Tl* the contact owns a 2013 gmc terrain. While the vehicle was parked in the driveway, the rear window exploded and the glass shattered. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 100,000.
2013 GMC Terrain visibility complaints
Page 2 of 3: complaints 11 to 40 of 54, newest first, as owners wrote them.
Tl* the contact owns a 2013 gmc terrain. The contact received a recall notification for the federal safety agency campaign number: 16v582000 (visibility) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2013 gmc terrain. Consumer writes in regards to no remedy available to repair windshield wiper ball joints high corrosion/wear recall notice. *smd updated 04/10/2017
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility/wiper). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Windshield wiper recall general motors is stalling recalled windshield wiper repair causing safety concern for my granddaughter.
Tl* the contact owns a 2013 gmc terrain. The contact received a notification of the federal safety agency campaign number: 16v582000 (visibility); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
1 year ago I was driving in torrential rain and my wipers stopped giving me zero visibility doing 60 in the fast lane of a major highway causing me to swerve off the road and land in a ditch. Luckily no one was hurt. I complained to gmc but nothing was done. I took to dealer and had wiper ball joint replaced and wipers. Yesterday, 1 year and 2 months almost to the day- my wipers gave out again while driving in rain and hail. I do not feel safe in this vehicle and am disgusted with gmc's response to this deadly misfunction.
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility/wiper) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available. Updated 05/17/17*lj updated 06/09/17
Takata recall - as I was driving to work on a local road it started to rain one morning. I flipped the switch to turn on my wind shield wipers and they would not move. The next day I went to the dealership and they said it might be an electrical problem and that it would cost a ton of money because they would have to take parts off in order to get to the wipers to see what was causing the wipers to not work. They just did not move at all. I received a recall letter in september of 2016 for the wipers saying that there was a defect. I took my terrain back to the dealership and told them there was a recall. They looked it up and saw that it was indeed a recall but that gmc had not figured out how to fix it. They said I needed to wait for another letter. I have been checking the website every month to see if the recall has been updated and it has not. Now its february 2nd of 2017 and there is still not a second letter explaining how to fix the defect or the parts to fix it with. When you flip the switch to turn on the front wipers they do not move, but you can hear the motor for it going. The wipers in the back works, just not the front.
Notified of recall relating to windshield wipers in sept 2016, but manufacturer still has not fixed vehicle because parts not yet available. Vin is [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving on a busy highway during torrential downpours, my 2013 gmc terrain's windshield wipers became immediately inoperable with no warning. The wipers went off the side of the car & immediately put myself & children in danger. I was in the left passing lane & immediately put my hazards on & opened the window trying to look out because it's was evening traffic commute time. I was able to pull over in a very unsafe location putting myself & children at risk, but had no choice due to the high traffic volume & concrete construction barriers on both sides. I came home & googled what the issue can be, only to find there is a recall but there is no remedy for this at the present time. The recall is 2013 visibility: windshield/wiper washer:motor. The federal safety agency campaign # 16v582000 (summary: general motors llc (gm) is recalling certain model year 2013 chevrolet equinox and gmc terrain vehicles. In the affected vehicles, the ball joints in the windshield wiper module may corrode and wear over time, possibly resulting in one or both of the windshield wipers becoming inoperative. Consequence: inoperative windshield wipers may reduce the driver's visibility, increasing the risk of a crash. Actions: the remedy for this recall campaign is still under development. An interim notice was sent to owners on september 8, 2016. Owners will receive a second notice when the remedy becomes available. Owners may contact chevrolet customer service at 1‑800‑222‑1020 or gmc customer service at 1‑800‑462‑8782. Gm's number for this recall is 25302. For detailed information & supporting documents, see the official the federal safety agency page concerning recall #16v582000 )I was able to cry to aaa about how unsafe I was & they immediately sent a driver to tow me home.
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
While driving in the rain, my windshield wipers stopped working. Gm has acknowledged the recall and is yet to have a remedy. This concern was known as of 8/16 and nothing has been done about it. I have contacted gm and was told that they do not have a remedy yet.
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 gmc terrain. The contact received a safety recall notice for the federal safety agency campaign number: 16v582000 (visibility) at the end of august the part for the recall remedy was not available. While driving in the rain, the vehicle experienced the same failure listed in the recall. The dealer wanted the contact to pay for the repair and get reimbursed when the part arrived. The contact was not satisfied with this solution. The manufacturer was notified of the failure. The approximate failure mileage was 48,000. Updated 05/31/17*lj updated 08/15/2017
Tl* the contact owns a 2013 gmc terrain. While driving in the rain, the windshield wipers suddenly malfunctioned and stopped operating. The vehicle was taken to an independent mechanic who diagnosed that the wiper ball joint mechanism was faulty. The failure was repaired, but recurred. The manufacturer was notified of the failure and confirmed that the VIN was included in the federal safety agency campaign number: 16v582000 (visibility); however, the parts needed to repair the failure were not available. The VIN and failure mileage were unavailable.
While driving in the rain on a highway, the windshield wipers stopped working & I had to pull over to avoid a crash. Had the wipers inspected at gmc facility & was told that it was due to wiper transmission failure. I only have 77,000 miles on the car.
Tl* the contact owns a 2013 gmc terrain. The contact received a recall notification for the federal safety agency campaign number: 16v582000 (visibility). The part needed was unavailable to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 gmc terrain. While driving approximately 70 MPH in the rain, the windshield wipers suddenly stopped operating. The vehicle was taken to the dealer where it was diagnosed that the windshield wiper transmission was faulty and needed to be replaced. The contact stated that the failure was identical to the federal safety agency campaign number: 16c582000 (visibility/wiper). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 103,000.
Tl* the contact owns a 2013 gmc terrain. The contact stated that while driving approximately 50 MPH, the windshield wipers detached from the vehicle. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility) however, the remedy was not available. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect. The VIN was not available. Updated 02/15/2017*ct the consumer stated the windshield wiper transmission arm ball joint separated at the wiper motor. Updated 02/22/17.
Tl* the contact owns a 2013 gmc terrain. The contact received a notification of the federal safety agency campaign number: 16v582000 (visibility); however, the part to do the repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 gmc terrain. While driving 35 MPH, the windshield wipers seized without warning. The contact stated that the weather was bad at the time of the failure. The vehicle was not diagnosed or repaired. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility,wipers). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 70,000. Vin tool confirms parts not available.
Tl* the contact owns a 2013 gmc terrain. The contact received notification of the federal safety agency campaign number: 16v582000 (visibility); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving in the rain and using the windshield wipers, the wipers failed without warning. The contact stated that the windshield wipers stalled in mid motion and remained in the middle of the windshield. The contact had the vehicle towed home. The approximate failure mileage was 58,000. The manufacturer was made aware of the failure. Vin tool confirms parts not available.
Have not been notified for replacement or recall
Tl* the contact owns a 2013 gmc terrain. The contact received a recall notice for the federal safety agency campaign number: 16v582000 (visibility). The contact stated that the parts needed for the recall remedy were still not available and the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Driving on the expressway during a very hard rain and my wipers stopped working had to quickly pull over because I couldn't see found out shortly afterwards there's a recall on ball joint on wipers but so far there is no fix for the problem in the meantime I can only drive my automobile when its not raining or snowing I don't want to repair on my own out of pocket and wait forever for a reimbursement from general motors I'm not sure of exact date this happened but its been several months this is unacceptable.
2013 gmc terrain. Consumer writes in regards to reimbursement for windshield wiper module recall repairs. *smd the consumer stated prior to receiving the recall notice, the windshield wipers stopped working. The consumer stated the vehicle was a lease, and has since turned it in.
Tl* the contact owns a 2013 gmc terrain. The contact received a recall notice for the federal safety agency campaign number: 16v582000 (visibility). The contact stated that the parts needed for the recall remedy were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
I was driving on highway in the rain. Wipers were on medium speed and the wipers just stopped working.
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