The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 19V362000 (Power train) and the vehicle was taken to the local dealer for recall repair; however, the local dealer informed the contact that they could not repair the vehicle because the vehicle was not affected by the recall. The contact stated that a year later, the vehicle started lunging forward while shifting into drive. Additionally, the contact stated that the gear shifter would emit vibrating sounds and the vehicle would shudder while driving. There were no warning lights illuminated. The contact stated that the failure had increased in intensity and frequency. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,000. Parts distribution disconnect.
2016 Ford Fusion transmission complaints
Page 5 of 12: complaints 101 to 130 of 311, newest first, as owners wrote them.
We have a 2016 Ford Fusion. We’ve already had major engine work done on it by the dealership about 2 years ago. Then about a year later, the transmission wouldn’t go into gear. We took it in to have looked at and they said that the bushings failed and the shifter cable detached from the transmission. They charged us 184.00 and sent us on our way. They failed to tell us that this can damage the transmission cause now a year later they are telling me I need a new transmission on a 2016 Ford Fusion. This is the 2nd Ford Fusion I’ve had that had a transmission go early. I’ve also had a F-150 with Transmission problems. I was assured that they fixed the problems from the older years when I purchased this new from The dealer. The Ford Fusion has had a recall on the shifter cable and knew that it was going to cause problems down the road and didn’t say anything. I shouldn’t have to pay 6,000 dollars for a new transmission when they knew this was going to happen after the shifter cable disengaged from the transmission
Shift cable broke. clip broke and end of cable.
I put my car in park and it stayed in drive even though I remove the key and there was no chime or warning. It would roll away unless the emergency break was applied. it seems to be the same exact issue as recall numbers: 18S20, 19S16 and 18V471.
Cable from gear selector and transmission failed. Car countined moving once put in park. This problem is known to affect 2016 Ford Fusions. No. No warning lamps or sounds, the car just continued to roll.
The shifter cable has degraded and detached from the transmission, allowing the transmission to be in a shift state other than what the shifter lever shows. Although there is an existing recall for this exact issue, my vehicle falls outside of the specified manufacture dates and Ford is unwilling to remedy the issue. As a result I need to fix the issue out of pocket in order to prevent severe injury or loss of life.
The shift cable clip broke and vehicle is stuck in neutral. There is a recall for this problem for ford fusion's 2013 - 2016. We have a 2016 but the vin # is not included in the recall, unsure why it is not included.
The contact owns a 2016 Ford Fusion. The contact stated that while in the reverse, the vehicle would move forward. The contact placed the gear shifter into drive and the vehicle stalled with the "transmission not in park" warning message on the instrument panel. The contact then placed the vehicle into the park and the vehicle began to roll backward. The contact immediately applied the parking brake and had the vehicle towed to the dealer. Once at the dealer, the vehicle was diagnosed with a defective transmission cable bushing. The contact was informed that her vehicle was not included in the federal safety agency Campaign Number: 19V362000 (Power Train). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 97,000.
My Fusion would shift into park using the shifter, but was actually in neutral allowing the car to roll forward and backward even though the shifter was in park. It is at the dealer now and they said they shifter bushing failed. There is a recall for Fusions (reference # 19s16), but the dealer says it does not apply to my vehicle. The recall is for Fusions with the 2.5 motor and I have the 2.0 motor. However, I asked the dealer and both vehicles use the same bushing, so I think my car should be covered. Luckily no one was injured in this incident but it could have been avoided if my car was included in the recall. This occurred in Provo, UT where my son is using the car for School.
The contact owns a 2016 Ford Fusion. The contact stated while his wife was driving through a fast-food drive-thru, she shifted into PARK however, the gear shifted independently into neutral. The contact stated no warning light was illuminated. The contact stated that an employee from the fast-food restaurant assisted with pushing the vehicle into the parking lot. The vehicle was not drivable. The vehicle was towed to the local dealer while speaking on the phone. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 19V362000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact stated that upon placing the gear shifter into DRIVE, the vehicle began to reverse as the instrument panel showed that the gear was in REVERSE. The contact made multiple attempts to switch the gear shifter until DRIVE appeared on the instrument panel and was able to resume normal driving. The contact then called the dealer and an appointment was scheduled to have the vehicle diagnosed. The manufacturer had been notified of the failure and informed her that the vehicle was not included in the federal safety agency Campaign Number: 19V362000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
When you put it in Reverse you have to pause. If your foot is on the gas is slams into reverse and makes a terrible sound and gives you a jolt! My girlfriend has the same exact car and hers did this as well. But there was a recall on her car and she had it fixed. I looked up recalls on my car 6 months ago and there were about 8 and now there are none. Can't seem to see why!
The contact’s daughter owns a 2016 Ford Fusion. The contact stated that while her daughter was shifting gears, the shifter cable fractured. The vehicle was towed to an unknown local dealer and diagnosed with a deterioration of the shifter cable. The vehicle was repaired however, the failure recurred several times. The contact stated that zip ties were used to hold the shifter cable in place. The contact stated the failure was related to the federal safety agency Campaign Number: 18V471000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 83,000.
The contact owns a 2016FORD Fusion. The contact stated while driving approximately 5mph when attempting to put the vehicle into drive the vehicle would not shift gears. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing shifter cable bushing bearing replaced and was repaired. Upon investigation, the contact associated the failure with, the federal safety agency Campaign Number: 19V362000 (POWER TRAIN) however the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.
Shifter cable link bushing broke. I noticed the problem when I got back into my car, after fueling. The car turned on. But the shifter was really loose and would not shift into drive, or any gear. I searched for the "symptom" online and found there was a recall for the bushing on the shifter link cable issue. I checked the part in my engine compartment and they separated, confirming a break In the link. I happened to be close to an auto parts store so I went and purchased the bushing. After replacing/fixing the issue next to the gas pump, I proceeded to the ford dealership so they could do a proper fix as per the recall. When I arrived at the dealership, they stated my cars VIN# was not part of the recall, which I did not understand why, since the same exact problem for the recall had just happened to my car as the other cars with the same year, model and issue as on the recall. I had the ford dealership fix the problem because I did not want to get into an accident on the road. Since as per the recall the car not being able to shift could cause a real dangerous situation.
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Stopped at store and placed the vehicle in park. After taking foot off break vehicle rolled forward. Shifter handle was in the park position but the dash indicator showed the vehicle was in neutral. Applied the emergency break to prevent vehicle from rolling further. Attempted to shift through gear selector and back to park but the shifter handle would not move out the park position. The following recall (18S20) has been issued but according to Ford it does not apply to my vehicle. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime. Based on the number of complaints on this sight the recall affects most if not all Ford Fusions. Paid for repairs, but Ford will not reimburse cost. By the way parts totaled $7.64 small price for Ford to pay to protect its customers and the public.
The contact owns a 2016 Ford Fusion. The contact stated while reversing out of a parking space, the contact shifted from reverse to drive and the vehicle did not respond, and the vehicle started to roll backward. The contact depressed the brake pedal and shifted the vehicle into the park. The vehicle continued to roll backward and eventually stopped and would not move. The contact restarted the vehicle and the vehicle failed to move. The contact had the vehicle towed to the local dealer to be inspected. The vehicle was diagnosed, and the contact was informed that the shift cable bushing fractured and caused the shift cable to detach. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2016 Ford Fusion. The contact received notification for the federal safety agency Campaign Number: 18V471000 (Power Train) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact’s wife experienced a failure while driving into work when she turned into the parking lot, placed the vehicle in park, released her foot off the brake pedal and the vehicle started to rollaway. The contact engaged the parking brake to stop the vehicle from rolling away. The vehicle was not repaired nor diagnosed. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the recall was not related to the failure. The failure mileage was approximately 122,590.
My vehicle has suffered the same Transmission Linkage bushing problem as other Ford Fusions that have been recalled to replace the bushing. When I went to the Ford Dealership in Quincy, MA, they informed me that my 2016 Ford Fusion is not on a recall for the defective bushing since it wasn't manufactured in one of the 2 plants listed for the defective bushing recall. This needs to be addressed so that all Ford Fusions no matter where they are assembled are included in the recall. I had a private mechanic charge me to re-attached the linkage to the transmission, only to have the bushing pop off again a day later. Since then, I have re-attached the linkage a dozen times. I finally went to the Ford dealer and bought the new improved bushing and new cover cap.
The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime. Recall 18S20 did not apply to my vehicle but my vehicle has the same problem.
Plastic bushing broke off transmission linkage. This cause the car to be unable to change gears. Luckily for us it happened when we parked the car, therefore it was stuck in park and had to be towed to the dealership. If it happened while driving, might have been more dangerous. There is a recall for this, but only for 2.5l engines for some reason. I have the 1.5l engine.
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was in park and idling, the contact shifted the gear shifter into reverse however, the vehicle failed to respond. The contact shifted the vehicle into PARK when the vehicle started rolling backward. The parking brakes were activated to stop the vehicle. The contact inspected the vehicle and became aware that the shifter cable had detached. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 77,000.
the shifter cable comes off. Now it's permanently broken off. Why is Ford using a cheap plastic bushing that degrades rather quickly? I was sitting in a local restaurant's drive-thru line, I put my car in park so the torque converter is not actually spinning while the car is idling still. When the line moves up, I place the car in drive and I get no movement. I pop my hood in the middle of a busy drive-thru line only to see my transmission cable is no longer connected to the transmission itself to even move.,
The contact owns a 2016 Ford Fusion. The contact stated while shifting the vehicle into park, the gear shift indicator indicated that the vehicle was in neutral. The vehicle rolled backwards. The contact also stated that the shifter would cease not allowing the contact to change gears. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to the federal safety agency campaign number: 19V362000 (Power train). The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
The bushing that attaches the shifter cable degraded and detached from the transmission. We were driving to our vacation rental (4.5 hours away from home at this point) and we went to put the car in park to get gas. The gear was in Park, but the car read it was still in Drive. We had to use Emergency Brake to keep it in place. We were stranded for almost 2 hours as dealerships and rentals were closed. A body shop owner happened to pull in front of us and helped us temporarily fix it. There was a recall for 2.5 liter engine for this issue in 2019 so my car was not covered. However, the EXACT same issue occurred. There were no warning signs whatsoever prior to failure.
Gear shift was placed in park. Car stayed in reverse, reverse showing on dash as well. Could not fully turn car off. Red shift lever under the console did nothing. The bushing/ball is completely missing from the shift linkage. Has not been inspected by "authorized" repair center. Husband was able to see the problem and manually shift it into drive to get it home. Ford has informed me this vehicle does not have the same problems as the others recalled, yet it IS the exact same issue.
129k miles. Transmission slipping out of gear at 70 +/- MPH. Pulled into gas station, allowed to cool for 1hr. Transmission would engage momentarily, then slip out of gear and not go into gear again without shutting down vehicle, restart, shift to d, repeat. Seems to hold at low speed so long as there is a constant load on the transmission. Unsafe to replicate at speed. Vehicle not listed in recall 18s32 for evap purge valve, but showed similar symptoms starting around 126k miles. Vehicle scheduled for service for purge valve prior to transmission issue. Maintenace not completed yet.
I drove slowly up to an atm machine in a heavily trafficked parking lot, put the vehicle in park and took my foot off of the brake to begin a banking transaction, the vehicle began to roll backwards, the instrument panels was reading "reverse", the physical shifter was in park but the vehicle was rolling as though in neutral. I hit the brake which engaged eventually but it was difficult to apply. The shifter was locked in position and could not be moved. I let the vehicle coast to a close by parking spot and then applied the emergency brake, which worked fine. I attempted to shift the car from neutral to park so I could shut the vehicle off but I could not. Eventually, the vehicle battery died from auxilliary power being on so long without any way to turn the vehicle off. It was towed to the nearest dealership. There is a known recall for the same year, make and model of this vehicle for this particular issue, 18v471, but my particular VIN is not included somehow.
Tl* the contact owns a 2016 ford fusion. The contact stated while stationary, after the vehicle was shifted into park however, the vehicle started to roll away. The contact stated that the check engine warning light was illuminated. The vehicle was towed to gene messer ford lubbock (6000 19th st, lubbock, tx 79407, (806) 793-2727) where it was diagnosed with needing shifter cable to be replaced. The vehicle was not yet repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 89,000.
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