My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an extended warranty and they won't do anything unless the fuel pump goes out or they do a diagnostic that gives them a code that says there is an issue with the fuel pump module. The letter clearly states this is a recall and NOT an extended warranty issue. This incident occurred on [XXX] 2024. I want to make this response known to you guys because if I am being told this others are too. This recall is a safety issue, which can cause our vehicle to lose complete power! If I am experiencing issues as stated with this vehicle this is a concern. I won't be taking my vehicle back to that location, but I want to make sure that this issue is clarified and that their response is being addressed. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2019 Honda Pilot fuel system complaints
Page 6 of 8: complaints 131 to 160 of 199, newest first, as owners wrote them.
The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds the vehicle had experienced jerking and vibrations and would not properly accelerate while pressing the accelerator pedal. Also, the vehicle would not immediately start and the fuel emissions light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The catalytic converter was replaced but the failures reoccurred. The vehicle was taken back to the dealer who diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 58,084.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 40 MPH, the vehicle began to vibrate, and a fuel system warning illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump was failing and needed to be replaced; however, the parts needed to complete the repair were unavailable. The vehicle was not repaired. The failure mileage was approximately 109,000. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to accelerate intermittently. There were no warning lights illuminated. The vehicle was diagnosed with fuel pump module failure. The manufacturer was made aware of the issue. The failure mileage was 49,000. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The fuel Pump has been stalling and acting out since 2022 and received Recall "the federal safety agency Number: 23V‑858 on February 2024. We call Tampa Honda at 813‑935‑8585 to schedule a recall repair. Tampa Honda informed us that they don't have parts to replace the Fuel Pump. We then, 60 days after February 2024, received a second recall letter, "the federal safety agency Recall Number: 23V‑858 today 18 MAY 2024 and called Tampa Honda for the second time to schedule a recall repair of the Fuel Pump. For the second time, Tampa Honda customer service told us that they don't have parts for the replacement. We informed them that the recall issue ( Stalling and Engine hesitation while driving )with our Honda Pilot 2019 is persistent and that we are concerned about the vehicle's safety.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I am trying to get my open recall fixed, but the dealer won’t fix it unless there is a problem and even charged me for a diagnostic test to see if there is a problem with the recall. This was at Apple Tree Honda in Asheville, NC
Three of the six fuel injectors on a 2019 Honda Pilot failed, with Diagnostic Trouble Codes P0430, P0300, P0304, P0306, and P219A, resulting in the vehicle requiring transportation via tow truck to an independent service center. Research into the history of 2019 Honda Pilots indicates that 2019 model-year vehicles within a certain VIN number range, along with all 2018-2019 Honda Odysseys, 2016-2018 Honda Pilots, and 2017-2019 Honda Ridgelines, had their warranties extended for fuel injectors to 10 years from original date of purchase or 150,000 miles, whichever comes first. See Honda Service Bulletin 20-100. The issue is that some 2019 Honda Pilots are failing with these DTC codes, but are not covered by the warranty extension. The problem was diagnosed by an independent service center and we were directed to Honda for further diagnostic and possible warranty service. A technician at the service center stated that he had never seen a customer have to pay for fuel injector replacement on a Honda Pilot from 2016-2019 model years that developed this problem. Regardless, Honda insists that this vehicle is not covered by the warranty extension and required us to pay for the repair ourselves. My family and I were temporarily without a usable vehicle, because our other vehicle was undergoing scheduled maintenance at the time of the failure. Prior to the failure, all of the warning lamps on the vehicle would occasionally illuminate at vehicle start up, but the vehicle operated normally, and the warning lamps stopped illuminating after a few start ups. The warning lamps that would simultaneously illuminate were all of the ADAS systems available on this vehicle, as well as things like Hill Start Assist, Traction Control, Emissions, and the Anti-Lock Braking System. So many errors were simultaneously reported on the dashboard that our service center believed that the problem might be an intermittent Engine Control Computer problem in addition to the issue listed above.
Auto start stalled at highway stop light , then parked and shut off, went to leave would not start , emergency Alarm going off will not start , Emission light , Lane depart light , transmission light , battery dead , I’ve been dealing with problems with the Honda pilot since I bought brand new 2019 Honda pilot elite , auto pilot stop and go wouldn’t kick back on and that was 40,000 take in charge me 10,000
Automatic braking system failure parallel issue that is same to the accord and other models with the emergency braking system which randomly activated and panic stops and sometimes without an traffic near to car and other times have almost caused catastrophic collisions on highway systems with divided medians causing system to activate.
February 2024, I received the 23V‑858 recall notice for the fuel pump module that may have an improperly molded impeller and can cause the fuel pump to become inoperable. On [XXX], my vehicle stalled on [XXX] in Atlanta, GA. My car was towed to Honda Mall of Georgia in Buford, GA on [XXX]. On [XXX], the technicians at Honda Mall of Georgia confirmed that it was indeed the fuel pump (that is under a safety recall) had gone out. My car has sat there ever since because they have yet to receive a part from Honda. I has been 60 days and there has been no remedy due to the fact they have not received a part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated to respond, then slowly responded. The contact stated that on several occasions, the vehicle would only respond when depressing the accelerator pedal with added force. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer several times; however, the cause of the failure could not be determined. The vehicle was taken to an independent mechanic, where the fuel pump system was cleaned with an additive; however, the failure persisted. The contact later received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline), which she related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact stated while driving 35-40 MPH on two occasions, the vehicle jerked and stalled. The check engine warning light was illuminated. The contact was unable to pull to the side of the road. The contact stated that he turned on the hazard lights and was able to restart the vehicle after 5 minutes and continued driving. Additionally, the contact stated while driving 50-55 MPH, the vehicle stalled abruptly, nearly causing a crash. The vehicle was taken to an independent mechanic, where it was determined that an abnormal sound and vibration were coming from the fuel pump. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was contacted and advised the contact that the dealer would put the vehicle as priority on the waitlist due to the symptoms of the failure. The vehicle was taken to the dealer, where diagnostic test code P0007 was retrieved, and the dealer informed the contact that the failure was related to the high-pressure fuel pump (HPFP). The dealer informed the contact that the HPFP needed to be replaced prior to performing the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 105,000. Parts distribution disconnect.
Emissions System Problem code appeared on dash with check engine light on. I took the car to the dealer immediately and they ran codes and tests on it and stated the Fuel injectors need replaced. Doing research on the fuel injectors on the 2019 Honda Pilot I came across the federal safety agency article how other 2019 Honda Pilots have already had issues but my VIN is not coming up with this error per everyone I have talked at with Honda. per the policy stated by the federal safety agency below: DATE: February 11, 2021 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager Auto Campaign Administration Dept. Re: UPDATE - Warranty Extension: 2018-19 Odyssey, 2016-19 Pilot, 2017-19 Ridgeline V6 Fuel Injector On, November 24, 2020, American Honda announced a warranty extension for certain 2016 Pilot vehicles. Today, February 11, 2021 American Honda is announcing an expansion to the vehicles covered under this warranty extension. Certain 2018-19 Odyssey, 2017-19 Pilot, and 2017-19 Ridgeline vehicles are being added to this market action. American Honda is extending the warranty coverage of the fuel injectors to 10 years from the original date of purchase or 150,000 miles, whichever comes first. BACKGROUND The fuel injectors may not have been manufactured to proper specifications. As a result, debris from the high pressure pump or the fuel injector machining process may cause internal wear or clogging inside one or more injectors. Also, the PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. REPAIR Dealers will replace the fuel injectors and on certain vehicles may also perform a software update. PARTS Parts are available for ordering. TOOLS There are no special tools needed for this campaign. SERVICE BULLETIN The following Service bulletins have been posted to the Service Information System (SIS) as of February 11, 2021, and they includes parts, repair, and warranty information related to this campaign: [XXX] Warranty Extension: MIL Comes on with D INFORMATION REDACTED PURSUANT TO THE FR
I am filing a complaint with Honda Motors due to a recall regarding the fuel pump. I received a letter stating that it is an issue that can be serious, leading to an accident or injury. The main reason for this complaint is that Honda stated that the part will not be available for at least seven months. This is our family car and we have two young children we would obviously like to keep safe. I do not feel safe with this current issue that cannot be resolved in a timely manner. I would like to know if the lemon law applies or anything to trade in this car that should not be driven. Thank you
I was provided an email on my 2019 Honda Pilot in December 2023. I called my local Honda dealership to schedule the repair. I was scheduled and the day of my appointment they called to cancel stating the parts were not in. I waited till January 2024 and called back and they stated that they are still working out a plan with Honda and at this time no parts are available but they should be coming in the next month or two. I just got a letter in the mail today stating that it is going to be fall 2024 before parts are available. After reading this safety, recall letter I received from Honda it stating why the vehicles under recall, and the safety consequence regarding it. My check engine light is not on however, my vehicle has been acting like it is going to stall out several times while I’m driving under 35 mph. I’m very concerned because this is the only vehicle I have and I have four children and the thought of possibly being in an accident is very scary to think about, due to Honda not having a replacement part to fix the recall. This is assuming that the parts would be in by fall to fix the vehicle. I don’t have another vehicle to access so if I happen to get into accident and it’s due to my vehicle stalling would Honda then be liable for the wreck? I am little frustrated and have never in my life experienced an issue with Honda until now. If the parts are “unavailable” then I personally feel Honda should be paying for rental vehicles for these families who don’t have any other choices. I would rather pay for a rental than be sued for “potential injury” where the recall paper states that having an inoperable fuel pump, could prevent an engine from starting, causing the vehicle to lose power or stalling, while driving increasing the risk of an injury or crash. Something needs to be done about this.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that the vehicle needed to be diagnosed and if the failure was not due to the recall part, the contact would be responsible for the diagnostic test cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and stated it would be 6 months to a year before parts became available. The manufacturer was not notified of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. Several unknown warning lights were illuminated. The contact drove the vehicle to a local dealer who performed a diagnostic test. The dealer replaced the battery with a lithium battery however, the failure persisted. The contact stated that the failure was intermittent and related to the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 25,000. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, the vehicle started to stall and lost motive power. The contact pumped the accelerator pedal to keep the vehicle from stalling. The contact stated that no warning lights were illuminated. The contact drove the vehicle to a local dealer who determined that the transmission fluid needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the failure was intermittent and related the failure to the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 97,000. Parts distribution disconnect.
The contact owns a 2019 Honda Pilot. The contact received notification the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and stated that a limited number of parts were being sent to dealers for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
As we were driving we started experiencing some slight stalling and eventually started hearing a pitter patter noise as we accelerated. At one point while on the freeway we stalled out and had to pull over almost causing an accident for the person behind us to hit us. This has more recently come up again as we were driving on the road and almost caused another accident. We did take it to two different Honda Dealers and both confirmed that it has to do with the current fuel pump recall. No warnings.
The gas tank has a leak. This could result in a fire and is environmentally detrimental. Both a Honda dealer & and independent service center has verified this issue. This was discovered due to a check engine light.
My vehicle is equipped with a feature that turns it off at brakes stops and restarts when the gas is pushed (example - at a stop sign). Honda did a recall and replaced a part but this feature on my vehicle still stalls and doesn’t start instantaneously with the gas, causing a noticeable delay when I’m trying to go from a stoplight. Hondas remedy has been a button to turn this off - bit it must be turned off every single time the car is started and I’m afraid for my teenagers to take my 2019 Pilot because they may not remember the to do this. Honda at one point did turn this feature off on my vehicle but when I got a new battery put in, the computer reset and it is now active again. They informed me they now do not have the ability to turn off this feature due to a government legality over fuel efficiency so I feel very frustrated and disappointed.
I have a 2019 Honda Pilot (VIN [XXX] ), little over 70,000 miles on it. In early December 2023, I started having problems with screening flashing in cycles every warning and failure message for the vehicle. I get a cylinder 4 misfire on my person code reader. Honda Metro in Indian Trail NC tells me this is fuel injectors, they are on national backorder with no guaranteed delivery AND it will cost me over $1200 to fix there. I asked if it was warrantied or recalled and was told no. Researching I found that the 2014-2018 fuel injectors were recalled. Also, found the 2014 -2020 were same injectors so not sure why the 2019 - 2020 are not covered by same recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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