Was accelerating after making a turn, car refused to accelerate. Actual speed of car ~15mph odometer reported 40mph, 5 seconds later odometer jumped from 40mph - 60mph car is going about ~30mph. The car is making extremely loud transmission noises but not accelerating the gas pedal is to the floor. This is an ongoing issue with the car refusing to accelerate intermittently.
2013 Infiniti JX35 transmission complaints
Page 4 of 4: complaints 71 to 79 of 79, newest first, as owners wrote them.
The vehicle began making a repetitive thumping sounds that was more frequent as speed increased and less frequent when speed decreased. All tires were checked for debris or defects and none was found. Took to dealership and was advised the front differential failed. The vehicle is not drivable, we are awaiting repair. We are now afraid to get the vehicle back. This is the 5th or 6th time that we had to bring the vehicle back for some repair or recall. Unacceptable for a $50,000 with a 18 months of driving.
We bought a 2013 infiniti jx35 on 4/25/2013.VIN# [xxx]. We have14,000 miles on it to date.this car has an intermittent transmission problem since we pick it up.. The dealer is aware of the problem. We have taken the car in 4 times now but the dealer has not been able to replicated & record. This problem can be found on most every infiniti forum. Nissan is aware of the problem.the other day I was crossing an intersection when it decided to act up. This caused a near miss. Now I see this problem as a real safety issue.the dealer coast infinit suggested I reach out to consumer affairs for assistance in resolving. I'm open to suggestions as I'm not interested in driving this vehicle as it is stands today. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Car wouldn't move from p (parking) gear at first. When it eventually started moving, it wouldn't accelerate to more than 20 mile per hour even though it's at 5-6000 RPM and eventually the car stop moving completely even though the engine was on. Was told by the dealer that it was due to a defective transmission so brand new transmission was installed. 1500 miles(3 months) later the car stopped moving while driving on 2/11/14. Car started slipping backward in the hilly road. Leaky transmission fluid was at the site. Dealer is installing another "new" transmission while there are less 6500 miles in the car. The car has been with the dealer for more than a week now.
No forward or reverse in gear, RPM won't go over 2500 RPM in gear; neutral ok. Car towed in to dealership. Multiple dtc found; replaced CVT transmission assembly.
After about 3000 miles, I began to experience a "bucking" of the car at very low speed in traffic (~10-15mph). Experienced a loss of power and would have to stomp on the accelerator to get the vehicle to accelerate. This began to occur regularly until I decided to take the vehicle in as part of the first service. I was informed that the transmission would have to be replaced and that I would have to wait for the part to arrive and that this was a known service bulletin. My dealer has been very accommodating however it is very unnerving to have to replace a transmission just 5000 miles into the life of a vehicle. I am actively exploring options to address the financial liability that I now have as part of the purchase of this vehicle.
Received vehicle on 8/15, below is the problem which have it around 1 week on 8/24 with the mileage of 300 1. When driving on the garden state plaza in a busy traffic, at the speed between 10-15 MPH, follow with the distance 2 vehicles, vehicle was shudder for 2-3 sec. Feeling is that when vehicle changing gear rum rum sound from the engine. 2. Steering wheel vibration when driving above 60 MPH 3. Vibration in the gas pedal when acceleration more than 45mph 4. Computer gas meter is inaccurate report to dealer on 9/2, and advise the torque converter need to replace, and need take 1 week to repair. Vehicle was pick up on 9/10/13, and advise all works is complete. On 10/1/13. At the mileage 1000. The following happen again 1. Steering vibration/shudder again at the speed 60 MPH again, 2. Gas meter is not inaccurate, and cannot refill gas for full tank. 3. Gas pedal feel vibration dealer tech test drive the vehicle and stated that the vibration is normal. Those vibration is come from the reaction of the front wheel. And gas meter is just the estimate mileage show, user cannot use as accurate measure for refill the gas. 1 week later, on 10/8/13. Dealer call for pick up vehicle, and replace the 'instrument comb" and calibrate odometer. As of today 10/18/13. Vehicle still have shudder when in the speed of between 10-15mph, especially going uphill. Per dealer advise the jx35 engine is CVT, no changing gear. But I can feel that the shudder is come from when engine change gear from fist to 2nd. No further solution dealer can be provide.
I had only owned this vehicle (infiniti jx35) for a few weeks when I noticed that in stop and go traffic and/or slow speeds (15-30 MPH) the front end would shake and shudder uncontrollably as if the car was going to stall. The only remedy was to bump on the accelerator to get it going faster. This made for very dangerous driving conditions as you were constantly surging forward to keep the car from sputtering. Apparently infiniti was aware of this problem prior to selling me this car as a technical service bulletin had been issued 7/13/2013. The bulletin describes the problem as a torque converter issue and recommends replacing the converter, which requires tearing apart the transmission, however after 3 days in the shop replacing the torque converter, the dealership (infiniti of norwood, norwood, ma) called me to tell me that this did not solve the problem and that they would now have to replace the transmission. In a brand new car...ridiculous! Now I am being told that the transmissions are back ordered for 3-4 weeks and oh, by the way, there are 2 or 3 cars ahead of you waiting with the same issue. This is a very serious issue and in my opinion represents a breach of good faith by dealers selling these vehicles. My calls to the sales rep and the gm have gone unanswered for 5 and 3 days respectively. Buyer beware on these vehicles.
To whom it may concern, we only had this brand new vehicle about 3-4 weeks when it started to exhibit major front end shaking/steering issues when operating/accelerating the vehicle between 15-25 MPH. This is a highly unsafe situation that could cause the operator to lose control of the vehicle. There was a technical service bulletin (itb13-020) issued by nissan/infiniti on june 12th identifying this as a manufacturing defect and impacting jx35 vehicles manufactured on or before march 26, 2013. Unfortunately, the repairs required on this brand new luxury vehicle are extensive and involved major work to the power train (see detailed report below). Nissan/infiniti had to know about this issue on or before march 26th since that is when they officially changed out the part(s) on the assembly line which is well before they sold me this vehicle with (known) major defects causing it to be highly unsafe to operate. Vehicle details VIN #:[xxx] purchase date: june 9th 2013 purchase location: infinity of north scottsdale 2013 infiniti jx35 power train issues description: 03700 power train:automatic transmission:torque converter technical service bulletin no: itb-13-020 date of bulletin: 07/12/2013 impacts: jx35 manufactured on or before march 26, 2013 summary description: infiniti: may be shudder from the torque converter at 18-35 MPH . *kb ypdated 7/22/13. *pe vehicle repair location coulter infinity 6225 east test drive mesa, az 85206 vehicle drop off date: 7/22/2013 pickup date: vehicle repaired and picked up as of 8/7/2013 major work completed: - replaced torque converter assembly unit (requires separating transmission from engine) - replaced electric power steering unit - replaced other parts including: ns-3 CVT transmission, nissan long live, gauge oil level. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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