The transmission needs to be replaced on my 4 year old vehicle cost from infinity to repair $6500 . I opened a case with infinity consumer affairs and they denied it. I found a warranty that was extended to 94,000 due to this same issue. I was 400 miles over and they denied me. The car's engine revs very high and is very loud, not normal.
2014 Infiniti Qx60 Hybrid transmission complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
On a recent trip to san antonio, tx hill country on a very hot day, the hybrid system over-heated on a slow speed climb to a steep hill. Engine and transmission shutter and stopped powering the wheels. The vehicle start to roll back on to cars coming behind. I had to press emergency brake and shut off the engine for 10 minutes. On start the hybrid warning sign was still on. However the powerr to wheel were back with car still shuttering. From then onwards had to start and stop the engine until reaching the top of the hill. On reaching top, had to stop and park the car for 2 hrs. Start the car again, still the hybrid warning sign on. Then drove down the hill avoiding any more up hills a into costco parking and left the car parked for 3 hrs. After that, start the car and the hybrid warning sign went off. Drove back to houston and showed to the dealer and the computer diagnostic code shows hybrid motor inverter controller failed. Also notice the part of third row seat burnt where the hybrid battery is stored. However the dealer mentions they battery is fine. Now we are scared to drive this car on very hot days to any steep hill. Failure of power to wheels was pretty scary. With brunt mark on the third row seat makes this car even more scarier since this car is only used by my wife and kids. Thinking of anything happening to them because of fire or power failure makes this car really unreliable. Another issue that happens very winter is loud knocking during extreme cold (32 below) days. We live in sugar land (houston) tx. Very seldom we get very cold days. However whenever we do, there is extremely loud knocking sound coming from the front passenger side of the engine compartment. As per dealer this is normal with infiniti qx60 hybrid. I spent close to $67k for this car. I have been extremely disappointed with performance of this car.
Automatic transmission zerks and lurches, and sometimes fails to engage when starting from full stop. The same issue occurs when trying to reverse. The issue is especially a problem when starting from a full stop on a hill. The beverly hills infiniti repair garage said they could not duplicate the issue, yet it is a well-known issue as described by several owners via internet postings.
We purchased the car in november 11, 2013 and the problems started shortly thereafter. We have extensive paperwork over the course of 4 years that confirms the numerous times we've unsuccessfully attempted to get infiniti to solve the problems. At one point, infiniti supposedly fixed the problem by completely changing out the software but the problems returned. In fact, every single time we brought the car to infiniti, even if it was just for an oil change or routine service, we informed the dealership that the car wasn't functioning correctly. We have put only 37,000 miles on the car and we've taken very good care of it, performed every scheduled oil change, use only premium gas, etc. From almost as soon as we took possession, we begin experiencing severe issues: "high revving when idling "lag/hesitation when accelerating from a dead stop "high revving when applying the brakes. We were told to not drive the car in sport mode with the air condition running. "transmission has needed software updates "extremely loud sounds from the engine "juddering, almost stalling because engine is not getting a steady supply of air, fuel or power "fuel tank is slow to fill and filling nozzle shuts off before tank is full "much lower mileage than promised - no better than a conventional engine car regardless of whether it is economy, regular or sport mode "braking issues. Told to not drive in a lower gear going down the steep hills as the braking actually charged the hybrid motor even though it caused our brakes to wear out prematurely. Given the litany of unrepairable problems that render this car unsafe to drive with my kids, I thought the federal safety agency would like to be made aware in the event there are other consumers with similar problems. I've requested that infiniti initiate a repurchase for my qx60 hybrid based on my state's lemon law.
As I start to accelerate I can feel the car stutter at times. When I'm at full acceleration the car seems to run fine, but as I start slowing down under 5 miles an hour I can feel a stutter again.
Tl* the contact owns a 2014 infiniti qx60 hybrid. While driving approximately 30 MPH uphill, the vehicle jerked and lost power without warning. The failure occurred several times. The dealer diagnosed that the CVT needed to be reprogrammed or replaced. The vehicle was not repaired. The contact received an extended warranty from the manufacturer addressing the CVT issue, but the manufacturer would not honor the repairs. The manufacturer was made aware of the failure. The failure mileage was 81,000.
Vehicle is moving when parked in inclined position. Removing the vehicle from "park" on a inclined road it is moving freely. We have parked on a inclined road and as soon as I remove it from park to reverse it went forward freely. I have to hit the gas full, in order to control the vehicle.
Separate but related issues: 1) crash- car was parked at a gas station with nobody inside; after a minute or two it reversed, turned, came to a stop, then moved forward and crashed into a wall. Have gas station surveillance video footage to show. Has been described as "haunted." perhaps related to accident avoidance systems. 2) power does not engage on incline- on several occasions (repeatable) when the car is on a modest incline and stopped, the forward power does not engage causing car to roll backward. Gas must be pressed to 3/4 full speed in order to engage power. 3) transmission design flaw- in any gear other than park, the car can roll freely in any direction, with or without engine running. For example if facing downhill and in reverse, with car running, the car can roll forward without stop or resistance from the transmission / engine or stalling out, hence locking the engine. 4) battery issue- on two separate occasions within a few months of purchase, the battery was completely depleted requiring a jump start. Given all the electronics in the car that prevent such a thing (lights turn off, can't lock keys in car, etc) seems impossible. Dealer found no cause.
My car just shutoff engine middle of highway..I took it to dealer they couldn't find out what's problems,they hold my car 2weeks finally they found it. It was hybrid alternator.. And july 18/2014 my car start flutter when back to dealer they still hold my car for replace the transmission. I feel this car need a recall for safety..
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