The infotainment system is ghosting. It changes and blanks out the screen randomly or when a phone call is received. It also will constantly beep when changing or shutting off the radio. This has been a known issue for Honda since 2017 and affects 2017-2023 Accords and Pilots. The dealer confirmed the issue through diagnostics but said Honda has no plans at this time to solve the problem. Also, the iPhone charger has never worked in the car and the Service Department at Serra Honda in O'Fallon, Illinois said there are no plans for Honda to fix the problem. These issues need to be corrected and the owners financially compensated for features that do not work and were sold to consumers knowingly by the manufacturer.
Honda Accord Hybrid screen failure problems
13 of the 740 owner complaints about the Honda Accord Hybrid describe screen or infotainment failure, most of them for the 2022 model year.
- owner complaints
- 13
- worst model year
- 2022
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
- 20241
- 20231
- 20226
- 20211
- 20191
- 20172
- 20151
Often reported together
What owners say
Vehicle entertainment system experiences phantom touches that changes or turns off navigation, makes calls, flashes between applications, is unresponsive to touch etc. This is very distracting at best since the screen can be flashing while driving. Also it can be dangerous as it can stop navigation while in route. This happens/has happened radomly for at least two years on my vehicle. Honda refuses to acknowledge that this is a problem. It is all over message boards and has been for several years. For example: https://www.driveaccord.net/threads/2021-touring-infotaiment-glitching.568213/ and https://www.reddit.com/r/10thgenaccords/comments/1eh9b7b/screen_ghost_touching_and_more/
Purchased my car brand new. Within 1.5 years I've had to have 2 steering racks replaced and another component replaced within the steering column. Currently my lane keeping assist problem is on and I'm waiting to get appt confirmation from the service dept manager. My infotainment center went black and quit working and had to be replaced a little over a year after purchasing the car. The paint began peeling off my front bumper within 6 months of purchasing the car. I'm currently dealing with the Honda I purchased from to try to come to a resolution of this issue since I don't want my brand new car to have a bumper repainted and possibly not match and have it show up on a carfax report. Also have what the dealership calls "fisheyes" under the clear coat of the factory paint. Approx 20-25 spots on my entire car. The dealership said they could "buff" the places but shouldnt have left the factory in that condition. The body shop that Honda sent me too said once they started buffing on the "fisheyes" that they couldn't guarantee that the buffing of the spots would correct the issue or if they would need to repaint which I'm not ok with since it is a brand new car and paint might not even match the rest of the car. Also', I should add that all the maintenance and repairs have been completed at the dealership where I purchased my car brand new.
The infotainment screen glitches out and selects options on the screen without human interaction. Whenever it starts doing this screen input disables making the screen extremely distracting while driving. During one of my trip, while I was driving on the highway, the screen started going crazy on it's own. First it cancelled my directions from google maps and kept switching out the screen to different apps by clicking on it's own. It was so distracting I had to pull over and turn off the car to reset the screen. It happens randomly so it's nearly impossible to reproduce to get it repaired under warranty.
The head unit touch screen in the car continuously beeps and glitches, sometimes turning on the radio, inability to adjust volume, and is presenting a risk as it is a serious distraction while driving the vehicle. There is no option to turn the head unit off itself without removing it from the vehicle.
Touchscreen glitches by itself, clicking randomly on the screen and is unresponsive to touch. It started after 2 years of use after purchasing new, and has not resolved. Heat seems to make it worse. It is a safety issue as it'll click out of navigation, or become difficult/impossible to change settings.
The infotainment system is constantly glitching, randomly pressing buttons on its own. Map system goes in and out, can't make phone calls in emergency situations. The system is a distraction and can't be used.
Entertainment touch screen glitching: frozen screen, randomly switch screens, random voice activation, random clicking different spot of screen, random exiting navigation system
I bought a 2023 Honda accord sport hybrid June of 2023 two weeks after purchasing the vehicle it starting giving me issues such as the dash board and infotainment screen would freeze up and completely erase itself I took it to the dealership 2 times they told me that if it didn’t do it at the dealership there was nothing they could do so they sent me home with the car. A week later I notice the safety system lights were coming on and saying system not working see dealer service soon I took photos of it and showed it to them they once again told me if it did not duplicate it self there was nothing they could do. I took it to them for the 3rd time for the same issue with even more photos and a video and got the same response. The same day I was otw to work and the whole system shut it self down again and erased completely and the dash board froze up I took it to them again on the first week of January and got them same excuse. Then on January 16 I was otw to work traveling at 45-50 mph when the car completely cut off and locked the steering wheel up and said shift to P to restart engine then after restarting the battery and brake system stayed on for 2 day then I took it to them on January 18 and they told me they didn’t know what the issue was with the car but it could be wiring and the wiring harness. And when I asked them to replace the car because I no longer feel safe driving it they told me they don’t think they can replace the car
My cruise control will start randomly blinking , while my radio screen freezes My wipers always streak my windshield, I’ve tried all brands, I think it’s the windshield
Related recalls
Electrical system: propulsion system: hybrid management: power control unit/module (HPCU): software
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2023-2025 Honda Accord Hybrid vehicles. Due to a software error, the integrated control module (ICM) central processing unit (CPU) may reset while driving, causing a loss of drive power.
- Risk
- A loss of drive power increases the risk of a crash or injury.
- Remedy
- Dealers will reprogram the ICM CPU software, free of charge. Owner notification letters were mailed January 6, 2026. Owners may contact Honda's customer service at 1‑888‑234‑2138. Honda's number for this recall is TN2. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning November 18, 2025.
Recall number 25V785000 · Recall details
Electrical system: propulsion system: charging: module: software
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
- Risk
- A loss of drive power can increase the risk of a crash.
- Remedy
- Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is K9E.
Recall number 20V798000 · Recall details
Electrical system: body control module: software
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2018-2020 Accord Sedan, Accord Hybrid, and 2019-2020 Insight vehicles. A software error may cause intermittent or continuous disruptions in communication between the Body Control Module (BCM) and other components. This may result in malfunctions of various systems such as the windshield wipers and defroster, rearview camera, exterior lights, audible warning of a stopped vehicle, and power window operation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield Defrosting and Defogging Systems" and number 111, "Rear Visibility" as well as FMVSS numbers 104, 108, 114, 118, and 305.
- Risk
- Various system malfunctions such as inoperative windshield wipers, defroster, rearview camera, or exterior lighting can increase the risk of a crash.
- Remedy
- Honda will notify owners, and dealers will update the BCM software, free of charge. The recall is expected to begin February 22, 2021. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is X95.
Recall number 20V771000 · Recall details
Questions about the Honda Accord Hybrid screen failure
Which Honda Accord Hybrid years have screen or infotainment failure problems?
The model years with the most reports are 2022 (6 complaints), 2017 (2 complaints) and 2015 (1 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Honda Accord Hybrid?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history