While the vehicle was being driven, the sunroof became inoperable, stuck in the tilt position. The motor could be heard running but the glass panel would not move in either direction. There were no warning lamps, messages, or other symptoms before the failure. The dealership disassembled the sunroof and found that a spring on the passenger-side sunroof rail had broken, and that the broken spring damaged the rail itself. The dealer confirmed the failure matches Hyundai TSB 23-BD-003H-1, Sunroof Wind Deflector and Mechanism Replacement, issued April 2023. That bulletin applies to certain 2020-2022 model year Palisade vehicles equipped with a sunroof and produced before 5/4/2022, and describes the wind deflector malfunctioning and damaging the sunroof mechanism, leaving the sunroof inoperable. My vehicle falls within that range and experienced that failure. The dealership was able to move the glass panel into a fully closed, flat position, where it appears normal. However, because the rail is broken, the panel is not harnessed in the rail. It can be pushed upward by hand from the passenger side. The dealership stated the panel could move at highway speed and that the vehicle is not secure against entry in this condition. For that reason the dealership has kept the vehicle since 8/24/2026 and provided a loaner rather than returning it to me to drive. The technician documented no signs of misuse or outside damage and noted that the sunroof is rarely used. The vehicle and the broken component are available for inspection. The manufacturer was notified and declined goodwill assistance, citing the vehicle's time in service and mileage. The repair was quoted at approximately $3,500 and has not been performed. Mileage at diagnosis was 83,069.
2021 Hyundai Palisade visibility problems
62 complaints (14% of all complaints for this car). Typical mileage when it fails: 2,400.
- owner complaints
- 62
- of this car's complaints
- 14%
- typical mileage
- 2,400
- crashes
- 0
- recalls
- 2
Which part fails
- Sun/moon roof assembly7
- Windshield5
- Defroster/defogger/HVAC system: rear window1
At what mileage
Complaints by mileage at the time of the problem.
Hyundai Palisade visibility problems in other years
Specific symptoms reported on the 2021 Hyundai Palisade visibility
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Visibility/wiper
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
- Risk
- Windshield wiper failure can reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed May 15, 2023. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 243. This recall is an expansion of recall number 22V‑627.
Recall number 23V180000 · Recall details
Visibility: windshield wiper/washer: motor
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.
- Risk
- Windshield wiper failure can reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed December 13, 2022. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 233.
Recall number 22V627000 · Recall details
Related investigations
Windshield Wiper Failure
On August 15, 2022, Hyundai Motor America (Hyundai) filed a safety recall (the federal safety agency Recall 22V‑627) of 122,919 model year (MY) 2020-2021 Hyundai Palisade vehicles produced from April 10, 2019 to November 30, 2020. This recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.On December 2, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) after receiving 6 consumer complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021-2023 Hyundai Palisade vehicles (subject vehicles). These vehicles were excluded from Recall 22V‑627. At the time of opening the RQ, the root cause and recall remedy were still unknown and under investigation. Thus, the RQ was opened to assess the scope and remedy of Recall 22V‑627.In its February 10, 2023 response to ODI's information request on the RQ, Hyundai provided 17 customer complaints and 75 warranty claims related to the alleged defect in the subject vehicles. Hyundai stated that the wiper systems in the subject vehicles are equipped with a different wiper motor design than the earlier-built Palisade vehicles included in Recall 22V‑627. Hyundai also stated it does not believe there is an unreasonable risk to motor vehicle safety in the wiper system in subject vehicles.On March 17, 2023, Hyundai filed a new safety recall (the federal safety agency Recall 23V‑180) of 167,085 MY 2021-2023 Palisade vehicles produced from December 1, 2020 to November 22, 2022 when a design change was implemented. The design change, as well as the recall remedy (for both Recalls 22V‑627 and 23V‑180), is a redesigned driver-side wiper arm that allows for additional snow accumulation between the wiper arm and the cowl, thus reducing the load on the wiper motor and circuit breaker activation.In view of the recall action being taken by Hyundai, ODI is closing this RQ. The agency reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at under the following ODI identification numbers:11521365, 11517359, 11512295, 11509965, 11509253, 11508868, 11502146, 11501278, 11497343, 11494119, 11458548, 11450975, 11450045, 11449381, 11443330.
RQ22005
What 2021 Hyundai Palisade owners say
Most recent owner complaints, unedited.
Pressed button to open glass sunroof and glass panel crookedly began opening with one side opening farther than the other until it stopped midway with a loud grinding noise. It stopped crooked in the tracks. It would not open. It would not completely close and the rear was left protruding above the roof line. There was nothing holding the back of the glass panel to the tracks. I could lift the back freely. A strong gust of wind or a passing truck could lift the panel. If the glass panel were to separate from the vehicle, a displaced panel could increase the potential of a crash or injury to other road users. I did not feel it was safe to drive it on the highway and took it to the Hyundai dealer where it sat until repaired on 4/7/2026 with redesigned deflector attachments, carriage bars and driving wedges. Hyundai TSB 23-BD-003H-1 describes this cascading failure of the defective air deflector breaking apart and damaging the sunroof tracks and specifies redesigned parts but fails to take in consideration that the glass panel is not held firmly in place once the connection between panel and tracks have failed. Prior to the sunroof’s failure I was unaware that a TBS had been issued. I had only opened the sunroof about a dozen times and received no warning of the failure. Subaru has issued a vehicle recall 26V346 which also results in a loose glass roof as a recognized safety risk including crash, fire, health, injury. Please encourage Hyundai to recognize the safety risk of a potential crash or injury to other road users of a loose glass sunroof as Subaru has and not as a warranty issue.
Large crack formed without any projectile involved. Car was sitting in the garage and temperature was around 40 degrees. Crack starts from the bottom of the windshield near the driver's side and extends upward about 12 inches. The car had been sitting in the garage for 4 days without being driven. Vehicle only has 21,455 miles but is out of warranty due to age.
The contact owns a 2021 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the contact became aware of parts falling from the sunroof tract onto the front passenger’s seat. The contact held on to the remaining parts of the sunroof tract to prevent the sunroof from detaching. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact was informed that there was no evidence of failure to determine what caused the sunroof tract to fracture. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 94,582.
In January 2025, during snowy weather, the windshield wipers on my 2021 Hyundai Palisade failed mid-operation and began making a buzzing noise. After 3–4 uses, they locked up and stopped functioning, causing a serious visibility issue. This occurred while driving, putting my safety at risk. This symptom directly matches the federal safety agency Recall 23V‑180 / Hyundai Campaign 243, which I was told had already been addressed by the dealership I purchased from (Fitzgerald Hyundai in Gaithersburg, MD). I bought the vehicle used in April 2023, around the time this recall was active. I brought the vehicle back to that dealership in May 2025. They confirmed the wiper motors appeared to be binding and recommended replacement. However, they claimed the issue was not related to the recall and charged me a diagnostic fee of $209. Their service summary matches the defect described in the recall. I believe the recall fix was either never performed properly or did not actually resolve the underlying issue. This appears to be a recurring safety defect that puts drivers at continued risk.
The contact owns a 2021 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Front passenger and both captain chairs seatbelts will unlatch on their own. Windshield wipers when on automatic setting will turn on with no precipitation on windshield. Generally when the steering is turned slightly left. Both issues have happened multiple times over the past 4 years of ownership.
While driving down the interstate heard a loud sound, sounding like a shot gun. Looked and the sunroof shattered. Immediately took it into the dealership and they determined it was not hit by anything and they have been seeing a rise of this happening. They are fixing under warranty and had to give me rental car because they don’t know how long it will take. It was extremely scary and thankfully my sunroof cover was closed. I can easily see this causing a car accident.
We have had the car towed twice to and from the dealer to fix the problem and they are telling us the parts are on back order and they cant fix the car but they put in in the system that it has been fixed. This is Colorado Spring time the weather can do anything here this time of year the car is not safe to drive but the dealer told my wife they will not give her a loaner car so she is being forest to drive a unsafe car.
Windshield cracks under normal highway driving condition. Smaller rocks coming onto windshield are expected under highway driving conditions. Of all the 9 vehicles that I have owned previously none had this issue but with Hyundai Palisade the glass cracked very easily. I have small cracks on my windshield at multiple places and it appears that Hyundai has installed a thin windshield or a windshield not suited for highways in USA. Could the federal safety agency please investigate this?
Questions about the 2021 Hyundai Palisade visibility
Does the 2021 Hyundai Palisade have visibility problems?
Owners have filed 62 complaints about the visibility of the 2021 Hyundai Palisade, 14% of all its complaints.
At what mileage do 2021 Hyundai Palisade visibility problems start?
The typical (median) mileage in owner complaints is 2,400 miles.
Was there a recall on the 2021 Hyundai Palisade visibility?
Yes, 2 recalls: 23V180000, 22V627000. Check your VIN to see if your car still needs the free repair.
What year does the Hyundai Palisade have the most visibility problems?
The Hyundai Palisade model years with the most visibility complaints are 2020 (131 complaints), 2023 (72 complaints) and 2021 (62 complaints).
Other 2021 Hyundai Palisade problems
Seat belts 113Engine 64Electrical 56Suspension 31Driver assistance 26Transmission 25Body 20Seats 13Steering 13Brakes 11Fuel system 11Airbags 10Acceleration 9Lights 4Wheels 3Locks 1Tires 1
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