2013 Infiniti QX56 problems

Filed Nov 5, 2026 · CA

I am reporting a safety recall on a 2013 INFINITI vin [XXX] that is listed as having a remedy available. The only item I am waiting for is a label. INFINITI has been unable to tell me who will provide it or when it will be available. Until the recall is cleared, the vehicle cannot pass California’s Vehicle Safety Systems Inspection (VSSI) or be registered. A customer is waiting to buy it, and the delay is costing my business money. INFINITI Consumer Affairs told me they did not know when the label would be sent, said their manager would not have an answer either, and directed me to an INFINITI dealership. The dealership sent me back to Consumer Affairs. I left a voicemail on XXX, and made approximately eight return calls on XXX after a representative continued leaving a voicemail while I was on the line. I still have no timeline or clear next step. I first learned of this issue in 2026 on a 2013 vehicle. I am asking the federal safety agency to review why the recall remains listed as having no remedy available when the required item is a label, and whether owners and dealers with affected QX56 and QX80 vehicles are facing the same delay. It is unreasonable to leave affected vehicles in limbo indefinitely while INFINITI gives customers no way to obtain the label or a date when it will be available. I am requesting that INFINITI immediately identify who is responsible for supplying the label, provide it or arrange for an authorized dealer to install it, and give me a firm date for completing and closing the recall. or classifying the issue as no remedy available while they figure all this out... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 9, 2023 · Engine · 115,000 miles · IL

The contact owns a 2013 Infiniti QX56. The contact stated that while starting the vehicle, the vehicle made an abnormally loud ticking sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain had failed, and the failure was related to Infiniti Campaign Number: P6305. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the campaign had expired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 115,000.

Filed Jun 14, 2023 · Transmission · 131,000 miles · NC

The contact owns a 2013 Infiniti QX56. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the engine compartment while accelerating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the timing chain. After investigating the failure, the contact related the failure to Infiniti Service Campaign: ITB16-015a (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 131,000.

Filed Apr 26, 2023 · Suspension · IL

Control arm failure

Filed Mar 27, 2023 · Engine · OR

Started car in the morning and it started misfiring very badly. Flashing check engine light. Immediately pulled over and shut engine off. Had it towed to my shop I use they hooked it up to computer and it was diagnosed as a loose timing chain. Basically timing chain replacement This is rediculous only has 129k miles. They claim timing chain and components are good til 300k with regular maintenance. This suv since new has had synthetic mobile 1 oil changed every 3500 miles. There was a voluntary recall on this issue. Why was it ever taken down Now I’m paying the car payment on a car I cannot drive. Till I spend $5000 to have all that replaced

Filed Feb 27, 2023 · Suspension · 40,000 miles · NJ

The contact owns a 2013 Infiniti QX56. The contact stated that intermittently while parked, and while driving at various speeds, the rear of the vehicle was sagging. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the air shocks and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the warranty had expired. The approximate failure mileage was 40,000. The contact stated that the air suspension system on the vehicle never properly worked. There was an attempt to make repairs but that did not fix the problem.

Filed Sep 13, 2022 · Engine · SC

Our Infiniti QX56 started misfiring and shaking when driving. We took it in to the Infiniti dealership and was informed it is a bad timing chain. Upon research, we realized there was a recall for this issue on 2013 Infiniti QX56 models just like ours. However, our VIN did not show on the recall list. Our car has been meticulously maintained. Our research revealed that timing chains in well maintained cars should last up to 300,000 miles. Our car has 105,000 miles. We feel this repair should be covered by Infiniti. We did not pay for a luxury car to have this type of issue. The car is undrivable due to safety concerns and we would like this addressed immediately.

Filed Mar 1, 2022 · Engine · PA

The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.

Filed Jan 19, 2022 · Suspension · IL

While my wife was driving our QX56 during normal conditions at approximately 40MPH, QX56 begun to swerve repeatedly left to right in a dangerous manner and she had to apply brakes rapidly. Looking under the vehicle, the lower control arm was badly cracked and the cause of the swerving. I towed to my local shop (not Infiniti dealership) for repair and they confirmed the right control arm was cracked. They stated the left control arm was also severely rusted / damaged and wasn't too far from cracking either. Fortunately, my wife was only going 40mph and was able to control the swerving. If going 70 or 75MPH on the highway, I'm not sure that would have been possible. Pictures are attached, both of broken right control arm which caused swerving and left control arm that is near cracking. With both control arms going out at same time, I feel this is a dangerous, quality control issue from Infiniti. I spoke with Seth at Infiniti Consumer affairs who stated they wouldn't reimburse the repair at a non-Infiniti repair show and didn't appear to plan to pass on the seriousness of the problem.

Filed Nov 3, 2021 · Engine · 105,000 miles · IN

The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not assist because the VIN was not included in a recall related to the failure. The contact referenced service bulletin #P6305. The vehicle was not repaired. The approximate failure mileage was 105,000.