AMENDMENT TO SAFETY COMPLAINT: FAILURE OF RECALL REMEDY / USE OF LEGACY PART Vehicle: 2020 Honda HR-V the federal safety agency Recall Campaign Number: 23V858000 (Low-Pressure Fuel Pump) [The 2020 Honda HR-V is under an active, massive federal safety recall for low-pressure fuel pump failure.] Chronological Safety History: •January 2025: Mandatory fuel pump safety recall performed at an authorized Honda franchise. •September 2025: Catastrophic engine stall occurred at highway speeds. •June 12, 2026: Second catastrophic engine stall occurred at highway speeds. Critical Update: Following these severe stalling events, I presented the vehicle to franchised dealer Zeigler Honda. The dealership service department engaged in fraudulent diagnostic practices to evade liability. They falsely claimed the stalling was due to "bad gas," refused to perform a secondary repair, and released a hazardous vehicle back onto public roads. Due to the immediate threat to public safety, I brought the vehicle to a certified independent mechanic. Upon replacement of the system, a component breakdown revealed that the recall part installed in January 2025 was actually an identical, low-density defective legacy component subject to the original recall. The independent mechanic's invoice factually confirms a total mechanical failure of this fuel pump component [The 2020 Honda HR-V is under an active, massive federal safety recall for low-pressure fuel pump failure.]. The system breakdown confirms the plastic impeller deformed and jammed, completely disproving Zeigler Honda's fabricated "bad gas" diagnosis [Honda’s official recall documentation states that the low-pressure fuel pump fails because the plastic impeller absorbs fuel, deforms, and jams against the pump housing, causing the vehicle to stall.]. Regulatory Request: I request that the Office of Defects Investigation (ODI) audit this dealership immediately. Zeigler Honda is actively falsifying safety diagnoses to cover up the defective fuel pump
2020 Honda HR-V fuel system problems
26 complaints (30% of all complaints for this car). Typical mileage when it fails: 30,000.
- owner complaints
- 26
- of this car's complaints
- 30%
- typical mileage
- 30,000
- crashes
- 0
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Honda HR-V fuel system problems in other years
Specific symptoms reported on the 2020 Honda HR-V fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
- Risk
- Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
- Remedy
- Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of the federal safety agency recall numbers 21V‑215 and 20V‑314.
Recall number 23V858000 · Recall details
What 2020 Honda HR-V owners say
Most recent owner complaints, unedited.
Car has 22,000 miles and has a bad fuel pump causing multiple cylinder misfire and loss of power. There was a recall on others in the same year but not this one giving the year and millage and the fact that it's the same issue as the recalled other units logically it should have been part of the recall, and the recall needs to be broadened to include these batches of fuel pumps as well. as is its and expensive repair for a defective part that could be a safety issue. Thanks
My car keeps stalling. It stalled on me about 10 times already. It keeps happening when I’m driving slow and on a stop light. I took it to 2 mechanics and they said the system is not showing anything. I took it to the dealer and said the same thing. The dealer had my car for 3 days, trying to test drive it but they said nothing happened and they don’t know what’s wrong. I took the car back, drove it the next day and it stalled on me again. It stalled on a parking lot, it stalled on a stop light 4 times today 9/25/2025. I took it to another mechanic and they said it’s the fuel pump. They told me that 2020 Honda HRV had recalls for the fuel pumps but my car VIN is not part of it.
I have had a recall for 2 years and they haven't fixed it.
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that occasionally the vehicle failed to start. Additionally, occasionally while driving at undisclosed speeds, the vehicle lost motive power and stalled. The vehicle was taken to the dealer. The manufacturer was not contacted. The failure mileage was 30,000. The VIN was not available. Parts distribution disconnect.
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My car has a fuel recall and is jerkings. Today the car almost does not start. I have 1 year trying to fix this recall with different dealers but they always say that the part is over. I have only this car in my house and 3 dependents. Can somebody help me? Thank you in advance for the help!
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Honda HR-V. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal fuel odor inside the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,200. Parts distribution disconnect.
Questions about the 2020 Honda HR-V fuel system
Does the 2020 Honda HR-V have fuel system problems?
Owners have filed 26 complaints about the fuel system of the 2020 Honda HR-V, 30% of all its complaints, more than any other problem.
At what mileage do 2020 Honda HR-V fuel system problems start?
The typical (median) mileage in owner complaints is 30,000 miles.
Was there a recall on the 2020 Honda HR-V fuel system?
Yes, 1 recall: 23V858000. Check your VIN to see if your car still needs the free repair.
What year does the Honda HR-V have the most fuel system problems?
The Honda HR-V model years with the most fuel system complaints are 2019 (65 complaints), 2018 (41 complaints) and 2020 (26 complaints).
Other 2020 Honda HR-V problems
Electrical 22Transmission 15Engine 11Driver assistance 8Airbags 7Acceleration 5Brakes 5Steering 2Lights 1Seats 1Wheels 1
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