2008 Hyundai Entourage: ball joint or control arm failure

Filed Jul 12, 2023 · Suspension · MD

While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose control of the vehicle.

Filed Sep 21, 2021 · Suspension · NJ

2008 hyundai entourage. Consumer is seeking reimbursement for vehicle repairs related to open safety recall. The consumer stated while driving the vehicle the steering failed pulling the vehicle into oncoming traffic. An auto mechanice advised that the front and lower control arm broke and was on recall. The consumer discovered the vehicle was not included in the recall, but believed it should have been.

Filed Oct 23, 2020 · Suspension · 120,227 miles · IL

Tl* the contact owns a 2008 hyundai entourage. The contact stated that whenever they would maneuver the vehicle while parking, there was a squealing sound coming from the wheels. The contact took the vehicle to a certified mechanic to replace the tires however, the certified mechanic stated that the lower control arms had rusted and needed to be replaced. The vehicle had not been repaired. The contact had learned from hyundai of perryville (343 n perryville rd, rockford, il 61107; (815) 229-0089) that the vehicle previously received a protective coating on the lower control arm to prevent excessive rust in 2014 under the federal safety agency campaign number: 13v556000 (suspension). The manufacturer was not made aware of the failure. The approximate failure mileage was 120,227. Invalid VIN.

Filed Oct 21, 2019 · Suspension · 139,000 miles · CT

Backing out of my driveway and my van started making a loud thumping noise. I was not able to go forward or in reverse. Looked underneath and found the driver's side lower control arm corroded and disintegrated, and the axel had come out of the transmission. There was a recall in 2014 for corrosion but all they did was spray something on that was supposed to protetct it. It did not work. If I had been anywhere other than my driveway it could have been an extremely bad situation as I lost control of my steering. I had it towed to the dealer today and they want $878 to replace the two control arms (with after-market parts).

Filed Oct 1, 2019 · Steering, Suspension · 230,000 miles · NJ

While turning left at an intersection, I heard a loud bang and lost steering control. I pulled over to the side of the road and called for a tow to my mechanic. The passenger side front wheel was displaced, the 2 front wheels were not parallel and the wheel had hit the front bumper cover causing it to come loose. The tow driver noted that the lower control arm snapped. Front passenger wheel was hitting the front bumper cover as it was pulled onto the flat bed. I called hyundai corp and local dealer on following day (monday). I tried to get direction regarding inspection of vehicle. Since an additional tow could cause more damage; I asked if hyundai could inspect at the local shop. I could not get any direction on how to get the car inspected. On the 3rd call I was advised that safety recalls are only covered for 1 year after the recall service. When I asked if I needed to contact the federal safety agency, jack indicated that since I mentioned the federal safety agency he is required to pass the case to a sr hyundai representative and that I would receive a response very soon. I have not received any return call or other communication from anyone at hyundai corp or the local dealer. The attached pics show the front passenger side lower control arm corrosion and failure. The recall service performed in 2014 was obviously not adequate. The sudden loss of control was a horrifying feeling. I am hopeful that the federal safety agency will take appropriate action so that others are not continued to be put in peril. I understand there have been numerous other occurrences of lower control arm failure in vehicles that were serviced under the recall. Note that my vehicle was serviced for the recall at freehold hyundai shortly after I received notice.

Filed Sep 1, 2017 · Suspension · 116,610 miles · NY

Tl* the contact owns a 2008 hyundai entourage. While driving, the contact heard a clunking noise and the steering ability failed. The contact parked the vehicle and noticed that the front control arm fractured. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that both front lower control arms needed to be replaced. The front lower driver side control arm was repaired; however, the front lower passenger side control arm needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact referenced the federal safety agency campaign number: 13v556000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 116,610.

Filed Sep 3, 2014 · Suspension · 95,229 miles · VA

This complaint is in regards to the federal safety agency campaign number 13v556000-component suspension and/or front lower control arm corrosion. My vehicle was purchased march 2008 and is registered in virginia (not included in the recall), however 90% of the miles on this vehicle are from traveling in west virginia (which is included in the recall). I called the hyundai customer service line to ask if my van was included in the recall. They told me it is not included in the recall. They would not tell me why it was not included. My mechanic has checked the van and has quoted in writing the following. "suspension front and rear has heavy corrosion (appears to still meet va state inspection criteria)". He told me the rear toe cannot be adjusted due to the heavy corrosion. It is now making a horrible metal to metal grinding noise in the front end. I am very concerned and afraid for my safety in this vehicle. I travel alone in areas that are mountainous and I do not have cell phone service in these areas. This van is my only vehicle so I have no choice but to drive it. Any vehicle that has heavy corrosion that creates a safety issue regardless of where it travels should be included in the recall. I am requesting that the vehicles in this recall be expanded to include all states. Please help.

Filed Jan 7, 2014 · Suspension · 72,000 miles · AR

The purpose of this letter is to request the federal safety agency to include 2008 hyundai entourage vehicles from the state of virginia in the agency's recall and repair authorization, the federal safety agency campaign number 13v556000, components suspension, and/or front lower control arm corrosion,' dated november 06, 2013. I am the original owner of a 2008 hyundai entourage, purchased in the state of virginia, with the exact mechanical problems delineated in the agencys recall and repair notice and authorization. Although I lived in virginia, I worked in washington, dc, and traveled extensively in the salt belt' states of maryland, new york, pennsylvania, and washington, dc, as noted in the agencys recall and repair authorization. Critically important, the state of virginia has the exact weather conditions as west virginia. To include the state of west virginia in the recall and repair authorization and not virginia is nonsensical or preposterous. 2008 hyundai entourages from virginia have had as much exposure to the corrosive and harmful impact of road salt and water' as other vehicles designated in the agency's recall and repair report of november 06, 2013, campaign 13v556000.