2007-2012 Buick Enclave, Chevrolet Traverse and others recall: hatchback/liftgate

General Motors LLC reported this safety recall on June 30, 2015. It covers about 691,144 vehicles.

vehicles affected: 691,144
reported: Jun 30, 2015
owners notified: Nov 15, 2016
related complaints: 499

Structure: body: hatchback/liftgate

What is wrong: General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Risk: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1‑800‑521‑7300, Chevrolet customer service at 1‑800‑222‑1020, GMC customer service at 1‑800‑462‑8782, and Saturn customer service at 1‑800‑553‑6000. GM's number for this recall is 15240.

Recall number 15V415000

Affected vehicles

Buick Enclave 2008-2012 2008 2009 2010 2011 2012
Chevrolet Traverse 2009-2012 2009 2010 2011 2012
GMC Acadia 2007-2012 2007 2008 2009 2010 2011 2012
Saturn Outlook 2007-2010 2007 2008 2009 2010

Owner complaints about the same problem

Owners of these vehicles have filed 499 complaints about body problems.

2009 Buick Enclave 2010 Buick Enclave 2011 Buick Enclave 2012 Buick Enclave 2009 Chevrolet Traverse 2010 Chevrolet Traverse 2011 Chevrolet Traverse 2012 Chevrolet Traverse 2009 GMC Acadia 2010 GMC Acadia 2011 GMC Acadia 2012 GMC Acadia

Questions about recall 15V415000

Is there a recall on the 2007-2012 Buick Enclave, Chevrolet Traverse and others hatchback/liftgate?

Yes. Recall 15V415000, reported on June 30, 2015, covers about 691,144 vehicles.

What is the fix for recall 15V415000?

GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1‑800‑521‑7300, Chevrolet customer service at 1‑800‑222‑1020, GMC customer service at 1‑800‑462‑8782, and Saturn customer service at 1‑800‑553‑6000. GM's number for this recall is 15240.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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