The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P). The contact stated that the hazard lights were not able to be activated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the high voltage battery contact had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 23V687000 (Electrical System). The manufacturer was informed of the failure. The failure mileage was approximately 2,000.
2023 Ford Mustang Mach E electrical complaints
Page 3 of 3: complaints 41 to 53 of 53, newest first, as owners wrote them.
I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022 mustang mach e's. I also request since ford is known for trying to use software to update electrical parts that may arc (I.E the battery control module) that a separate investigation be opened to this matter. There is currently no recall for this and I have a concern for both my vehicles now if arching can take place. Furthermore I have had two charging cables burn up on my 2022 mustang mach e Vin number [XXX] but thats besides the point. Point is there is no recall to something that software not installed that doesn't have a transfer function that predicts the charging port pin/terminal temperature. This seems like basic engineer electronics that should have been designed from the beginning to do this. With all the electrical issues these cars have I also question the entire design. More questions to follow are is this software not being installed on my car damaging my charging cable? (I.e why i had two get fried already and possibly have a third i just have not had time to take the third cable in yet) Also why are we not getting our cars inspected in a recall? If this software doesn't monitor the charging pin port/terminal temperature what if 10,000's of vehicles have arched terminal pins in them? We would never know if not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle. Even though I have a MY 2023 Mach-E, it is known that the HVBJB is failing in '23s, and additional failures in earlier MYs that have had the HVBJB replaced with the newer part. I would like to see the federal safety agency strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts, even the latest revision of the part is still failing at an unacceptable rate.
Vehicle suddenly lost power with a warning on the dashboard (service vehicle soon). The component ended up being a high voltage battery junction box (HVBJB) which was replaced by the dealer under warranty. This is a known issue reported on widely on forums such as macheforum.com
2 days after ownership the vehicle shutdown and went into limp mode with a picture of a turtle and battery icon in middle of road with traffic, apple valley ford replaced the 12v battery and that solved the issue, today 3 days later same issue! Stuck in the road, ev battery charged to 90%
I took car a month ago and it stops between the road..saying STOP SAFELY NOW and than i am unable to move my car, it happened thrice, last time it stopped on the road and cop had to call roadside assistance so i contacted my dealer on 10 Aug about this issue, they diagnose the problem and re run test some test and recycled the system, now again today on 14 August, it got stopped in middle of traffic and the crash was about to happen, i was lucky that my life got saved or else it would be a major accident, so i went again to my dealer and explained everything now they are again gonna re run those test, but it's becoming a life threatening issue for me to drive this car, so please i need help for it. Dealer address - 6100 W 95th St, Oak lawn, IL, 60453
Purchased New on 7/4/23. Failure #1 7/14/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #2 8/4/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #3 8/8/23 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. Failure #4 - Pre Collision Assist Failure fault, Air bag electrical issue air system may not function, Powertrain Malfunction Fault, Restraints control module not configured. All 4 occasions the service lights illuminated on the dash and power to the vehicle was reduced significantly. Took to the Dealer (David Wilson Villa Ford, Orange CA) on 8/9/23 - They indicated they could not replicate and there was no repair to make. Contacted Ford and they were unresponsive.
When the car was started, the center console screen froze. During that time, the backup camera did not display when the car is in reverse. It has happened several times. It's a safety issue when the backup camera does not work.
After disengaging adaptive cruise control, the car electrical system shutdown and the vehicle began losing speed until it came to a complete stop after which the gear shifter became lock and would not unlock until a jump was provided to the 12v battery.
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