The contact owns a 2012 GMC Acadia. The contact stated that while the vehicle was parked, after pressing the liftgate button the liftgate raised and crashed down independently after several seconds. No warning lights were illuminated. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 189,352.
2012 GMC Acadia body problems
42 complaints (14% of all complaints for this car). Typical mileage when it fails: 60,735. 1 crash reported.
- owner complaints
- 42
- of this car's complaints
- 14%
- typical mileage
- 60,735
- crashes
- 1
- recalls
- 1
Which part fails
- Body24
- Body: hatchback/liftgate9
- Body: hatchback/liftgate: hinge and attachments4
- Body: hatchback/liftgate: support device/strut2
- Body: tailgate1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
GMC Acadia body problems in other years
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
- Risk
- If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
- Remedy
- GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1‑800‑521‑7300, Chevrolet customer service at 1‑800‑222‑1020, GMC customer service at 1‑800‑462‑8782, and Saturn customer service at 1‑800‑553‑6000. GM's number for this recall is 15240.
Recall number 15V415000 · Recall details
What 2012 GMC Acadia owners say
Most recent owner complaints, unedited.
The contact owns a 2012 GMC Acadia. The contact stated that while reversing, the liftgate unexpectedly opened, even though the liftgate was properly closed. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
The contact owns a 2012 GMC Acadia. The contact stated that while the vehicle was parked, the liftgate independently unlatched and fell midway down, and then independently closed and latched. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 187,000.
The back seat driver's side door shut with such impact as to amputate the finger from an adult. Vehicle was parked on incline when front driver's side door shut, the back door also shut. There were no safety features to protect fingers from the hinge side of back door. The force of the door slamming and lack of any space between the hinge side of the door and its frame caused my middle finger from the top knuckle up to be cut off completely thus amputated from hand.
The contact owns a 2012 GMC Acadia. The contact stated while driving 60 MPH, the liftgate lamp detached from the vehicle. No warning lights were illuminated. After a visual inspection, the contact observed that the adhesive had severely deteriorated. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 175,000. The VIN was unavailable.
Incomplete recalls
The contact owns a 2012 GMC Acadia. The contact stated the rear hatch door would close independently. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 114,000.
The contact owns a 2012 GMC Acadia. The contact stated while the vehicle was parked in the driveway and the contact and his wife were taking groceries out of the vehicle, the rear liftgate suddenly fell and hit the contact’s wife on the back of the head. The contact’s wife had a severe headache with dizziness. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the liftgate struts failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 97,000.
The power liftgate suddenly collapsed while I was standing underneath it. It dropped on top of my head pretty hard as it was a sudden drop of the liftgate. My safety was/is at risk and has caused injury to my head. Currently experiencing headaches. As condition progresses, I will be seeking medical attention. It is available for inspection. I have recorded a video of the problem. The problem is recurring and reproducing. I have not taken it to a dealer or independent service center today (9/13/2021 date of incident) as the weather is bad in my area (experiencing high rain and winds from a tropical storm). I will have it taken in on 9/14/2021. The vehicle has not been inspected by anyone. There were no warning indicators or other symptoms prior to the initial collapse.
The back life gate does not stay open. It will automatically open with press of button: however, it will not stay open and will fall down fast without any indication. It is very dangerous.
Questions about the 2012 GMC Acadia body
Does the 2012 GMC Acadia have body problems?
Owners have filed 42 complaints about the body of the 2012 GMC Acadia, 14% of all its complaints.
At what mileage do 2012 GMC Acadia body problems start?
The typical (median) mileage in owner complaints is 60,735 miles.
Was there a recall on the 2012 GMC Acadia body?
Yes, 1 recall: 15V415000. Check your VIN to see if your car still needs the free repair.
What year does the GMC Acadia have the most body problems?
The GMC Acadia model years with the most body complaints are 2008 (87 complaints), 2007 (44 complaints) and 2012 (42 complaints).
Other 2012 GMC Acadia problems
Steering 46Transmission 43Electrical 41Engine 37Airbags 33Fuel system 24Lights 21Visibility 12Driver assistance 11Acceleration 10Brakes 8Seat belts 8Suspension 6Seats 5Wheels 3Locks 1Tires 1
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