Vehicle: 2025 Honda CRV HYBRID SPORTS TOURING VIN: [XXX] The vehicle is subject to an active recall involving the high-pressure fuel pump, which may leak fuel and create a fire hazard. Dispute prior dealer inspections, the during cold starts, abnormal ticking/ knocking noise from the high-pressure fuel pump area. The recall repair was not completed, and the defect remain unresolved. I'm concerned about potential fire risk and safety hazard. The repair didn't fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2025 Honda CR-V fuel system complaints
Page 2 of 2: complaints 11 to 30 of 30, newest first, as owners wrote them.
While pulling into a parking spot and coming to a stop, the brakes failed and the car abruptly accelerated forward despite attempts to continue braking. The car proceeded over the curb and raised hilly grassy median and only came to a stop when it collided with a parked vehicle on the other side of the median. I, as the driver, had no control of the vehicle and could have potentially hit a pedestrian in this parking lot. There was a person seated in the car that my car impacted and she could have been hurt as well as myself and my passenger. All of this was reported to the community service officer who came to the scene, as well as to the Coggin collision center, Coggin Honda dealership and my insurance company. My insurance company has sent an appraiser to the collision center but he did not investigate the causative factors, only the body damage so far. There were no warning lamps or messages and the airbags did not deploy despite frontal impact. The car is currently at the Honda Collision center and would be available for inspection.
Fuel injectors failed at less than 3,000 miles. Two fuel injectors failed, per Honda service department, and it never recorded or served any error codes when they checked the history. It also did not display any dashboard warnings. I only knew there was an issue from heavy transition between gas and EV mode, and there was a strong burning odor in the cabin. Caused lightheartedness and coughing for occupants.
Over a distance of 1,718 miles, I measured my vehicle’s actual fuel consumption by recording odometer readings and fuel volume at each refill. I then compared these values to the average fuel economy (MPG) displayed on the vehicle's trip computer. The dashboard consistently underreported fuel consumption by approximately 8% ± 2%, always showing more optimistic (i.e., better) fuel economy than actually achieved. This discrepancy is repeatable and was observed over multiple refueling intervals. The vehicle and its onboard display system are available for inspection upon request. This inaccurate fuel economy reading does not present a direct safety hazard, but it can mislead drivers into overestimating range and efficiency, and may influence consumer decisions based on performance data that does not match real-world usage. Additionally, such behavior—if widespread—could be considered a form of consumer deception. I submitted a detailed written request to an authorized Honda dealership (Victory Honda of San Bruno) asking them to compare actual fuel consumption to the displayed value under controlled conditions. However, the dealership did not perform the required measurements or reset the trip computer, and no technical analysis or documentation was provided. The manufacturer’s customer service reviewed the complaint but closed the case without addressing the technical discrepancy or providing a specification that defines acceptable error for the fuel economy display. There were no warning lights, error messages, or symptoms indicating a malfunction. The issue was discovered independently through manual tracking of fuel usage versus mileage. I have attached documentation including my full correspondence with Honda Customer Service, fuel receipts for each fill-up, photographs of the dashboard display showing average fuel consumption, and the official Service Report from Victory Honda.
Experienced a sudden unintended acceleration while parking the vehicle. Right front tire climbed up on a parking barrier (shortened telephone pole) and damaged the right front bumper. No warning or trouble lights were on at that time, however, after restarting vehicle and heading home approximately half a mile down the road, all the warning and trouble lights came on, the steering wheel started shaking and the car wasn’t drivable. We have no idea if there is concealed damage underneath the vehicle. We called Honda roadside assistance and they came and took the vehicle to the closest Honda dealership. At this time, we’re waiting to hear from them.
Last week noticed my car to start shaking from the front area when I went from a full stop and began accelerating. When I also turn on my vehicle and it was idling it would shake too. I took it to the dealer and they said they couldn’t find the issue until I got in the car with them and showed them the noise. They said today that it needs new fuel injectors. I bought my car at 0 miles and it had 7,800 miles when I noticed the issue.
As I was driving it felt as if the car was running a bit rough, hesitating/sputtering a bit when I pressed on or let up on the gas. As I pulled into the grocery store parking lot and slowed to go over a speed bump I noticed what looked like the battery indicator show up next to the speedometer & completely lost power. I put it in neutral and tried to restart it. It was as if the battery had run down and then it finally caught but sputtered. I revved the engine and was finally able to pull into a parking spot. I shut the car down for a couple minutes then restart it to drive back home. It still did the hesitation/sputtering thing on the way home. It continued the next day on my 20 mile commute into work but has been driving fine for a couple days now.
While driving at highway speeds with the Moonroof open, unburnt fuel can be smelled in the cabin. Dealer was able to confirm fuel smell.
I have two recalls (1, improper production of the high-pressure fuel pump; and 2, improperly produced steering gearbox worm wheel) on my car that I have called multiple dealerships about remedying - each time, they have let me know the necessary parts to repair are on back order. I'm most worried about my future safety being at risk considering I have plans to travel long distance soon (one way trip is 12 hours) - I called one of my local Honda dealerships about this concern and they said 'if you don't have any issues now, there's nothing to worry about' - which was quite dismissive. The vehicle/affect components have not been inspected by anyone. Up to this point, there have been no warning indicators of any kind , other than documentation of the recalls from Honda manufacturer.
When starting my car, it started rumbling and then the following alerts came on: transmission, emissions, power, and blind spot sensor. I took the vehicle to the dealer and they noted that cylinder 4 fuel injector went bad and also cylinder 4 spark plug went bad. It was covered under warranty; however the car was not safe to drive until the above parts were changed out to working parts.
The contact owns a 2025 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2025 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 24V763000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact was also informed by the dealer that the VIN was also included in the federal safety agency Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available for 24V763000 (Fuel System, Gasoline). Parts distribution disconnect for 24V744000 (Steering)
Car suddenly lost power and would not drive. Odometer only at 4,062 miles. Diagnosis was bad fuel injection system. From reviews online, seems to be a not uncommon problem. Could have caused a major accident if occurred on the highway. Was lucky I was on a lonely country road early in the morning close to home. Honda is repairing at no cost but very concerned that brand new vehicle had such a serious issue without any recall notice.
I was driving to the mailbox today and the car revved forward and the steering became hard to control and steer. This is the second incident. When I originally reported to the Supervisong Service agent at my Honda of Katy, Mr. John Kasimoff, he dismissed it since the "check engine light" did not turn off. He and the staff at Honda of Katy discouraged me from bringing in the car. I am afraid to drive the car in Texas. A car is necessary for my livelihood and to get around. Food shopping and to buy simple basic necessities require an automobile and can no longer afford taking Ubers and depend on the kindness of friends to assist me with deliveries and other transportation. The recall came merely days after purchasing my new car and it's suspect to me that no one at the dealership was unaware of ongoing issues when they keep contacting me about purchasing. Honda has yet to send information on when a possible solution for parts and service to my vehicle. They referred me to the Honda of Katy dealership but the dealership is referring me back to Honda Automotive. I need assistance because I want repairs and a full diagnostic made to my Honda CR-V hybrid Sport without any more delays.
The high voltage battery is easily accessible to the consumer with NO protection around it….as it sits slightly elevated in the cavity where the spare wheel/tire are supposed to be….(which have been eliminated). This cavity could easily by accident or intention be filled with liquid thereby setting up a potential situation for severe Injury or Death.
The contact owns a 2025 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Honda 2025 CR-V AWD. Fuel Mileage decreased from 31 MPG to 22 MPG on [xxx] on [XXX] Highway Trip leaving Vernon Hills, Illinois with Cruise Control and Economy Mode Set. There was no Engine Performance Problem and no errors were indicated. The car dashboard displayed the average mileage as 22-23 MPG while leaving our hotel and stayed that way most of the day. So the decreased fuel mileage most likely was a fuel leak. Then late in the day, the fuel mileage increased back to 26 MPG. Poor fuel mileage with a small fuel tank is dangerous on [xxx] in Kansas and Eastern Colorado. This is due to the wide distances between fuel stops. There really is nothing out there due to lack of water. If fuel was leaking, that is also a fire hazard. Took to car to dealer for diagnosis. No fault was found. I asked them about the fuel pump recall and they said that they would notify me when the replacement part was available for my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle displayed a “Critial Power Failure” on the highway twice while under 1000 miles odometer. Vehicle acceleration stopped and car coasted. Needed to pull over and shut off. After turning on displayed “Emissions System Failure” warning for about 48 hours then cleared. Vehicle stalled twice while driving on the highway with no power. Very dangerous as one time I had nowhere to pull over while my car slowed to a stop. Children were very scared in the backseat.
The contact owns a 2025 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 24V763000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2025 Honda CR-V. The contact received notification of the federal safety agency Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
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