Tl* the contact owns a 2015 ford fusion. While driving 20 MPH, the contact experienced a failure with the transmission cord and stated that the gears failed to engage. The contact pulled the vehicle over and had it towed home. The contact received notification of the federal safety agency campaign numbers: 18v167000 (steering) and 18v471000 (power train). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Maplecrest ford lincoln (2800 springfield ave, vauxhall, nj 07088, (908) 964-7700) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 47,000. Parts distribution disconnect.
2015 Ford Fusion steering complaints
Page 5 of 7: complaints 101 to 130 of 163, newest first, as owners wrote them.
Tl* the contact owns a 2015 ford fusion. The contact stated that the power steering was faulty and the steering wheel seized many times when attempting to turn. The power steering indicator illuminated. An independent mechanic stated that the power steering seized. The vehicle was taken to medford ford (186 nj-70, medford, nj 08055, (888) 508-9703), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 59,319.
Tl* the contact owns a 2015 ford fusion. While reversing out of the driveway, the steering wheel seized and the power steering assist fault, service requested warning indicator illuminated. The contact had the vehicle towed to (rub ford inc, 219 liberty st, gardner, il 60424, (818)-237-2901) where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that an investigation would be performed. The failure mileage was 37,810.
Driving steering eletric went out with out any warning kingsport tn took it to ford they told us what wrong
Tl* the contact owns a 2015 ford fusion. While driving various speeds, the steering column seized and the power assist failure warning indicator illuminated. The vehicle was taken to portage ford (3013 county hwy cx, portage, wi) where it was diagnosed that the gear box assembly was defective and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 41,000. The VIN was not provided.
Tl* the contact owns a 2015 ford fusion. While making a left turn at approximately 5 MPH, the steering column seized and could not be moved. The failure occurred without warning. The contact had to use excessive effort to drive home. Pearson honda (14001 hull st rd, midlothian, va) was called, but the vehicle was not diagnosed or repaired due to lack of communication from the dealer. The manufacturer was notified. The failure mileage was approximately 22,000. **tr consumer stated the steering wheel of my 2015 ford fusion locked when making a low speed left turn at about 5mph. The steering being unreliable, a deputy sheriff follow me home (for safety reasons). The steering wheel of my 2015 ford fusion locked when making a low speed left turn at about 5mph. The steering, being unreliable a deputy sheriff followed me home (for safety reasons). The steering wheel locked several more times before the deputy arrived, on scene. Halls ford-hyundai could find no problem, after having possession of car for 5 days. Updated 10/29/18
My steering wheel locked up when in the process of making a left turn on a city street at a braking speed of about 5 MPH. I had no steering control and had I been going faster, on in traffic, or on the highway at 60 MPH it would likely have been catastropic. In april 2018 I took the car to my dealership complaining of a frequent but inconstant "roar" coming from the front of the car. After testing nothing was found. I experienced the same "roar" a couple of times after. When I lost steering control I tried shifting gears from drive to reverse and got a very short wheel response, but lost it within 3 seconds. I pursued this repetitive process and, after a dozen attempts finally got the car off the road.
Tl* the contact owns a 2015 ford fusion. The contact stated that the power steering stopped functioning when the vehicle was first started. The contact had to turn off and restart the vehicle to get the power steering to unlock. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 51,000.
Recall # 18s20: hello there my shifter cable bushing which has been named in a recall failed last thursday. I was backing out of my drive way with my kids in the car and the car got stuck in park, however the car was rolling and the display said the car was in neutral. I put the brake on and set the parking brake before turning the car off. I looked under the hood and sure enough the shifter cable was visible and disconnected from the transmission. I googled a picture of the part just to confirm and was able to determine that the white pieces and corrosion that were left behind were remnants of the cable bushing which looks like a white bead. The recall number is 18s20 and the notice instructs me to go to the local dealer to have this replaced. I contacted two local ford dealers as instructed and they do not have the part. They stated that they would contact me when its available and the have no eta on part availability, however my vehicle is not drivable while I am waiting. I am a single parent with school aged children and I have to work and cannot afford a rental and there are no loaner cars being offered. I have two jobs and I had to resign from one job due to the inconvenience as the hours are late and there isn't any transportation available after a certain time.
Tl* the contact owns a 2015 ford fusion. While driving less than 25 MPH, the steering wheel seized. The contact had to restart the vehicle approximately four times before the steering wheel would work properly. In addition, the warning indicators on the steering wheel illuminated. The vehicle was taken to the dealer (healey ford lincoln, 2528 route 17m, goshen, ny 10924, (877) 706-3640) where it was diagnosed that the steering wheel failed. The vehicle was not repaired. The manufacturer was contacted and stated that there were no recalls for the failure. The failure mileage was 72,880.
Recall number:18s20 the federal safety agency recall number:18v471 on july 20,2018 approximately 3:45am I pulled in a parking lot I put my car in park and went to get out of my vehicle and my vehicle began to roll backwards almost running over my foot as I was exiting my vehicle , I immediately jumped back inside terrified and held my foot on the brake while having an panic attack. I sat for hours holding my foot on the brake because I couldn't breathe and couldn't think when I finally could catch my breath after several phone call attempts I finally got a relative on the phone and asked what to do, they suggested putting my emergency brake on until I could contact my dealership which didn't open until 9:30am. After testing I received a phone call saying the bushings that attach the shifter cable to the transmission had detached from the transmission causing my vehicle to be in park but stuck in reverse causing the vehicle to roll backwards without me knowing because I think it's in park and there's no sign of me knowing it's stuck in reverse except when it started to roll away and almost over me as I was getting out. This has been such an big inconvenience for me this has caused me to miss work from 7/20/2018-7/24/2018 because I had no transportation to work (my commute to work is 1.5 hours), my son was not able to go to childcare,ect. And ford has offered me no help because they say the replacement bushings aren't even in production yet. Ford is telling me there is nothing they can do because the recall is not active yet so now I have to lose my job, only income, my bills have become delinquent due to me not having transportation to and from work this is not right and ford should not treat customers this way and should accommodate me until they figure out a solution this recall should have been handled in a more timely manner im paying money for a car and I have no transportation.
Dead battery and now have issues with power steering assist!
On july 5th when I got in my vehicle to go to work I tried to start the car and at first it wouldn't start. Tried again and the car started and then many warning lights flashed on the dashboard. Power steering assist fault and traction control on. And told o service immediately.I tried backing out of my garage but steering wheel was completely locked up and unable to steer. Had the car towed to dealership after 5 days was called back and was told the he power steering rack would have to be replaced and the battery was bad too. For a total cost of $2600. From other reports online his happens frequently with fusions. There was a recall for the steering rack by my model was not included. Only 42,000 miles on car with regular driving and parked in garage when not in use. Vehicle should not have failed this quickly. If I was driving when this happened I would have had not control and most likely would have crashed.
Tl* the contact owns a 2015 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering); however, the parts to do the repair were unavailable. The dealer (rivertown ford, 706‑653‑7420) was called and confirmed that parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owned a 2015 ford fusion. While driving 40 MPH, the steering wheel detached from the steering column. As a result, the contact crashed into a ditch. The air bags did not deploy. The contact sustained minor bruises and back pain that required medical attention. A police report was filed. The vehicle was towed to an insurance lot where it was deemed a total loss. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Tl* the contact owns a 2015 ford fusion. The contact received notification of the federal safety agency campaign numbers: 16v875000 (seat belts) and 18v167000 (steering); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called felix sabates ford lincoln at (704) 552-2760 (7601 s blvd, charlotte, nc 28273) and was informed that parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign number: 16v875000 (seat belts) and parts distribution disconnect for the federal safety agency campaign number: 18v167000 (steering).
2015 ford fusion 's' (epas) defect. 50,200 miles on odometer at time of occurrence. Vehicle was stationary. Fusion's 2.5l engine (cold) would not start after being at rest for eight hours. Display depicted "power steering assist fault" and "service advance trac". Vehicle would not start, even with (proper) jump. All interior and exterior lighting was very bright. Towed to ford dealership. I was told by service manager that battery was "going bad" and told of $2086.00 fix to the epas (alone). I was not previously having any steering issues or concerns. Notified ford inc. And was issued a "cas" case number and told to look for an email from them in two days with their resolution decision, if any. I am not optimistic. Vehicle was properly maintained and always garaged. Several of my service visits were at multiple ford dealerships, so maybe that will help my case. A two thousand dollar repair, on a "garage kept" three year old car, with 50k miles, albeit out of 3/36 warranty, is simply not acceptable. Luckily, no one in my family was injured/killed by this defect. Sadly, ford's refusal to acknowledge this problem will obviously cost lives down the road, due to epas failure, not to mention future sales.
Tl* the contact owns a 2015 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bommarito ford (675 dunn rd, hazelwood, mo 63042, (314) 895-0600) was contacted and confirmed that the parts were not available after july of 2018 for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford fusion. The contact stated that the federal safety agency campaign number: 18v167000 (steering) exceeded a reasonable amount of time for repair. Maxwell ford (5000 south frontage road, austin, texas 78745, (512) 443-5055) stated that parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford fusion. The contact stated that the vehicle would veer to the left and there was a loss of power steering ability. The steering assist fault, battery, traction control, and stabilitrak warning indicators illuminated. The vehicle was towed to tri lakes ford (180 state hwy t, branson, mo) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer stated that the vehicle was included in the federal safety agency campaign number: 18v167000 (steering). The failure mileage was approximately 96,000. Ford recall number: 15s14, ford recall number: 18s08. Nhsta recall bulletin:15v250000. Nhsta recall bulletin: 18v167000
Tl* the contact owns a 2015 ford fusion. The contact received notification of the federal safety agency campaign number: 15v250000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy ford lincoln in richmond, virginia was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The federal safety agency recall 15v250; ford recall 15s14. I bought this car approximately 3 years ago and they have yet to offer a repair for this recall.
The steering wheel has come loose. I have had it tightened at local mechanic but it has come loose again. Mechanic advised the steering wheel bolt had "backed" out. I am concerned the steering wheel will come loose while driving. Date of occurrence below is estimate of first time noticed and the problem is recurring.
Tl* the contact owns a 2015 ford fusion. The contact stated that the steering wheel was loose. The contact was uncertain if the screw that was holding the steering wheel had come out of place or fractured. The vehicle was not diagnosed by a dealer. The vehicle was inspected by a repair facility from the independent source who sold the vehicle. The contact was uncertain if the vehicle was excluded from the federal safety agency campaign number: 15v250000 (steering). The manufacturer was notified of the failure months later. The VIN was not available. The approximate failure mileage was 38,000.
Tl* the contact owns a 2015 ford fusion. While driving 10 MPH, the power steering seized without warning and "steering loss, stop safely" appeared on the instrument panel. The contact engaged the reverse gear to correct the failure and pulled the vehicle over to the side of the road. Cella ford in newbern, north carolina was made aware of the failure and stated that the failure was under recall, but the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Steering wheel has become loose. Can easily move up and down and side to side.
The steering wheel became loose and has very much play almost about to fall off. It wouldn't surprise me if it did.
Tl* the contact owns a 2015 ford fusion. After starting the vehicle, the contact discovered that the steering wheel assembly was not secured properly. The steering wheel felt very loose and would move from side to side, and up and down. While operating the vehicle, the steering became more difficult to control due to the failure. The vehicle was not diagnosed or repaired. The manfacturer and dealer were not notified. The failure mileage was 75,000.
Electric power assist system failure. Car hard to turn.
The steering will is loose and there is a significant jiggling up and down/ side to side. This is not a tire or brake issues. The steering wheel is loose and wiggles even when the car is not running and/or in park. The car has ~38k miles and this problem started about a month ago.
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