The contact owns a 2015 Ford Fusion. The contact stated that on several occasions while in reverse(R), the back over prevention camera froze, and the screen went black. The contact stated that via an online tutorial video, she became aware that there was a wire failure in the front driver’s seat. The contact stated that on several occasions when the screen went black and or froze, the front driver’s seat was moved back and forth, and eventually the camera worked normally. Additionally, the contact stated that when the driver’s seat was moved back and forth and there were no changes, the vehicle would be driven on an incline, and the camera worked normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
2015 Ford Fusion driver assistance complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while reversing, the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
When placing the car in reverse the rear backup camera does not show image and will display a black screen or a message the camera is not working and to contact a dealership. Camera worked correctly until Jan 2025. Randomly, the rear backup sensors, while camera shows black screen, will not alert the driver to being object in its path. At other times when the screen is black, the sensor will alert the driver. If you get the "Camera Not Working" message, the rear backup sensors will alert the driver to objects in its path.
The contact owns a 2015 Ford Fusion. The contact stated that occasionally, while shifted into reverse, the rearview camera failed to properly display the rearview image as intended. The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 155,000.
the rear backup camera does not work at all.i am elderly and cannot turn my head over my shoulders.the screen is constantly blue when i need to reverse and the message that the camera is malfunctioning is on the blue screen.Ford has a lot of rear camera issues on their late modle vehicles.they have admitted that vehicles going back to when they introduced the rear cameras that they do not work and it seems that the fusions have been forgotten about.THIS IS WRONG WAY TO THINK AND WE NEED A RECALL.I have friends and family that have affected vehicles and we are all complaining.Ford needs to own up to this and they need to do right or we will not be buying Ford anymore.Do Better Ford,lives are at stake.
Within in the past year I have had to have my entire rear brake system repaired and they keep stating that the emergency park brake is malfunctioning and getting stuck. I have had those parts replaced and now I being told again that the same problem is occurring. There has to be an issue with the brake system that keeps causing this to happen after repairs have been made.
I have taken my car to the shop multiple times for brake issue. Brakes smoking and calibers will not release on rear driver side brakes. I took my car to Marmet Tire paid 380 they said it was was brakes and calibers two weeks later same issue I paid 280 for actuator since problem still not fixed. Next I took to Todd Judy Ford they refused to fix the said Marmet tire needs to fix since they had it first. I took it Ba k to Marmet tire they said I needed a brake hose which they replaced and two days later while me any son was driving on [XXX] the brake pedal went to floor while driving so then Marmet tire contacted Todd Judy Ford Patrick street Charleston WV I took the car there and spent 280 for a brake flush two days later brakes grinding and overheating. Called ford corporation they told me to take back to Ford Patrick Street so I called for appointment advised I need an appointment so I can contact ford corporation for a case number and nobody will call me back just emails for over a week saying someone will be contacting me. The problem is nobody knows how to fix my brake issue and $1000 later my car is still not fixed and I can’t drive it has been 4 months. 2015 Fire Fusion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The OEM back up camera will spontaneously go to a black or blue screen and at times will just say, “back up camera not available”. Being without a back up camera leaves a blind spot where you can’t see small children or pets that are directly behind my car. When it does work the picture displayed is reversed wich can disorient you
The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was in reverse(R), the Back Over Prevention camera displayed a screen with a pixelated image or blank image on the infotainment screen. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 81,690.
Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.
Electrical system failure on multiple components. Upon start entertainment system (radio, nav, etc.) is inoperable, A/C does not function, windows will not roll down. Has happened on multiple occasions.
My 2015 Fusion backup camera has been intermittent or non-working for several years. I took it to the dealer who said it would cost $600 to repair, so I have not repaired it. Now I see that they have recalled 2015-2017 Mustangs for the same reason and wonder if my Fusion has the same defect that the Mustangs do.
While backing up the back up camera either immediately gives error message and is black, or begins to work but half way through screen will go black and give error message
While iam driving some time air bags image light up on the speedometer, collision warning will also light up and steering getting tighter .this is happening while iam driving on the streets and some time its happening on freeway too
While driving 40 MPH I suddenly lost power steering. Display popped up with messages about power steering, stability control, cruise control, lane keeping. Limped home slowly requiring extreme force to steer. Not sure what is next, but I have read of others having same problems.
Unknown cause for power steering failure at 61,000 miles
Driving steering eletric went out with out any warning kingsport tn took it to ford they told us what wrong
I was driving my car at the day time and I wanted to avoid a deer crossing the road, the car steering wheel locked up and could not turned the wheel. Consequently, the car hits a tree and got totally damage. When the car hits the tree, the airbags deployed but did not stay inflated, but instead deployed deflated.I was seriously injuried and got transported to the trauma center in atlanta for examination. The reason I am reporting this complain is that my car ford fusion 2015 is on recall by ford company. On may 22/2018, I took the car to the ford dealership located in the city I live to fixed the problem. The same day the company called me that the problem is fixed and the car needs to be pick up. What I did. My accident happened on the third day after the work. So, I did not know if the real problem is fixed. If yes, why the steering wheel is locked and I couldn,t control the car? Before the accident, I often avoid deers on the raod and nothing happened. Why the accident happened at this time? After the accident, the police came and the rescue team came to the place and they will made the reports to the insurance company for claims. But I have to do this to the official department to investigate the problem and to take the appropriate action against ford company. This will save other citizen live on the road. Thanksto be to the god that I am alive. I got minor injuries on my arms but feel pains in some parts of my body. The doctor prescribed some pain killers tha I am using now. The exam did not show any internal problem but I have to be monitorized for eventual issues. I am a student I could not go to school at this moment. This issue is serious and need to be taken seriously. The car could not be fixed and run. My insurance will do the rest but I am very concerned about the the amount of the bills that gonna come out. So, please, officials, I need your help. Tha
Car stopped dead while driving 65 miles an hour on hightway. I was able to get car over to side of road and tried to start car it stalled out multiple times once started engine light went on. Brought to dealer who only replaced battery. Car engine light still going on and it is still stalling. This is the 2nd time in 6 months this has happend to this ford fusion it is only 2 years old.
Tl* the contact owns a 2015 ford fusion. While the vehicle was in reverse, the backup camera failed to connect. As a result, the screen display was blank. The vehicle was taken to delacy ford (3061 transit rd, elma, ny 14059, (716) 668-1200) where it was diagnosed that the camera needed to be replaced. The contact stated that the vehicle was previously repaired four times, but the failure recurred. The manufacturer was notified of the failure, but did not offer any assistance. The failure mileage was 16,000.
My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in nj so hopefully they can help me.
Started car and several warnings popped up on display... Something about "hill assist" not available, "steering assist fault service required", and "service advancetrac". Steering wheel felt like it was still locked... Turns out it was just extremely difficult to turn. I'm 6'3" 200+ lbs. If it's difficult for me to turn, it would be impossible for most people. If this had failed while the car was in motion, someone could have been seriously injured or worse. Ford had this same problem on 2011-2012 fusions and issued a recall and now it's still happening on 2015 models. This needs to be recalled immediately as ford never really fixed the problem. Excerpt from 2011-2012 fusion recall: ford is issuing a safety recall for approximately 423,000 vehicles (actual 422,814) including certain 2011-2013 ford taurus and flex vehicles, lincoln mks and mkt vehicles, for certain 2011-2012 ford fusion and lincoln mkz vehicles, and for certain 2011 mercury milan vehicles in north america for a potential intermittent electrical connection in the steering gear that might result in the loss of electric power steering assist while driving. If this happens, the steering system defaults to manual steering mode, making the vehicle more difficult to steer, especially at lower speeds. This could result in the increased risk of a crash.
I bought my car in october of 2015 (it was pre-owned) after a couple of months I started noticing that the car unexpectedly turns off with a message saying, "transmission not in park" on the dashboard so I immediately turn off the car and start it back up and everything works fine for a month than this happens again. I call ford customer care multiple times and they tell me to take the car to the dealership and have them do a diagnosis of the car, they do, and say "we can't find anything wrong", in the following month the car shuts off with the same message popping up on the dashboard. I do the same process and before. I even call customer care again and they tell me the same thing, so I take it back to the dealership and they also tell me the same exact thing. The third time it does it again I call customer care and they still tell me the same thing, but this time I refused to take it to the dealership. Now, I drive for uber and I had a passenger with me at the time that happened. I was unable to stop the car because the breaks seemed to be locked. At this point I was driving now a hill.
While the car in reverse, if there is a incoming text message from the paired phone, the pictures from the backup camera sometimes could be lost and blacked out. Hence, increase the chance of collision.
Upon returning from a long trip and approximately 3 miles from home, the steering wheel of the car began to vibrate heavily and as I turned a corner, the dashboard lit up like a christmas tree and I lost my power steering. The info on the dashboard informed me the vehicle had lost the power steering and traction control and I was to seek service immediately. By driving slowly, I was able to make it home steering manually. The dealer was notified immediately and they arranged to tow the car to the dealership. Two days later I was contacted by the dealership and informed the steering gear had failed and would need to be replaced. Because of the serious nature of this defect and the fact that I had just purchased the car new on 6/15/15, I requested a replacement vehicle but was told ford would not do that. I contacted ford corp. And my case was turned over to the regional mgr. Of this area and he also informed me that the car would not be bought back but would be repaired under warranty. As compensation my new car warranty was extended to 5 years. I shudder to think what might have happened to my wife and myself had this steering failure had happened at the highway speeds we had just been traveling and am now nervous about the overall quality of this vehicle. I feel the public should be made aware of the potential of this dangerous, serious defect in the ford fusion.
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