To the federal safety agency, I am filing this formal safety complaint regarding a dangerous engine failure incident involving my 2017 Hyundai Sonata Plug-in Hybrid. Description of Incident: While traveling on CA-85 near Mountain View, California, at approximately 65 miles per hour, the engine suddenly and without warning lost all power. The vehicle began to slow down involuntarily in active highway traffic, creating an immediate and serious risk of rear-end collision. The driver had no ability to maintain safe highway speed or accelerate out of danger. The vehicle had to be towed from the scene to the dealership. There was no warning light or prior indication that engine failure was imminent. The failure was sudden, complete, and occurred at highway speed in heavy traffic conditions. Safety Risk to the Public: This incident represents a significant and ongoing public safety hazard. A sudden, unpredictable loss of engine power at highway speed — with no prior warning — places the driver, passengers, and surrounding vehicles at serious risk of collision. This is not an isolated mechanical inconvenience; it is a life-threatening failure mode. Known and Documented Defects: The 2017 Hyundai Sonata Plug-in Hybrid has been the subject of multiple recalls and class action litigation related to engine defects. My incident is consistent with the known failure patterns documented in those proceedings. Despite this history, Hyundai Motor America has denied my warranty claim, citing missed services — a characterization I dispute, as the vehicle was serviced exclusively at an authorized Hyundai dealership whenever the onboard system indicated service was due, and no technician ever identified or disclosed any engine damage during those visits. Request to the federal safety agency: I respectfully request that the federal safety agency: 1. Open or expand an investigation into engine failure incidents in the 2018 Hyundai Sonata Plug-in Hybrid 2. Investigate whether a recall is warranted
Hyundai Sonata Plug-In Hybrid loss of power problems
12 of the 63 owner complaints about the Hyundai Sonata Plug-In Hybrid describe sudden loss of power, most of them for the 2017 model year.
- owner complaints
- 12
- worst model year
- 2017
- typical mileage
- 24,922
By model year
- 20192
- 20176
- 20164
Often reported together
What owners say
Vehicle lost power in freeway. Complete power failure. Early crashed into. Vehicle coasted to off ramp and towed away.
About 3 weeks ago I had just left my house, battery fully charged and gas tank full. I was coming down a hill to a stop sign and started braking. Suddenly the car seemed to lose power and essentially stopped moving. There was an error on the dash saying "hybrid system failure". There was barely able enough power to slowly pull the car over to the side of the road. I turned off the car and checked the battery in the trunk - I didn't see any obvious concerns. My husband got there 10 minutes later and we tried turning the car on again. It came on fine but there was an engine warning light. We were able to drive it without difficulty back to my house. I was unable to get a timely appointment at my local Hyundai dealer, so a couple days later My husband drove it to a local garage to see if they could figure out what the problem was. When he turned the car on again the engine light was no longer on. However, at the garage they were able to pull up a history of the car alerts and it confirmed that it said hybrid system failure. I have done some research online and it sounds like there was a recall on Hyundai sonatas hybrids for 2017 but I did not see a recall for the plug-in version of the hybrid. I searched online, however, and there were many other owners of Hyundai sonata plug-in hybrids that reported the same incident. I am hoping that a recall gets is issued for the plug-in hybrid as well so that more owners don't have the same problem. If I had been driving on the highway at 65 mph in a middle lane and my engine suddenly lost power it could have been fatal. Oh - one other recent problem I had that I'm not sure is related is that my car recently started losing electric miles very quickly. From the time it was purchased until a few months ago, it was losing plug-in miles at about 1 mi per year (i.e. each year a fully charged battery gave me 1 mile less). Then about 6 months ago it started losing electric miles very quickly - about 1/mo. Dealer said it was normal aging.
I was traveling on a highway when a "hybrid system warning" suddenly appeared on the dashboard. Every dashboard warning light illuminated. The car began to lose power. I exited the highway immediately and the car began to have sporadic power and was "lurching." I immediately pulled onto the shoulder and at that time another warning on the dash appeared within a minute or two of the first warning that said "shut engine off." The computer screen began to flash on and of and the windows would not roll up smoothly. When the tow truck arrived the car wouldn't start and it didn't recognize the key fob. Hyundai now has the vehicle and claims the car needed a "software update", but they cannot tell me if it will ever happen again and cannot tell me why the car goes into critical failure when it needs a mere software update. This is the second time this has happened. The first time it was repaired under a voluntary recall campaign about a year ago. This is an extremely dangerous occurrence as the car loses power without warning. I was fortunate to be near an exit when it happened and able to safely get off the highway, but that was just luck. The manual indicates that a hybrid system warning means that the car can potentially go on fire.
In January of 2022, my vehicle experienced a complete power loss while driving to work, leaving the car coasting down the road. A Check Hybrid System warning came up on the dashboard, along with several other warning lights, including Check Engine. Luckily, I was able to pull over without an accident occurring. Once stopped, the vehicle did restart and got me to and back from work. A diagnosis effort made at a local Hyundai dealership was unsuccessful as they could not replicate the problem and found no error codes in the auto's CPU system. I continued to drive the vehicle, hoping it was a one time deal, but since then, the identical situation has occurred three more times. I was extremely lucky that I had been in a position to safely pull off to the side of the road. The car has not been driven since March 19, 2022. After researching this scenario online, it appears to be the exact situation reflected in the Hyundai Recall campaign 175 from 2018, where the dealership remove the original VPD module and replace it with a Battery Management System (BMS) that contains an Overvoltage Protection Device (OPD). The recall is said to have been done on my vehicle, but the exact situation has reoccurred. Every time time the car lost power, it was preceded by a shuttering feel in the car, an alarm would go off and the propulsion system would just shut down and the Check Hybrid light would come on. Hyundai's only response has been to drive the car until it fails again (can you believe that?) and bring it in again for diagnosis. Even if that were to be done, the technicians and others on the road, would then be put at risk, as well, if they drove the vehicle in an attempt to get it to fail. I am the second owner of this car and the recall was supposedly done prior to my purchase. I now wonder if the dealer knew of the problem and that is why it was $2K below KBB. I cannot safely drive the car and can't sell it without loss once this safety issue is revealed. Thank you.
On August 31st 2021, While driving my 2017 Hyundai Sonata PHEV on interstate 95 the check engine and hybrid system warning lights came on and the car simultaneously lost power for 3-4 seconds, which caused a decrease in speed from 65 to approximately 50 mph. There was a tractor trailer behind me but thankfully it braked to avoid striking my car. The car regained partial power and I was able to drive it home. I took the car to the dealership to have it repaired. The dealer diagnosed a faulty battery management system, and replaced this component after 17 days. On September 25, while driving on a street the car once again lost power for 3-4 seconds, with the check engine and hybrid system lights simultaneously illuminated. There was a recall on my vehicle several years ago to prevent this dangerous problem. I had the car repaired at that time but clearly the problem was not fixed as my car has subsequently lost power on two separate occasions, in a manner that could have easily caused a crash.
The message "hybrid system failure" suddenly displayed and the vehicle lost power and stalled. This occured on hyw (65mph) and nearly caused wreck from behind
My car completely lost power while I was driving on the freeway. The dash read "hybrid system failure". It shut off while I was driving in the carpool lane. There was no warning, just shut right off. I was able to coast over to the shoulder to safety until aaa came to tow me away. The car would not start back up. It turned on but couldn't start the car.
This is my first time buying a brand new car in my mid 40's. I purchased the car (plug in hybrid) with only 25 miles on march 15, 2018 and after 7 days and 353 miles later, upon driving and coming to a stop in the city of philadelphia, pa, the car stalled and lost power. Warning message "check hybrid system." I had to step on the gas pedal all the way down to the floor and waited a second or two in order for it to move at a turtle's pace. Fortunately, I was able to find a safe spot to park the car. It was towed to a local hyundai dealership near me and as of yesterday, 3/27, no diagnostic findings. I have notified hyundai motor america and they have opened a case#. I have also reached out to the selling dealer to help me with this matter. This is extremely upsetting and disappointing, especially for me as new car buyer!!!
14 march 2018 10:30 am, 70 MPH on us 101 to san francisco, hev mode, rainy weather, 4 passengers for a business meeting. Car steering shuddered as if the tires slipped and spun on the wet pavement. Esc, brake, and auto hold lights turned yellow. Was able to drive the car normally to reach destination, parked, attended meeting, and started driving back home with my passengers at 3pm. Esc, brake, and auto hold lights were still on. Hev mode. 30 minutes later, I-280 at 65+ MPH, engine power drastically reduced abruptly, car started to slow down and became unresponsive to the gas. Turned on emergency flashers and with great difficulty in the evening rush hour commute traffic, managed to shift right three lanes and take the next exit, went into a parking lot and stopped the car. Consulted manual for any meaningful actions. Started car back up. Mil light also came on along with message to take car to dealer. Ran vehicle diagnostics and got 'a possible condition with the ecs has been detected and a full system check is recommended soon'. Started driving car again. Same lack of engine power. Drove through local roads and countless many traffic lights and reached home after 4 hours (normal = 1 1/2 hours). At home, plugged car in for charging. Charging started normally. Around 10pm, wanted to take a picture of all the lights, so pulled charging cable out and started car. All lights were off except mil! Decided to test drive and found no loss of power. Took it to nearby freeway, floored gas pedal. Car responded with full power! Next day morning, driving car to dealer, hev light and continuous warning beep came on, just a mile away from home.
Related recalls
No recalls on record for this model year.
Questions about the Hyundai Sonata Plug-In Hybrid loss of power
Which Hyundai Sonata Plug-In Hybrid years have sudden loss of power problems?
The model years with the most reports are 2017 (6 complaints), 2016 (4 complaints) and 2019 (2 complaints).
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