GMC Yukon XL backup camera problems

Filed Sep 9, 2026 · Seats · NY

Computer screen is black 90% of the time. During this vehicle has no back up cameras, no control of air conditioning, no control of heat or defrost, no heated seats, no mapping system, no vehicle safety display of tire pressure, oil life, brake life, no ability to control radio. These features cannot be turned on with manual push buttons as they are controlled thru the computer screen. 2 complaints to GMC have resulted in them stating they have no fix as it is a software issue. They have refused dealer request to replace the computer. As a [XXX] with health issues, the vehicle has sat parked due to no air conditioning. With NNY winter weather approaching, vehicle is unsafe without heat or defrost. Vehicle was purchased on XXX and problem was immediate. I find it amazing that GMC has had 9 months to resolve and they do not have a single competent software engineer! GMC case #XXX issued on XXX6. Buy back denied as GMC states it does not meet NYS Lemon law because vehicle is drivable. I disagree as I feel it is unsafe. GMC case # XXX opened on XXX. On XXX I was notified by phone from GMC that Tech case was being closed as they have no way of repairing. Again, requested new computer but was immediately denied as they continue to use software excuse. GMC rep. stated it is my responsibility to periodically contact a GMC dealership to see if a repair is available. All GMC correspondence has been by phone as they will not put anything in writing. Meanwhile I have an $ 80,000 vehicle that I feel is unsafe heading into snow and cold. NYS AG complaint was a waste of time as they determined I should hire an attorney and take GMC to court. I do not want to risk my safety or anyone else on the road. Common sense tells me if my home computer had a blank screen, I would have to replace it! On XXX I left vehicle at NYE GMC in [XXX] for 5 days. They confirmed there is no fix, they confirmed screen is black majority of the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 1, 2026 · Driver assistance · NV

On my 2023 GMC Yukon, XL the infotainment screen freezes and you have no access to any vehicle information, including rearview camera. This issue appeared three months after I purchased a vehicle in 2023 and was taken to the dealership confirmed the issue, but said the resolution was to do a hard reset on the infotainment center. After driving the car for three years and taking the advice of the dealership and resetting the infotainment center every few weeks, the problem escalated and started freezing up at least once a week to eventually doing it every day and the heart reset wouldn’t always work the first time. Dealership eventually confirmed it was a defective radio module. This is a very large vehicle and the rearview camera is an essential necessity to avoid collision.

Filed Jun 29, 2026 · Electrical · MI

The large central infotainment touchscreen (which controls climate control/AC, navigation/maps, audio, backup camera, and all primary vehicle functions) has repeatedly failed by going completely dark/blank without warning on my 2026 GMC Yukon Denali XL purchased new on [XXX]. The screen has gone dark on three separate occasions. First failure occurred prior to [XXX]; vehicle was taken to Champion GMC (7885 W Grand River Rd, Brighton, MI 48114) for repair and returned to me. The screen failed again shortly after. Second repair attempt was made on 06/22/2026; vehicle was returned and the screen failed again immediately. The vehicle is currently at Champion GMC for a third repair attempt as of 06/29/2026. Safety risk: Loss of the screen eliminates access to the backup/rearview camera, speedometer display, climate controls (heat and AC), navigation, and warning indicators — all while operating the vehicle. There is no warning, message, or dashboard indicator prior to each failure. The screen goes dark suddenly and without notice. The problem has been confirmed and repair attempted three times by Champion GMC. The vehicle has not been inspected by police or insurance representatives. The component is available for inspection upon request, as the vehicle is currently at the dealership INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 4, 2026 · Engine · PA

Purchase this Vehicle November 1st 2025 as a GM certified used vehicle. Had several issues with the camera system including the backup camera. Would go offline and not be usable for days. Vehicle went back to shop several times for this with no resolution. Now February 18th 2026 at approximately 630PM EST (after sunset) on the way into work traveling on the highway the engine lost power and engine shutdown. Vehicle shifted into neutral with the indication to press the start button in order to shift into Drive. This cause all of the lights to shutdown when it tried to start the engine. I was barely able to pull this over to the shoulder before I lost forward motion. Narrow shoulder. Tried to restart again with the same results. Call towing company. They attempted to jump start vehicle. Same results. All power shutdown. Truck was loaded onto flatbed and towed to dealership. Dealership states bad battery. Got authorization to replace battery from the dealer in which I purchased the truck. hey attempted to start and then it burned out the main fuse. They determined that the engine had seized and they were going to replace the engine. I looked up to find that GM had performed the engine oil replacement procedure in June of 2025. This vehicle is listed in the "recall" for defective L87 engines. Clearly changing the oil had no effect to remedy the issue. I have no faith that the new engine will not fail the same way this one did.

Filed Apr 5, 2026 · Driver assistance, Visibility · TN

In the 2026 Yukons, almost all physical buttons have been replaced by the giant center touchscreen. When starting my vehicle, about a third of the time the screen will not come on, and can’t be turned back on by any means. It will randomly come back on after a few more trips/restarts. This renders several critical systems inoperable. All HVAC does not work, defrosters aren’t available, back up cameras and parking assist is not available, and control of any navigation functions or options (ie heated/cooled seats) are not possible. There are no physical buttons for these items, so there are no other options. Voice commands do not function properly when the screen is black, so no option there. After my third visit to the dealership and an open case with GM, they are finally authorizing a screen replacement. We will see if this fixes it. However, my previous explanations from GM pointed to a nebulous future software release, with no date or detail.

Filed Feb 9, 2026 · Engine · CO

On 12/22/2025 I took my 2023 GMC Yukon in for the L87 recall. After receiving information that my vehicle passed the recall they told me that the oil would be change to from OW-20 to OW-40 and that my oil changes would go up in price (double the price) due to the oil being a high performance oil. On 01/05/26 exactly two weeks and 616 miles later our engine and lights completely stopped working while driving it on the road!!! The vehicle would not start or switch into neutral so we could get the vehicle off the road due to blocking traffic! The vehicle was towed the GMC dealership and had to have a new engine replacement. We were out of our vehicle for 31 days. Now our vehicle rear view camera guidelines have stopped working and now have to put that under warranty claim.

Filed Sep 29, 2025 · FL

The rear view camera is not sufficient for full time use. The camera is positioned too low and during times of dawn/night/dusk if a truck of similar size pulls up behind you, your camera is completely blinded by headlights. Leaving you unable to see anything in the rear view camera. This is a serious safety concern as you are unable to see if anyone is approaching your vehicle to cause you harm. The low camera placement also does not allow for an acceptable/comparable view as using the rear view mirror. The zoom does not pull out far enough to see multiple lanes of traffic and even during the daylight, if someone is approaching the vehicle to cause you harm, it would not be visible. The camera placement only allows you to view the front grill or hood of the vehicle behind you.

Filed May 16, 2025 · Electrical · FL

Rear view camera fails to display on screen when vehicle is shifted to reverse. Failure remains during the remainder of ignition on cycle. The failures does not generate system error codes. Dealer service unable to diagnose failure

Filed Mar 31, 2025 · Electrical, Engine · FL

Reported electrical issues beginning one month after purchasing the vehicle. I reported issues for the first year including the running boards not working, entertainment system not operating, hard engine restart/stalling and the reverse camera not engaging. February 2024 the car was driving down the highway and a loud noise began in the engine. Entire car stopped running. Placed in the shop for 29 days to replace the engine, battery, computer, and other items. The next day engine began to stall again. Monday at 10am the car stalled again and was unable to be turned back on. Car was then taken for another 15 days fuel injectors, spark plugs and other items changed. Again received the car back and had issues with stalling and engine revving issues. Turned into dealership and bought another GMC Yukon. GMC refused to admit an issue and refused to help.They only changed out the initial engine and paid for the rental. Car under full warranty for manufacturer plus maintained my extended warranty. Reported to BBB.

Filed Dec 19, 2024 · TN

Backup camera inop. I took it to dealer for repair and they said they could not repair due to age and parts availability.