The differential has failed prematurely at 65000 miles after two driveshaft coupling recall repairs
2015 Ford Transit transmission complaints
Page 3 of 4: complaints 41 to 70 of 78, newest first, as owners wrote them.
Tl* the contact owns 2015 ford transit. The contact stated that the front driveshaft was replaced under the federal safety agency campaign number: 19v767000 (power train). After the vehicle was repaired, it was noticed that while driving approximately 40 MPH, the vehicle made an abnormal squeaking sound. The vehicle was taken to schultz ford (80 ny-304, nanuet, ny 10954; (845) 624-3600) and the contact was informed that the rear driveshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the rear driveshaft was not included in the recall repair. The approximate failure mileage was 97,000.
For more then 18 months I have been trying to get the repair/recall,(19s38) from my local dealer ventura ford. Still after all this time I have been told 2 excuses several times 1.) "the parts are not available.", and 2.) "that the repairs were already done." I have called the customer service number (1‑866‑436‑7332) twice this month. Each time I have been told that the parts are not available
Tl* the contact owns a 2015 ford transit. The contact stated while driving at various speeds, the vehicle seized without warning. The contact coasted the vehicle to the shoulder of the roadway, restarted the vehicle however, the vehicle failed to operate as designed. The vehicle was towed to helfman imports (7720 katy fwy ste b, houston, tx 77024) where it was diagnosed and the contact was informed that the transmission was damaged from the drive shaft. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the drive shaft separated and caused damage to transmission. The vehicle was not repaired. The contact received the federal safety agency campaign number: 19v767000 (power train) however, the recall repair was not yet performed. The manufacturer was not contacted. The failure mileage was approximately 98,105.
Vehicle was being driven down the highway, driver heard a loud pop and saw pieces of metal it the roadway. Pulled over and observed parts of metal hanging down. Vehicle towed to service station. Drive shaft, transmission, emission lines, brake lines and numerous other undercarriage damage observed. This vehicle had a recall on 'separation of the driveshaft from the transmission' in june 2017. This vehicle was taken to ford dealership for recall.
The vehicle had extreme vibration at any speed. The vibration was constant accelerating, coasting and braking.
Tl* the contact owns a 2015 ford transit. The contact stated his vehicle was listed under the federal safety agency campaign number: 17v408000 (power train). The dealer was notified and the contact was told that the vehicle was previously already serviced. However after 7,000 miles, the failure had reoccurred and the dealer (bluebonnet ford located at 351 I-35, new braunfels, tx 78130) refused to re-service the vehicle being that the manufacturer instructed that the next repair had to be completed at 40,000 miles. The failure mileage was 77,000.
I have a 2015 ford transit 15 passenger vehicle that was purchased in nov 2016 with 20,000 miles. April 2019 the driveshaft flexible coupling was replaced under warranty. In july 2019 we began hearing a noticeable vibration / subwoofer drone / hum in the vehicle.the drone doesn't happen at a specific speed but is prevalent when we're running 50-70 MPH and between 2000 and 2500 RPM. This drone sound is not consistent but now vibrates the entire cabin when it does appear. I can stop the sound by pulling foot off the gas pedal. However it just re-appears at a later time. We have noted that it is progressively getting more frequent and louder - even vibrating the steering wheel. I had the autonation union city, ga dealership look at it and they explained that the torque converter (tc) is failing and causing problems with the transmission -- it would be a $3,000 repair. I have since been researching this and have found numerous others with the same vibration and for the most part - it appears the tc was the solution.. However, not always. Please see this thread - https://www.fordtransitusaforum.com/threads/driveshaft-drone-noise-survey.60498/page-7 neither ford nor I know the exact solution until we pull the transmission but it seems that this is pointing to the tc?
I am calling numerous times to set up an appointment to correct the driveshaft flexible coupling replacement' I am was told numerous times that someone will get back to us. It never happened I would like this issue to be repaired asap! [xxx], hasccenter [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2015 ford transit. While driving approximately 70 MPH, the vehicle shook and the rpms began to lower. The vehicle eventually stalled. The contact and the passenger had to push the vehicle to the side of the road. The vehicle was towed to blake utter ford (located at 215 hwy 75 north, denison, tx 75020, 903‑465‑5671) where it was diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The contact stated the dealer was still looking to see if any other failures could be present with the vehicle. The manufacturer was not made aware of the failure. The approximate failure mileage was 257,655.
The undercarriage started to make a bang bang noise. The van was taken to a local garage. At that time it was determined that it was undrivable. The van was taken to the ford dealership that has done the previous repairs on the coupler. They stated that the permanent fix was previously installed and that no updated part was available and the ford was not going to cover the repair. This situation is very unsafe. A failure of this kind could easily cause a serious accident that could cause a loss of life. The coupler disintegrated. See attached pictures.
Tl* the contact owns a 2015 ford transit. The contact received a recall notification for the federal safety agency campaign number: 17v408000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jannell motors inc (2000 washington st, hanover, ma 02339, (781) 982-4500) and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford transit. While driving approximately 60 MPH, the contact heard a knocking noise underneath the vehicle and the driveshaft separated from the coupling. Additionally, the failure caused the vehicle to lose braking ability. The contact had to apply the parking brake to stop the vehicle. The vehicle was towed to cloninger ford of hickory (1241 us hwy 70 se, hickory, nc 28602, (828) 615-8653) where it was diagnosed that the driveshaft coupling needed to be replaced and the vehicle needed to be repaired. The contact was quoted a price of $12,000 to have the vehicle repaired. The contact stated that the failure was experienced twice. The vehicle was previously repaired per the federal safety agency campaign number: 17v408000 (power train). The contact was unsure if the vehicle was included in the federal safety agency campaign number: 19v103000 (power train). The vehicle was currently waiting to be repaired. The manufacturer was not contacted. The approximate failure mileage was 400,000. The VIN was not available.
Tl* the contact owns a 2015 ford transit. While driving 60 MPH, the vehicle started to hesitate and made an abnormal noise. In addition, the check engine warning indicator illuminated. The vehicle was taken to babbitt ford lincoln (located at 11 n verde st, flagstaff, az 86001, (928) 774-5063) where it was diagnosed that the coupling needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was repaired per the federal safety agency campaign number: 17v408000 (power train) in august of 2017. The manufacturer was not notified. The failure mileage was 158,000.
Tl* the contact owns a 2015 ford transit. While driving between 45 and 63 MPH, the vehicle violently vibrated and the check engine indicator illuminated. The vehicle was taken to long-lewis ford lincoln (2551 john hawkins pkwy, birmingham, al 35244, (205) 989-3673) where it was diagnosed that the torque converter and driveshaft needed to be replaced. The vehicle was not repaired. The vehicle was also taken to an independent mechanic where the contact was informed that the failure may be due to the rubber coupling. The manufacturer was made aware of the failure. The failure mileage was 133,056.
Front subframe and transmission cross member rotting out. Transmission failure at 130k miles the transmission was making the van not accelerate then wouldn't move at all. It was in a dealer 3 times for this. The rusted and rotted out metal structures were found when repairing the transmission
Recall 17s15 / the federal safety agency 17v‑408 repair completed to driveshaft rear end flexible coupling by mullinax ford of mobile al on 7-23-2018 at 76905 mileage warning of noise and vibration safety issues. On 13 mar 2019 loud whinning noise from rear end by mullinex ford required rear end rebuild for $368.32 parts and $1545 labor, plus $109 diagnosis to solve noise issue noted in safety recall. Noise occuring always but very loud humming at 55-70 MPH too loud to talk or listen to radio...painful over an hour drive time.
Tl* the contact owns a 2015 ford transit. While driving various speeds, a loud noise and vibration were present coming from the steering column and the vehicle shook. The vehicle was taken to broadway ford (501 s. 7th st., st. Louis, mo) where it was diagnosed that the flexible driveshaft coupling was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle had been previously repaired for the same failure in 2017 and 2018 per the federal safety agency campaign number: 17v408000 (power train). The contact indicated that the vehicle later experienced the same failure listed in the recall. The failure mileage was 69,000.
The drive shaft was involved in a recall which ford said they repaired, now the same problem is back. The drive shaft makes a serious vibration especially when moving along a fairly level surface where the engine is not driving very strongly. Especially on a highway at 35 to 65 MPH. Also especially when the vehicle is coasting on a highway, especially in a gradual turn while coasting.
2015 ford transit van. Received recall 17s15 in june, 2018. Multiple calls to ford dealership to schedule appointment to have recall fix and they say they add me to the list and will call me back when appiontments available. Despite multiple requests I have never been able to get an appointment. Filed complaint with ford motor company and they said dealers are independently owned and they cannot control them.
Tl* the contact owns a 2015 ford transit. The contact received a recall notice for the federal safety agency campaign number: 17v408000 (power train. The dealer (bohn ford, 3737 lapalco blvd, harvey, la 70058, (504) 347-7000) stated that the part was unavailable and did not know when it would be supplied from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford transit. The contact received notification of the federal safety agency campaign number: 17v408000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (shamaley ford, 11301 gateway blvd w, el paso, tx 79936, (915) 591-8600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 ford transit. The contact received notification of the federal safety agency campaign number: 17v408000 (power train). The contact called tasca ford seekonk at 800‑737‑0435 (located at 200 fall river ave, seekonk, ma 02771) and was informed that the parts were not available. The manufacturer was not contacted. While driving approximately 60 MPH, the vehicle vibrated and a banging noise was heard underneath the vehicle. The brake pedal traveled to the floorboard and did not stop the vehicle instantly. There was no warning indicator illuminated. The contact managed to pull the vehicle over to the side of the road. The vehicle was towed to first ford (292 william s canning blvd, fall river, ma 02721, 508‑730‑1000) where the technician stated that the vehicle would not be diagnosed right away. The manufacturer was made aware of the failure and stated that the dealer would be contacted for pictures of the failures. The dealer did not provide the pictures and stated that it would be two weeks before the vehicle could be diagnosed. The failure mileage was approximately 120,000. Parts distribution disconnect.
Ford issued recall 17s15 on the flexible drive shaft coupling, their permanent fix has failed on my vehicle after only 45,000 miles and they have been notified and are refusing to do anything about it including what is the right thing and issue another recall. Also as part of the recall service, they are removing the hoops that catch the drive shaft when the coupler separates making this an unsafe situation likely to cause accidents. I have attached a picture showing cracks in my "permanent fix" drive shaft coupler as well as copies of my communication with ford and their refusal to do anything about it. Ford should be shut down for knowingly putting unsafe vehicles on the road. *tt
2015 ford transit. Consumer writes in regards to transmission problems and requests vehicle buy-back information. *ld the consumer stated the vehicle does not have 6 cylinders and requested that the data entry error be corrected with the mva. The vehicle began to emit an exhaust odor, the engine occasionally runs rough, the rear brakes needed to be replaced, prematurely, and the power steering failed.
Our transit van has had a problem with severe vibration in the driveline since about 25,000 miles. Our van is subject to recall 17s15. We have had the "temporary fix," (the driveline flexible coupling replaced) on our van two times at york's ford in houlton, maine: july 21, 2017 (mileage 28,066) and again on october 11, 2017 (mileage 32,787) but it has not fixed the severe driveline vibration. The vibration is worst at highway speeds (65-73 MPH), and when going up a hill or when accelerating. It is so loud that it shakes the whole van, making it impossible to hear the radio or have a conversation. The sound is a very low frequency hum, like putting your head inside a subwoofer. I worry that the vibration is also damaging other components, such as the output shaft bearings in the transmission, and possibly the engine. On november 7, 2017 I took the van to a ford dealer in indiana to see if they could fix the vibration problem. They determined that the carrier bearing holding the driveshaft was loose and needed to be replaced, but they were unable to get ford to okay the repair. I have stopped driving the van except for essential travel because of the vibration problem. From what I have gathered reading the ford transit USA forum, a permanent fix, including a new driveshaft, universal joint, and transmission output yoke, has been installed on many of the recalled vehicles, but for some reason ford will not do it on mine. Can you help?
We called the service department at chapman ford we provided the VIN number of our vehicle and the campaign number and they told us there was no recall on this vehicle. For the campaign we were referring to, they told us the part would have to be ordered which would take 3 weeks. We subsequently called another dealer who told us they could do the temporary repair the next day. It appears to me that chapman ford was trying to avoid doing the temporary repair. The vehicle is over 30k miles and according to the recall should not be driven until the temporary repair is done, hence the urgent need for the temp repair to be done timely.
Local ford dealer still does not have part required for safety recall notice 17s15 regarding cracked flexible driveway coupling. The safety recall that went out in july stated that "parts for the interim repair are currently available" yet I have been told on 2 separate occasions by the pelletier ford service manager that parts have not arrived.
Driveshaft flexible coupling replacementthe flexible coupling between the transmission and driveshaft in certain 2015 to 2017 transit vehicles may prematurely deteriorate and crack with increasing mileage. A cracked flexible coupling will result in an overt moaning noise from underneath the vehicle, along with tactile vibration. Continued driving with a cracked flex coupling may cause separation of the driveshaft, resulting in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft from the transmission can result in secondary damage to surrounding components, including brake and fuel lines.
Tl* the contact owns a 2015 ford transit. While driving 70 MPH, a loud noise was heard and the brakes failed to work without warning. The driver stopped the vehicle by changing the gear and pulled over to the side of the road. The vehicle was towed to the dealer located at 16005 valley blvd, fontana, ca 92335, where it was diagnosed that the drive line, brakes, and radiator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The manufacturer stated that they would reimburse the contact $2,000. The failure mileage was 112,112.
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