am filing a formal complaint regarding an official software update provided by Hyundai that completely corrupted the infotainment/head unit system in my 2017 Hyundai Santa Fe Sport. I purchased this vehicle from CarMax less than three weeks ago. The vehicle came equipped with Hyundai Blue Link, so I contacted Hyundai support to activate the service by pressing the Blue Link button inside the vehicle. Hyundai informed me that my vehicle required a software update because the current system did not contain the necessary software for Blue Link to function properly. A Hyundai representative directed me to Hyundai’s official update website and provided instructions for completing the update. Following Hyundai’s instructions exactly, I purchased and formatted a USB drive, downloaded the update using my VIN from Hyundai’s official website, properly extracted the files, and installed the update into the vehicle. During the installation process, the update failed and corrupted the head unit system. The display now continuously shows “Update Unsuccessful” with Error Code 106. Since the failed Hyundai update, multiple vehicle systems no longer function properly, including the backup camera, Bluetooth, hands-free calling, Blind Spot functionality, radio, map/display system, automatic headlights, and automatic radio shutoff when opening the driver door. I now have to manually operate systems that previously worked automatically. I contacted Hyundai customer support multiple times and was repeatedly transferred between departments. I was incorrectly referred to navigation support even though my vehicle has a non-navigation system. Navigation support confirmed this was a Hyundai issue and stated they could not assist. When I contacted Hyundai again, I explained every step I followed, and the representative acknowledged that I appeared to have completed the update process correctly. Despite Hyundai’s official software causing this failure
2017 Hyundai Santa Fe Sport driver assistance problems
11 complaints (3% of all complaints for this car). Typical mileage when it fails: 17,947.
- owner complaints
- 11
- of this car's complaints
- 3%
- typical mileage
- 17,947
- crashes
- 0
- recalls
- 0
Which part fails
- Automatic emergency braking3
- Blind spot detection2
- Adaptive cruise control1
At what mileage
Complaints by mileage at the time of the problem.
Hyundai Santa Fe Sport driver assistance problems in other years
Specific symptoms reported on the 2017 Hyundai Santa Fe Sport driver assistance
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
No recalls on record for this model year.
What 2017 Hyundai Santa Fe Sport owners say
Most recent owner complaints, unedited.
Engine or sometimes TPS brakes lights on
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the blind spot warning system light illuminated. The contact then stated that the Blind Spot Detection System failed to alert him that another vehicle was nearby. The vehicle was taken to the dealer where it was diagnosed that the driver’s side blind spot detection assembly and rear radar needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,836.
I was driving on the highway in a mountainous area going downhill. The cruise control was on with the speed set at about 80 miles/hour. Then the car was losing speed, the RPM needle started swinging from left and right. I stepped on the accelerator but the car continue losing speed to 40 miles/hour and continue losing speed. I turned on the emergency light to warn the other drivers and was able to move the car to the shoulder and stopped it without an accident. But the cars behind me could have smashed into my car that day and that would be the last day for my mother (in the car at that time) and me. The car had 41000 miles on it and we had the maintenance done just recently. I did not notice anything else abnormal before the incident. We reported the problem to the dealer and have to pay for the dealer to inspect the car. The inspection has been scheduled but not done yet.
I am concerned about the length of time this recall is taking. My dealership made an appointment for March 15, 2023 and told me it is just to look at it and decide if they need to order the part. This does not sound safe. If something happens between now and then can I hold them responsible. I have made the effort. Can I go to a regular mechanic to have this fixed
The contact owns a 2017 Hyundai Santa Fe Sport. The contact received notification of the federal safety agency Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the Dash Bootstrap Components (DBC) and Electronic Stability Control (ESC) warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was not able to duplicate the failure. The dealer later replaced the inhibitor switch. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 17,947. Parts distribution disconnect.
My ABS system light is on. Is there a recall. My car has less than 45,000 miles on it.
When making a left or right 90 degrees turn from a stopped position exiting a driveway or from a stop sign on smooth surfaced roads, upon acceleration, at the midpoint of the turn the forward momentum starts to lag and pressing the gas peddle results in what feels like a loss of or reduction of engine power causing potential for not getting up to a safe speed to merge safely in front of oncoming traffic. Complained to the hyundai dealer that stated was a computer issue having to do with traction control and requires an update which is not available at this time.
I have a 2017 hyundai santa fe sport 2.0 with 8500 miles on it. Since I took possession of this car, I have been having repeated occurrences of engine stalling coupled with the traction control light going on. This happens when I make either left or right turns into traffic: acceleration stalls completely for 2-3 seconds, and the traction control warning light flashes. I cannot get the car to accelerate at all, even with the pedal fully depressed to the floor. The engine revs extremely hard, but the car does not accelerate. This happens on completely dry pavement. There is something seriously wrong with the 2017 hyundai santa fe, and someone is going to die as a result of this problem. I have come close to being rear ended multiple times, and I have nearly been t-boned when taking a turn in front of on-coming traffic. I have researched this problem online, and it is wide spread with hundreds of identical complaints. This needs to be addressed immediately before someone dies in the 2017 hyundai santa fe.
Vehicle hesitates for a second or two when accelerating, both from a fully stopped position, or while driving at low speeds. Did not test high speeds. This can be a safety concern when merging into traffic, especially on a highway. Dealer service said they could not reproduce the issue, but it is very real, and very scary. I had documented this issue several times with hyundai support but they just keep closing the case without any action.
Questions about the 2017 Hyundai Santa Fe Sport driver assistance
Does the 2017 Hyundai Santa Fe Sport have driver assistance problems?
Owners have filed 11 complaints about the driver assistance of the 2017 Hyundai Santa Fe Sport, 3% of all its complaints.
At what mileage do 2017 Hyundai Santa Fe Sport driver assistance problems start?
The typical (median) mileage in owner complaints is 17,947 miles.
Was there a recall on the 2017 Hyundai Santa Fe Sport driver assistance?
There is no recall for this problem on this model year.
Other 2017 Hyundai Santa Fe Sport problems
Engine 221Brakes 55Transmission 42Acceleration 29Fuel system 28Electrical 16Airbags 11Steering 9Body 8Visibility 7Seats 5Suspension 5Seat belts 4Lights 1Locks 1Wheels 1
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