ON [XXX] my car while driving suddenly reported ABS brake system failure, together with that other warnings flashed Adaptive cruise, PS System (EPS) failure etc. With difficulty I was able to stop the car and pull over. Same day I called Honda service HQ and lodged a complaint Case number [XXX]. The car has 57,478 miles and is properly maintained. Honda suggested that I drive the car over to a dealership. I am unwilling to drive due to serious safety concerns. Another followup email was sent on July 8th to [email protected] but has resulted in no response. I am a [XXX] and even though its a serious safety incidence, Honda has shown no signs of concern . Please advise and help me out, the company should get it towed and fix the issue free of charge. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2017 Honda Accord driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 60, newest first, as owners wrote them.
The contact owns a 2017 Honda Accord. The contact stated that there was a failure with the Adaptive Cruise Control (ACC) and Lane Keeping Assist System (LKAS) system. The contact stated that while driving at an undisclosed speed, the LKAS and Adaptive Cruise Control messages were displayed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.
The problem with the LKAS manifests in the following ways: The system unexpectedly disengages without warning, failing to provide lane-keeping assistance. Erratic steering corrections occur even when the vehicle is properly centered in the lane, causing instability. The system frequently displays error messages indicating LKAS failure, requiring manual intervention to reset or disable the feature. At times, the system does not activate as intended, even when road conditions and markings are clear and well-defined. I have attempted to troubleshoot the issue by ensuring that the vehicle’s sensors and cameras are clean and unobstructed. However, the problem persists. I have also reported the issue to a Honda dealership, but they have not been able to provide a definitive resolution. This malfunction creates a serious safety concern, as an unpredictable LKAS system can lead to unintentional lane drifting or sudden corrective actions that may startle the driver or lead to a loss of control. Given that LKAS is a key component of Honda's driver-assistance technology, I believe this issue warrants further investigation by the federal safety agency to determine whether it constitutes a broader defect in the 2017 Honda Accord Hybrid model. I respectfully request that the federal safety agency investigate this matter and determine if similar complaints have been reported. If this issue is determined to be a widespread defect, I urge the federal safety agency to take appropriate action, including a potential recall or mandatory software update from Honda. Thank you for your time and attention to this matter. I would appreciate any updates regarding your findings and any further steps I should take. Please feel free to contact me at the information provided above.
The contact owns a 2017 Honda Accord. The contact stated that while driving at various speeds, the emergency brake warning light would intermittently flash on the instrument panel. One day while at a complete stop, the automatic emergency braking system activated without incident upon depression of the accelerator pedal. The dealer was notified about the failure but offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.
The contact owns a 2017 Honda Accord. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance Dynamic Brake Assist activated unexpectedly. The contact stated that the message “BRAKE” was displayed. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the brake sensor was dirty and needed to be cleaned. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer and was being diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.
On [XXX] the car was being drive from North Carolina to Ohio. The brakes failed in Fort Chiswell, VA, at 5:00 pm on [XXX]. Using the brake pedal did not slow the car, had to put gear selector in B, that slowed the car but did not bring it to a stop. Had to use the emergency brakes to come to a complete stop. This malfunction could cause a crash or could cause injury or death. The brakes failed a second time the tollbooth between Princeton, WV, and Beckley, WV. On [XXX] the car was towed to the Honda dealership in Beckley WV. The dealership worked on the brakes and claimed to have fixed the problem. On [XXX], after one hour of driving, now in Charleston, WV, the brakes failed a third time. The car was turned off and then back on and driven and the brakes failed a fourth time. The car was towed to the Honda dealership in Charleston WV. The dealership was told that the problem occurs after driving the car for an hour or so. The dealership was not willing to drive the car that long to replicate the problem. There is a Honda Service Bulletin [XXX] that pertains to a similar brake problem on this vehicle. The dealership did not appear to be aware of the service bulletin. When the braked failed, the following warning indicators were displayed on the dashboard: Vehicle Stability Assist (VSA) problem Hill Start Assist problem Collision Mitigation System Problem Road Departure Mitigation System Problem Adaptive Cruise Control Problem Brake System Problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On October 14, 2023, several lights came on after starting the car up, including the ABS light. This had not happened before. We had just had the car serviced for an oil change 2 weeks prior. We called friend who was a mechanic to see what we should do. Not long after we had reached out, we had a situation where we pulled out of our neighborhood and someone illegally turned in front of us almost hit us head-on. The only reason it didn't occur is because I put on breaks very quickly and stopped our car. We took my car to have to lights assessed today and found out that the lights came on due to the ABS Modulator going bad. We also found out that they do not have the part and that it's on backorder. That it has been this way for a year or so. After talking to the technicians and doing research, this issue with the part has been a problem for Honda Accords 2013-2017 and many question if this should be on recall. I can think of reasons why Honda has not address this issue, but this could be a huge lawsuit if someone were to have this issue and not be able to replace this part, as could be us but we are fortunate that my brakes work last weekend. Please give this some attention and follow up with Honda. This part and replacement is also very expensive, amounting to around $2300 for most who had it done. And it also seems to happen for most people reporting around 85,000 miles. Thank you for reading this and I hope to get some attention to this issue for myself but also for other. I would hate for someone to die and for this to become a huge issue for Honda.
this system is malfunctioning and braked suddenly twice and I almost got rear ended. now the system is not working and the dealer at diamond honda wont repair.
Hello I am proudly owner of honda since 2003 i only buy honda cars and recently on my 2017 honda we have issues with sensing system this error codes come and goes and i went to dealer and they told me to replace sensing Camara in front but I think it is just manufacturing defects because error code come and goes while you drive car. I cannot use any feature such as cruise control, forwarding collision warning, lane departure warning, lane keeping assistance and all features including in sensing system. I was on long distance trip and when i was coming back all those errors started coming.
The contact owns a 2017 Honda Accord. The contact stated while reversing, the rearview camera image was black. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000.
The adaptive cruise system on this vehicle will get you rear ended real fast. It applies the brakes whenever it feels like it, when you make a turn while passing a truck it will slam on the brakes so hard it tries to throw you thru the windshield and all you are doing is passing a truck in a turn The lane departure is dangerous because it fights you in a turn to the point you have to fight to stay in lane and it shakes the steering wheel which seems to me would be the last thing you want to have happen
The forward camera tied to ALL safety features (as well as cruise control) is defective. I have tried to replace at a Honda dealership twice since December of 2022; they tell me the part is backordered. Because the camera is defective, NONE of the safety features work; cruise control is also disabled. Failure to have the part available is creating an unsafe vehicle by prolonging repair. My car has approximately 120,000 miles.
The contact owns a 2017 Honda Accord. The contact stated while reversing, the image displayed on the screen was not clear. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
I was driving my vehicle and it began displaying messages that my collision mitigation system, road departure mitigation system, adaptive cruise control system, and lane keep assist system all have problems. Simultaneously, my backup camera has ceased working. This is causing my vehicle to randomly lurch forward without being propelled by me, which is EXTREMELY DANGEROUS! All of these issues/codes began at the exact same time and it seems this is a widespread problem with Honda Accords manufactured around this year based on prior reports on this site, recalls to subsequent models, and other information publicly available on the internet. When will we get the same recall that has been offered to other models? My vehicle only has 58,000 miles and change on it. There's no reason for it to be functioning in this manner other than its defective manufacturing.
I have a 2017 Honda accord, just a little over 5 years old and 73K miles. It has never been in a car accident and I bought it new from the dealer. Last month I started to have lights that showed my lane assist, adaptive cruise control, collision mitigation system, and road departure mitigation system were not functioning. I took my car to the dealer and was initially told that it was an SRS unit failure. Later, they changed and said the SRS unit is fine but the camera is damaged. Honda is considering this normal wear/tear and will not cover this repair even though the car has never been in an accident. The car will not pass inspection unless this is fixed. The airbags will not deploy until this is fixed and the car is therefore dangerous to drive. The camera is on back order and it will be at least a month before it can be repaired.
Road departure mitigation system problem, adaptive cruise control problem, lane keep assist problem, collision mitigation system problem - lights all started to turn on in 2017 Honda Accord Touring. Took the car to the dealer. Was told that the entire SRS system has failed. The car was bought in 2017 brand new from the dealer and has never been in a car accident. Unclear why a five year old car is already having electrical system failure. Car won’t pass inspection and this is a $1000 repair.
Backup camera shows black screen with grid lines when engaged. Started out with grainy camera view, then ultimately went completely black. Started around 60k miles.
All wrong lights came on the dash and all components had failed. Took it to the dealership and they weren't able to diagnose, they reset the system and said that if it failed again I would need to purchase a Honda battery as it had recently replaced with another brand. Everything worked for about two weeks until I was on the freeway with the cruise control set at 75 and suddenly the brakes took me down 35. Very frightening experience. Took it in again and they said I needed to replace the camera in the windshield at $1,900.00: my car only had 42,000 miles and 4 years old. Reluctantly, we replaced and paid for the camera and once again the cruise and lane assist failed a week later. My screen also appears to be defective as it goes black and pixilated and the dealership simply resets it and the problem persists. Took it into the dealership for the 4th time and they reset system and once again it worked for about week... again the forward collision warning slammed on the brakes on the freeway. I do not feel safe driving the car with all the failures happening so abruptly. Honda is not being helpful with this problem and the severity of the problem doesn't seem to be a priority.
I have had two major issues with my 2017 Honda Accord sport since buying it brand new that the Honda dealership will do nothing about even though I’ve specifically been told twice on two separate occasions that the car was manufactured defected. My mitigation systems has failed multiple times where it just stops responding losing control of the steering and accelerating on its own. One of those times caused me to run off the highway into the ditch. It just randomly iluminates all “mitigation systems failure” at the most random times. Another thing is the ridiculous tire issues I’ve had with this vehicle. I have put brand new set, after set, after set on this car. On two occasions atleast one my brand new tires lasted less then two weeks after purchasing due to extreme wear on the inside of the tires. Two different automotive mechanics have told me I can’t even have my car aligned due to the way it was manufactured they would have to completely swap out major components of my steering and suspension to do so. I believe they said it’s the drive line or drive shaft is to large for the car and it’s the cause of all my tire issues and steering issues
FAILURE TO DISPLAY THE REARVIEW IMAGE. There is a recall for 2018 model Honda Accords. the federal safety agency Recall 18V‑629 This specific complaint is for 2013-2017 models as well. Federal Motor Vehicle Safety Standard No. 111 - Rear visibility. Due to a software error, the center display assembly that normally displays the rearview image may not provide the rearview image when the vehicle is reversing. Failure to display the rearview image may reduce visibility and increase the risk of a crash. Based on my research the same software bug is affecting the earlier models as well. There is a youtube video titled "2013 2017 honda accord backup not working" 17,512 views Posted Dec 19, 2021 https://www.youtube.com/watch?v=omSIamlD2ok Due to the unique nature of this issue the view count of this video is significant. The only reason someone would find and view this video is because they also have this problem.
Rear back up camera stopped working @ around 40k miles. It is now always black when the car is in reverse.
When Driving the car it will occasionally Brake when another car is passing in the opposite direction My local Honda Service technician can find no problems. When we deactivate t he CMBS(Collision Mitigation Braking System) the problem goes away.
Backup camera is not working properly. Camera is foggy and not producing a clear picture. Yes this problem has been confirmed by a Honda dealer. The rear camera had to be replaced and was replaced by the dealer. The cost to repair was 580.000 and not covered under any warranty's.
The rear camera system/speaker periodically gives a screeching static sound which was so unbearable until Team Honda (Lafayette, LA) had to disconnect the entire system. I researched this issue and conclude it must be a factory defect because 1) due to the low mileage and infrequent usage of this vehicle 2) the commonalities among other 2017 Honda Accord Drivers with the same issues who are from different regions, and because the speaker works when I plug in my iphone. Team Honda wants me to pay $1200 to install a new one because the original factory system is out of warranty. Should the manufacturer be liable for any parts of this system ? Should I have to pay the cost for a defective vehicle and jeopardize my safety and be left without a radio for safety information, camera, and a GPS? This is not my first Honda and had no issues with the previous one which is another reason why I know this is not human error. Can you please investigate this and share with me your findings. I paid $99 for them to disconnect my audio visual system on my car and received no explanation about the error. Thanks.
Safety concern--backup camera failed
The backup camera on this vehicle stopped working during the summer of 2021 with fewer than 15,000 miles on the vehicle. The failure of the camera was noted on an invoice for an oil change dated July 1, 2021, which I have retained should you want it. At the time, I learned that about 600,000 Hondas from the next two model years had been recalled because of a defect with the backup camera. Attempts to obtain informal accommodation from Honda proved useless, and I ultimately decided to have the camera replaced at a cost of over $550. The service tech verified that the original camera was not working before having it replaced. The invoice is attached and I have retained the original camera should you wish to inspect it.
There is a recall for 2018 model Honda Accords. the federal safety agency Recall 18V‑629 This specific complaint is for 2013-2017 models as well. Federal Motor Vehicle Safety Standard No. 111 - Rear visibility. Due to a software error, the center display assembly that normally displays the rearview image may not provide the rearview image when the vehicle is reversing. Failure to display the rearview image may reduce visibility and increase the risk of a crash. Based on my research the same software bug is affecting the earlier models as well As of today 5/3/2022 there is a youtube video titled "2013 2017 honda accord backup not working" 17,512 views Posted Dec 19, 2021 https://www.youtube.com/watch?v=omSIamlD2ok Due to the unique nature of this issue the view count of this video is significant. The only reason someone would find and view this video is because they also have this problem.
Twice in the past month the steering has frozen on my 2017 Honda Accord hybrid, making it nearly impossible to turn the wheel manually. Fortunately on both occasions we were driving at low speeds on city streets and could pull over or drive slowly to a destination. There were no warnings that the steering was about to freeze, but both times the automatic lane departure light came on. In the second instance I was driving on a narrow street and I was not outside of my narrow lane or I would have hit the curb or oncoming cars. The car was checked once by a highly regarded mechanic who could find nothing wrong with the steering or electronic system. This was one day after the first incident and the steering worked normally on the short ride to the mechanic. The car has now been at the dealer's service center. I am concerned that the car is not safe to drive.
Traffic was traveling at around 55 miles per hour. The car in front had to make a quick stop to avoid hitting a flagger that could not be seen due to the sun. My car that is equipped with Hondas forward collision mitigation system did not respond. I pressed the brakes myself but did not stop in time resulting in an accident. The system does activate randomly while driving and will slam the brakes when no objects are in the path of the vehicle.
While driving on an interstate, I started reducing my speed as I was approaching my exit. Before I could exit, my car automatically came to a complete stop. I was rear ended by a truck that was behind me. There were no vehicles or objects in front of me. 911 was called. The passenger in my car had to be transported to the hospital. My car and the truck had to be towed away. No warning lights appeared. My insurance company will be inspecting the car at the tow shop. Everyone involved safety was put at risk. We are thankful we are alive because this could have been worse.
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