I bought a brand new 2014 genuine stella scooter from a dealer in california. For the first 30 days I owned the bike it broke down 4 times due to the ecu unit. It was in the shop 21 days of the first 30 days I owned it. The dealer I bought it from eventually found out the problem and was able to fix it. I contacted genuine in chicago multiply times and was always brushed off. During those first 30 days I was stranded in different places in la for hours at a time. The tow service membership they offer doesn't let you tow within 7 days of your last tow, aka I paid for a lot of towing. Overall these are unsafe and unpredictable scooters.
The worst 2014 Genuine Scooter Stella problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical1
Problems by type
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- Electrical1
Recalls 1
Electrical system: ignition: module
- What is wrong
- Genuine Scooters, LLC (Genuine) is recalling certain model year 2014 Stella 125 Automatic scooters manufactured December 2013 to March 2014. The affected scooters may have a faulty engine control unit (ECU) which can cause the engine to stall without warning.
- Risk
- If the engine stalls while the scooter is being ridden there is an increased risk of a crash.
- Remedy
- Genuine will notify owners, and dealers will replace the ECU with a new one, free of charge. The recall began on August 29, 2014. Owners may contact Genuine customer service 1‑773‑433‑1311.
Recall number 14V408000 · Recall details
Technical service bulletins for the 2014 Genuine Scooter Stella 1
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2014 Genuine Scooter Stella owners say
Most recent owner complaints, unedited.
Compare the 2014 Genuine Scooter Stella
Other model years
20132014
Questions about the 2014 Genuine Scooter Stella
Is the 2014 Genuine Scooter Stella reliable?
Owners have filed 1 complaint about the 2014 Genuine Scooter Stella, fewer than a typical Stella model year.
What is the most common problem with the 2014 Genuine Scooter Stella?
Electrical system, with 1 complaint.
How many recalls does the 2014 Genuine Scooter Stella have?
1 recall, covering electrical system.
Was there a recall on the 2014 Genuine Scooter Stella electrical?
Yes, 1 recall: 14V408000. Check your VIN to see if your car still needs the free repair.
VIN decoder
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Buying a used 2014 Genuine Scooter Stella?
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