I no longer own the described vehicle but want to report a safety issue with the vehicle. I had advised hyundai consumer affairs analyst, central/ca raynisha m. And was assigned a case number 10184122. Information about the case number can be obtained from hyundai. My problem with the vehicle was related to the speed control system or "fly by wire" mechanism on my vehicle. On several personally documented instances (with road conditions, dates, time speed etc.) I experienced a zero acceleration response from the vehicle when applying accelerator pressure. On many acceleration incidents the acceleration pedal response "fell on its face" and on one occasion nearly resulted in a vehicle collision when I was proceeding into an intersection. I had reported the safety issue to both my hyundai dealership and hyundai consumer affairs. The two mechanical inspections that were performed to identify the problem were incomplete as the vehicle didn't throw off any codes to identify the problem area. I was told by the vehicle mechanics that since the problem was intermittent in nature that I would have no redress on the safety issue. I am a private pilot and fly aircraft utilizing "fly by wire" acceleration devices and I can assure you that my first incident occurrence would have grounded the aircraft experiencing the similar acceleration issue. I am reporting this to you hoping that you can investigate and open a recall inquiry and force hyundai to fix or make changes to vehicles that utilize their "fly by wire" acceleration systems.
2017 Hyundai Santa Fe acceleration complaints
Page 3 of 3: complaints 41 to 54 of 54, newest first, as owners wrote them.
Have owned vehicle since 12/16. Approx 6 times there has been an acceleration problem when changing lanes or turning. Have pushed the gas and nothing happened - engine does not rev or respond in any way to the pressing of the gas pedal. Its like the car is in neutral and then it will just all of a sudden re-engage. No warning lights; no indication when it will happen. Filed complaint with hyundai but they are unable to recreate the problem and/or will not assist until they can. Dealer had car for two weeks and could not recreate so hyundai closed our complaint. The date entered below is the last time it happened.
Tl* the contact owned a 2017 hyundai santa fe. While the contact's husband was making a left turn at 10 MPH, the vehicle failed to gain speed while the accelerator pedal was depressed. Another vehicle traveling from the opposite direction struck the front passenger side of the contact's vehicle. All of the air bags deployed. A police report was filed and the driver received a citation for failing to yield. The driver sustained a broken left wrist, cuts to the left hand, and bruises to the upper body/torso. The contact (passenger) sustained a broken neck that required surgery due to internal bleeding, severe bruising from the chest down to the lower torso, and bruising on the right and left arms. Medical attention was received. The contact had surgery to her right hip to remove a bone to place in her neck. The vehicle was towed to a local dealer (a1 wrecker 1601 partin dr n d, niceville, florida 32578). Three weeks prior to the crash, the vehicle hesitated to accelerate when the accelerator pedal was depressed. The failure occurred without warning. The contact stated that the vehicle gradually accelerated independently. Neither the manufacturer nor the dealer were made aware of the failure. The vehicle was deemed destroyed. The failure mileage was 147. Updated 07/18/17*lj
The vehicle fails to accelerate past the initial press of the accelerator from a stop leaving you committed in traffic without power for around 2 seconds. Stepping on the accelerator fails to produce any power. Just had the vehicle looked at by hyundai who said they can find nothing wrong. Hyundai also said there are no bulletins or recalls. A search on the internet shows an alarming amount of chatter from other owners with the same issue. There is under 6000 miles on the vehicle and this has happened numerous times, intermittently.
Vehicle does not respond to acceleration. Engine makes a roaring sound, however the rpms have minimal increase. This hesitation happens when passing, and when coming out of a turn or from a stop. This leaves the vehicle stuck out in traffic with no acceleration.this used to happen about once a week, however the frequency of the incidents has increased greatly and we no longer feel the vehicle is safe to drive. This morning the car would not accelerate for an entire hour during a commute to work. I have read many reports on your site with the same issue, and apparently hyundai does not have a fix. We are bringing the car into the dealer this afternoon.
2017 santa fe ultimate 2.0t. Car does not accelerate and lags. Happens at a lower speed and from a stop. Very scary when making a left turn and entering freeway.depressing accelerator and nothing happens for a second or more, then all of a sudden it takes off. At low speed in parking lot depress accelerator lightly and car takes off. When accelerating from a stop car will accelerate quickly while depressing pedal gently. Does not happen every time but is frequent enough to be concerned. Has happened since new.
Sometimes, when I press the gas to accelerate, my car does not go. It will move forward at a slow pace but then doesn't go as fast as I'm pressing the gas pedal, even though my rpms are increasing. This has almost caused an accident because the car does not perform as it should. Happened today for probably the 10th time since I've had the car, less than a month. Pulling out of a parking lot onto the street, my car move's forward very slowly then when I go to increase my speed the car doesn't go faster.
When driving suddenly the car decelerates making it necessary to mash harder on the gas pedal to get the car to continue moving. The USB port does not charge which results in the phone losing battery life you can only use android and apple car onn that port so when traveling long distances you may be without directions. Its an ongoing issue.
Pulled into parking space in a parking lot very slowly. Vehicle was almost parked.steering wheel was turned to the left. Vehicle suddenly accelerated, continued to rev and would not stop right away with multiple applications of the brake. It rode up onto a cement handicap ramp and its railing at the head of the space .not injured, no airbag deployment, car sustained damage to front and undercarriage. Vehicle had less than 1200 miles on it. No one I told was convinced that I didn't step on the gas and assumed that my foot must have slipped off the brake and onto the gas pedal. I was ready to believe it myself and owned that it must have been completely my fault. After stumbling (and I mean stumbling-wasn't looking for anything like this) across reviews and comments that describe exactly what happened to me, I feel vindicated.
While driving our 2017 hyndai santa fe on interstate 64 with the cruise control set at 65 MPH the transmission will down shift to 5th and then 4th and then 3rd gear with the RPM almost red lining. This is while going down a slight downgrade. I've been having to use the manual mode to shift back up to 6th gear. We contacted the local hyundai dealer who stated they were aware of the problem but did not have a solution to the problem at this time. I am worried about the safety of this vehicle with this problem.
Brand new vehicle (1600 miles) hesitates when I go from a complete stop and start to accelerate at low speeds. Mainly notice it when taking a corner. It seems as if it has trouble selecting the gear and once it does, it lurches forward. Dangerous when pulling out into traffic as the hesitation puts you in the middle of the road just a little too long for comfort. Also, my traction control light will come on around certain corners and leaves me without control of the car. Also another safety issue as again the car hesitates or locks up because of this feature and doesn't allow me to drive forward as I wish. It's the middle of the summer without any rain and definitely no snow on the ground (I'd say perfect road conditions) so no real reason why my traction control should be turning on around corners. Very concerned about this issue! Also, I should note that these issues have been happening long before 1600 miles. I noticed them the first week or so that I took the vehicle home so definitely less than 500 miles as I bought it new. For a brand new, fairly expensive vehicle I shouldn't have to feel like my confidence in it's basic performance is compromised.
On april 15, our brand new santa fe was involved in an accident. While driving in low speed traffic suddenly, while my fiance rear ended someone. To this day she cannot figure out what happened. She is a careful driver, does not speed and knows that the area were she was driving is high traffic and was coming up to a red light. Both of her hands were on the wheel and she wasn't on a phone or anything. She believes she hit the breaks, and as stated before still does not know what happened. After reading these complaints we are wondering if we had the same issue as someone else who reported and is the cause of the accident. We figured we would report this. We are also wondering if other people are having similar accidents since there has been a major issue getting parts to repair said car (car has now been off the road for 11 weeks most parts required for repair have been externally backordered and hyundai has been extremely unhelpful to help us get our car repaired). The consumer stated the vehicle lunged forward, while slowly depressing the breaks. The manufacturer was notified. Updated 11/2/2017
When depressing the accelerator at speeds less than about 10mph, the vehicle has a very significant hesitation - about 2 seconds when the vehicle is completely non-responsive. Happens every time at low speed turns, and is dangerous with vehicles behind.
The car appears to hesitate upon acceleration from a low speed, most noticeably coming out of turns. The hesitation is random and jerks the car forward and back. I took in for service and they say no fix is available. Dealer said it was not a safety issue but a satisfaction issue. That is a false statement, as it is indeed a huge safety issue. Others have indicated a similar problem as well in the santa fe online forums (http://www.santafeforums.com/acceleration-issues-t10953.html?s=8588ca5231adda19bda5c53064ae9cc8&t=10953)
VIN decoder
See the problems and recalls for an exact car
Buying a used 2017 Hyundai Santa Fe?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history