Infiniti QX60 headlights problems

Filed Sep 20, 2022 · Lights · VA

No incidents. Headlight has a blackout area in the left headlight. Dealership service department could not fix.

Filed Apr 1, 2022 · Lights · 110,000 miles · MO

The contact owns a 2014 Infiniti QX60. The contact stated while driving approximately 65 MPH, she noticed that the headlights were inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced due to moisture. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000. Consumer contacted the National Manufacturer Dealership Client Affairs on 04-01-2022 and was told nothing could be done with repairs because of wear and tear.

Filed Mar 15, 2022 · Lights · PA

Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.

Filed Feb 15, 2022 · Lights · FL

Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to repair, the "BALLAST is fried must replace headlight", (cost $2,541.00 + tax) and recommended to repair the left front head light because it was very likely to fail also, another $2,541.00, we declined to do the work, simply cannot understand how can a light bulb may cost so much, is this logical? or maybe the original part was defective to begin with? Today I called Infiniti Consumer Affairs and they suggested to file a complain with your department, nothing they can do. My car was purchased brand new, Sept 2014, always properly maintained by the dealer, no accidents and driven less than 54,000 miles. I will appreciate if you can help me, any suggestions? Thank you very much,

Filed Feb 18, 2021 · Lights · 140,000 miles · MA

Tl* the contact owns a 2015 infiniti qx60. The contact stated that there was water entering into the headlamp housings. The contact stated that the headlamps needed to be replaced. The contact took the vehicle to kelly infiniti (155 andover st, danvers, ma 01923, (978) 774-1000) who stated that the headlamps assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle was no longer covered under warranty, and offered no further assistance. The approximate failure mileage was 140,000.

Filed Feb 8, 2021 · Lights · 72,800 miles · WA

Tl* the contact owns a 2014 infiniti qx60. The contact stated that the passenger's side headlamp allowed moisture to enter into the enclosure. The vehicle was taken to the local dealer infiniti of lynnwood (17305 hwy 99, lynnwood, wa 98037, (425) 409-6274) to be diagnosed. The contact was informed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure however, the contact had not received a response. The failure mileage was approximately 72,800. *ln*jb consumer stated there is no water on driver's side but water is getting inside passenger side.

Filed Aug 12, 2020 · Electrical, Engine · 34,000 miles · HI

Car was running well and did not have any issues then went to start and car would not start, headlights started flickering, warning lights came on and car wouldn't start. Was able to get it to start and drive home but power steering went out, could not accelerate on a hwy, lights continued to flicker. Was not switching gears. Once we got home turned the car off and have not been able to start it since. We had it towed to nissan dealership and they can't figure out what is wrong and it's been there for over three weeks. Nissan is saying we need a new $14,0000 engine. This is a three year old car with no problems, no indication of any issues and one day it just stops driving. Have researched this year, make and model and have heard this is a common problem. Infiniti has not done anything about it and says it's not their fault. Don't know where to go from here. This car needs to be recalled due to the numerous complaints about the same issue,

Filed Dec 14, 2019 · Lights · 57,323 miles · CO

Driver side headlight: every time it rains or snows moisture gets built up inside headlight assembly and the lights quits working.

Filed Dec 10, 2019 · Lights · 50,396 miles · NY

Excessive condensation and internal fogging in the passenger side head lamp caused the lights (high beams, hazard beams and regular lights) to fail and remain inoperable. Driving without proper paired lighting is unsafe. The headlamp assembly was diagnosed at an infiniti dealer as requiring full replacement. Excessive condensation caused the water to damage the headlight assembly and is not associated with the normal wear and tear required by consumers. The cost of replacing said head lamp assembly exceeds $2000 even though the car has not encountered a front end collision. After contacting infiniti consumer affairs department, they concluded that no open recall existed. Therefore, infiniti would not cover the cost and I was forced to pay over $2000 to replace the waterlogged lamp as driving without said replacement during the evening, night or during poor weather conditions poses a danger to me and other drivers. The lamp assembly was faulty by design since this issue has occurred with similar infiniti vehicles and has been remedied by a recall. The federal safety agency should force a recall of the qx60 headlamp that fails due to excessive condensation and is not categorized as normal wear to my vehicle.

Filed Nov 15, 2019 · Lights · 60,097 miles · TX

Tl* the contact owns a 2015 infiniti qx60. While traveling 50 MPH, the contact was pulled over by a police officer because the passenger side headlight bulb was burned out. The contact took the vehicle to infiniti of san antonio (12150 w interstate 10, san antonio, tx 78230, (210) 941-4445) where it was diagnosed that moisture seeped into the headlight and caused the burn out. The contact was given a repair estimate of $2,500. The manufacturer was notified. The vehicle had not been repaired. The failure mileage was 60,097.