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Hyundai Palisade screen failure problems

10 of the 2,515 owner complaints about the Hyundai Palisade describe screen or infotainment failure, most of them for the 2021 model year.

owner complaints
10
worst model year
2021
Is there a fix? There are 2 recalls for this area of the car. See below

By model year

  • 2026
    3
  • 2024
    1
  • 2023
    1
  • 2022
    2
  • 2021
    3

What owners say

Filed Oct 17, 2026 · Electrical, Suspension · SC

I came to a complete stop at the stop sign and waited for several vehicles to pass on the street I needed to turn onto. I proceed to turn right but the vehicle stalled mid turn. The motor rev'd as I pressed the gas and made weird noises like the truck was stuck in neutral although it was in drive. The tires would not spin to propel me forward. I was stuck in the middle of the street. I shut the truck down for about a minute while flagging others to go around me then started the truck up again. The issue cleared. This has happened several times. Other times, the dashboard display completely blacked out and the drivemode button (eco vs sport vs comfort) changed on it's own and I was not able to manually change settings or get the dashboard to reappear or get the truck to move forward when placed in drive gear. I had to power cycle the truck to get it to work. Very unsafe to be stranded in the road. Dealership reported no trouble found, issue cannot be replicated. I also have suspension issues and reported power loss while driving. Please investigate.

Filed Jan 23, 2026 · Electrical · WA

Occasionally while driving, the entire center console display screen will sshut off (turn black) and reset after a minute. I have also noticed at various times that my center console button lights flash (emergency light button and heat control) when i turn on my blinker regardless if im stopped or moving. I have videos that are to larege to upload.

Filed Dec 31, 2025 · Acceleration, Driver assistance · PA

Entire instrument cluster goes black while driving. Speedometer, odometer, tachometer, turn signal indicators, everything stops working and just a blank screen. Have a video of it happening. Took it to hyundai and they would not approve tear down to find what is causing and said that it is not a safety concern, yet this would cause the vehicle to fail safety inspection in our state.

Filed Oct 30, 2025 · Driver assistance, Electrical · WI

New Hyundai Palisade Hybrid Calligraphy AWD speedometer and critical information screen and heads up display while driving goes blank. This has happened to me twice. I have been directly in contact with Hyundai USA and my local dealership to resolve this critical safety issue. Hyundai engineers have been working the issue with suggestions to my dealership to identify and resolve the problem. Hyundai engineers are shotgunning the solution with no success. With this safety issue in mind, I request that you contact Hyundai to request they have a product recall on this vehicle. This problem puts just not me but all other drivers at a significant safety risk on our highways. I request feeds back on this issue

Filed May 9, 2024 · Electrical, Steering · AZ

I was driving down a road with 50mph speed limit when a few of my dash lights began to come on and then go off. Then about 2minutes later, all the dash lights came on, my display screen went black, my power steering wheel froze up. I safely pulled over to a parking lot. Turned the car off. And it wouldn't start back up. I took it to the Jim Click Hyundai in Tucson to get it diagnosed. The alternator was diagnosed as faulty, therefore killing my battery. This is an extremely unsafe circumstance for my 2 year old car to be going through. I cannot believe that this happend. I had to pay for a new battery at the dealership. Now not even 2 months later... my car wouldn't start. I waited 10minutes, it turned on, but it looked like it did a factory reset. I will be contacting the dealership...again. But this must be looked into further. I can't believe a 2 year old car would be having these types of problems.

Filed Oct 31, 2023 · Electrical, Lights · KY

Went to leave today, started my car and the dashboard lights (display) was off. Turned off car and restarted, still didn’t come back on after a restart.

Filed Aug 30, 2023 · Electrical, Engine · CA

1. A. Dashboard digital display fades to black. Inability to see speed, meters, gauges, and malfunction graphics on the instrument cluster display. B. When phone charging through console USB port, the entire center console heats up excessively and smells like burning plastic; wiring. Stopped using center USB port to eliminate issue. C. When car put into Drive or Reverse from Park, loud clunking lurch occurs. When stopped at light and the stop idle engaged, the car lurches and makes loud clunking noise. Transmission seems to shift erratically. Turn the stop idle function off every time to avoid issue. 2. A. Dash display going black on highway is a huge safety risk not being able to see any important meters; gauges; warning graphics. The last time it occurred on the freeway going through Camp Pendleton and was frightening. It did come back on once I exited freeway. B. The console heating up was unsafe since it burned my hands to the touch. The sides and underneath area were all excessively heated and the burnt smell was an indication something electrically was malfunctioning. I stopped using the USB port on the console however, that does not eliminate the fact of some sort of electronic defect. C. There is something malfunctioning with the transmission shifting erratically and the stop idle defect. 3. Auto Nation Carlsbad Hyundai service could not duplicate issues driving locally or find any codes showing malfunctions. There is a recall that does not have a remedy that may be affecting the circuitry control system. I do not want to drive the vehicle and feel it's unsafe. 4. I have reported the issue to Hyundai Customer Care. There is a case on it. However, it's been two weeks with no response. Probably overwhelmed. They are very courteous and the General Manager at Carlsbad Hyundai dealer has been helpful providing a loaner. 5. No warning lights. Just fade to black. Increases on freeway after 45 min driving high speed.

Filed Aug 21, 2023 · Electrical, Lights · IA

On August 4th 2023 we drove from home in Cedar Rapids to our daughter’s in Cottage Grove Wisconsin for a family event. Nearing Madison, somewhere in the area of Verona the Battery Warning Symbol came on in the instrument display. It was intermittent and we continued our journey to our daughter’s house in Cottage Grove. We called AAA and a “tow” truck came. The driver made a visual assessment of the condition of the battery and terminals and serpentine belt and looked at our multimeter readings of battery voltage. The alternator did cut in and the battery voltage went up. He advised that we continue driving it. It made a couple of two-mile trips to and from our hotel in Cottage Grove, with no display of the battery warning icon on the instrument display. On Sunday August 6 2023 we set off for home. The battery icon was not displayed. About 15 miles from departure while we were on the Madison Beltline Highway the following occurred without warning: •The central navigation display went blank •A number of different warnings came up on the instrument display •Power steering was lost •The emergency warning flashers and the direction indicators wouldn’t work •A lot of warning icons were displayed on the instrument display This was absolutely unacceptable and life shorteningly frightening. I won’t use curse words or s**t here but use your imagination. We were able to get to the hard shoulder without crashing. Surprisingly the engine was still running and we were very close to an exit (Fish Hatchery Road) so we were able to limp and wrestle it to a business’ parking area.

Filed Mar 24, 2021 · 15 miles · NY

When using apple play, wireless and connected, my display screen goes black. I hear this is a common issue with the palisade.

Filed Dec 17, 2020 · 3,500 miles · MI

This vehicle only allows for wireless apple carplay connectivity. When using this feature, calls drop constantly, maps and directions drop constantly, and the navigation screen goes black while driving. This has caused major distraction and lost calls/directions. This happens despite all software updates being current. This happens when stationary, in motion, on why or city streets. At all times.

Related recalls

Electrical system: instrument cluster/panelReported January 26, 2026 · 41,651 vehicles affected
What is wrong
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Tucson Hybrid, Tucson Plug-In Hybrid Electric (PHEV), 2026 IONIQ 5, Santa Cruz, Kona, Palisade, Palisade Hybrid, Santa Fe, Santa Fe Hybrid, Sonata, Sonata Hybrid, and Tucson vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk
An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash.
Remedy
The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters were mailed March 24, 2026. Owners may contact Hyundai's customer service at 855‑371‑9460. Hyundai's number for this recall is 293. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on January 28, 2026.

Recall number 26V047000 · Recall details

Electrical system: instrument cluster/panelReported May 18, 2022 · 158 vehicles affected
What is wrong
Hyundai Motor America (Hyundai) is recalling certain 2022 Palisade vehicles. The instrument cluster assembly may have been manufactured with excessive adhesive, which can disable the instrument cluster display screen.
Risk
A disabled display screen will not show critical information, such as the meters, gauges, and warning lights, which can increase the risk of a crash.
Remedy
Dealers will replace the instrument cluster assembly, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 230.

Recall number 22V353000 · Recall details

Questions about the Hyundai Palisade screen failure

Which Hyundai Palisade years have screen or infotainment failure problems?

The model years with the most reports are 2021 (3 complaints), 2026 (3 complaints) and 2022 (2 complaints).

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