Honda Prologue backup camera problems

Filed Oct 26, 2026 · Electrical, Visibility · CA

I purchased my 2024 Honda Prologue on [XXX]. On [XXX], I opened a case with American Honda because the vehicle has an open rearview camera safety recall, the federal safety agency Recall 26V‑306 / Honda Recall D05. Since then, I have repeatedly contacted American Honda and several authorized Honda dealerships trying to get the recall repaired. I have spent weeks calling representatives, speaking with case managers, contacting dealerships myself, and trying to understand who is responsible for providing the replacement camera. I have received conflicting information and very little clear assistance. On [XXX], Future Honda in Citrus Heights inspected the vehicle. Their repair order states: “SAFETY RECALL CAMPAIGN: REAR VIEW CAMERA - REPLACE.” The rearview camera was not functioning at the time, and the dealership told me the replacement camera had to be requested or ordered through Honda. Future Honda later told me the request had been submitted and they were waiting for the part. On [XXX], an American Honda representative left me a voicemail stating she had contacted the dealer, confirmed the part was ordered, and that I needed to continue waiting for it to arrive. As of October 25, 2026, the recall remains incomplete. I still have no repair, estimated delivery date, shipping information, or confirmation that a camera has been allocated to my vehicle. Future Honda says it is waiting for Honda, while American Honda has also told me dealerships handle their own parts. I am filing this complaint because I have been trying to obtain this recall repair since September 14, and after more than a month I still do not have a timely remedy or clear resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 19, 2026 · FL

This past spring I received a notification from Honda that there is a recall for an issue with my vehicles back up camera that may cause the camera to blur or go black. I called the dealer in [XXX] and they scheduled a time to bring in my vehicle and have it fixed. I dropped of my vehicle in the AM and was advised after calling in evening they would have to keep another day. When I went in next afternoon service advisor informed me that they did not have and could not get the part to fix. I told him I would check with [XXX] dealer I bought vehicle from when I got home in a couple of months. When I got home end of September I called local dealer and they informed me they still did not have the part. I informed them that the camera was blurring anytime that it rained and that this was a danger when trying to back up or pull out of my drive. They contacted Honda corporate and were told they had a limited supply of parts to fix but that I would have to bring the vehicle in and they would have to take a video and send it to them so they could see that the camera wasn't working properly. I advised them this was unacceptable as this is a problem that only shows up after it has rained or on very high humidity mornings and to expect me to drop everything and run to the dealer when it rained was ridiculous as I may well be working or have another engagement. I asked corporate to provide me with a refusal to complete work letter and they refused. Please help me as a camera failure jeopardizes not only my family but friends and neighbors of the community. If you have any other questions please call me at [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 16, 2026 · Driver assistance · 16,000 miles · CA

The contact owns a 2024 Honda Prologue. The contact received notification of the federal safety agency Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank screen. The dealer was contacted. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 16,000.

Filed Oct 15, 2026 · Driver assistance · 12,000 miles · AZ

The contact owns a 2024 Honda Prologue. The contact received a safety recall notification for the federal safety agency Campaign Number: 26V306000 (Back Over Prevention); however, the part required for the repair was not yet available. The contact stated that the failure was actively occurring, with the rearview camera displaying an intermittent and brief image. Additionally, the contact stated that the rubber weatherstripping seals for all doors, windows, and the sunroof continually detached. Although the dealer previously replaced the seals, the repairs failed to correct the issue, and the seals continued to detach. Both the manufacturer and a local dealer were notified of the ongoing failures, and a case was filed. The failure mileage was 12,000.

Filed Oct 9, 2026 · Acceleration, Electrical · NY

The center display and instrument cluster on my 2024 Honda Prologue fail intermittently while driving. When the instrument cluster drops out, I lose the speedometer and driver information display. When the center display fails, the backup camera image is unavailable, along with audio and climate information. On July 24th, while driving at approximately 45 mph near Keuka Park with my family in the vehicle, the center display went black. Minutes later, the instrument cluster cut out and recovered three separate times. I recorded video of the display failure and two of the cluster dropouts. The problem began at 868 miles, about three weeks after delivery in April 2025. Dealers replaced the touch screen audio unit in May 2025 and the radio control assembly and infotainment module in June 2025. The problem returned. Honda Recall 26-056 (Meter/Center Display software update) was performed on 5/5/2026, and the dealer technician documented on the repair order that the screen was still flickering and freezing immediately after the recall. A later dealer visit could not duplicate the problem. Failures continue, and I have ongoing video documentation. The recall remedy did not fix this defect. Losing the speedometer and rearview camera while driving is a safety risk. Losing the infotainment screen and rearview camera is almost a daily guarantee at this point.

Filed Oct 5, 2026 · Driver assistance · PA

While backing up the car abruptly stops Back up. This happens a couple of times when it was slightly raining also when there was nothing behind my vehicle. Honda sent me notification of a backup camera recall. When I took my car for the recall and inspection, I was told the part is on back order. I then got an email from EVGO stating the following: Thu, Oct 1 at 10:43 PM EVgo Fast Charging Hi [XXX], We've revised our EVgo Terms of Service and Privacy Policy. The updated documents take effect on October 15, 2026. Here's a summary of the key changes: Vehicle safety, recalls, and insurance: We’ve added clarification on what equipment is allowed to be used on our charging network. If your vehicle has an open, unresolved the federal safety agency recall on its charging system, battery, or electrical components, you may not charge on the EVgo network until the recall has been addressed. To use EVgo charging services, you must maintain automobile liability insurance in accordance with the laws of your state. Accessing charging services: We’ve added information about your responsibilities when accessing our charging services and clarification on access methods and charging locations that are owned or managed by third parties. Subscriptions and autorenewal: We’ve added additional disclosures about how we manage subscription plans and how you can cancel. Dispute resolution improvements: We’ve added a mandatory pre-arbitration dispute resolution procedure. Arbitration is now conducted remotely by default, or if applicable, in your state of residence. EVgo will cover all arbitration fees beyond the initial filing fee. You may opt out of arbitration entirely or reject changes to the arbitration provision by contacting us and following the instructions in Section 15 of the Terms of Service. Safety monitoring at charging stations: For safety and that Also I wont be able to charge at a EVgo charging station starting on 10/15/2026. My dealership and service is Ray Price Honda Stroudsburg PA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

Filed Sep 17, 2026 · Lights · OR

At night rear view camera is dark unable to see objects, safety hazard. It is working, but does not have proper lighting. I have brought in to Honda and they have not resolved issue. State they can not duplicate issue.

Filed Sep 14, 2026 · MA

The rearview camera on my 2025 Honda Prologue Elite is absolutely unusable at night. The display is so dark that I can barely see anything behind the vehicle in dark conditions, even with the driveway/garage lights on. This creates a significant safety hazard when backing up, parking, or checking surroundings at night. Safety Concern: Rearview cameras are essential for visibility and preventing collisions, especially in low-light situations. Since the camera does not provide adequate visibility at night, it fails to meet its intended safety function and puts pedestrians, other vehicles, and property at risk. When It Occurs: The issue occurs consistently at night in low-light environments. During the day or well-lit areas the camera functions normally. Request: Please investigate this issue, as the poor visibility of the rearview camera at night appears to be a design or equipment defect that affects all vehicles of this model based on complaints from various owners in various forums/reddit etc

Filed Sep 5, 2026 · MA

The backup camera is useless at night. I think maybe it’s a defective camera but Honda says it’s fine.

Filed Aug 22, 2026 · Lights · WA · crash

Backup camera image was too dark to see a tree behind the car. Driver backed into the tree. Dealer refuses to address faulty backup camera or backup lighting; claims this VIN is not subject to recall, so not their problem. Driver cannot drive this vehicle at night without functional backup camera visibility.