Tl* the contact owns a 2000 ford windstar. While the vehicle was stationary, the rear axle rusted out and fractured without warning. Phil long ford of motor city in colorado springs, colorado was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was not included in the recall related to the failure due to its location in a dry state versus those that were only being covered in humid states. The contact was unsure of the federal safety agency campaign information for the recall. The failure mileage was 136,000.
2000 Ford Windstar suspension complaints
Page 2 of 13: complaints 11 to 40 of 356, newest first, as owners wrote them.
Broken rear axle
Rear axle of vehicle broke while driving. Rear axle had been 'patched' with reinforcement brackets under ford safety recall 10s13 and inspected under ford safety recall 15s27, but axle still broke. First symptoms were poor steering response (like tire pressure is low) at highway and city speeds, and then tire burning smell as the tire canted/tilted and rubbed against body. Reinforcement brackets prevented sudden separation of the axle, but still resulted in un-drivable vehicle. Ford indicates failure is not covered by recall warranty. Pictures attached.
Tl* the contact owns a 2000 ford windstar. While driving 5 MPH, the rear axle on the driver side failed without warning. The contact received a recall notification letter in september of 2016 for the federal safety agency campaign number: 15v608000 (suspension). On october 28, 2016, the vehicle was taken to a local dealer (hutch ford lincoln, 213 s mayo trail, paintsville, ky, 41240) where the vehicle was inspected and it was determined that the remedy did not need to be applied. The contact went to an unknown local dealer in pikeville, ky for a second opinion and to notify them that she observed that the vehicle had bounced and made an abnormal squeaking sound. The dealer informed the contact that because the first dealer marked the vehicle off from the recall list, that they could not inspect the vehicle free of charge. The vehicle was not diagnosed due to the fee. The manufacturer was not contacted. The failure mileage was approximately 153,000.
Tl* the contact owns a 2000 ford windstar. While driving various speeds, the vehicle experienced unintended acceleration and the ABS sensor indicator remained illuminated. As a result, the vehicle failed to accelerate properly. While the vehicle was undergoing routine service, the independent mechanic also discovered that the front driver side control arm was damaged and needed to be replaced. The cause of the failures was not diagnosed. The vehicle was not repaired. The manufacturer and local dealer were not notified. The VIN was invalid. The failure mileage was approximately 200,000.
Tl* the contact owns a 2000 ford windstar. While the contact's husband was driving at an unknown speed, the rear axle fractured without warning. The vehicle was towed to the dealer (benna ford roush superior located at 3022 tower ave, superior, wi 54880; (715) 394-8669) where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800‑392‑3673 and stated that the recall was repaired in may of 2016 and was closed. The manufacturer was made aware of the failure and provided case number: cas-12795007. The failure mileage was unknown.
Tl* the contact owns a 2000 ford winstar. The contact stated that the vehicle was taken to town and country ford in louisville, kentucky for the federal safety agency campaign number: 10v385000 (suspension). The mechanic noticed severe rust on the axle area of the rear suspension. The mechanic stated that this was a common occurrence and the co-pay recall was not performed because it expired in october of 2016. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 137,116.
I watched last night as my wife and kids were coming home on the parkway, the rear axel snapped in. Two and both tires just dangeling basically,we had a blow out also managed to get the2000 ford windstar lx off of the main road where I had to call several to companies and no one with a wrecker was able to help, so I called a toe company with a roll back, to get our van home then I found out abt the complaint hotline and the recalls after my wife and kids could have been killed, the vehicle was going straight,and the speedlimet wich was 45 MPH, when the axel just snapped in two pieces, and out of control she managed to slow down, my kids are 1 and 2, we want reinbursement for the van and the tow bill as this is a manufacturer defect
Tl* the contact owns a 2000 ford windstar. While driving approximately 25 MPH, the rear driver side tire suddenly shredded. Upon inspection, it was discovered that the driver side rear axle severed and made contact with the tire, which caused it to flatten. The vehicle was taken to liberty ford in parma, ohio where it was diagnosed that the rear axle would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no solution was offered. The contact indicated that the vehicle was repaired in 2011 per the federal safety agency campaign number: 10v385000 (suspension); however, the failure continued. The failure mileage was 199,000.
Tl* the contact owns a 2000 ford windstar. While driving approximately 25 MPH, the rear driver side tire suddenly shredded. Upon inspection, it was discovered that the driver side rear axle severed and made contact with the tire, which caused it to flatten. The vehicle was taken to liberty ford of parma, ohio where it was diagnosed that the rear axle would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no solution was offered. The contact indicated that the vehicle was repaired in 2011 per the federal safety agency campaign number: 10v385000 (suspension); however, the failure still remained. The failure mileage was 199,000.
Tl* the contact owns a 2000 ford windstar. According to the previous owner of the vehicle, the dealer stated that a manufacturer recall was completed by a dealer that was no longer in business (jack safro ford dealer). The previous owner reinforced the bracket, but did not replace the rear brackets. Shortly after driving over railroad tracks, the vehicle suddenly stalled and the rear wheels fractured from the vehicle. The vehicle was unable to be driven and was towed to an independent mechanic. The contact was informed that the rear axle cracked from the reinforcement brackets and parts needed to be replaced. The VIN was not included in a recall for the failure. The manufacturer recommended that the vehicle be taken to the dealer (napleton lincoln blue island, 2950 w 127th st, blue island, il 60406, (708) 385-4500) for diagnostic testing and repair. The failure mileage was not available.
Tl* the contact owns a 2000 ford windstar. While the vehicle was being repaired per the federal safety agency campaign number: 15v608000 (suspension), the dealer informed the contact that the rear axle was fractured and rusted through. The failure was caused by water seeping into the rear axle. The rear axle needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 158,000.
There was a recall on the rear axle, ford made it so that they didn't have to pay for it by putting it under the extended warranty program. This caused a hardship for me and I was unable to have it fixed. Now the rear axle broke while I was driving.
Tl* the contact owns a 2000 ford windstar. The contact received notification of a structure recall for the frame. The vehicle was taken to the dealer numerous times and the contact was informed that they would only inspect the frame. The dealer refused to replace the parts in compliance with the recall notification. The dealer stated that due to the condition of the vehicle, the frame and rear axle needed to be replaced. The manufacturer was notified of the failure and refused to provide a solution. The VIN, the federal safety agency campaign number, and failure mileage were not available.
Tl* the contact owns a 2000 ford windstar. While driving 30 MPH, the contact heard an abnormal noise coming from the rear driver side wheel. Upon inspection, the contact discovered that the axle had fractured. Prior to the failure, the rear driver side axle was repaired, but the failure recurred. The vehicle was not taken to a dealer or repaired. The manufacturer was made aware of the failure. The failure mileage was 190,000.
We purchased this car in october 2015 and shortly thereafter had to replace the rear axle. It happened again within the last 60 days while my teenage son was driving. Our mechanic told us of the recall and we have contacted ford and they have offered no assistance even though there are 16 other recalls on this specific year and model. Ford originally told us that someone was going to come and look at the car within 48 hours. When almost a week passed and we heard nothing, I again contacted them and was told that the recall was not in force. I was under the impression that once a recall is issued it is for the life of the car. I also feel that there should be something in place to make consumers of used car buyers more aware of the specific recalls and the potential hazards that may arise.
2000 ford windstar. Consumer writes in regards to axle broke in two pieces, while driving.
Tl* the contact owns a 2000 ford windstar. The contact stated that the frame was rusted and the sliding doors failed to secure. In addition, the fuel tank mounting brackets were rusted. The contact stated that the dealer refused to inspect the vehicle on three separate occasions. The vehicle was not diagnosed or repaired. The contact received the federal safety agency campaign number: 15v608000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 150,000.
Tl* the contact owns a 2000 ford windstar. The contact stated that the rear axle and brackets on the vehicle failed. The contact stated that in 2010, the vehicle was repaired under a manufacturers recall for the failure however, the federal safety agency campaign number: 15v608000 (suspension) was received in 2016 informing that the initial recall repair could have possibly been performed improperly. The contact was concerned that is the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash. The manufacturer was not notified of the failure. The failure mileage and VIN were unknown.
I have gotten several recall letters from ford about the rear axle. The first time they bolted brackets for the repair. I can't get my vehicle inspected because of this and to do so I have to pay $300.00 for a new axle which I feel being a recall it should be up to ford to take care of this matter. It is a major safety problem that could be deadly to myself and many others.
Took my van to ford because a radiator hose came off, $350 for part of a hose clamp. While there had the 3rd rear axle safety recall inspection, I don't think they did it, told me my van was a 16 year old junker not worth fixing. Replacement of non-structural steel rear axle was again offered for $300. I want the axle I paid for when I bought the van new, structural steel that meets safety and legal requirements, installed at no additional cost. How is it legal to allow these unsafe axles? Your site info is incorrect on this, the "safety brackets" do not keep the defective axles from breaking, they are to keep the wheels, when the axle does crack, from cantering out and jamming in the wheel wells, causing absolute total loss of vehicle control. Not acceptable. Replace axle. A number of recalls listed here were not sent or performed. In addition, after the first axle recall 6-8 years ago, I tried to trade the ford credit purchased vehicle in on a new 40k ford SUV, they offered me half of bluebook value, indicating ford's knowledge of the vehicles defects, and poor value. This recall, dealer told me my 16 year old van was junk and not worth fixing, charged $350 for part of a radiator hose clamp, got wrong part and stuck me with 4 extra days car rental at $250. After arguing with bredemann ford for 3 hours in 3 offices, they handed me a stack of invoices and pointed me to my van with the keys in and engine running. Manager called the next day and accused me of theft, threatening police action. I paid him by phone an called my attorney. I will sue these creeps.
Tl* the contact owns a 2000 ford windstar. The contact stated that an abnormal clicking sound emitted on the front passenger side of the lower control arm rear attaching bracket. The contact stated that upon inspection, it was noticed that the bolt was not being torqued correctly on the front lower control arm. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The vehicle was previously serviced under the federal safety agency campaign number: 12v194000 (suspension). The failure mileage was approximately 80,000.
Rear axle corroding and cracked. I live in kansas but work in missouri. Vehicle has same problem as identical vehicles recalled in missouri and rust belt states. Rear axle has rust and is starting to crack. Recall needs extended to kansas the federal safety agency campaign number 10v385000 extends to missouri but not kansas. Most of my driving in missouri where I work. However vehicle purchased in ks near mo border (kansas city area).
Tl* the contact owns a 2000 ford windstar. While driving various speeds, a popping noise emitted from the rear of the vehicle. Upon inspection, the contact discovered that the rear cross axle beam was fractured. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 110,000.
Tl* the contact owns a 2000 ford windstar. While driving 20 MPH, the contact heard a loud pop as if two tin cans were underneath the vehicle. The contact immediately pulled the vehicle over to the side of the road. The contact looked under the vehicle and noticed that the rear axle was corroded and fractured in half. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.
The rear axle on my 2000 ford windstar is cracked. There were two previous recalls on this issue and now a third. Ford wants me to pay $300.00 toward repair which I find unacceptable.
Tl* the contact owns a 2000 ford windstar. While driving approximately 65 MPH, the rear end of the vehicle was hanging. The vehicle was towed to a dealer where it was diagnosed that the rear axle fractured and needed to be replaced. The vehicle was serviced under the federal safety agency campaign number: 15v608000 (suspension); however, the contact was charged for the repair. The manufacturer was notified of the failure. The approximate failure mileage was 65,500.
Tl* the contact owns a 2000 ford windstar. The contact stated while taking the vehicle to get service under the federal safety agency campaign number: 15v608000 (suspension), the dealer wanted to charge the contact to get the rear axle replaced. The contact mentioned the dealer stated the brackets were properly installed however, the rear axle was cracked. The contact was unaware if the vehicle was included in the federal safety agency campaign number: 10v385000(suspension), 12v193000 (power train) and 12v195000 (suspension) due to the rear axle cracking. The manufacturer was not notified of the failure. The failure mileage was unknown.
9/1/2015 entering northern state parkway west went over bump/pothole rear axel suspension cracked and dropped also blew driver side rear tire. Van had to be towed to shop. Corosion on rear axel, brackets sealed to old axel,ford must reinforce axel. Axel recalled 2010/2011 must be refixed by ford.
My van has cracked rear and front axles and a broken sub frame. I was told by service manager steve gochenour ( when I dropped off the van) at the shawnee mission ford dealership in kansas, that these repairs, as well as any damaged caused by these defaults are fully covered under a ford recall, and would cost me nothing. They then called me a week later and said I had to pay them $300 for the rear axle. I would like your assistance in getting my $300 refunded from ford.
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