The contact owns a 2021 Ford Mustang Mach-E. The contact stated while charging the vehicle, he smelled smoke coming from the garage. The contact checked and noticed that the odor was coming from the wire that connected the charger to the wall outlet. The charger was the original equipment; Ford wall box Model: ML9Z-10C83-A. The dealer was contacted and a complaint was filed. The dealer stated they would contact and notify the manufacturer of the failure. The contact had not heard back from the manufacturer. The failure mileage was 4,100.
2021 Ford Mustang Mach E electrical complaints
Page 6 of 6: complaints 131 to 156 of 156, newest first, as owners wrote them.
Car broke down twice due to defective high voltage junction block.
Driving our BEV Mach E at a normal speed, we got an error code, "Pull to the side of the road safely / stop safely" on our instrument display. The car turned itself off, and we had to slowly coast to the side of the road, which caused a lot of potential harm with other drivers not expecting our sudden course change - We activated our hazards, though. After cycling the car on/off, we were able to finish our drive home (about 8 more miles) with no further error codes. But this completely disabled the car and was extremely dangerous. If this had happened on the freeway or at night, and/or the vehicle would not have been able to be restarted, this would have been EXTREMELY DANGEROUS and is UNACCEPTABLE. Ford must be responsible for this, and must take action. Ford must fix the high voltage junction box, before someone is killed by this poor design. Thank you for taking the time to look at this note. This was VERY scary, and VERY dangerous.
Car would not move- "Stop Safely Now" error. Had to get it towed.
Car did not start - was in local grocery parking lot- needed to be towed to dealership.
On May 20, 2022, for the second time in a month my 2021 California 1 Mach e has had a catastrophic failure. It is less than a year old with 21,000mi. First time (April 20, 2022) I pulled out onto road after fast charging. Tonight, I started driving out of parking space after shopping. Emergency bells go off, all kinds of alerts and the car dies. You cannot get the gear cluster to turn...at all. Car will not turn off either. If this happens on a highway, it could be life endangering. First time it happened I was in Charlotte and Ford Dealer (Capital Ford) said it was 12v battery issue. Said they fixed it. I took it in to Palmetto Ford in Charleston to have it investigated further and they said it was fixed. That was two weeks ago. Now it's happened again. In second incident on May 20, I called for towing. As truck showed up, my car started normally (i had tried several other times before). I am still taking into Palnetto Ford Dealer. The Ford Motor Company needs to fix this before someone is killed. Documenting this for myself and others. This is happening to other Mustang Mach E...because I have seen the issue written about in online forums. The problem onset is sudden and catastrophic, meaning the car just dies. First time I was on a busy road traveling 30mph and managed to roll into a parking lot. Had their been traffic I could have been hit. Second time, I was in a parking lot traveling 5 mph and blocked an entire lane for 10min. To emphasize: two dealers looked at vehicle after incident 1 and said issue was fixed. Now I have to go back into Dealer again. Thank you for investigating.
Travelling from WI to NC using Electrify America DC fast chargers along the way. While in NC, got Stop Safely Now alert on screen and had to immediately pull over and stop where there was no shoulder. Could not move vehicle in any way after this. Could not put it in N, could not put it in Emergency Tow Mode. Had to wait 8 hours for tow with proper equipment. Issue was caused by failure of HVBJB - High Voltage Battery Junction Box which needed to be replaced.
Stop Safely Now, HVJBC and BECM failure, car wouldn't shift or move.
After charging at Electrify America using DC Fast Charger, car windows stopped working, then safety alerts started flashing "Charge State Error" and "Stop safely now!" alerts. Car would not go forward but would go in Neutral some tries. Flatbed was able to load car and haul to closest dealer. Tech said High Voltage Junction Box went bad and needed to be replaced. 3 weeks later, part is replaced but windows don't work. Dealer says it will be 2 more weeks before windows can be repaired.
Vehicle reported an electrical issue and would not let me take the vehicle out of park. Had to be towed to a local Ford Service Center. Have heard of similar issues from other owners.
I was stranded in a parking lot in the evening when my car wouldn't start. The vehicle displayed a "STOP SAFELY NOW" message and I couldn't get the car to move on its own. This happened on April 13, 2022. My safety was at risk because I was in a parking lot at night and unable to engage my car. I had to call and wait for a tow truck. The Ford dealership, in consultation with Ford engineers, confirmed that it was due to a faulty High Voltage Battery Junction Box (HVBJB) and it had to be replaced. With the faulty HVBJB, the car was undrivable. The HVBJB was inspected by Ford personnel and determined to be faulty. It was replaced under warranty. There were no other messages or warnings before my car failed to start. No prior symptoms. I drove normally to a store, parked the car, and when I returned to my car it failed to start.
At around 600 miles my vehicle displayed "high voltage battery warning" and "powertrain malfunction" dashboard warning lights. Each light had an associated description that indicated the vehicle's power could fail at any time. This is a 1st model year all electric vehicle. The fact this occurred within 1k miles of ownership is concerning. I took it to a local Ford dealer, ultimately they replaced the high voltage battery junction box and battery electronic control module.
The vehicle started saying a door was ajar without indicating which one. Sometimes we would get an intruder alert while the car was plugged in at work but nothing was open or unlocked. Occasionally the passenger door would open on its own after turning off the car. Now we get a door fault alert after starting the car. We have contacted a local dealer as well as our purchasing dealer but both indicate. Month before they can see the car due to lack of qualified techs. Today, 4/26/2022 the passenger door opened on its own while at highway speed. Only the driver was in the car. The driver had to reach over to rematch the door. A dealer appointment was set two weeks prior for 5/12/2022.
Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it.
While driving around a curve, my car lost all power and went completely dark. I didn't have brakes, steering, lights or any other functions. My car was completely bricked. This happened before daylight and I didn't have emergency flashers to notify other drivers I was stopped on the side of the road. After waiting for 6 hours for a tow truck, I went and tried to find the problem myself. I found a loose connection. It was the main power feed supplying the fuse box. Once I tightened it up, I was able to start and drive the car. I've attached a picture of the connection I tightened.
The High Volt Battery (HVB) would have a fault in charging sporadically. When this happens, the vehicle can't start. All the alerts for safety features come on and says that it's in accessory mode only. It's no longer in my possession for inspection. It was approved for lemon law buy back and is now owned by Ford Motor Company. They've recognized that the 12v battery drains dead when this happens and they were attempting to replace the ECM module, Battery Control Harness, and the HVB junction box to remedy the issue. My safety was put at risk in terms of when this happened. It was between -25 to -40 when this was occurring and the heat doesn't come on in accessory mode. There was the possibility of frostbite within 5-10 minutes if I didn't seek warm shelter. The problem was reproduced by the dealership where purchased [they have all the documentation on file] as well as multiple people [more than 50+] in other states having the same problems reproduced on their Ford Mach-e vehicles as well at macheforum.com. The vehicle and components were inspected and ultimately bought back the vehicle by the manufacturer. No warnings lamps, messages, or other symptoms appear prior to the failure. They first appear when the vehicle 'decides' to not charge anymore. Since Ford has yet to announce any recalls / notices because of the increasing amount of people having the same issue. I wanted to inform the federal safety agency because it's just a matter of time before someone does have a risk event because of this.
Drove my fully charged Mustang Mach E(MME) from TN to my daughter's school and to a local dealership to have some aftermarket wheels/tires installed (20 miles in total). Upon parking the vehicle in their service lane, I turned the vehicle off and handed them the keys. They get in the vehicle and try to turn it on and tell me "the vehicle won't turn on". I get in the vehicle myself and sure enough, the main dash display, screen display, transmission lights, etc are not working at all. After 7+ hours of trying to diagnose, there is apparently already a TSB out there for 12v batteries failing and other issues regarding the LVB (low voltage battery). None of these were ever addressed or reported to me. My vehicle is only 1.5 months old with 2k miles on it. The car is broken and completely inoperable at this point. Ford sent a roadside assistance individual (2 hours later) and they physically had to drag the vehicle onto the tow bed because it will not go into neutral or react to anything they did. Ford then tells me it could be weeks before they can even look at it. The car is incapable of moving and I have kids to pick up. I had to call Ford HQ (which takes hours) and they are going to provide me rental reimbursement afterward, but I could be out thousands of dollars out of pocket in the meantime. Why aren't these issues resolved before selling people a vehicle? I could have been stuck on the side of the highway or in traffic or similar with 0 way to move or operate the vehicle. It could not be rolled or maneuvered in any way. It had to be drug off the floor of the service shop to even tow it. These TSBs are old as well, some dating back to feb 2021 (purchased my car in Feb 22). This is extremely dangerous and with a 1 year old and 5 year old, we could have been stranded or seriously harmed if this occurred in traffic. https://www.macheforum.com/site/threads/car-wont-start-stuck-in-service-lane-2021-mme-gtpe-eawd.16521/
On 4/1, while entering the FWY @ about 50 mph under moderate accel, big thump (felt like the trans fell out), drivers display cycled thru multiple errors with "stop safely now" repeatedly flashing. Throttle went dead, speed dropped to 35 and steadily decreased. Was able to slowly exit FWY @ next exit, rolled thru light @ bottom of ramp and pulled over to the side of a busy side street. Came to a stop & car would not move. Put in park, cycled on/off several times. Would not come out of park. Tow truck arrived. Found emergency tow function in the main display. Tow driver hooked up front, put rears on dolly & towed to dealer.
The 12V battery drains to the point the car will not boot or go in gear. It spits about 8 error messages at you but none that say low 12V battery. This has now happened 3 times in the last year. This has left me stranded in the cold hundreds of miles from home one of those times. They are now saying that a high voltage junction box and a battery energy control module is required. After waiting 4 months for parts we will see soon I am hoping. Noted in additional details the first time it happened is referenced. OBD 2 ============1============== P0AA2 Raw code: 0AA2 ECU: 7EC Status: Confirmed OBDII: Hybrid battery positive contactor - circuit stuck open ============2============== U0594 Raw code: C594 ECU: 7EC Status: Confirmed OBDII: Invalid data received from hybrid powertrain control module
Car was parked in my home garage and would not start, displaying "Stop safely now." Vehicle appears to have code P0AA1 Hybrid battery positive contactor - circuit stuck closed. Many other Mach-E vechicles are exhibiting this defective part in the high voltage battery system, which appears to be the Battery Electrical Control Module (BECM). Ford appears to be aware of this issue, and, unconfirmed, has stopped production of the Mach-E to canibalize parts to fix vehicles that fail. However, some are less lucky than me and had their car stop dead while driving on the highway, and Ford should not be waiting for vehicles to stop and strand people before fixing this serious defect. Please see here for more info on my situation: https://www.macheforum.com/site/threads/%F0%9F%98%ADmach-n-cheese-stop-safely-now-%F0%9F%98%AD.16174/
The vehicle displayed "Stop Safely Now" on the instrument panel and would not drive. Required a tow to the dealer, High Voltage Battery removal, replacement of the High Voltage Battery Junction Box, and vehicle reassembly.
As the vehicle was braking to a stop at a stoplight the rear motors began chattering. The vehicle stopped and gave multiple error messages including "Shift System Fault" and "Stop Vehicle Safely." It locked the parking brake and could not be moved. It was stuck in the middle of a busy intersection on a county highway. It could not be driven or pushed out of traffic until the error cleared. It was a hazard to the occupants and other drivers on the road. 911 was called to get support with traffic. There was no indication before this failure occurred. It will be going in for service in 2 days. This is the second occurrence of the failure on this vehicle, the previous one at 2011 miles.
The contact owns a 2021 Ford Mustang Mach-E. The contact stated while attempting to start the vehicle, the stability track, traction control, and pre-collision warning lights were illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200.
The tailgate on our 2 Mustang Mach E’s have spontaneously opened on their own several times. One time narrowly missing one of our 2 year grandsons and another time impacting a closed garage door resulting in approximately $1,500 in damage (State Farm Insurance Claim). The issue was not able to be reproduced at the Ford Service Department but has been reported to have occurred by several additional Mach E owners on the Mach E Forum. Both cars are available for inspection.
This vehicle is sold with a single key FOB and an option to use Phone As A Key software. This feature has been a continual source of problems, as reported by almost every purchaser. It has been updated numerous times, including a dealer installed software update. This is a serious safety issue. To unlock the key, you can use the traditional keypad on the door handle. This works consistently. However, once inside the vehicle, it can be impossible to have the car recognize the phone in my hand. Many owners report having to have the phone in a certain position, out of pocket or at a certain location in the car. Rebooting the phone, starting and stopping Bluetooth, getting out of the car, locking it and starting over again have all been mentioned. These work in a very hit or miss approach. I truly believe this software feature is still very much in its beta stages and should not be relied upon in lieu of a second key fob which is standard on every other Ford vehicle. To purchase the second FOB requires a purchase of the key and a programming service from the dealer, a $300 investment. While I understand there will always be software issues, and the Sync 4 center console certainly has them, the ability to start my car should not be part of this roadblock. Carrying the single FOB with me simply makes it more likely to be lost, and no way to have any assistance available to start my car and get me home safely. My fear is that anyone could easily be stranded in an isolated / dangerous location as a result of the failure of PAAK. The feature also requires a cell signal at the location to make it successfully validate the phone. This implies that driving the car in any desert or mountain area requires use of the actual FOB. I am requesting that Ford supply a second key FOB at no cost after I made a $60,000 investment. Consumer stated after several updates software still functions erratically.
As I was driving down the road (in motion / city street) at 30 miles per hour in my brand new (4 week old / 2200 miles) all electric ford mach e, the display flashed multiple warning lights that came too quickly to decipher, and then the car went dead. I was able to pull off the road and come to a stop. At this point the car was completely dead. Even the hazard lights wouldn't work which made the situation dangerous since the cars behind me could not tell that there was a problem.
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