Ford Windstar power steering loss problems

Filed Oct 16, 2017 · Steering · 160,000 miles · MO

Tl* the contact owns a 1999 ford windstar. While driving 60 MPH, there was an abnormal popping noise and the power steering failed without warning. The vehicle was towed to sunset ford (11700 gravois rd, saint louis, mo 63127) where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that they would not repair the vehicle due to threats made by the contact and to have the vehicle towed from the premises. The manufacturer was notified of the issue and advised the contact to take the vehicle to another dealer. The failure mileage was 160,000.

Filed Sep 13, 2017 · Suspension · 250,000 miles · MI · fire

Tl* the contact owns a 2003 ford windstar. While driving approximately 8 MPH, the contact heard a loud noise and the odor of burning rubber was present. Also, the contact lost steering ability. The vehicle came to a complete stop. The contact exited the vehicle and noticed that the rear wheels were not lined up and the axle had fractured in the area where brackets had been installed by bay valley ford in saginaw michigan approximately 1 and 1/2 years ago. The vehicle was towed to hagan's ford in bay city, michigan where it was determined that it was normal wear and tear of the axle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 250,000.

Filed Oct 19, 2016 · Steering · 130,000 miles · NY

Tl* the contact owns a 2003 ford windstar. While driving 20 MPH, the power steering failed. There were no warning indicators illuminated. The contact took the vehicle to a local garage and the mechanic stated that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was notified. The contact was seeking reimbursement for out of pocket expenses. The failure mileage was 130,000.

Filed Jul 15, 2016 · Suspension · 164,000 miles · MN

Tl* the contact owns a 2002 ford windstar. While driving approximately 30 MPH and making a right turn, the rear of the vehicle exhibited excessive vibration. The vehicle was maneuvered to the side of the road with caution where it was detected that the rear driver side axle fractured. As a result, there was a slight loss of steering control. The vehicle was towed to the dealer where it was diagnosed that the rear axle assembly would need to be replaced. The VIN was included in the federal safety agency campaign number: 15v608000 (suspension); however, the remedy did not mention the replacement of the axle assembly. The manufacturer was not notified of the failure. The approximate failure mileage was 164,000.

Filed May 3, 2016 · Brakes, Steering · 97,000 miles · NY · crash

I came up to a stop sign, the entire front axle broke off the frame, I lost steering, brakes, had to slam it into park to stop. I ended up across the road. There was a recall in 2011 for the axle mount and ford decided it only needed a coating on it, 5 seconds later we would of been on the highway and killed. I emailed ford and they said the recall was still open, the ford dealer never closed it, so they won't help me. That is bull, the coated it and forgot to close it out, thats their fault, I can take pics if you want them.

Filed Nov 26, 2015 · Steering · 129,637 miles · KS · crash

Leaving parking lot at work my car fully accelerated, lost steering and crashed into steel post. Inspection revealed both rear engine cradle mounts were completely rusted through causing rear engine cradle to drag on the ground. Which caused loss of steering, full throttle and crashed right front of vehicle.

Filed Jul 27, 2015 · Brakes, Steering · 161,000 miles · IN

We wish to be contacted and have multiple issues to report. (1) odi request for information regarding engineering analysis ea10-007 sub frame and (2) issues of compliance with safety recall procedures and what we believe to be fraudulent and illegal actions. Space is inadequate but will try to summarize. Vehicle subframe failed at both passenger and driver side rear mounts and thereby caused separation of the steering components and complete loss of steering, loss of brakes, and loss of transmission control. The owner used the only means available to stop the vehicle by turning off the ignition key and 'riding it out.' subframe components and the engine/transmission had been in contact with pavement. Large portions of the subframe appear to be missing from the vehicle. The exhaust system was severed. The transmission linkage pulled away and as stated the steering components separated. What is believed to be the air bag cable became wrapped around the steering components. Vehicle was towed to a dealership which refuses to inspect, disclose, photograph, or allow to be photographed the massive damage while declaring the vehicle "repairable" and the "repairs have to be done." at issue are declarations that under the recall that "responsibility" rests with the owner and a "right to deny coverage." a demand that repairs be scheduled or the vehicle be towed from the car lot with a demand that a document be signed which amounts to a release and complete misrepresentation of the facts. The dealership has been told that we will lend no truth or validity to their forceful and manipulative demands, nor will we sign any document. It is our intent to destroy the vehicle. We have incurred multiple out of pocket expenses. In essence fraud and illegal acts, under the color of federal law are alleged. We desire to submit a written statement and request for investigation.

Filed May 3, 2015 · Steering, Suspension · 102,000 miles · NY · crash

Total sudden loss of steering the car went off the road totally out of control. No notification of recall subframe collapse. Entire steering parts destroyed and coolant leaked from engine this is incredible that no one was injured I was about to get on the highway!!!

Filed Jan 5, 2015 · 112,000 miles · MD

Work was performed on the sub frame of the 2000 ford windstar referenced above on april 16, 2012, as a result of a ford recall notice, number: 11s16. The recall description is as follows: "corrosion-related fractures of the front lower control arm rear attaching brackets and body mount attachments may occur. A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. A separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. Either condition could result in significant loss of steering control, increasing the risk of a crash." the work done on april 16, 2012 was performed by sheehy ford in gaithersburg, md. Who installed new brackets on the sub frame, to prevent the sub frame from breaking and/or eroding. At the time, there was a great deal of advanced rusting on the sub frame. On august 30, 2014, the car was taken back to sheehy ford, after loud knocking noises could be heard under the hood. Sheehy ford looked at the car, consulted with their technicians and reported back on september 4, 2014 that the sub frame had rusted through. The sounds coming from the car were due to the unstable sub frame, which holds the parts of the car in place. They also advised the car was unsafe to drive. After an additional review, sheehy ford concluded that the previous work in april of 2012 was sufficient to hold the sub frame. They have since held fast to their claim that no further "programs" are available to be able to repair the current problem of a rusted sub frame in the car. A complaint was also made through ford motor company customer service center. They took the complaint and provided a case number of: 5190828l6x2x4x, but ultimately their decision is the same as sheehy: no other programs are available to cover the cost of any additional repair to the car. 1/5/15.

Filed Jul 14, 2014 · Body, Engine · 236,000 miles · NJ · crash

While backing out of my driveway the subframe fell out of my vehicle causing the throttle body to open all the way dropped out of reverse and went into drive lost steering ,lost brakes jammed vehicle into park to stop 1 foot from telephone pole. Had vehicle towed to ford took 1 week to here anything from them ,was told I could not have a rental or loaner vehicle while they had my car. Called ford customer service line was told I could only get rental car for 1 day for subframe and 1 day for rear axle recall , as of 7/14 2014 was told I would maybe have my vehicle back by next week after ford evaluated my car for repairs. I did not receive a phone call from ford dealer until 7/14/2014.