2015 Hyundai Genesis: doors won't lock, open or latch

Filed Sep 3, 2025 · Body, Locks · 63,500 miles · HI

The contact owns a 2015 Hyundai Genesis. The contact stated that while the vehicle was parked, the driver's side rear door failed to open. The contact entered the vehicle and attempted to open the driver's side rear door; however the door failed to open. The vehicle was taken to the dealer, where the vehicle was diagnosed with a failed rear driver's side door handle. The contact was informed that the rear driver's side door handle and door panel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.

Filed Aug 1, 2023 · Body · AL

Driver’s side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of the vehicle, nor when the occupant uses the interior door handle. This hinders the occupants from exiting the vehicle and is unsafe. Maintenance personnel have replicated the issue and have found no root cause.

Filed Mar 5, 2023 · Body · CA

Rear passenger door lock inoperable. Not able to open door from inside or outside. Safety issue, vehicle accommodates two child car seats in the rear. Component failure, should be a recall.Safety issue.

Filed Feb 13, 2023 · Body, Fuel system · CA

The fuel door will not open, even with the emergency latch located within the trunk. A cursory search of reddit and other forums has revealed the problem to be widespread among other Hyundai owners, with no solutions offered by Hyundai or Genesis. The safety issue is obvious in that drivers will be stranded in unexpected places.

Filed Sep 7, 2022 · Body · MS

I was attempting to open the rear door to help my child exit the car when the exterior door handle broke off in my hand leaving me unable to open the door. Luckily there was no emergency and I was able to use another door. I was told this is a common problem with these door handles and feel it could create an entrapment issue under the worst circumstances.

Filed Jul 26, 2022 · Body · UT

Driver rear door latch failed, door refuses to open from the outside or the inside. Passenger may become trapped in the event of an accident requiring exit from that door. No warnings or symptoms present before the failure. Multiple forum posts detailing similar symptoms

Filed Aug 17, 2021 · Body · NC

The rear passenger door will not open from inside or from outside of the vehicle. The door lock mechanism has failed internally while the door was shut. This causes a safety issue as passengers are not able to exit the vehicle in an emergency event. Worse, a child car seat is not able to be accessed as the door will not open. There are not warning lights in the vehicle to alert you that the door lock/handle mechanism has failed. Hyundai/Genesis will not repair the defective components under warranty, as they consider it a wear item. As the door will not open it is extremely difficult to repair this issue. The door panel has to be cut off which renders it destroyed. The door lock/latch mechanism has failed at 60000 miles and with a vehicle that is 6 years old. This is a huge safety issue as people will become trapped in a crash, which can lead to injury and loss of life.

Filed May 1, 2021 · Body · 100,500 miles · SC

Vehicle rear driver-side door will not open from inside or outside when handles are pulled. Leaves left rear seat inaccessible and unable to quickly egress the vehicle in case of accident, fire etc.

Filed Sep 14, 2020 · Body, Lights · 34,000 miles · TX

1. In a stationary position both incidents the left and right passenger door handles while opening the doors on different times once in 2019 the other 2020 completely came off. The first issue I went to service department at norm reeves hyundai in california off of the 605 freeway where they glue it back together and not opening the inside of the door to remove the broken pieces that fell inside the door which you can hear each time I close the door for the right side back passenger door. Second issues the left side back passenger door handle came apart the same way trying to open the door it just completely came off. I call my insurance company usaa file a claim took the vehicle to caliber collision hear in kyle, texas and they glued back on no pieces broke off inside the door. Now I have a problem with the right side headlight bulb that keeps going out while im driving. I took it to south point hyundai july 6,, 2020 for this issue. According to the service report they identified the bulb needed to be replaced and replaced it. I told them the bulb is not the problem, they needed to find out whats causing it to go out. On july 7, 2020 bulb went out again retuned back to south point hyundai all they did was opened the hood the service guy giggled something on the right side headlight and it came on, I told him thats is so unprofessional and should not have happened just to get my headlight to work. On september 7, 2020 bulb went out again call september 8, 2020 the service manager told me to bring the car in after I explained what happened for the second time after ive been charged for the service that did not fix the problem. Once I reached south point hyundai the service manager john wayne drive my vehicle around the back drove back after 30 minutes and told me its going to cost me $130. Not including labor to fix the problem. I just left very upset.

Filed Jun 29, 2018 · 60,000 miles · MD

Front inside door lock switch (driver's side) remains in the unlatched position when I attempt to lock door via lock button from inside of car or via key fob from the outside of the car. All other doors (front passenger, left rear, right rear) lock just fine. Hazard: the door may not be in the locked position and may open while the vehicle is in motion, possibly resulting in injury to the driver.