. The contact stated that while driving approximately 35 MPH, the power steering assist warning light illuminated. The contact pulled off the roadway and the steering wheel become very stiff, requiring extra effort to turn the steering wheel. The vehicle was turned off and restarted; however, the failure persisted. The vehicle was driven to the dealer and the contact was informed that the federal safety agency Campaign Numbers: 19V001000 (Air Bags) and 21V158000 (Air Bags) recall repairs would be performed; however, 15V34000 (Steering) recall repair would not be performed. The manufacturer was made aware of the issue. The failure mileage was approximately 110,000. Parts distribution disconnect.
Leaving the gas station that is less than 1 mile from my home, the dash of my Fusion alerted me saying "SERVICE STEERING NOW". The car then lost all power steering capabilities in the middle of the road, making steering nearly obsolete and hazardous. After briefly searching the web, I found hundreds of complaints relating to this issue. the federal safety agency has a recall for this Electric-Steering component on this exact make and model of vehicle, specs and all. After contacting Ford, they said my vehicle was in fact NOT under recall and I would have to pay out of pocket upwards of $4,000. Keep in mind KBB is valued around $3,450. But how is my 2012, 2WD, 2.5L, 4Cyl. Ford Fusion not included in the recall? It is still equipped with the very first Electric-Power Steering technology the other Fusions have recalls for? I mean it even has the exact same same Electric-Power Steering failure as the recalled ones. Very unhappy Ford customer right now, I don't understand how my particular VIN made it out without making the recall list. Especially given the same parts were mass produced, and were installed on my vehicle. Hoping to get this particular car added to the recall list, as it has been recalled multiple times already for air bag issues, same as the Fusions with Power Steering issues that ARE included in the recall case.
The same power steering issue that was recalled for many 2012 ford fusions happened to my car. The power steering system fault notification would flash on the dashboard and the advanced traction control light would also flash. The dealership stated that my car was not covered under that known recall because my VIN number was not included. I find it very hard to believe that they would not cover this known issue. The same gear that went bad with that original 2015 recall (that my car was not covered under) failed in my car and I lost power steering and the wheels essentially locked into straight ahead. The traction control system also engaged making it very very very difficult to turn the wheel even a few degrees right or left. The pinion gear failed and the computer in the car caused even further issues with steering.
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 80 MPH, the steering wheel seized on several occasions. There was an unknown warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
The contact owns a 2012 Ford Fusion. The contact stated while driving at high speeds the vehicle shut off, restarted, and shut off again. The contact was able to drive, but the vehicle shut off. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the warranty had expired. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was approximately 160,000.
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