The consumer had to replace front coil springs-may 2000. (reason unknown) in september, the consumer received a recall notice on this repair, but the dealer would not issue reibursement, in the amount of $228.17. The consumer was given the run around and feels that ford would rather stay behind their dealer, than to stand behind their customer. (though satisfied w/the vehicle, but unsatisfied w/the treatment.
1998 Ford Windstar suspension complaints
Page 6 of 9: complaints 131 to 160 of 228, newest first, as owners wrote them.
Front coil spring broke and it was rubbing against tire so badly that it was difficult to drive. Took vehicle to dealer for recall 01v1999000 repairs on coil spring. A shield was put around the spring. Driver did not see a spring shield around coil. Driver only saw a plate to prevent tire from being punctured again. Please provide any further information.
Consumer stated that upon receiving a safety recall for spring coil replacement, recall #01v199000, cnsumer called the dealer to ask if she could order the spring coils to have them ready for the appointment, dealer told her that was impossible, consumer made appointment and went to the dealer to fix the recall remedy, dealer told her that a spring coil replacement was unnecessary in nashville, instead of following the recall instruction from ford they installed protective shields which caused crunching sounds over the smallest bump, when turned the wheel to the right the tire made sounds of heavy friction, consumer believes the two tire blow out that she has expereinced has somthing to do with the shields that were installed on vehicle, and the deterioration of the drivers side tire from what appears to be constant friction and rubbing, however, consumer needs the shields to be remove and the problem to be corrected as quickly as true to the original recall specification as possible.
Recall 01 v 199 00/ front coil springs. Since recall repairs were done snow tires were not to be installed on vehicle. Please feel free to provide further details*ak.
Consumer received notification that vehicle was affected by recall campaign 01v199000. Dealership only examined vehicle for corrosion, and failed to install protective shields around coil springs per corrective action for recall. Please provide any additional information / documentation.
The federal safety agency recall 01 v 199 000 and manufacturer's recall 01s19/front coil spring: dealer; prestige ford; mount dora, fl; phone# 352/357-5522)is not honorin recall as outlined. Dealer only inspected vehicle, and informed consumer that nothing could be found. Also, no repairs were necessary. Feel free to provide any further information concerning this matter.
Recall 01 v 199 000/front coil spring corrosion: dealer ; capitol ford; goldsboro, nc; phone# 919/735-8411 refused to do any repairs not until sign of defect/corrosion appeared on vehicle. Feel free to provide any further information concerning this matter.
Recall 01i007000; moisture and corrosion affecting front coil springs. Also, can affect strut bearings. Contacted dealer, and dealer stated all they have to do was to put shield around and check coil springs.
While driving, left front tire experienced a blowout, no specific tire information given, a year later, consumer receives recall 01s19 regarding the front coil springs corroding, possibly causing tire damage, consumer does not want this vehicle anymore.
Consumer contacted dealership for recall #01i007000 repairs, but dealership refused to repair vehicle. Please provide further details.
Steering column sticks, has to jerk steering wheels. Also vehicle pulls to the left. Consumer can hear a whistling sound on left side. Contacted dealer. Dealer kept vehicle for about one hour, and told consumer it wasn't anything wrong with vehicle.
Consumer took vehicle in to dealer for a recall repairs on front spring. Same day consumer received car back, there was a banging noise when consumer hit a bump. Consumer had not contacted dealer. Please provide any further informayion.
Faulty installation of left front spring guard that was on recall caused noise.
Consumer stated vehicle steers hard, dealer replaced the power steering pump.
Consumer took vehicle to repair shop because front tire tires were balled inside. Mechanic told consumer that upper ball joints and tire rod ends were defective. Consumer replaced them. There was no accident.
This van is 3 years old. Corrosion most likely caused the problem with strut rods & sway bar links. Obviously this manufacturer was not concerned with quality b/c of all these problems. The ford company will not reimburse me (my van is no longer covered by factory warranty) unless they issue a recall on any particular problem. I just don't understand why I would have all these problems with a vehicle that was less than 2 yrs old when the problems started. Maybe you can't help me, but I wanted to lodge a complaint.
Both front coil springs broke. The first one broke at 60,000 miles and cut the side wall out of the tire. The second one broke at 63,000 miles and cut the side wall out of the tire instantly. Both incidents occurred at slow speeds. If it would have occurred at highway speed, a roll over may have taken place.
While pulling vehicle out of garage vehicle dropped on driver's side. Tire was shredded. Also, this broke the strut. Vehicle was towed to dealer. Driver's side coil spring had to be replaced.*ak coil spring broke ripping the sidewall of the tire and bending the strut and strut mounting plate, dealer would not cover repairs and ford said they had no record of the problem. Nlm
While pulling out of driveway the coil spring broke. Also, spring punctured left front tire, and blew tire completely out. Consumer has contacted dealer.
While vehicle is in operation and making any type of turn, there is a loud "metal to metal" sound coming from front of vehicle. A private mechanic has replaced tie rod in an effort to repair problem. *ak
Consumer was traveling 15mph on a two lane ramp and heard something popped, and steering column was difficult to steer. She was able to pull over to shoulders, and noticed that a coil spring had fallen out and puntcured right tire. *ak consumer states left and right front coil spring was replaced.
Defect happened while normal backing out of driveway. Know of at least one other exact incident with another winstar in this area. No safety defec tmentioned.
While pulling out of a parking space, the front right spring broke. Had to have car towed to repair shop. I was told I needed to replace coil springs on both front sides. Repair could not be made on same day becasue ford is the only manufacturer of the spring and no one in town had the replacement springs. I had to rent a car for the weekend.
Driver noticed a noise in front end of the vehicle when making turns. This was due to front coil springs breaking. Needed new coil springs. *ak
Left front coil spring broke while the vehicle was parked. Dealer was notified, and informed consumer vehicle was out of its warranty, and any repairs would be at consumer's expense. *ak there was evidence of a flaw in the metal. 2-3 inches on each broken end of the coil spring was rusted.
Front right coil spring broke while consumer's daughter was driving at approximately 10 MPH. When coil spring broke, it caused front right tire to blowout. Consumer replaced original tire with a spare, resulting in spare being destroyed because of broken coil spring. *ak
Left front coil spring broke while vehicle was just starting to accelerate forward after backing out of a driveway. Ford dealership stated that spring had rusted, and this caused component to break.
While driving at 60 MPH severe vibrations occurs, causing safe handling of vehicle to become extremely difficult, cause unknown.*ak consumer states local dealer has tried various things such as tire balancing, alignment and changing all four tires but nothing has resolved the problem, local dealer stated that this particular vehicle has this problem and they dont know what to do to correct it.
Front coil spring broke. Local mechanick has noy seen a broken spring since the 1960"s. I know of other ford products that have had spring problems.
Front coil springs broke while driving 5mph. Noticed rubbing against tire which was becoming frayed. Took to dealership , and mechanic indicated that problem was definitely front coil springs, but did not replace them. Owner working with dealership.
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