2013 Isuzu N-Series problems

What is wrong

Isuzu Manufacturing Services of America, Inc. (Isuzu) is recalling certain model year 2001-2013 Isuzu N-Series; model year 2001-2010 Chevrolet and GMC W-Series; model year 2001-2004 Isuzu FRR and model year 2001-2004 Chevrolet and GMC WT5500 trucks. The affected vehicles are equipped with an optional oil pan heater (RPO code IG3). Debris may collect at the contact point of the heater plug and the extension cord. This may cause overheating of the extension cord.

Risk

Overheating of the extension cord could melt the oil pan heater plug and/or block heater plug, resulting in an increased risk of fire.

Remedy

Isuzu will notify owners and dealers will inspect the trucks. The extension cord and damaged components will be replaced, free of charge. The recall began on August 30, 2013. Owners may contact Isuzu at 1‑866‑441‑9638.

Recall number 13V259000 · Recall details

What is wrong

Isuzu Manufacturing Services of America, Inc. (Isuzu) is recalling certain model year 2013 N-Series trucks manufactured March 8, 2012, through Auguest 2, 2012 and equipped with an automatic transmission. Due to a manufacturing change, the transmission retaining ring may dislodge from the clutch drum.

Risk

If the ring dislodges while the vehicle is in motion, the vehicle may lose forward driving power and become stalled, increasing the risk of a crash.

Remedy

Isuzu will notify owners, and dealers will replace the affected transmissions, free of charge. The recall began on June 28, 2013. Customers may contact Isuzu Customer service at 1‑866‑441‑9638.

Recall number 13V206000 · Recall details

The Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE) investigation on September 28th 2015 to investigate field reports submitted by Isuzu during quarterly Early Warning Reporting (EWR) describing wheel bearing failure(s) on model year (MY) 2012-2015 N-Series trucks.In addition an ODI investigator interviewed Isuzu automotive technicians to better understand the impact of this alleged failure mechanism.Isuzu technicians indicated subject Isuzu trucks had been brought in with bearings showing signs of excessive heat. On December 18th 2015 ODI received a response from Isuzu to an Information Request (IR) letter sent to them by the agency.Isuzu indicated that while they have an elevated warranty rate on certain model vehicles, there are no consumer complaints, injuries, crashes, property damage, fires or wheel off events related to bearing failures.In the worst case Isuzu explained that drivers were able to reach the roadside or other locations of safety when a bearing failure occurred.Conditions where wheel bearing has seized, the vehicle(s) could continue to be driven for a number of miles, producing a loud noise while the ABS warning light illuminates.Isuzu is aware of the elevated warranty numbers for certain model and MY vehicles and will issue an extended warranty for the subject population and further expand the scope to 2016 vehicles.Walk in van (MY 2012-2016) and diesel 14.5K truck (MY 2011-2016) owners will receive letters informing them that Isuzu is conducting a service campaign for the front wheel bearing assemblies.Customers with 60,000 miles or less on their vehicle should bring their vehicle to their dealer. Isuzu dealers will replace the grease and conduct an inspection of the wheel bearings at no charge. Additionally, Isuzu will replace wheel bearings, if necessary.Customers with over 60,000 miles should contact their dealers to schedule an appointment if they have not already had the wheel bearing grease replaced in the past. These vehicles will be handled on a case-by-case basis.Isuzu will send a letter to all customers and dealers to remind them of the required maintenance schedule for the wheel bearing grease of 30,000 miles or 24 months for all MY 2011-2016 N-Series vehicles and recommend that customers use the manufacturer specified grease during maintenance.ODI's analysis indicates that the warranty rate for wheel bearing failure is less than 1% for a population of vehicles with up to four years in service.There are no known crashes or injuries and Isuzu's extended warranty campaign addresses the issues identified in this investigation.In view of the foregoing, this investigation is closed.The closing of this investigation does not constitute a finding by the federal safety agency that no safety-related defect exists.The agency will take further action if warranted by the circumstances.

PE15032

On July 22, 2014, the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE) to investigate field reports describing the loss of brake lights in model year (MY) 2013 Isuzu N-series trucks.During the course of this investigation, Isuzu informed ODI that the subject vehicle population consisted of multiple vehicle configurations including a walk-in step van.According to Isuzu, the reported brake lamp failures are associated with a brake lamp switch located near the steering column on these walk-in style vans.Isuzu believes the brake lamp switches in the walk-in vans are susceptible to weather and/or driver foot contact resulting from its open configuration and the drivers seating position.In more severe circumstances, interference with the brake switch can lead to corrosion and/or brake lamp failure.The contact and/or bending of the brake switch can interfere with the electrical contact points.Bending of the brake switch can also result in the plunger sticking or breaking.Either condition can result in a loss of brake warning lamp operation.Based on a warranty analysis conducted by Isuzu, 3,564 N-Series walk-in vans built during (MY) 2012 through 2014 are included in recall 14V‑735.The recalled population of vehicles includes the 2,156 walk-in vans subject of this investigations.Based on ODI's review of Isuzu's analysis of warranty claims data,ODI believes that Isuzu has properly identified the population of vehicles at an unreasonable risk of experiencing a brake lamp failure.With the recall action taken by Isuzu, this investigation is closed as further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exists on N-series vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

PE14024