My 2019 GMC Terrain has a faulty back up camera system. It shows a blue screen that says Service rear view camera system, This has been a faulty system for years until it finally stopped working completely. I have researched the issue and have discovered this is a known problem. There was a Service Bulletin 19-NA-076 dated April of 2019. Why has there not been a recall for this safety issue?
2019 GMC Terrain: backup camera failure
14 of the 187 complaints about the 2019 GMC Terrain describe backup camera failure.
- owner complaints
- 14
- of this car's complaints
- 7%
- recalls
- 0
Is there a fix? 147 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
The backup camera in our 2019 GMC Terrain stopped working one day - has blue screen and says Service Rear Vision System - so we’ve been driving a year with no backup camera. The dealership wants almost $1000 to fix this issue. And this issue seems to be very common in 2018-2020 Terrains. We bought the vehicle in December 2023
Back up camera just started showing a blue screen with message that stated service back up camera. No accident, has not been to dealership. Just started 8/15/2025. No warning given.
Back up camera service notice.
The contact owns a 2019 GMC Terrain. The contact stated that while reversing, the rearview camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2019 GMC Terrain. The contact stated that while in reverse(R), the back-up camera failed to operate as needed with the display screen displaying a blue image. The "Service Rear Vision System" message was displayed on the instrument panel. Neither the dealer nor the manufacturer was notified about the failure. Upon further investigation, the contact related the failure to Technical Service Bulletin: 19-NA-076. The vehicle was not repaired. The failure mileage was approximately 88,000.
Backup camera stopped working, giving me a blue screen
The contact owns a 2019 GMC Terrain. The contact stated that occasionally while the vehicle was shifted into reverse, the back-up camera failed to display an image behind the vehicle as intended. The contact stated that the display screen turned blue. The local dealer was contacted, but the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to Technical Service Bulletin: 19-NA-076. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
When I’m reverse screen shows blue and message says “service rear camera system” I purchased this car NEW in 2019 and warranty just expired. I have read so many forums with this being a common problem with gmc. Why this isn’t covered and over $600 coming out of my pocket to fix it is ridiculous. This is a safety issue and gmc flaw and should be corrected/covered by them.
When I place the vehicle in reverse, my backup camera is not working, resulting in a blue screen with a message to have the camera serviced. Per the GMC dealership, this is a common problem with many of the newer GM vehicles and is a safety item due to not having a clear view of what is behind me. I purchased this safety feature and it not working.
A couple weeks ago I got in my 2019 gmc terrain and shifted into reverse and my back-up camera was not working. It was a blue screen that said "service rear vision system". A couple days later it started working again. My car sat for a wk and I got in it on may 28 to help my daughter move and it wasn't working again. This is a serious safety issue not only to me, but to anyone (like my grandkids) or anything behind my car as I'm backing up, especially if I cannot see them.
Rear camera turned to blue screen at 37,000 miles. Module died.
Service bulletins that may apply
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- This service bulletin provides repair information to correct a customer concern of Vehicle Will Lock and...
- This service bulletin provides repair information to correct a customer concern of No Crank, No Start,...
- This service bulletin provides repair information to correct a customer concern of Vehicle Will Not Lock...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using...
Related recalls
No recalls on record for this model year.
Questions about the 2019 GMC Terrain backup camera
Is backup camera failure a common problem on the 2019 GMC Terrain?
14 of 187 owner complaints about the 2019 GMC Terrain (7%) mention backup camera failure. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 GMC Terrain?
There are 0 recalls and 147 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 GMC Terrain
Check engine light 30Engine failure 14Brake failure 13Loss of power 12Stalling 11Jerking 8Slipping 7Won't shift 7Spongy pedal 6
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