2008 Hyundai Entourage: sudden loss of power

Filed Mar 17, 2016 · Engine · 98,000 miles · OH

Our vehicle has been for repairs to columbia hyundai in montgomery, ohio four times in less than two years. The main culprit that has been the primary reason for these service repairs has been the cam phasers. This time, most recently, 16 mar 2016, I was informed by the service department that the cam phasers were in need of replacement once again. This also required the timing chain and tensioner to be replaced which is in line with the continued issues with the cam phasers ongoing issues. Additionally, I was informed that the oil control valve needs replaced. This is significance because the manufacturer has known of this issue since it put out a technical bulletin in may 2009. The total cost of repairs is nearly $1,300 including hyundai refusing to cover the cam phasers, despite this being less than one year from the last date of replacement by columbia hyundai. Today, I was forced to drive my vehicle home despite breaking down without even having left the dealership lot. The van broke down several more times on the way home and within less than a mile from the dealership. I forced the van to drive despite the check engine light flashing as previously reported to the dealership and despite the hard rough idling and tremendous loss of power that nearly resulted in a head on collision between myself and another vehicle at a nearby intersection. This has gone on long enough and despite hyundai's efforts to assist us by covering the repairs the first time, refunding me the amount that I was charged the second time due to fighting over the timing of the incident. The third time this happened the dealership covered the cost, but took so long for the repairs and it still resulted in the cam phasers being diagnosed a fourth time as needing replacement. This time hyundai refused to do any services and wanted to charge nearly $1,300 for the total repair costs!

Filed Sep 3, 2015 · Acceleration, Brakes · 138,000 miles · IN

Driving on the skyway heading into downtown chicago on a sunday morning. Speed was approx. 70mph. I got into the left lane to pass, and as soon as I did, I noticed that the left lane was ending about 1/4 mile ahead. I gave the accelerator a little extra, and the vehicle took off. The speed climbed to 75,80 then 85mph. The accelerator was not stuck, it was not a floor mat issue, it was a mechanical failure. I was standing on the breaks, with both feet, and the breaks were not functional at all. Fortunately traffic was light, and on the highway, there was room to accelerate to this speed without crashing the vehicle. Fearing what could be ahead, I eventually put the vehicle into neutral,which red-lined the RPM's, but did not slow the vehicle. I put it back into drive, hoping to restart or reset the accelerator/brake system, but it did nothing, so I turned off the engine, put it into neutral and eventually coasted to a stop on the off ramp. The brakes were still not working, and I lost power steering, but coasted to a stop. I had my wife and 3 children in the vehicle with me, and we are lucky to have survived the incident. Hyndai corporation has been completely unprofessional in this matter. By putting the vehicle in neutral to control the speed, the engine seized (estimate 6k repair) hyundai would not pay for these repairs. Their consumer affairs division in hyundai, didn't return my call within 3 days as they had indicated. I had to call them back and file a safety report, and eventually when they did respond, after multiple calls, I sent them an estimate, and they told me they would pay for the diagnostics, but no repairs.the engine has to run on its own power for them to "accurately assess" what happened.hyundai is not interested in finding a fix to this failure.as far as hyundai is concerned, the incident never happened.

Filed Aug 20, 2015 · Engine · 89,990 miles · OH

My wife and I first brought our vehicle to columbia hyundai/acura in montgomery, ohio for a severe loss of power while she was driving. The incident nearly caused my wife and children to be rear-ended while trying to accelerate to highway speeds, which is 65 MPH, here in the greater cincinnati area on interstate 275. Hyundai did warranty the work performed by their service shop at columbia hyundai, but only after it was revealed to me that the hyundai warranty only applied to the original owners. This was not something I was aware of and even the sales manager at jake sweeney used cars and I commented on how great this warranty was for me and my family because hyundai stands by it. Well, they did not want to honor any of it until I illustrated that this was a defect in their vehicle and asking me to pay the costs of the repairs and associated repairs was ridiculous. The issue involved the cam phasers of the engine and were repaired along with other parts and a recall item addressed. Not less than one year ago, prior to my family and I going on vacation, we brought the van back for the same reason, although I did not notice any hesitations, the mechanic who test drove it did. It was the cam phasers once again. This time hyundai only was willing to cover half of the repair costs, which left me with nearly $1,100 in total costs for a rental vehicle, fuel and the costs of parts and labor. This deeply affected our finances and nearly cancelled the vacation to florida I had been saving up for well over a year. Having no choice, I paid the costs, and took possession of the van after paying. I had not even left the dealership driveway when the check engine light came back on! My son was in the car with me and I have video of this occurring. The issue with the power loss happened again and still occurs today as recently as a few days ago with my wife & children in the van!

Filed Aug 15, 2014 · Driver assistance · 32,200 miles · NJ

The dealer says this happens when the gas cap is not on properly closed. The check engine light comes on and the ESC light comes on. This causes the car to lose power and almost stall. The only way to get the engine running right again is to turn it off and restart after about 30 seconds. This first happened to me on the bqe in brooklyn. This was in 2011 3 months after I purchased the car used from the hyundai dealer second hand. Last week it happened 3 times. I was at a stoplight and when I started up the check engine light went on and the ESC light came on and I suddenly I lost power confusing the cars behind me. When I start up again the ESC light is out but the check engine light is still on. I find this is dangerous and needs to be corrected. I am afraid this will happen on the highway and I lose power, brakes and power steering!.

Filed Apr 3, 2013 · Engine · 72,000 miles · SC

Tl* the contact owns a 2008 hyundai entourage. The contact was driving approximately 45 MPH when the ESC and check engine warning indicators illuminated on the instrument panel. There was also a complete loss of engine power. The vehicle was coasted to the side of the road and after waiting one hour, the vehicle was able to be restarted and resumed normal operation. The vehicle was not repaired or diagnosed. The manufacturer was notified of the problem. The approximate failure mileage was 72,000.

Filed Feb 2, 2010 · Acceleration, Body · 39,558 miles · MD

While driving up an incline the vehicle began to make a grinding noise. Shortly thereafter the car began shaking, with the check engine and ESC lights both coming on, then a sudden stoppage of acceleration, and then engine shut down while the vehicle was still in motion. This caused the immediate loss of steering and the brakes to go soft. The vehicle sat for 10 minutes before re-starting; however, after driving approximately 100 feet, the car once again made the grinding noise, engine and ESC light illumination, shaking, and then shut down. This is the third time since purchasing this vehicle in march of 2008, that the engine has stopped working while driving. The dealership has replaced a throttle sensor twice, the last time being october 18, 2009, and it is currently in the shop again for the same problem. This is just one of several ongoing problems and concerns with this vehicle. Most notably outside of the sudden loss of power and engine shut off described, the brakes have been checked on several occasions for noises, violent shaking, and loss of function to which the dealership states that they are not worn or warped or this is normal for this vehicle. The tires have no grip and spin on both dry and went road conditions making sudden acceleration impossible and dangerous.the vehicle has also been checked for the lack of gas mileage approximately 13 mpg city and 16 mpg highway, well less then the 19/21 on the sticker.

Filed Jan 5, 2010 · Body, Brakes · FL

The sliding doors do not open and close properly. Sometimes they work and sometimes they do not. They may close half way and then go back to open position and stay there or go back to closed position. The driver side door closed on me once when I was strapping my grandson in, it had been open awhile. Luckily I had the key on the floor in front of me and used the key fob to open it. The door did not open automatically when it hit me, as I supposed it would. These doors were replaced a few months ago. The same thing happened with the hatch door, my husband closed it while I was reaching for something inside the van. I jumped out of the way but it hit me on the shoulder and did not stop. As I was slowing down at a stop sign the car did not slow fast enough and I had to push the pedal all the way down to get the car to stop completely. I had no warning that there was anything wrong with the brakes. No lights on the dash, no noises, nothing had happened before that. I took it in the next day and was told it was fixed and it was due to heat. I have lost all power in the car while driving. Luckily, I was not on the highway at the time and my grandchildren were not in the car. I coasted to a friends house and stopped in front of his house and asked what might be wrong with the van. He advised me to shut it off for awhile and let it reset, then turn it on again. After it happened a second time I took it in for repair. While driving I have had to endure lights flashing on and off in the car. The overhead reading lights in front and back, they take turns. Then the beeping starts too (the door open light goes on the dash). That also takes turns. Sometimes they all go on at the same time and go off and on or off, and take turns going on and off. Its maddening, and I have to drive through this.