Please see attachment named "RV axle and frame issues for the federal safety agency" for detailed account of what happened. The answers to the specific questions are below. •What component or system failed or malfunctioned, and is it available for inspection upon request? The Dexter rear axle bent and Lippert Frame cracked on the rear axle above the shackle points causing the tires to wear unevenly prematurely ending the tire life. •How was your safety or the safety of others put at risk? The structural integrity of the camper is now compromised creating a potential to cause unwarranted catastrophic damage to myself and others. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, only our RV dealership and passed NYS inspection in October 2020 for the 2021 year before the major problems were known. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Uneven tire wear was the first noticeable symptom in late summer of 2020.
The worst 2019 Heartland Sundance problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body1
Recalls 3
Equipment: recreational vehicle/trailer: lpg systems
- What is wrong
- Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
- Risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- Remedy
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1‑877‑262‑8032.
Recall number 21V428000 · Recall details
Electrical system: wiring
- What is wrong
- Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Bighorn Traveler, 2016-2020 Elkridge, Elkridge Ex, 2019-2020 Milestone, 2017-2018 North Peak, 2016-2017 Oakmont, 2017-2020 Pioneer FW, 2016-2018 Prowler FW, 2017-2019 Sundance and Sundance XLTFW trailers. The A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat.
- Risk
- Overheating of the connection can increase the risk of a fire.
- Remedy
- Heartland will notify owners, and dealers will correct the electrical connections, free of charge. The recall began on September 5, 2019. Owners may contact Heartland customer service at 1‑877‑262‑8032. Heartland's number for this recall is 99.01.47.
Recall number 19V525000 · Recall details
Visibility
- What is wrong
- Heartland RV (Heartland) is recalling certain 2019 Heartland Elk Ridge, Milestone, Elk Ridge Express, Pioneer, Sundance, and Sundance XLT fifth-wheel recreational trailers. The forward reflectors on one or both sides may not have been installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- If the reflectors are missing, the trailer may have reduced visibility to other drivers, increasing the risk of a crash.
- Remedy
- Heartland will notify owners, and dealers will install the missing reflectors, free of charge. The recall began December 26, 2018. Owners may contact Heartland customer service at 1‑877‑262‑8032. Heartland's number for this recall is 99.01.43.
Recall number 18V852000 · Recall details
What 2019 Heartland Sundance owners say
Most recent owner complaints, unedited.
After purchase noticed propane line mounted under frame exposing line to road debris could cause explosion.should be in frame
Compare the 2019 Heartland Sundance
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Questions about the 2019 Heartland Sundance
Is the 2019 Heartland Sundance reliable?
Owners have filed 2 complaints about the 2019 Heartland Sundance, close to a typical Sundance model year.
What is the most common problem with the 2019 Heartland Sundance?
Body and structure, with 1 complaint.
How many recalls does the 2019 Heartland Sundance have?
3 recalls, covering equipment, electrical system and visibility.
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