The contact owns a 2020 Honda Pilot. The contact stated that while driving on the freeway at approximately 40 MPH, the check engine warning light illuminated, the instrument panel and radio flashed then the vehicle stalled. The contact pulled to the side of the road and restarted the vehicle, and the vehicle was taken to the residence. The failure recurred while driving on the freeway. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where the buyback was denied. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure; however, the contact was informed that parts were not yet available. The failure mileage was approximately 76,000. VIN tool confirms parts not available.
2020 Honda Pilot fuel system complaints
Page 3 of 3: complaints 41 to 56 of 56, newest first, as owners wrote them.
We received a recall notification in December 2023 for fuel the pump on this vehicle. Now we’re being told that a replacement may not be available until fall which means it could be a year since the notice until the repair. With the possibility of an instant failure (as the notice said was possible) how is this vehicle safe to drive at freeway speed in let’s say WV with the power brakes, steering, etc. out of commission? Suppose it breaks down in Elko, NV? There’s no dealer for 200 miles. These repairs need to be made immediately or Honda needs to buy the vehicle back. The issue is beyond a possible inconvenience it’s dangerous.
I had no prior warning that anything was wrong with my Pilot. I tried to start my vehicle and it would not stay running. We first replaced the battery and it still wouldn't run. We had the vehicle towed to the repair shop. We were told the fuel pump was bad and we had it replaced. Vehicle runs perfectly now. I know there is a recall on many Honda vehicles but my VIN number was not part of the fuel pump recall. I believe that it should have been part of the recall and that Honda should pay for the repair and towing.
We received written notice from Honda of the federal safety agency Recall Number 23V‑858 of the Safety Recall for fuel pump failure and possible stalling and loss of power. The notice states that there is an increased risk of crash or injury, but they say they will be unable to perform repairs until the fall of 2024. When calling the local dealership they confirmed that they do not have any of the replacement parts to conduct the Recall repairs. It is wildly unacceptable that Honda will not begin repairs for at least another seven months given the vehicle can lose power and stall while driving. Vehicle owners should not be expected to pay for safety recall repairs up front in order to have a safe vehicle for their family.
The contact owns a 2020 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Honda announced this recall in December it keeps showing up on my HondaLink app. Yet here we are in February nearly 2 months after the recall & they still do not have a fix. How many people are driving their recalled vehicles? Sorry but all Honda is doing is trying to limit their liability by telling owners there is a problem & not offering a solution. They need to be forced to get these vehicles fixed.
The contact owns a 2020 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while driving at approximately 35 MPH, the vehicle stalled. The vehicle was able to restart after being jumpstarted. On another occasion while in reverse(R), the vehicle stalled. The vehicle was able to restart after being jumpstarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
There have been a total of 11 (since 2020) incidents when I applied the brakes they did not engage fully and the SUV surged forward 2 feet and the engine was still trying to go forward even with brake pedal to the floor. I have had it looked at the dealership but they say nothing is wrong. They said the battery was not talking to the brakes and I got a new battery but the brakes are still not dependable. When I apply the brakes they still surge forward 1 - 2 feet the engine revs up trying to go forward. The music CD player works sometimes but not all the time. The brakes do not work all the time. The electrical system did not work - it wouldn't show the dash board. The dealership said they fixed it. Both side mirrors never stays where they are set.
When auto start/stop feature engages at times vehicle does not restart and will not restart. This has happened 5-6 times in heavy traffic leaving the car dead in the middle of the road until we repeatedly try to reset and restart.
The contact owns a 2020 Honda Pilot. The contact stated while driving approximately 55 MPH, the vehicle started losing motive power while depressing the accelerator pedal. The check engine warning light was illuminated with a faint smell of a gasoline odor. The vehicle was taken to a dealer where it was diagnosed that the fuel injectors and joint pipe needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The contact believed that the vehicle was included in an unknown recall. The failure mileage was approximately 34,000.
The Honda Auto Start Stop system has been taxing my battery through daily use and creates unsafe situations. On more than one occasion, similar to the following, I have experienced the Honda Pilot stop the engine via the A.S.S. System. Upon releasing the brake, the system attempts, but fails, to come to ignition and the electrical system lacks the ability to start the engine, creating a need to re-start (or attempt restart). On 1 such occasion, my family was traveling through a city on the interstate. After driving on the interstate for a few hours we came to a stop light and stopped. At the green light, upon releasing the brake, the Honda Pilot attempted to start again and failed. The car went completely dead in the middle of a 4 lane interstate with my family inside. The car did not start again until the 3rd time attempting to restart the vehicle. Approximately 10 seconds later than intended, we were able to clear our vehicle from the interstate intersection. On normal occasions, such as the course of business with the Honda A.S.S. System, driving in situations that would be categorized as "start/Stop" situations, the Honda A.S.S. System leads to stalled response and delayed lurching into traffic creating situations due to the delay in response. Multiple times this has been reported to my dealer. They acknowledge it as a "Battery" problem. They test my battery per HONDA WARRANTY and tell me it "Passes". They basically are just charging my battery and sending me out the door. The time between vehicle events is decreasing. Please help address this obvious vehicle shortcoming. There is no permanent means to disable it. Thank you.
I have owned the 2020 Honda Pilot Touring since Jan.2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. My 2020 Honda Pilot has shut off a few times while stopping at a red light. Each time has been after coming to a complete stop at a red light and sitting there for a couple minutes. Suddenly there is a beep sound and the engine shuts down. Only the entertainment system is left on. The gear changes to N by itself and I am unable to change it to any other gear. With my foot on the brake, trying to change the gear and trying turn off the car for about 3 minute in the middle of traffic with my kids in the car, eventually I was able to shut off the engine completely off. I immediately try restart the car to avoid a car accident. It put itself in N (neural) and the dashboard screen said “Put it in P (Park) and hit bottom to restart car.” The car wouldn’t let me push anything. The power button did nothing and even if you pushed the P for park it stayed in N. The battery light immediately came on when this happened also. And went away as soon as it worked again. I scheduled an appointment after the third time the this happen leaving the car for them to run tests. They ran the tests and when I returned to pick it up, the technician said they tested the battery, wiring, and engine and that everything was good. Nothing was provided to me but they did show me the report as they talked about the results I am sure I can obtain if requested. They almost changed me for the testing but waived the fee which I was thankful. I am concerned and at times scared for the safety of my kids and I. I really hope Honda finds a fix for this and recalls for whatever the issues are as quickly as possible. I like the car but it really is making me want to get a new car and never purchase from Honda again.
My Pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart. There were a variety of flashing lights and the car appeared to have power but the engine would not turn over. I immediately turned my hazard lights on, but each time I tried to restart the car, the hazards would turn off which was particularly concerning. The police responded and we looked for options to get the car into neutral so we could move it out of the intersection but there appears to be no option for a layman to manually override the transmission and place the car in neutral. As a result I was stranded in my vehicle for nearly 3 hours in an intersection while I waited for a tow truck. There had been no prior indication of any issues with the vehicle. It was purchased used and I have only put approximately 2,000 miles on it since purchasing. The vehicle was towed to the dealership and is awaiting inspection. While my experience was terrible, I am terrified to think of how much worse this could have been if I had stalled in traffic on a highway or with my children in the car.
Over the last few years, after a long highway drive of approx. 20 miles when I stop and sit and idle, a strong gasoline smell is entering the vehicle via the HVAC Heating system. Also, after the same longer drives, when I return home, turn off and park the suv in my garage, shortly after my garage smells of gasoline as well from the Front Passenger side of the suv nearest the hood cowl. It does not happen 100% of the time but this winter it has occurred more frequently (a few times a week) during our Mon-Fri commutes.
Car was stopped at a traffic light and when it turned green, I pressed the accelerator. Initially the engine raced but the car did not move. After a few seconds, the car slowly began to move and then fully 'engaged' and moved forward.
I'm writing to inform you of a severe safety issue that occurred with our 2020 honda pilot touring edition. My family and I were driving on the highway at about 70 MPH when all of a sudden the car wouldn't accelerate and in fact lost power. The engine light was flashing and we were fortunate to have an exit ramp close and we coasted off on the exit ramp limited to 5 MPH. All electronics were on (radio and dvd), but the car forced us to a stop. We called the honda service line because this car is still under warranty. They informed us not to drive the car at this time with the engine light on. We sat in the car with the engine light on and pulled over for approximately 20 minutes. They recommended turning the car off for 10 minutes, like manual said, and then restart the car to see if we can drive to safety. We did this and the engine light was off and we were able to drive to a safe location. 100+ miles away from our home, we took it to a honda dealer. They did an inspection of the car and attempted to read the system to find out why the engine light came on. They wrote up a detailed report and said that the engine light may not have been on long enough to get a read/report, but everything else looked ok. They did write in their report that there is a known bulletin for a fuel injection problem. They said they recommended it, but that the engine light would need to be on longer to justify recall. And lastly, I want you to be aware that this car, since purchasing new, has been in the shop or not correctly working for 4+ month of the year we have owned it. The dvd player, information electronic screen system broke and needed replaced. Additionally, we had loud cracking and popping noise and it required a cable with proper shielding to be replaced.
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